Compare Kixie PowerCall & SMS and RingCentral Contact Center 
Featured Products
At a Glance
Market Segments
Small-Business (83.5% of reviews)
Small-Business (50.3% of reviews)
Entry-Level Pricing
Free Trial
No pricing available
Kixie PowerCall & SMS
Star Rating
(863)4.8 out of 5
Market Segments
Small-Business (83.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansRingCentral Contact Center
Star Rating
(186)4.1 out of 5
Market Segments
Small-Business (50.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kixie PowerCall & SMS excels in user satisfaction, boasting a higher overall rating compared to RingCentral Contact Center. Users appreciate the platform's seamless setup and the ability to utilize a local dialer, which enhances their outreach efforts.
- According to verified reviews, Kixie PowerCall & SMS stands out for its quality of support, receiving praise for prompt assistance and effective solutions. Users have highlighted their positive experiences with the support team, noting quick resolutions to issues.
- Users say that RingCentral Contact Center offers a unified platform that integrates calls, messages, and customer interactions, making it easier to stay organized. This feature is particularly appreciated by those who value intuitive navigation within a single interface.
- Reviewers mention that Kixie PowerCall & SMS provides a more tailored experience for small businesses, with a significant majority of its users coming from this segment. This focus allows Kixie to cater specifically to the needs of smaller teams, enhancing their daily operations.
- G2 reviewers highlight that while RingCentral Contact Center has a solid response time, Kixie PowerCall & SMS outshines it in terms of ease of use. Users have noted that Kixie's interface is straightforward, making it accessible even for those who may not be tech-savvy.
- According to recent feedback, Kixie PowerCall & SMS is praised for its advanced dialing features, such as predictive dialing, which users find beneficial for maximizing their outreach efficiency. In contrast, RingCentral Contact Center's dialing capabilities are seen as less robust, which may impact user productivity.
Pricing
Entry-Level Pricing
Kixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
RingCentral Contact Center
No pricing availableFree Trial
Kixie PowerCall & SMS
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
9.3
744
8.4
145
Ease of Use
9.3
760
8.5
148
Ease of Setup
9.2
455
8.3
79
Ease of Admin
9.1
300
8.3
49
Quality of Support
9.6
738
7.9
129
Has the product been a good partner in doing business?
9.2
299
8.0
50
Product Direction (% positive)
9.4
751
7.1
137
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
Not enough data
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Lead Facilitation
Feature Not Available
Not enough data
8.8
71
Not enough data
9.1
77
Not enough data
8.9
72
Not enough data
Organization
9.0
49
Not enough data
9.0
73
Not enough data
9.3
81
Not enough data
Performance Analysis
9.5
76
Not enough data
9.5
82
Not enough data
Sales Analysis
9.4
68
Not enough data
9.2
71
Not enough data
Generative AI
9.2
36
Not enough data
9.5
35
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.1
160
Not enough data
8.9
154
Not enough data
9.5
193
Not enough data
9.0
155
Not enough data
9.5
188
Not enough data
8.8
145
Not enough data
9.0
157
Not enough data
Repeatability and Reportability
9.0
155
Not enough data
9.2
157
Not enough data
9.2
162
Not enough data
9.1
155
Not enough data
8.6
135
Not enough data
AI and Automation
9.0
143
Not enough data
8.8
138
Not enough data
8.8
135
Not enough data
8.8
129
Not enough data
8.6
129
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
8.2
17
Not enough data
8.2
17
Not enough data
8.3
17
Not enough data
8.3
17
Not enough data
8.1
16
Not enough data
8.1
16
Not enough data
8.0
16
Not enough data
Dialing Options
9.2
297
|
Verified
8.4
24
|
Verified
9.3
284
|
Verified
8.1
22
|
Verified
8.9
11
7.2
10
Agent Tools
8.7
256
|
Verified
7.4
22
|
Verified
8.8
269
|
Verified
8.0
22
|
Verified
9.6
318
|
Verified
8.3
25
|
Verified
Automation
9.0
259
|
Verified
8.3
21
|
Verified
9.0
254
|
Verified
8.2
23
|
Verified
9.0
251
8.0
22
|
Verified
Agentic AI - Auto Dialer
8.5
9
7.5
12
8.7
9
7.9
13
AI Capabilities - Auto Dialer
8.5
8
8.2
10
8.1
8
8.5
10
8.5
8
8.2
10
Call Analytics
9.7
21
Not enough data
9.3
20
Not enough data
9.5
20
Not enough data
9.4
21
Not enough data
Artificial Intelligence - Conversation Intelligence
8.8
19
Not enough data
7.8
20
Not enough data
Not enough data
Not enough data
Generative AI
8.3
21
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
8.8
85
Not enough data
9.4
96
Not enough data
8.8
81
Not enough data
9.1
86
Not enough data
8.8
71
Not enough data
8.6
78
Not enough data
9.3
95
Not enough data
9.1
86
Not enough data
SMS Platform
9.3
90
Not enough data
9.2
88
Not enough data
8.7
74
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
81
Not enough data
Agentic AI - SMS Marketing
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Channels
9.5
104
8.9
48
|
Verified
8.6
71
7.4
38
|
Verified
8.6
71
7.7
40
|
Verified
9.1
103
7.8
46
|
Verified
8.8
92
7.9
39
|
Verified
Generative AI
8.6
65
6.7
26
Functions
9.3
89
8.3
66
|
Verified
9.0
87
8.1
64
|
Verified
9.3
86
7.9
54
|
Verified
8.9
82
7.4
32
|
Verified
9.3
87
8.0
40
|
Verified
9.0
89
7.8
38
|
Verified
9.1
91
8.1
42
9.1
88
8.0
37
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.2
92
7.9
57
|
Verified
9.4
92
8.5
63
|
Verified
9.2
95
7.9
68
|
Verified
9.4
93
8.0
41
|
Verified
8.9
75
7.8
38
|
Verified
Workforce Management
Not enough data
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Administration
Not enough data
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Platform
8.9
86
Not enough data
8.6
96
Not enough data
9.1
95
Not enough data
9.2
103
Not enough data
9.1
99
Not enough data
9.0
88
Not enough data
9.1
92
Not enough data
Generative AI
8.0
75
Not enough data
Workforce Management
9.3
105
Not enough data
9.2
97
Not enough data
Call Center Infrastructure (CCI)
7.5
22
Not enough data
8.3
22
Not enough data
7.7
21
Not enough data
7.3
21
Not enough data
Administrative
9.4
108
Not enough data
9.2
107
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Internal Use
Not enough data
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.8
84
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
68
|
Verified
Not enough data
9.6
71
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
9.6
70
Not enough data
9.8
82
Not enough data
9.8
60
Not enough data
Advanced Features
9.5
66
Not enough data
9.6
62
|
Verified
Not enough data
9.8
81
Not enough data
Agentic AI - Sales Performance Management
7.9
11
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
Incentives
8.5
73
Not enough data
8.7
78
Not enough data
Feature Not Available
Not enough data
8.8
82
Not enough data
Personalization
9.0
81
Not enough data
9.0
82
Not enough data
9.3
91
Not enough data
9.1
77
Not enough data
Administrative
9.4
90
Not enough data
9.1
73
Not enough data
9.0
72
Not enough data
Agentic AI - Outbound Call Tracking
8.1
9
Not enough data
8.1
9
Not enough data
Calling
9.7
331
Not enough data
9.3
267
Not enough data
9.5
300
Not enough data
9.6
326
Not enough data
9.4
11
Not enough data
Contacts
9.1
296
Not enough data
9.1
278
Not enough data
9.3
283
Not enough data
Insights
9.3
288
Not enough data
9.4
294
Not enough data
9.5
291
Not enough data
8.8
236
Not enough data
9.0
231
Not enough data
8.8
11
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.6
73
Not enough data
9.3
70
Not enough data
9.2
40
Not enough data
Feature Not Available
Not enough data
Feedback
9.6
66
Not enough data
9.7
64
Not enough data
9.6
61
Not enough data
9.4
68
Not enough data
9.5
70
Not enough data
9.2
70
Not enough data
9.3
63
Not enough data
Generative AI
8.3
32
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kixie PowerCall & SMS and RingCentral Contact Center are categorized as Auto Dialer and Contact Center
Unique Categories
Kixie PowerCall & SMS is categorized as SMS Marketing, Sales Engagement, AI Sales Assistant, Sales Coaching, Outbound Call Tracking, Sales Performance Management, VoIP Providers, Call Center Infrastructure (CCI), and Conversation Intelligence
RingCentral Contact Center is categorized as UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.4%
Marketing and Advertising
10.7%
Real Estate
9.2%
Insurance
9.1%
Computer Software
5.8%
Other
53.8%
Computer Software
7.4%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.9%
Insurance
5.1%
Other
66.9%
Alternatives
Discussions
Would it be possible to add a feature which makes the user able to embed links to words in text messages?
1 Comment
JB
Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other...Read more
What would be the best way to import leads to hubspot to be used on kixie
1 Comment
Official Response from Kixie PowerCall & SMS
The main thing to do is ensure you
1) upload the contacts with a phone number
2) make sure the phone number is a standard phone number field - not a...Read more
How come we cannot add a phone number to our Hubspot integration after getting off the call?
1 Comment
Official Response from Kixie PowerCall & SMS
Kixie will automatically create a new contact and after the call you can merge the contacts. Read more
RingCentral Contact Center has no more discussions with answers
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