# Kickserv vs Workiz Comparison
---
## AI Generated Summary
- **G2 reviewers report** that both Kickserv and Workiz offer solid user experiences, with each receiving a commendable star rating of 4.5. However, Kickserv users appreciate its continuous improvements and updates that are often driven by user feedback, enhancing customization options and overall usability.
- **Users say** that Workiz excels in integration capabilities, functioning as an all-in-one tool for invoicing, scheduling, payments, and CRM. This comprehensive approach promotes productivity and streamlines field service operations, making it a favorite for those needing a cohesive solution.
- **Reviewers mention** that Kickserv shines in its quality of support, with users highlighting the responsiveness and helpfulness of the support team. This aspect is crucial for small businesses that may require more hands-on assistance during their operational challenges.
- **According to verified reviews** , Workiz's intuitive interface is frequently praised, making it easy for teams to navigate and utilize its features effectively. Users have noted that the real-time job scheduling and technician tracking capabilities help minimize missed appointments and keep operations organized.
- **G2 reviewers highlight** that while Kickserv has a strong focus on user customization and ease of use, Workiz's recent updates have made it a more robust tool for managing field service tasks, particularly with its integrated communication features that allow for seamless tracking of conversations related to jobs.
- **Users report** that Kickserv's ease of setup and administration is a significant advantage, with many finding the onboarding process straightforward. In contrast, while Workiz is also user-friendly, some users feel that its broader feature set may require a steeper learning curve initially.



| | Kickserv | Workiz | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 180 | 231 | 
| **Largest Market Segment** | Small-Business (82.9% of reviews) | Small-Business (96.3% of reviews) | 
| **Entry Level Price** | Starting at $60.00 Per Month | Contact Us 5 Users Per Year | 

---
## Top Pros & Cons

### Kickserv

Pros:
- Ease of Use (8 reviews)
- Scheduling Management (5 reviews)

Cons:
- Mobile Limitations (3 reviews)
- Scheduling Issues (3 reviews)

### Workiz

Pros:
- Customer Support (21 reviews)
- Ease of Use (17 reviews)

Cons:
- Customization Difficulties (10 reviews)
- Pricing Issues (8 reviews)

---
## Ratings Comparison
| Rating | Kickserv | Workiz | 
|---|---|---|
  | **Meets Requirements** | 8.5 (170 reviews) | 8.7 (163 reviews) | 
  | **Ease of Use** | 8.9 (171 reviews) | 8.8 (168 reviews) | 
  | **Ease of Setup** | 8.9 (108 reviews) | 8.7 (132 reviews) | 
  | **Ease of Admin** | 9.1 (100 reviews) | 9.1 (111 reviews) | 
  | **Quality of Support** | 9.2 (166 reviews) | 8.7 (161 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (98 reviews) | 9.1 (113 reviews) | 
  | **Product Direction (% positive)** | 8.9 (169 reviews) | 9.3 (142 reviews) | 

---
## Pricing

### Kickserv

#### Entry-Level Pricing

Plan: START

Price: Starting at $60.00 Per Month

Key Features:
- Includes 5 Users and QuickBooks Online Integration
- Standard Reports
- Automated Customer Reminders

[Browse all 3 editions](https://www.g2.com/products/kickserv/pricing)

#### Free Trial

Yes

### Workiz

#### Entry-Level Pricing

Plan: Standard

Price: Contact Us 5 Users Per Year

Description: The essential tools to grow and boost efficiency.

Key Features:
- Quickbooks Online
-  Total of 5 Automations
- Custom fields

[Browse all 3 editions](https://www.g2.com/products/workiz/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | N/A | N/A |
| **Workiz** | N/A | N/A |

#### Notifications

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | Not enough data | 
| **Appointment Follow-Up** | Not enough data | Not enough data | 
| **Scheduling Notifications** | Not enough data | Not enough data | 

#### Settings

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Time Zone Detection** | Not enough data | Not enough data | 
| **Availability Settings** | Not enough data | Not enough data | 
| **Blocked Time Settings** | Not enough data | Not enough data | 

#### Personalization

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Links** | Not enough data | Not enough data | 

#### Integrations

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Payment Acceptance** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kickserv | Workiz | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Repair Shop

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | 9.4/10 | 21 |
| **Workiz** | N/A | N/A |

#### Customer Management

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Self-Service Portals** | 9.2 (17 reviews) | Not enough data | 
| **Customer Profiles** | 9.6 (18 reviews) | Not enough data | 
| **Communication Tools** | 9.5 (18 reviews) | Not enough data | 

#### Service Management

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Field Scheduling** | 9.5 (21 reviews) | Not enough data | 
| **Ticketing** | 9.5 (18 reviews) | Not enough data | 
| **Customization and Macros** | Feature Not Available | Not enough data | 
| **File Attachment** | 9.4 (19 reviews) | Not enough data | 
| **Estimates and Invoicing** | 9.3 (18 reviews) | Not enough data | 
| **GSX Integration** | Feature Not Available | Not enough data | 

#### Business Management

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Multi-site Management** | 9.3 (17 reviews) | Not enough data | 
| **Point of Sale** | 9.2 (17 reviews) | Not enough data | 
| **Stock and Inventory** | Feature Not Available | Not enough data | 
| **KPI Tracking and Reporting** | 9.5 (16 reviews) | Not enough data | 
| **Contract Management** | 9.3 (15 reviews) | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Kickserv** | 8.7/10 | 119 |
| **Workiz** | 8.2/10 | 130 |

#### Generative AI

| Feature | Kickserv | Workiz | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 7.8 (44 reviews) | 
| **AI Image-to-Text** | Feature Not Available | 6.2 (24 reviews) | 

#### Before the Job

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Calendar** | 9.0 (107 reviews) | 8.6 (122 reviews) | 
| **Dispatch** | 9.1 (95 reviews) | 8.8 (114 reviews) | 
| **Roles** | 9.2 (104 reviews) | 8.7 (111 reviews) | 
| **Booking** | 8.6 (100 reviews) | 8.4 (106 reviews) | 

#### On the Job

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Location** | 8.7 (73 reviews) | 8.3 (106 reviews) | 
| **Employee Communication** | 8.7 (94 reviews) | 8.3 (115 reviews) | 
| **Behavior Monitoring** | 8.0 (82 reviews) | 7.6 (76 reviews) | 
| **Client Notifications** | 8.6 (92 reviews) | 8.7 (112 reviews) | 
| **Field Sales** | 8.5 (74 reviews) | 8.2 (100 reviews) | 

#### After the Job

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Reports** | 8.5 (98 reviews) | 8.3 (110 reviews) | 
| **Analytics** | Feature Not Available | 8.3 (106 reviews) | 
| **Invoicing** | 9.1 (99 reviews) | 8.8 (113 reviews) | 
| **CRM Integrations** | Feature Not Available | 8.1 (91 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Kickserv | Workiz | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Kickserv (4):** [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Forestry Software](https://www.g2.com/categories/forestry), [Repair Shop Software](https://www.g2.com/categories/repair-shop), [Pest Control Software](https://www.g2.com/categories/pest-control-software)

**Unique to Workiz (1):** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | Kickserv | Workiz | 
|---|---|---|
| **Small-Business** | 82.9% | 96.3% | 
| **Mid-Market** | 14.9% | 3.2% | 
| **Enterprise** | 2.3% | 0.5% | 

### By Industry

#### Kickserv

- **Construction:** 29.0%
- **Consumer Services:** 11.4%
- **Facilities Services:** 6.3%
- **Computer Software:** 5.1%
- **Information Technology and Services:** 3.4%
- **Automotive:** 2.8%
- **Environmental Services:** 2.8%
- **Accounting:** 2.3%
- **Retail:** 1.7%
- **Food & Beverages:** 1.7%
- **Other:** 33.5%

#### Workiz

- **Construction:** 33.0%
- **Consumer Services:** 24.7%
- **Transportation/Trucking/Railroad:** 4.7%
- **Electrical/Electronic Manufacturing:** 4.2%
- **Retail:** 3.7%
- **Facilities Services:** 3.7%
- **Environmental Services:** 2.8%
- **Utilities:** 1.9%
- **Security and Investigations:** 1.9%
- **Renewables & Environment:** 1.9%
- **Other:** 17.7%

---
## Alternatives

### Alternatives to Kickserv

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (372 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [SalesRabbit](https://www.g2.com/products/salesrabbit/reviews) — 4.5/5 stars (433 reviews)

### Alternatives to Workiz

- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (372 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (364 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5239 reviews)

---
## Top Discussions

### Kickserv

- Title: [Does your service integrate with QuickBooks® Online?](https://www.g2.com/discussions/quickbooks) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. We have been told by many that our sync to QBOE is by far one of the best out there.

"
- Title: [What are the system requirements?](https://www.g2.com/discussions/requirements) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Since Kickserv is a fully managed web-based application, there is nothing you need to download or install. All you need is a web browser.Chrome, Firefox, or..."
- Title: [How secure is my data?](https://www.g2.com/discussions/security-760fe53a-e1b5-4195-a3e9-a9b81cad38fe) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Very secure. We understand that your customer and job records are crucial to your business. To ensure data security we backup all account data nightly to..."
- Title: [Is Kickserv right for my business?](https://www.g2.com/discussions/business-type) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our software is good for many industries within the small to medium sized business market. We are affordable and great for small one man shows all the way to..."
- Title: [What is Kickserv?](https://www.g2.com/discussions/kickserv) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kickserv is an easy to use web-based software program designed to help small to medium sized businesses organize and grow their business through 3 major work..."

### Workiz

- Title: [How does Housecall Pro work?](https://www.g2.com/discussions/how-does-housecall-pro-work) — 1 comment
  > **Top comment:** "go to the website and look at all of the plans before you decide"
- Title: [How much is Workiz software?](https://www.g2.com/discussions/how-much-is-workiz-software) — 1 comment
  > **Top comment:** "My small company has less than 5 people with room to grow. We picked the standard plan, which required an up-front investment of $2028. We also pay monthly..."
- Title: [How can I](https://www.g2.com/discussions/52141-how-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can"
- Title: [How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??](https://www.g2.com/discussions/42367-how-do-i-transfer-or-patch-over-a-call-from-our-main-workiz-phone-number-to-the-next-available-extension-number-also-is-there-a-way-to-sync-the-workiz-work-schedule-to-any-of-our-other-calendar-apps-such-as-google-calendar-outlook-or-calendly) — 1 comment, 1 upvote
  > **Top comment:** "Hey, Raymond!
We’re happy to help! Workiz does have an integrated phone system with tons of capabilities. You can easily set up a second number on the call..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kickserv-vs-workiz)