# Khoros Service vs Viva Engage Comparison

| | Khoros Service | Viva Engage | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.6 out of 5 | 
| **Total Reviews** | 40 | 1,441 | 
| **Largest Market Segment** | Enterprise (36.4% of reviews) | Enterprise (59.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Khoros Service

Pros:
- Automation (3 reviews)
- Automation Features (3 reviews)

Cons:
- Insufficient Training (2 reviews)
- Poor Interface Design (2 reviews)

### Viva Engage

Pros:
- Ease of Use (3 reviews)
- Sharing Ease (3 reviews)

Cons:
- Distraction (2 reviews)
- Lack of Notifications (2 reviews)

---
## Ratings Comparison
| Rating | Khoros Service | Viva Engage | 
|---|---|---|
  | **Meets Requirements** | 8.5 (27 reviews) | 7.9 (1264 reviews) | 
  | **Ease of Use** | 8.2 (27 reviews) | 8.1 (1280 reviews) | 
  | **Ease of Setup** | 7.8 (17 reviews) | 8.3 (178 reviews) | 
  | **Ease of Admin** | 8.0 (10 reviews) | 7.7 (166 reviews) | 
  | **Quality of Support** | 8.5 (26 reviews) | 7.8 (757 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (9 reviews) | 7.8 (147 reviews) | 
  | **Product Direction (% positive)** | 8.7 (27 reviews) | 6.0 (1264 reviews) | 

---
## Pricing

### Khoros Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Viva Engage

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Khoros Service** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Communication

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Khoros Service** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Communication

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Khoros Service** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Khoros Service** | 8.2/10 | 8 |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Mentions** | 9.0 (7 reviews) | Not enough data | 
| **Tickets** | 8.6 (6 reviews) | Not enough data | 
| **Macros** | 8.3 (5 reviews) | Not enough data | 

#### Channels

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Email** | 8.0 (5 reviews) | Not enough data | 
| **Social** | 9.3 (7 reviews) | Not enough data | 
| **Live Chat** | 7.3 (5 reviews) | Not enough data | 
| **Phone** | 6.7 (5 reviews) | Not enough data | 
| **Text** | 8.3 (5 reviews) | Not enough data | 

#### Insight

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Surveys** | 7.6 (7 reviews) | Not enough data | 
| **Reporting** | 8.8 (7 reviews) | Not enough data | 
| **Visitor Activity** | 8.3 (6 reviews) | Not enough data | 
| **Help Desk** | 8.3 (6 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Khoros Service** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Generative AI

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Enterprise Social Networking (ESN)

| Product | Score | Reviews |
|---|---|---|
| **Khoros Service** | N/A | N/A |
| **Viva Engage** | 9.0/10 | 9 |

#### Content & Community Features - Enterprise Social Networking (ESN)

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Gamification** | Not enough data | 7.7 (8 reviews) | 
| **Community Building** | Not enough data | 9.4 (9 reviews) | 
| **Knowledge Sharing** | Not enough data | 8.8 (8 reviews) | 
| **User Generated Content** | Not enough data | 9.4 (9 reviews) | 

#### Admin & Reporting Features - Enterprise Social Networking (ESN)

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Content Moderation** | Not enough data | 9.2 (8 reviews) | 
| **Polls & Surveys** | Not enough data | 9.4 (8 reviews) | 
| **Content Management** | Not enough data | 9.0 (8 reviews) | 
| **Analytics & Reporting** | Not enough data | 9.0 (8 reviews) | 
| **User Management** | Not enough data | 9.0 (8 reviews) | 

#### Agentic AI - Enterprise Social Networking (ESN)

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Khoros Service** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Khoros Service** | N/A | N/A |
| **Viva Engage** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Khoros Service | Viva Engage | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

---
## Categories

**Unique to Khoros Service (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms)

**Unique to Viva Engage (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet)


---
## Reviewer Demographics

### By Company Size

| Segment | Khoros Service | Viva Engage | 
|---|---|---|
| **Small-Business** | 30.3% | 10.2% | 
| **Mid-Market** | 33.3% | 30.2% | 
| **Enterprise** | 36.4% | 59.6% | 

### By Industry

#### Khoros Service

- **Telecommunications:** 15.2%
- **Consumer Services:** 9.1%
- **Outsourcing/Offshoring:** 9.1%
- **Marketing and Advertising:** 9.1%
- **Computer Software:** 6.1%
- **Financial Services:** 6.1%
- **Hospitality:** 6.1%
- **Computer & Network Security:** 3.0%
- **Design:** 3.0%
- **Education Management:** 3.0%
- **Other:** 30.3%

#### Viva Engage

- **Information Technology and Services:** 14.8%
- **Computer Software:** 6.8%
- **Hospital & Health Care:** 5.2%
- **Education Management:** 3.9%
- **Higher Education:** 3.8%
- **Non-Profit Organization Management:** 3.6%
- **Retail:** 3.5%
- **Accounting:** 3.4%
- **Management Consulting:** 2.7%
- **Financial Services:** 2.5%
- **Other:** 49.5%

---
## Alternatives

### Alternatives to Khoros Service

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6422 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)
- [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

### Alternatives to Viva Engage

- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2659 reviews)
- [Jive](https://www.g2.com/products/jive/reviews) — 3.8/5 stars (309 reviews)
- [eXo Platform](https://www.g2.com/products/exo-platform/reviews) — 4.3/5 stars (93 reviews)
- [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) — 3.9/5 stars (518 reviews)
- [Jostle](https://www.g2.com/products/jostle/reviews) — 4.6/5 stars (227 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.7/5 stars (290 reviews)
- [Sociabble](https://www.g2.com/products/sociabble/reviews) — 4.7/5 stars (389 reviews)
- [Staffbase](https://www.g2.com/products/staffbase/reviews) — 4.6/5 stars (247 reviews)

---
## Top Discussions

### Khoros Service

- Title: [What do online communities do?](https://www.g2.com/discussions/what-do-online-communities-do) — 1 comment
  > **Top comment:** "Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and..."
- Title: [What is a community khoros?](https://www.g2.com/discussions/what-is-a-community-khoros) — 1 comment
  > **Top comment:** "Khoros is a platform for digital-first customer engagement"

### Viva Engage

- Title: [I'm new to Yammer and unsure how to engage my team in company-wide discussions. Any advice?](https://www.g2.com/discussions/i-m-new-to-yammer-and-unsure-how-to-engage-my-team-in-company-wide-discussions-any-advice) — 2 comments
  > **Top comment:** "To engage your team on Yammer, start by setting a welcoming tone with introductions and simple icebreaker questions. Tag team members in relevant posts,..."
- Title: [Is yammer any good?](https://www.g2.com/discussions/is-yammer-any-good) — 1 comment
  > **Top comment:** "Yes it’s a great tool for employee communication. "
- Title: [What can yammer be used for?](https://www.g2.com/discussions/what-can-yammer-be-used-for) — 1 comment
  > **Top comment:** "Networking with colleagues"
- Title: [Can i get notifications of when a poll is being answered and the progress made based on the number of users that have submitted their answers to determine percentages of participation?](https://www.g2.com/discussions/can-i-get-notifications-of-when-a-poll-is-being-answered-and-the-progress-made-based-on-the-number-of-users-that-have-submitted-their-answers-to-determine-percentages-of-participation) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can get notifications in your email"
- Title: [Whats the best way to use Yammer is it only for sharing an update or a post?](https://www.g2.com/discussions/30075-whats-the-best-way-to-use-yammer-is-it-only-for-sharing-an-update-or-a-post) — 1 comment
  > **Top comment:** "in the application but the Web interface is not bad at all"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/khoros-service-vs-viva-engage)