# Khoros Service, vBulletin Cloud vs Jive Comparison | | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 3.8 out of 5 | | **Total Reviews** | 40 | 10 | 309 | | **Largest Market Segment** | Enterprise (36.4% of reviews) | Small-Business (70.0% of reviews) | Enterprise (51.2% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | No pricing available | --- ## Top Pros & Cons ### Khoros Service Pros: - Automation (3 reviews) - Automation Features (3 reviews) Cons: - Insufficient Training (2 reviews) - Poor Interface Design (2 reviews) ### vBulletin Cloud **Not enough data** ### Jive **Not enough data** --- ## Ratings Comparison | Rating | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Meets Requirements** | 8.5 (27 reviews) | 8.3 (7 reviews) | 8.0 (260 reviews) | | **Ease of Use** | 8.2 (27 reviews) | 8.1 (7 reviews) | 7.8 (261 reviews) | | **Ease of Setup** | 7.8 (17 reviews) | Not enough data | 7.5 (67 reviews) | | **Ease of Admin** | 8.0 (10 reviews) | Not enough data | 7.9 (64 reviews) | | **Quality of Support** | 8.5 (26 reviews) | 8.1 (7 reviews) | 7.9 (198 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (9 reviews) | Not enough data | 7.8 (56 reviews) | | **Product Direction (% positive)** | 8.7 (27 reviews) | 6.1 (6 reviews) | 6.3 (257 reviews) | --- ## Pricing ### Khoros Service #### Entry-Level Pricing No pricing available #### Free Trial No information available ### vBulletin Cloud #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Jive #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Team Collaboration | Product | Score | Reviews | |---|---|---| | **Khoros Service** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Jive** | N/A | N/A | #### Communication | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Status Updates** | Not enough data | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | Not enough data | | **Activity Feed** | Not enough data | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | Not enough data | | **Comments and Voting** | Not enough data | Not enough data | Not enough data | | **Discussions** | Not enough data | Not enough data | Not enough data | | **User Directory** | Not enough data | Not enough data | Not enough data | | **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | #### Content Management | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **File Sharing** | Not enough data | Not enough data | Not enough data | | **Document Collaboration** | Not enough data | Not enough data | Not enough data | | **Version Control** | Not enough data | Not enough data | Not enough data | | **Tagging** | Not enough data | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | Not enough data | #### Productivity Tools | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Task Management** | Not enough data | Not enough data | Not enough data | | **Calendar** | Not enough data | Not enough data | Not enough data | | **Search** | Not enough data | Not enough data | Not enough data | | **Mobile** | Not enough data | Not enough data | Not enough data | | **Multi-Language Support** | Not enough data | Not enough data | Not enough data | #### Administration | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Moderation** | Not enough data | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Khoros Service** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Jive** | N/A | N/A | #### Generative AI | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | | **AI Text-to-Speech** | Feature Not Available | Not enough data | Not enough data | #### Communication | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | Not enough data | | **In-App Messaging** | Not enough data | Not enough data | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | Not enough data | #### Internal Use | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Customization ** | Not enough data | Not enough data | Not enough data | | **Conversation Archiving** | Not enough data | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Khoros Service** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Jive** | N/A | N/A | #### Generative AI | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Self-Service Experience | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Knowledge Base** | Not enough data | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | Not enough data | | **Mobile Optimization** | Not enough data | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | Not enough data | #### Self-Service Platform | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Branding** | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Khoros Service** | 8.2/10 | 8 | | **vBulletin Cloud** | N/A | N/A | | **Jive** | N/A | N/A | #### Generative AI | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Process | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Mentions** | 9.0 (7 reviews) | Not enough data | Not enough data | | **Tickets** | 8.6 (6 reviews) | Not enough data | Not enough data | | **Macros** | 8.3 (5 reviews) | Not enough data | Not enough data | #### Channels | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Email** | 8.0 (5 reviews) | Not enough data | Not enough data | | **Social** | 9.3 (7 reviews) | Not enough data | Not enough data | | **Live Chat** | 7.3 (5 reviews) | Not enough data | Not enough data | | **Phone** | 6.7 (5 reviews) | Not enough data | Not enough data | | **Text** | 8.3 (5 reviews) | Not enough data | Not enough data | #### Insight | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Surveys** | 7.6 (7 reviews) | Not enough data | Not enough data | | **Reporting** | 8.8 (7 reviews) | Not enough data | Not enough data | | **Visitor Activity** | 8.3 (6 reviews) | Not enough data | Not enough data | | **Help Desk** | 8.3 (6 reviews) | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Khoros Service** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Jive** | N/A | N/A | #### Generative AI | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Enterprise Social Networking (ESN) | Product | Score | Reviews | |---|---|---| | **Khoros Service** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Jive** | N/A | N/A | #### Content & Community Features - Enterprise Social Networking (ESN) | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Gamification** | Not enough data | Not enough data | Not enough data | | **Community Building** | Not enough data | Not enough data | Not enough data | | **Knowledge Sharing** | Not enough data | Not enough data | Not enough data | | **User Generated Content** | Not enough data | Not enough data | Not enough data | #### Admin & Reporting Features - Enterprise Social Networking (ESN) | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Content Moderation** | Not enough data | Not enough data | Not enough data | | **Polls & Surveys** | Not enough data | Not enough data | Not enough data | | **Content Management** | Not enough data | Not enough data | Not enough data | | **Analytics & Reporting** | Not enough data | Not enough data | Not enough data | | **User Management** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Enterprise Social Networking (ESN) | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Conversational Commerce Platforms | Product | Score | Reviews | |---|---|---| | **Khoros Service** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Jive** | N/A | N/A | #### Conversational AI - Conversational Commerce Platforms | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **AI chatbots** | Not enough data | Not enough data | Not enough data | | **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | | **AI agents ** | Not enough data | Not enough data | Not enough data | | **Voice assistants** | Not enough data | Not enough data | Not enough data | | **Communication apps** | Not enough data | Not enough data | Not enough data | #### Platform integration - Conversational Commerce Platforms | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Ecommerce stores** | Not enough data | Not enough data | Not enough data | | **Sales channels** | Not enough data | Not enough data | Not enough data | | **Payment Platform** | Not enough data | Not enough data | Not enough data | | **Internal tools** | Not enough data | Not enough data | Not enough data | #### Analytics and Reporting - Conversational Commerce Platforms | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Conversational analytics** | Not enough data | Not enough data | Not enough data | | **Advance reporting** | Not enough data | Not enough data | Not enough data | ### Employee Intranet | Product | Score | Reviews | |---|---|---| | **Khoros Service** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Jive** | N/A | N/A | #### Agentic AI - Employee Intranet | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | ### Online Community Management | Product | Score | Reviews | |---|---|---| | **Khoros Service** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Jive** | N/A | N/A | #### Community Building | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Member Profiles** | Not enough data | Not enough data | Not enough data | | **Email & Notifications** | Not enough data | Not enough data | Not enough data | | **Member Discovery** | Not enough data | Not enough data | Not enough data | | **Member Referrals** | Not enough data | Not enough data | Not enough data | | **Community Spaces** | Not enough data | Not enough data | Not enough data | | **Paid Memberships** | Not enough data | Not enough data | Not enough data | | **Multimedia Sharing** | Not enough data | Not enough data | Not enough data | | **Courses** | Not enough data | Not enough data | Not enough data | #### Community Improvement | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Gamification** | Not enough data | Not enough data | Not enough data | | **Polls & Questions** | Not enough data | Not enough data | Not enough data | | **Automation Rules** | Not enough data | Not enough data | Not enough data | #### Customer Analytics | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Community Insights** | Not enough data | Feature Not Available | Not enough data | | **Community Engagement Analytics** | Not enough data | Feature Not Available | Not enough data | | **Downloadable Reports** | Not enough data | Not enough data | Not enough data | | **ROI Tracking** | Not enough data | Not enough data | Not enough data | #### Community Management | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Community Feeds & Discussions** | Not enough data | Not enough data | Not enough data | | **Live Streaming** | Not enough data | Not enough data | Not enough data | | **Chat & Messaging** | Not enough data | Not enough data | Not enough data | | **Events Management** | Not enough data | Not enough data | Not enough data | | **Admin Roles & Permissions** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Online Community Management | Feature | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Khoros Service (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) **Unique to vBulletin Cloud (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Unique to Jive (2):** [Enterprise Social Networking (ESN) Software](https://www.g2.com/categories/enterprise-social-networking-esn), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) --- ## Reviewer Demographics ### By Company Size | Segment | Khoros Service | vBulletin Cloud | Jive | |---|---|---|---| | **Small-Business** | 30.3% | 70.0% | 17.6% | | **Mid-Market** | 33.3% | 20.0% | 31.1% | | **Enterprise** | 36.4% | 10.0% | 51.2% | ### By Industry #### Khoros Service - **Telecommunications:** 15.2% - **Consumer Services:** 9.1% - **Outsourcing/Offshoring:** 9.1% - **Marketing and Advertising:** 9.1% - **Computer Software:** 6.1% - **Financial Services:** 6.1% - **Hospitality:** 6.1% - **Computer & Network Security:** 3.0% - **Design:** 3.0% - **Education Management:** 3.0% - **Other:** 30.3% #### vBulletin Cloud - **Information Technology and Services:** 20.0% - **Research:** 10.0% - **Public Relations and Communications:** 10.0% - **Online Media:** 10.0% - **Oil & Energy:** 10.0% - **Consumer Electronics:** 10.0% - **Computer Software:** 10.0% - **Computer & Network Security:** 10.0% - **Automotive:** 10.0% #### Jive - **Information Technology and Services:** 13.1% - **Computer Software:** 12.1% - **Internet:** 5.5% - **Hospital & Health Care:** 5.2% - **Insurance:** 4.1% - **Telecommunications:** 4.1% - **Financial Services:** 3.8% - **Education Management:** 3.1% - **Marketing and Advertising:** 2.8% - **Retail:** 2.4% - **Other:** 43.8% --- ## Alternatives ### Alternatives to Khoros Service - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (738 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6423 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7329 reviews) - [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews) ### Alternatives to vBulletin Cloud - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (483 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1077 reviews) - [BigMarker](https://www.g2.com/products/bigmarker/reviews) — 4.7/5 stars (445 reviews) - [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (399 reviews) - [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) — 4.4/5 stars (264 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (217 reviews) - [Uuki](https://www.g2.com/products/vadoo-uuki/reviews) — 4.5/5 stars (178 reviews) ### Alternatives to Jive - [Viva Engage](https://www.g2.com/products/viva-engage/reviews) — 3.6/5 stars (1441 reviews) - [Simpplr](https://www.g2.com/products/simpplr/reviews) — 4.6/5 stars (361 reviews) - [Jostle](https://www.g2.com/products/jostle/reviews) — 4.6/5 stars (227 reviews) - [eXo Platform](https://www.g2.com/products/exo-platform/reviews) — 4.3/5 stars (93 reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2659 reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) — 4.0/5 stars (8947 reviews) - [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) — 3.9/5 stars (518 reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews) - [Igloo](https://www.g2.com/products/igloo/reviews) — 4.2/5 stars (94 reviews) - [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.6/5 stars (332 reviews) --- ## Top Discussions ### Khoros Service - Title: [What do online communities do?](https://www.g2.com/discussions/what-do-online-communities-do) — 1 comment > **Top comment:** "Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and..." - Title: [What is a community khoros?](https://www.g2.com/discussions/what-is-a-community-khoros) — 1 comment > **Top comment:** "Khoros is a platform for digital-first customer engagement" ### vBulletin Cloud No discussions available for this product. ### Jive - Title: [Does Jive have a Mobile App?](https://www.g2.com/discussions/does-jive-have-a-mobile-app) — 1 comment, 1 upvote > **Top comment:** "Yes there is an app called Jive Daily with notifications capabilities, you can use it to share publish blogs/documents" - Title: [What is Jive (Intranet) Software?](https://www.g2.com/discussions/what-is-jive-intranet-software) — 1 comment, 1 upvote > **Top comment:** "it is a kind of facebook but for enterprise to enhance collaboration and information sharing within an company. it is not only an intranet but any employee..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/khoros-service-vs-vbulletin-cloud-vs-jive)