Compare Salesforce Service Cloud Software and Khoros Service 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,286)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a high G2 Score that reflects its strong market presence and extensive user base. Users appreciate its flexibility, noting that it allows for easy adaptation to meet both current and future business needs.
- Users say Khoros Service offers a highly intuitive interface, making it easy to navigate and search for information. This user-friendly design has been highlighted by recent users who express excitement about the quality of customer service and support they receive.
- Reviewers mention that Salesforce Service Cloud provides robust features for managing contacts and information from various vendors, which enhances its utility for businesses looking to streamline their operations. This capability is particularly praised for its effectiveness in organizing and storing data.
- According to verified reviews, Khoros Service is noted for its unique customization options, allowing businesses to tailor the platform to their specific needs. Users appreciate this level of personalization, which contributes to a more effective customer service experience.
- G2 reviewers highlight that while both platforms have similar star ratings, Salesforce Service Cloud's extensive review count suggests a more reliable consensus on its performance. This larger user base provides a wealth of insights into its capabilities and effectiveness in real-world applications.
- Users report that Salesforce Service Cloud's implementation process is smooth and quick, with many finding it easy to get accustomed to the platform. In contrast, Khoros Service, while praised for its support, has fewer recent reviews, which may indicate less current user engagement or feedback.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Khoros Service
No pricing availableFree Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Khoros Service
No trial information availableRatings
Meets Requirements
8.6
2,830
8.5
27
Ease of Use
8.4
5,427
8.2
27
Ease of Setup
7.9
4,181
7.8
17
Ease of Admin
8.2
1,553
8.0
10
Quality of Support
8.3
2,605
8.5
26
Has the product been a good partner in doing business?
8.7
1,533
8.3
9
Product Direction (% positive)
8.3
2,777
8.7
27
Features by Category
Ticket and Case Management
8.5
1214
|
Verified
Not enough data
8.4
1218
|
Verified
Not enough data
8.3
1259
|
Verified
Not enough data
8.3
1172
|
Verified
Not enough data
8.1
984
Not enough data
7.9
1170
|
Verified
Not enough data
8.3
1152
|
Verified
Not enough data
8.5
1057
|
Verified
Not enough data
Generative AI
7.7
182
Not enough data
7.6
180
Not enough data
Agentic AI - Help Desk
8.4
70
Not enough data
8.4
63
Not enough data
8.3
65
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1213
|
Verified
Not enough data
8.1
858
Not enough data
8.0
810
|
Verified
Not enough data
8.1
770
Not enough data
Platform
7.8
556
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
695
|
Verified
Not enough data
8.3
631
|
Verified
Not enough data
8.2
1155
|
Verified
Not enough data
8.2
1174
|
Verified
Not enough data
Administration
8.8
231
Not enough data
8.8
230
Not enough data
8.6
228
Not enough data
Knowledge Management
8.8
223
Not enough data
8.6
214
Not enough data
8.5
213
Not enough data
Compliance
8.7
230
Not enough data
8.7
228
Not enough data
8.6
228
Not enough data
8.6
225
Not enough data
Customer Support
8.2
213
Not enough data
8.2
207
Not enough data
8.0
195
Not enough data
Data Security
8.6
219
Not enough data
8.7
221
Not enough data
9.0
221
Not enough data
9.1
222
Not enough data
Administration
8.6
214
Not enough data
8.9
214
Not enough data
9.0
218
Not enough data
Generative AI
7.6
151
Not enough data
Channels
8.6
127
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
120
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Quality Assurance
8.8
71
Not enough data
8.7
68
Not enough data
8.7
70
Not enough data
Engagement
8.8
69
Not enough data
8.8
69
Not enough data
8.8
69
Not enough data
Performance
8.7
70
Not enough data
8.8
70
Not enough data
Generative AI
7.8
60
Not enough data
8.0
61
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
275
Not enough data
7.4
267
Not enough data
8.8
282
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
268
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
260
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.5
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
249
Not enough data
7.7
254
Not enough data
Workforce Management
7.9
58
Not enough data
7.9
57
Not enough data
7.5
57
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
58
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.7
55
Not enough data
7.7
55
Not enough data
Conversational Platform
8.5
103
Not enough data
8.7
103
Not enough data
8.1
100
Not enough data
8.3
106
Not enough data
Support Automation
8.2
102
Not enough data
8.1
100
Not enough data
8.1
102
Not enough data
8.0
100
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
146
Not enough data
8.0
142
Not enough data
8.3
141
Not enough data
Automation
8.3
149
Not enough data
8.2
146
Not enough data
8.1
146
Not enough data
Artificial Intelligence
7.6
140
Not enough data
7.7
138
Not enough data
7.4
138
Not enough data
Generative AI
7.8
109
Not enough data
7.8
109
Not enough data
7.8
109
Feature Not Available
Communication
8.5
312
|
Verified
Not enough data
8.6
331
|
Verified
Not enough data
8.4
277
|
Verified
Not enough data
8.5
279
|
Verified
Not enough data
7.8
161
Not enough data
Internal Use
8.3
819
|
Verified
Not enough data
8.3
297
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.4
320
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.7
324
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
595
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
231
Not enough data
7.6
202
Not enough data
8.5
216
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
9.0
8
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
55
Not enough data
8.1(won by default)
55
Not enough data
Process
8.6
245
9.0(won by 0.4)
7
8.6(tied score)
265
8.6(tied score)
6
8.3(tied score)
226
8.3(tied score)
5
Channels
8.8(won by 0.8)
274
8.0
5
8.4
249
9.3(won by 0.9)
7
8.6(won by 1.3)
232
7.3
5
8.6(won by 1.9)
233
6.7
5
8.6(won by 0.3)
215
8.3
5
Insight
8.6(won by 1.0)
231
7.6
7
8.8(tied score)
266
8.8(tied score)
7
8.5(won by 0.2)
205
8.3
6
8.7(won by 0.4)
253
8.3
6
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Khoros Service are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Service Automation
Khoros Service is categorized as Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.7%
Telecommunications
15.2%
Consumer Services
9.1%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Computer Software
6.1%
Other
51.5%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
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