Compare Khoros Care and RingCentral Engage
See this
side-by-side comparison of Khoros Care vs. RingCentral Engage
based on preference data from user reviews. Khoros Care rates 3.9/5 stars with 17 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Khoros Care |  RingCentral Engage | |
| Star Rating | Khoros Care | RingCentral Engage |
| Market Segments | Khoros Care Enterprise (47.1% of reviews) | RingCentral Engage Small-Business (54.2% of reviews) |
| Entry Level Price | Khoros Care No pricing information available | RingCentral Engage No pricing information available |
Khoros Care vs RingCentral Engage
- Reviewers felt that RingCentral Engage meets the needs of their business better than Khoros Care.
- When comparing quality of ongoing product support, reviewers felt that RingCentral Engage is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Khoros Care over RingCentral Engage.
Categories
Shared Categories
Khoros Care and RingCentral Engage are categorized as Social Customer Service
Unique Categories
Khoros Care is categorized as SAP App Center and Social Media Monitoring
RingCentral Engage is categorized as Customer Self-Service, Contact Center Operations, Contact Center Workforce, Help Desk, Employee Monitoring, Live Chat, UCaaS Platforms, Customer Communications Management, Complaint Management, and Conversational Customer Engagement
Pricing
Free Trial Unavailable
Free Trial Unavailable
Ratings
Meets Requirements
Khoros Care
Responses: 12
RingCentral Engage
Responses: 19
Ease of Use
Khoros Care
Responses: 12
RingCentral Engage
Responses: 18
Ease of Setup
Khoros Care
Responses: 5
RingCentral Engage
Not enough data availableEase of Admin
Khoros Care
Responses: 5
RingCentral Engage
Not enough data availableQuality of Support
Khoros Care
Responses: 11
RingCentral Engage
Responses: 14
Ease of Doing Business With
Khoros Care
Responses: 5
RingCentral Engage
Not enough data availableProduct Direction (% positive)
Khoros Care
Responses: 14
RingCentral Engage
Responses: 18
Features
Process
Mentions
Khoros Care
RingCentral Engage
Responses: 5
Tickets
Khoros Care
RingCentral Engage
Macros
Khoros Care
RingCentral Engage
Collaboration
Khoros Care
RingCentral Engage
Responses: 5
Channels
Email
Khoros Care
RingCentral Engage
Social
Khoros Care
RingCentral Engage
Responses: 5
Live Chat
Khoros Care
RingCentral Engage
Phone
Khoros Care
RingCentral Engage
Responses: 5
Text
Khoros Care
RingCentral Engage
Responses: 6
Insight
Surveys
Khoros Care
RingCentral Engage
Reporting
Khoros Care
RingCentral Engage
Visitor Activity
Khoros Care
RingCentral Engage
Help Desk
Khoros Care
RingCentral Engage
Responses: 5
Reviewers' Company Size
Reviewers of Khoros Care were most often representing companies in the Enterprise segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Khoros Care
RingCentral Engage
Mid-Market
(51-1000 emp.)
Khoros Care
RingCentral Engage
Enterprise
(> 1000 emp.)
Khoros Care
RingCentral Engage
Reviewers' Industry
Telecommunications
29.4%
Marketing and Advertising
11.8%
Information Technology and Services
11.8%
Hospitality
11.8%
Performing Arts
5.9%
Other
29.4%
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
User in Performing Arts
I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...
User in Luxury Goods & Jewelry
I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.
Most Helpful Critical Review
User in Design
Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite.
User in Broadcast Media
There wasn't anything super specific that differentiated it from other video services.
Top Alternatives
Discussions
Khoros Care has no discussions with answers
RingCentral Engage has no discussions with answers
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