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Compare Khoros Care and RingCentral Engage

See this
side-by-side comparison of Khoros Care vs. RingCentral Engage
based on preference data from user reviews. Khoros Care rates 3.9/5 stars with 17 reviews. By contrast, RingCentral Engage rates 4.1/5 stars with 24 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Khoros Care
Khoros Care
(17)
3.9 out of 5
Khoros Care
RingCentral Engage
RingCentral Engage
(24)
4.1 out of 5
RingCentral Engage
Star Rating
Khoros Care
Khoros Care
RingCentral Engage
RingCentral Engage
Market Segments
Khoros Care
Khoros Care
Enterprise (47.1% of reviews)
RingCentral Engage
RingCentral Engage
Small-Business (54.2% of reviews)
Entry Level Price
Khoros Care
Khoros Care
No pricing information available
RingCentral Engage
RingCentral Engage
No pricing information available

Khoros Care vs RingCentral Engage

  • Reviewers felt that RingCentral Engage meets the needs of their business better than Khoros Care.
  • When comparing quality of ongoing product support, reviewers felt that RingCentral Engage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Khoros Care over RingCentral Engage.
Categories
Shared Categories
Khoros Care
Khoros Care
RingCentral Engage
RingCentral Engage
Khoros Care and RingCentral Engage are categorized as Social Customer Service
Pricing
Khoros Care
Khoros Care Pricing
Free Trial Unavailable
RingCentral Engage
RingCentral Engage Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Khoros Care
Khoros Care
7.8
Responses: 12
RingCentral Engage
RingCentral Engage
8.8
Responses: 19
Ease of Use
Khoros Care
Khoros Care
6.8
Responses: 12
RingCentral Engage
RingCentral Engage
8.6
Responses: 18
Ease of Setup
Khoros Care
Khoros Care
6.3
Responses: 5
RingCentral Engage
RingCentral Engage
Not enough data available
Ease of Admin
Khoros Care
Khoros Care
7.7
Responses: 5
RingCentral Engage
RingCentral Engage
Not enough data available
Quality of Support
Khoros Care
Khoros Care
7.6
Responses: 11
RingCentral Engage
RingCentral Engage
8.0
Responses: 14
Ease of Doing Business With
Khoros Care
Khoros Care
8.0
Responses: 5
RingCentral Engage
RingCentral Engage
Not enough data available
Product Direction (% positive)
Khoros Care
Khoros Care
7.5
Responses: 14
RingCentral Engage
RingCentral Engage
5.5
Responses: 18
Features
Process
Mentions
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Tickets
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Macros
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
Feature Not Available
Collaboration
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
8.0
Responses: 5
Channels
Email
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Social
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
8.7
Responses: 5
Live Chat
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Phone
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
9.0
Responses: 5
Text
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
8.9
Responses: 6
Insight
Surveys
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Reporting
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
Not enough data available
Visitor Activity
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
Feature Not Available
Help Desk
Khoros Care
Khoros Care
Not enough data available
RingCentral Engage
RingCentral Engage
9.3
Responses: 5
Reviewers' Company Size
Reviewers of Khoros Care were most often representing companies in the Enterprise segment, while reviewers for RingCentral Engage were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Khoros Care
Khoros Care
17.6%
RingCentral Engage
RingCentral Engage
54.2%
Mid-Market
(51-1000 emp.)
Khoros Care
Khoros Care
35.3%
RingCentral Engage
RingCentral Engage
25.0%
Enterprise
(> 1000 emp.)
Khoros Care
Khoros Care
47.1%
RingCentral Engage
RingCentral Engage
20.8%
Reviewers' Industry
Khoros Care
Khoros Care Industry
Telecommunications
29.4%
Marketing and Advertising
11.8%
Information Technology and Services
11.8%
Hospitality
11.8%
Performing Arts
5.9%
Other
29.4%
RingCentral Engage
RingCentral Engage Industry
Computer Software
12.5%
Staffing and Recruiting
8.3%
Internet
8.3%
Consumer Services
8.3%
Utilities
4.2%
Other
58.3%
Reviews
Most Helpful Favorable Review
Khoros Care
GP
User in Performing Arts

I really like how good of a tool Lithium is for managing social interactions across a variety of services. It's a one stop shop. Everything is logged, from a compliance, monitoring and quality perspective this makes life so much easier. We can see every...

RingCentral Engage
GM
User in Luxury Goods & Jewelry

I rarely experienced connectivity issues. Most of the time if it was hard to hear a client, it was due to their cell service or another form of local disruption such as wind. Calls rarely dropped and when I’m they did I was immediately able to reach back out.

Most Helpful Critical Review
Khoros Care
GM
User in Design

Not as easy to navigate as most sites - would love to have more features. It’s just not as a seamless as an experience when compared to social media mgmt sites like Co schedule or Hootsuite.

RingCentral Engage
G
User in Broadcast Media

There wasn't anything super specific that differentiated it from other video services.

Discussions
Khoros Care
Khoros Care Discussions
Monty the Mongoose crying
Khoros Care has no discussions with answers
RingCentral Engage
RingCentral Engage Discussions
Monty the Mongoose crying
RingCentral Engage has no discussions with answers
Screenshots
Khoros Care
Khoros Care Screenshots
RingCentral Engage
RingCentral Engage Screenshots
Ask Khoros Care a QuestionContact Khoros CareAsk RingCentral Engage a QuestionContact RingCentral Engage
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