G2 reviewers report that Mindbody excels in providing comprehensive analytics and reporting features, which users find invaluable for gaining insights into their business performance. One user highlighted the "unbelievable reporting and analysis" capabilities, making it easier for staff to respond quickly to customer needs.
Users say that Kenko (formerly Bookee) stands out for its exceptional customer support, with one reviewer praising their onboarding experience as "beyond exceptional." This level of personalized service can be a significant advantage for businesses looking for a smooth transition to new software.
Reviewers mention that Mindbody's user interface, while feature-rich, can sometimes be overwhelming for those who are not tech-savvy. However, many appreciate the multiple navigation options, which help users find what they need quickly, as one user noted the ease of accessing features through various menu bars.
According to verified reviews, Kenko offers a more straightforward setup process, with users noting that it is "easy to integrate and affordable." This can be particularly appealing for small businesses looking to minimize downtime during implementation.
G2 reviewers highlight that while Mindbody has a higher overall satisfaction score, Kenko's users rate its ease of use and customer support more favorably. This suggests that Kenko may be a better fit for businesses prioritizing user-friendliness and responsive support.
Users report that Mindbody's scheduling and reservation features are robust, with a score that reflects its effectiveness in managing appointments. One user specifically mentioned the intuitive calendar view in the Staff App, which enhances operational efficiency for businesses with high customer interaction.
What will the future of Mindbody look like? What upgrades will the system undergo in 2020.
2 Comments
GE
Mindbody is completing its transition into a complete business operation software by not incorporating a marketing suite that has the ability to promote...Read more
How much does it cost to use Mindbody?
1 Comment
YI
It depends on the plan you choose. It starts around $125 and upwards from there.Read more
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