Compare Keeping and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (79.4% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$14.00 1 User Per Month
$19.00 1 user per month billed annually
Keeping
Star Rating
(69)4.5 out of 5
Market Segments
Small-Business (79.4% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Browse all 2 pricing plansZendesk for Customer Service
Star Rating
(6,834)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist design and intuitive interface. This makes managing customer queries more efficient, as all tickets and emails are consolidated in one place.
- Users say that Keeping offers a user-friendly experience, particularly highlighting its integration with Gmail, which allows for seamless access without needing to check multiple platforms. This convenience is a significant advantage for those who prefer a more integrated workflow.
- Reviewers mention that Zendesk for Customer Service has a robust support system, with a higher quality of support ratings compared to Keeping. Users have noted that the platform helps them respond faster and more effectively to customer inquiries, enhancing overall customer satisfaction.
- According to verified reviews, Keeping shines in its automation features, particularly for email assignments and managing multiple inboxes. Users appreciate the ability to have a true shared inbox, which simplifies collaboration among team members.
- G2 reviewers highlight that while Zendesk for Customer Service has a higher overall satisfaction score, Keeping's recent feedback indicates strong support from its team, with users noting quick responses to their needs, which can be crucial for small businesses.
- Users report that both platforms meet their requirements effectively, but Zendesk for Customer Service is often seen as a more comprehensive solution for mid-market businesses, while Keeping is tailored more towards small businesses, making it a better fit for those specific needs.
Pricing
Entry-Level Pricing
Keeping
Essential
$14.00
1 User Per Month
Includes 2 shared mailboxes and 2 workflows.
- Standard Reporting
- Frequently Asked Questions Database
- Response Templates
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Keeping
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.6
49
8.6
5,198
Ease of Use
8.9
51
8.6
5,309
Ease of Setup
8.8
36
8.0
3,262
Ease of Admin
9.4
31
8.2
3,130
Quality of Support
9.1
43
8.4
4,935
Has the product been a good partner in doing business?
9.6
29
8.4
3,054
Product Direction (% positive)
9.0
46
8.0
4,849
Features by Category
Ticket and Case Management
8.8
24
8.8
2585
|
Verified
8.4
23
8.7
2617
|
Verified
8.4
27
8.5
2547
|
Verified
7.9
26
8.4
2374
|
Verified
7.8
20
8.2
1934
|
Verified
7.8
21
8.4
2409
|
Verified
8.7
26
8.6
2411
|
Verified
8.3
21
8.3
1868
|
Verified
Generative AI
7.6
12
7.6
388
7.4
12
7.6
386
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
7.6
19
8.5
2069
|
Verified
8.8
26
8.8
2338
|
Verified
8.2
17
8.4
1751
|
Verified
7.0
17
8.0
1436
|
Verified
7.1
16
8.0
1329
|
Verified
Platform
6.8
17
7.7
1391
|
Verified
7.1
21
8.0
1781
|
Verified
8.3
23
8.3
1957
|
Verified
8.4
22
8.2
1768
|
Verified
8.0
22
7.9
2371
|
Verified
7.9
21
8.0
2420
|
Verified
Usability
Not enough data
8.3
664
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
176
Not enough data
7.2
175
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
446
Not enough data
8.1
445
Not enough data
8.1
354
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
462
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
111
Not enough data
8.2
110
Conversational Platform
Not enough data
8.1
861
Not enough data
8.3
716
Not enough data
8.2
682
Not enough data
8.2
748
Support Automation
Not enough data
8.1
712
Not enough data
8.3
757
Not enough data
8.4
716
Not enough data
8.1
787
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
77
Not enough data
9.0
170
Not enough data
8.3
93
Not enough data
8.5
101
Administration
Not enough data
8.2
107
Not enough data
8.9
155
Not enough data
8.2
110
Not enough data
8.4
143
Customer Support
Not enough data
8.1
84
Not enough data
7.5
76
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.0
82
Artificial Intelligence
Not enough data
7.8
81
Not enough data
7.6
80
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Internal Use
7.1
21
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1512
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
846
Not enough data
7.7
665
Not enough data
8.2
813
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.4(won by default)
77
Not enough data
7.5(won by default)
78
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
743
Not enough data
8.8(won by default)
692
Channels
Not enough data
9.0(won by default)
742
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
565
Not enough data
8.2(won by default)
486
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
562
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
71
Not enough data
8.1
70
Not enough data
8.2
69
Not enough data
8.3
69
Not enough data
8.2
68
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
69
Not enough data
8.4
70
Not enough data
8.3
70
Not enough data
8.5
69
Automation
Not enough data
8.7
72
Not enough data
8.6
70
Not enough data
7.9
68
Autonomy
Not enough data
8.1
68
Not enough data
8.4
67
Not enough data
8.3
69
Not enough data
8.3
70
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Keeping and Zendesk for Customer Service are categorized as Help Desk and Shared Inbox
Unique Categories
Keeping has no unique categories
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Keeping
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
7.4%
Retail
7.4%
Consumer Services
5.9%
Computer Software
5.9%
Non-Profit Organization Management
5.9%
Other
67.6%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
Is there any possidbility that you could remove or change to something more appealingd codes as [#QvQyF4kdwm] in a subject space?
2 Comments
CD
Hi Ana - We're happy to report that you no longer need to have the ticket ID in your subject. This is the default for all new accounts, and we're happy to...Read more
Keeping has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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