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At a Glance
Market Segments
Small-Business (85.7% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
Starting at $249.00 1500 Contacts Per Month
Free
Keap
Star Rating
(8)4.5 out of 5
Market Segments
Small-Business (85.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00 1500 Contacts Per Month
Learn more about KeapZoho CRM
Star Rating
(2,810)4.1 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in ease of use with a score of 8.2, making it more accessible for small businesses. In contrast, Keap's ease of use score is lower at 7.2, which some reviewers mention can lead to a steeper learning curve.
- Reviewers mention that Zoho CRM offers a free entry-level price, which is a significant advantage for startups and small businesses looking to minimize costs. Keap, on the other hand, starts at $249.00, which users say can be a barrier for smaller companies.
- G2 users highlight that Zoho CRM has a higher score in customer support quality (7.6) compared to Keap (8.3). However, users on G2 report that Keap's support is more responsive, which can be crucial for businesses needing immediate assistance.
- Users say that Zoho CRM's sales force automation features, particularly in contact and account management (8.5), are robust and user-friendly. In contrast, Keap's score of 8.4 in the same area suggests it is slightly less effective, with some reviewers noting limitations in its partner relationship management capabilities.
- Reviewers mention that Keap shines in its marketing automation features, particularly in campaign management (8.8), which is rated higher than Zoho CRM's score of 7.9. Users report that this makes Keap a better choice for businesses focused on advanced marketing strategies.
- Users on G2 report that Zoho CRM's data analytics capabilities are superior, with a score of 8.9, compared to Keap's 7.7. Reviewers say this allows for better insights into customer behavior and sales performance, making it a more data-driven choice for businesses.
Pricing
Entry-Level Pricing
Keap
Keap
Starting at $249.00
1500 Contacts Per Month
Say goodbye to feature-based plans. Get the entire Keap software platform starting at one low price — because serious growth requires serious software.
- 1,500 Contacts
- 2 Users
- 5 Proven Automations
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Keap
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
9.3
7
8.4
2,393
Ease of Use
8.3
7
8.3
2,406
Ease of Setup
8.8
7
7.9
1,177
Ease of Admin
Not enough data
8.0
998
Quality of Support
9.2
6
7.6
2,188
Has the product been a good partner in doing business?
Not enough data
8.0
974
Product Direction (% positive)
6.7
7
8.0
2,331
Features by Category
Sales Force Automation
8.7
5
|
Verified
8.5
1610
|
Verified
Feature Not Available
8.3
862
|
Verified
8.3
5
|
Verified
8.2
1534
|
Verified
9.0
5
|
Verified
8.2
1612
|
Verified
Feature Not Available
7.8
1175
|
Verified
8.0
5
|
Verified
8.4
657
|
Verified
8.0
5
|
Verified
7.9
1206
|
Verified
7.7
5
|
Verified
8.0
1195
|
Verified
9.3
5
|
Verified
8.2
1307
|
Verified
Marketing Automation
8.9
6
|
Verified
8.0
1324
|
Verified
8.9
6
|
Verified
7.9
1287
|
Verified
8.9
6
|
Verified
8.3
1505
|
Verified
8.3
5
|
Verified
7.9
1113
|
Verified
Customer Support
8.7
5
8.0
1186
|
Verified
8.3
5
7.9
1190
|
Verified
8.3
5
7.9
1224
|
Verified
8.0
5
7.8
1058
|
Verified
8.0
5
8.0
1100
|
Verified
Reporting & Analytics
8.7
5
|
Verified
8.2
1486
|
Verified
8.6
6
|
Verified
8.2
1543
|
Verified
7.3
5
8.1
1042
|
Verified
Mobile & Social
7.3
5
8.1
1070
|
Verified
7.3
5
8.0
1081
|
Verified
7.3
5
|
Verified
8.0
1186
|
Verified
Platform
Not enough data
8.1
846
|
Verified
Not enough data
8.1
817
|
Verified
Not enough data
8.4
848
|
Verified
Not enough data
8.1
640
|
Verified
Not enough data
7.8
540
|
Verified
Not enough data
8.1
709
|
Verified
Not enough data
8.4
829
|
Verified
Not enough data
8.1
652
|
Verified
Integration
Not enough data
8.3
641
|
Verified
Not enough data
8.1
622
|
Verified
Not enough data
8.0
589
|
Verified
Generative AI
Not enough data
8.2
176
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
58
Not enough data
8.4
54
Not enough data
8.4
59
Pricing
Not enough data
8.1
61
Not enough data
7.6
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
56
Quoting
Not enough data
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.7
52
Admin
Not enough data
8.4
87
Not enough data
7.7
82
Not enough data
8.3
85
Not enough data
8.3
82
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.1
49
Platform
Not enough data
8.4
88
Not enough data
8.2
84
Not enough data
8.0
77
Not enough data
8.6
88
Not enough data
8.4
90
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.8
55
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
7.8
15
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
58
|
Verified
Not enough data
8.8
56
Not enough data
8.8
43
Platform
Not enough data
8.8
62
|
Verified
Not enough data
8.9
61
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
8.8
60
|
Verified
Employee Features
Not enough data
9.0
63
|
Verified
Not enough data
8.7
65
|
Verified
Not enough data
8.9
65
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
67
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Organization
Not enough data
8.6
69
Not enough data
8.4
68
Not enough data
8.5
68
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.5
70
Sales Analysis
Not enough data
8.4
64
Not enough data
8.4
68
Generative AI
Not enough data
8.1
24
Not enough data
8.1
24
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
158
Not enough data
8.8
154
Not enough data
8.3
144
Not enough data
8.2
139
Not enough data
8.9
152
Not enough data
8.8
151
Not enough data
8.5
146
Repeatability and Reportability
Not enough data
8.4
143
Not enough data
8.6
148
Not enough data
8.5
141
Not enough data
8.2
136
Not enough data
7.9
119
AI and Automation
Not enough data
8.3
145
Not enough data
8.4
144
Not enough data
8.3
138
Not enough data
8.1
132
Not enough data
7.8
124
Generative AI
Not enough data
7.5
68
Agentic AI - Sales Engagement
Not enough data
7.8
27
Not enough data
7.7
25
Not enough data
7.9
26
Not enough data
7.8
25
Not enough data
7.6
26
Not enough data
7.9
26
Not enough data
8.0
25
Templates
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Edit
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
8.5
50
Not enough data
8.5
49
Not enough data
8.5
51
Contracts
Not enough data
8.5
49
Not enough data
8.3
46
Not enough data
8.5
49
Revenue
Not enough data
8.6
50
Not enough data
8.5
49
Not enough data
8.5
46
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Processing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Invoice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.4
91
Not enough data
8.5
86
Not enough data
8.5
90
Not enough data
8.3
82
Not enough data
8.8
50
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
75
Not enough data
8.6
72
Not enough data
8.5
72
Not enough data
8.7
73
Not enough data
8.6
71
Collaboration
Not enough data
8.8
72
Not enough data
8.5
74
Not enough data
8.9
76
Not enough data
9.0
79
Not enough data
8.7
73
Not enough data
8.7
71
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Lead Monitoring
Not enough data
9.0
40
Not enough data
8.9
40
Not enough data
8.7
40
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.2
40
Not enough data
8.5
40
Not enough data
8.0
40
Not enough data
8.2
40
Analytics
Not enough data
9.1
40
Not enough data
8.8
40
Customization
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.8
40
Not enough data
8.7
40
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
150
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
8.4
158
|
Verified
Personalization
Not enough data
8.5
174
|
Verified
Not enough data
8.6
175
|
Verified
Not enough data
8.7
181
|
Verified
Not enough data
8.4
168
|
Verified
Administrative
Not enough data
8.5
166
|
Verified
Not enough data
8.5
170
|
Verified
Not enough data
8.3
158
Agentic AI - Email Tracking
Not enough data
7.6
29
Not enough data
7.4
28
Not enough data
7.5
29
Not enough data
6.9
28
Not enough data
6.9
29
Not enough data
7.4
29
Not enough data
7.5
28
Analytics
Not enough data
8.3
133
Not enough data
8.4
139
Not enough data
8.4
140
Customizations
Not enough data
8.7
144
8.7
5
8.8
141
Not enough data
8.8
142
Not enough data
8.7
138
8.0
5
8.6
143
Generative AI
Not enough data
7.7
57
Agentic AI - Sales Analytics
Not enough data
7.4
28
Not enough data
7.5
28
Not enough data
7.0
28
Not enough data
7.3
28
Not enough data
7.4
28
Data Sourcing
Not enough data
8.3
141
Not enough data
8.4
145
Not enough data
8.3
138
Not enough data
8.6
150
Not enough data
8.5
141
Predictive Analytics
Not enough data
8.5
142
Not enough data
8.3
134
Not enough data
8.0
120
Not enough data
8.2
126
Sales Management
Not enough data
8.5
149
Not enough data
8.3
127
Not enough data
8.5
140
Not enough data
8.8
147
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Keap and Zoho CRM are categorized as Quote-to-Cash, Sales Analytics, Lead Scoring, Lead Capture, Email Tracking, CRM, and Insurance CRM
Unique Categories
Keap is categorized as SMS Marketing, Email Template Builder, Invoice Management, Landing Page Builders, and Marketing Automation
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Sales Engagement, AI Sales Assistant, Quote Management, Sales Gamification, Sales Performance Management, CPQ, and Sales Enablement
Reviews
Reviewers' Company Size
Keap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
28.6%
Professional Training & Coaching
14.3%
Marketing and Advertising
14.3%
Leisure, Travel & Tourism
14.3%
Health, Wellness and Fitness
14.3%
Other
14.3%
Information Technology and Services
16.0%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.2%
Alternatives
Discussions
Keap has no discussions with answers
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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