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Compare Kayako and Whatfix 
Featured Products
At a Glance
Market Segments
Small-Business (55.9% of reviews)
Enterprise (44.8% of reviews)
Entry-Level Pricing
$15/agent/month
No pricing available
Kayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansWhatfix
Star Rating
(501)4.6 out of 5
Market Segments
Enterprise (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Whatfix excels in providing a user-friendly experience, with many users highlighting its intuitive platform that requires no technical background. This ease of use is complemented by excellent support during onboarding, making it a strong choice for organizations looking for a seamless implementation process.
- Users say that Kayako's AI capabilities are a standout feature, with reviewers praising its contextual responsiveness. Many have noted how the AI helps support agents by generating accurate answers based on past tickets, significantly reducing the time spent on repetitive inquiries.
- According to verified reviews, Whatfix has a much higher quality of support, with users consistently mentioning the company's customer-focused approach and ongoing assistance throughout their partnership. This level of support is crucial for businesses that require reliable help as they navigate the platform.
- Reviewers mention that Kayako is particularly effective in handling common support issues, such as password resets and order inquiries, which has helped teams reduce the volume of tickets needing human intervention. This efficiency can be a game-changer for small businesses overwhelmed by repetitive tasks.
- G2 reviewers highlight that Whatfix's customization options allow organizations to tailor the platform to their specific needs, enhancing its effectiveness as a Digital Adoption Platform. Users appreciate the flexibility to create in-app guidance that aligns with their workflows.
- Users report that while Kayako has strong AI features, it may not fully meet the diverse needs of larger enterprises, as its primary user base consists of small businesses. In contrast, Whatfix's focus on enterprise solutions makes it a better fit for organizations looking for scalability and advanced features.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Whatfix
No pricing availableFree Trial
Kayako
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.1
201
8.8
343
Ease of Use
8.4
199
8.6
411
Ease of Setup
8.0
132
8.3
360
Ease of Admin
8.0
131
8.5
281
Quality of Support
8.1
187
9.7
343
Has the product been a good partner in doing business?
8.3
130
9.5
280
Product Direction (% positive)
7.1
198
9.8
328
Features by Category
Ticket and Case Management
8.7
155
|
Verified
Not enough data
8.5
154
|
Verified
Not enough data
8.1
148
|
Verified
Not enough data
8.3
140
|
Verified
Not enough data
8.0
129
|
Verified
Not enough data
7.6
145
|
Verified
Not enough data
8.5
147
|
Verified
Not enough data
7.8
55
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
Not enough data
8.7
142
|
Verified
Not enough data
8.3
104
|
Verified
Not enough data
7.4
56
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
7.7
83
|
Verified
Not enough data
7.9
115
|
Verified
Not enough data
8.2
102
|
Verified
Not enough data
7.9
65
|
Verified
Not enough data
7.4
131
|
Verified
Not enough data
7.7
128
|
Verified
Not enough data
User Analysis
Not enough data
8.0
157
Not enough data
8.1
173
User Support
Not enough data
8.2
164
Not enough data
8.0
143
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
167
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
42
Analytics - Digital Adoption Platform
Not enough data
8.3
40
Functions - Digital Adoption Platform
Not enough data
8.3
40
Not enough data
8.7
47
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
48
Not enough data
7.7
47
Not enough data
7.5
46
Not enough data
7.2
42
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
40
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
7.9
115
|
Verified
Not enough data
8.7
37
|
Verified
Not enough data
8.1
31
|
Verified
Not enough data
8.7
41
|
Verified
Not enough data
8.6
37
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
8.6
48
8.9
148
8.7
49
8.8
143
8.5
39
8.1
94
7.1
8
7.0
68
6.9
8
8.2
84
Self-Service Platform
6.9
8
8.6
91
7.5
8
8.1
89
8.5
8
7.6
77
7.3
8
8.0
90
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and Whatfix are categorized as Customer Self-Service
Unique Categories
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Computer Software
16.0%
Information Technology and Services
14.1%
Financial Services
3.9%
Insurance
3.7%
Banking
3.3%
Other
58.9%
Alternatives
Discussions
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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