Introducing G2.ai, the future of software buying.Try now
Compare Kayako and Web+Center 
Featured Products
At a Glance
Market Segments
Small-Business (55.9% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
$15/agent/month
Free for 2 techs or licensed
Kayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansWeb+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterKayako vs Web+Center
When assessing the two solutions, reviewers found Web+Center easier to use, set up, and administer. Reviewers also preferred doing business with Web+Center overall.
- Reviewers felt that Web+Center meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that Web+Center is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Web+Center over Kayako.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
Kayako
Free Trial is available
Web+Center
Free Trial is available
Ratings
Meets Requirements
8.1
201
9.0
21
Ease of Use
8.4
199
8.5
21
Ease of Setup
8.0
132
8.5
13
Ease of Admin
8.0
131
9.2
13
Quality of Support
8.1
187
9.2
20
Has the product been a good partner in doing business?
8.3
130
8.9
11
Product Direction (% positive)
7.1
198
8.9
21
Features by Category
Ticket and Case Management
8.7
155
|
Verified
7.9
18
|
Verified
8.5
154
|
Verified
8.0
18
|
Verified
8.1
148
|
Verified
7.8
15
|
Verified
8.3
140
|
Verified
8.2
16
8.0
129
|
Verified
6.7
5
7.6
145
|
Verified
7.7
14
8.5
147
|
Verified
8.0
15
7.8
55
7.6
11
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
8.1
15
|
Verified
8.7
142
|
Verified
8.3
12
|
Verified
8.3
104
|
Verified
8.1
6
7.4
56
|
Verified
Not enough data
Feature Not Available
Not enough data
Platform
7.7
83
|
Verified
8.5
9
|
Verified
7.9
115
|
Verified
9.2
11
|
Verified
8.2
102
|
Verified
9.4
11
|
Verified
7.9
65
|
Verified
10.0
5
|
Verified
7.4
131
|
Verified
7.6
13
|
Verified
7.7
128
|
Verified
7.4
14
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
40
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
8.8
29
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
7.9
115
|
Verified
9.2
11
|
Verified
8.7
37
|
Verified
Not enough data
8.1
31
|
Verified
Not enough data
8.7
41
|
Verified
Not enough data
8.6
37
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
48
Not enough data
8.7
49
Not enough data
8.5
39
Not enough data
7.1
8
Not enough data
6.9
8
Not enough data
Self-Service Platform
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and Web+Center are categorized as Help Desk
Unique Categories
Kayako is categorized as Live Chat, Customer Self-Service, Shared Inbox, and Digital Customer Service Platforms
Web+Center is categorized as Service Desk
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Alternatives
Discussions
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
Web+Center has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
