Kayako, Vision Helpdesk, and Zendesk | G2

Compare Kayako, Vision Helpdesk, and Zendesk Support

Pricing

 
Inbox
$60
/agent/month
Starter Help Desk
$57
per staff per mo billed annually
Essential
$2
/month
 
Growth
$04
/agent/month
Pro Help Desk Software
$06
per staff per mo billed annually
Team
$78
/month
 
Scale
$52
/agent/month
Satellite Desk
$38
per staff per mo billed annually
Professional
$42
/month
  ‐
Pro Service Desk
$54
per staff per mo billed annually
Enterprise
$75
/month
  ‐
Ent Service Desk
$66
per staff per mo billed annually
‐
 
Free Trial
Free Trial
Free Trial
Kayako
Inbox
$26/agent/month
Growth
$82/agent/month
Scale
$11/agent/month
Free Trial
Vision Helpdesk
Starter Help Desk
$40per staff per mo billed annually
Pro Help Desk Software
$71per staff per mo billed annually
Satellite Desk
$21per staff per mo billed annually
Pro Service Desk
$87per staff per mo billed annually
Ent Service Desk
$63per staff per mo billed annually
Free Trial
Zendesk Support
Essential
$4/month
Team
$61/month
Professional
$47/month
Enterprise
$18/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
3.1
0.2
4.3
Ease of Use
Ease of Use
7.3
2.7
8.6
Ease of Setup
Ease of Setup
6.2
8.1
6.3
Ease of Admin
Ease of Admin
4.3
1.3
5.1
Quality of Support
Quality of Support
1.6
3.6
2.7
Ease of Doing Business With
Ease of Doing Business With
4.6
6.2
2.6
Product Direction (% positive)
Product Direction (% positive)
6.6
5.1
0.1
Meets Requirements
Kayako
2.3
Vision Helpdesk
1.3
Zendesk Support
5.1
Ease of Use
Kayako
5.6
Vision Helpdesk
7.1
Zendesk Support
1.3
Ease of Setup
Kayako
0.2
Vision Helpdesk
2.4
Zendesk Support
3.2
Ease of Admin
Kayako
4.7
Vision Helpdesk
4.4
Zendesk Support
3.3
Quality of Support
Kayako
5.2
Vision Helpdesk
7.0
Zendesk Support
2.2
Ease of Doing Business With
Kayako
4.5
Vision Helpdesk
6.3
Zendesk Support
4.0
Product Direction (% positive)
Kayako
1.4
Vision Helpdesk
7.7
Zendesk Support
6.2

Features

Ticket and Case Management
Ticket creation user experience
Kayako
2.3
Vision Helpdesk
7.3
Zendesk Support
0.8
Ticket response user experience
Kayako
0.5
Vision Helpdesk
3.6
Zendesk Support
0.3
Workflow
Kayako
4.1
Vision Helpdesk
0.2
Zendesk Support
5.8
Response Automation
Kayako
0.6
Vision Helpdesk
1.0
Zendesk Support
8.2
SLA Management
Kayako
5.6
Vision Helpdesk
4.6
Zendesk Support
4.2
Attachments/Screencasts
Kayako
2.4
Vision Helpdesk
2.7
Zendesk Support
1.1
Ticket Collaboration
Kayako
1.5
Vision Helpdesk
4.5
Zendesk Support
1.0
Knowledge Share
Knowledge Base
Kayako
2.5
Vision Helpdesk
3.7
Zendesk Support
3.7
Searchable Articles
Kayako
2.2
Vision Helpdesk
6.8
Zendesk Support
6.3
Community Forums
Kayako
1.5
Vision Helpdesk
5.5
Zendesk Support
4.3
Interactive FAQs & Forums
Kayako
1.1
Vision Helpdesk
4.5
Zendesk Support
4.7
Interaction
Web Portals
Kayako
0.7
Vision Helpdesk
5.2
Zendesk Support
7.2
Forum to Reponse
Kayako
4.5
Vision Helpdesk
2.5
Zendesk Support
3.4
Tickets and Tagging
Kayako
2.7
Vision Helpdesk
3.3
Zendesk Support
1.7
Live Chat
Kayako
4.5
Vision Helpdesk
4.8
Zendesk Support
1.5
Communication Channels
Customer Portal
Kayako
7.5
Vision Helpdesk
1.1
Zendesk Support
8.5
Email to Case
Kayako
7.0
Vision Helpdesk
6.6
Zendesk Support
0.6
Chat/Live Support
Kayako
1.0
Vision Helpdesk
3.0
Zendesk Support
6.4
Social Integration
Kayako
4.5
Vision Helpdesk
6.5
Zendesk Support
2.5
Call Center
Make, Receive, and Record Calls
Kayako
5.2
Vision Helpdesk
5.0
Zendesk Support
5.6
Customer and Contacts Database
Kayako
2.0
Vision Helpdesk
7.1
Zendesk Support
1.6
Products and Version Tracking
Kayako
4.5
Vision Helpdesk
0.0
Zendesk Support
3.2
Call Scripting
Kayako
5.5
Vision Helpdesk
8.7
Zendesk Support
5.6
Interactive Voice Response (IVR)
Kayako
7.1
Vision Helpdesk
5.1
Zendesk Support
3.7
Self Service/Community
Forums
Kayako
5.3
Vision Helpdesk
8.1
Zendesk Support
7.5
Knowledge Base
Kayako
7.2
Vision Helpdesk
8.7
Zendesk Support
1.8
Ideas/Feedback
Kayako
6.7
Vision Helpdesk
0.6
Zendesk Support
2.7
Q&A
Kayako
8.7
Vision Helpdesk
4.6
Zendesk Support
6.3
Reporting & Analytics
Social Monitoring
Kayako
1.0
Vision Helpdesk
Not enough data available
Zendesk Support
7.5
Reporting
Kayako
5.4
Vision Helpdesk
8.5
Zendesk Support
7.3
Dashboards
Kayako
2.0
Vision Helpdesk
2.2
Zendesk Support
6.1
Platform
Mobile User Support
Kayako
3.6
Vision Helpdesk
7.0
Zendesk Support
1.7
ITIL Compliance
Kayako
6.2
Vision Helpdesk
2.8
Zendesk Support
1.8
Customization
Kayako
6.7
Vision Helpdesk
4.5
Zendesk Support
3.4
User, Role, and Access Management
Kayako
6.3
Vision Helpdesk
0.5
Zendesk Support
1.8
Internationalization
Kayako
6.1
Vision Helpdesk
3.4
Zendesk Support
6.5
Performance & Reliability
Kayako
7.4
Vision Helpdesk
2.3
Zendesk Support
3.6
Integration APIs
Kayako
2.4
Vision Helpdesk
0.0
Zendesk Support
5.2

Reviewers' Company Size

Small-Business (76 or fewer emp.)
Small-Business
(25 or fewer emp.)
75.6%
72.2%
42.1%
Mid-Market (55-8414 emp.)
Mid-Market
(18-4134 emp.)
00.7%
18.7%
20.0%
Enterprise (> 5345 emp.)
Enterprise
(> 3723 emp.)
36.8%
34.3%
30.4%
Kayako
Small-Business
10.3%
Mid-Market
53.1%
Enterprise
57.0%
Vision Helpdesk
Small-Business
14.8%
Mid-Market
57.7%
Enterprise
76.8%
Zendesk Support
Small-Business
58.4%
Mid-Market
43.4%
Enterprise
44.4%

Reviewers' Industry

 
Information Technology and Services
15.2%
Non-Profit Organization Management
52.4%
Computer Software
04.5%
 
Computer Software
00.3%
Information Technology and Services
01.1%
Information Technology and Services
70.1%
 
Telecommunications
2.1%
Internet
80.8%
Internet
1.7%
 
Internet
8.7%
Individual & Family Services
1.7%
Marketing and Advertising
4.2%
 
Marketing and Advertising
5.6%
Education Management
7.1%
Retail
1.4%
 
Other
32.1%
Other
65.7%
Other
71.6%
Kayako
Information Technology and Services
40.0%
Computer Software
70.7%
Telecommunications
8.8%
Internet
7.0%
Marketing and Advertising
8.4%
Other
82.8%
Vision Helpdesk
Non-Profit Organization Management
17.6%
Information Technology and Services
03.0%
Internet
77.8%
Individual & Family Services
1.4%
Education Management
0.3%
Other
33.6%
Zendesk Support
Computer Software
77.1%
Information Technology and Services
72.5%
Internet
5.4%
Marketing and Advertising
5.3%
Retail
2.8%
Other
80.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 2 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Administrator

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Consultant in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Administrator

Everything was a bit slow and buggy at times.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 6 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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0 of 0
0 of 5
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8 of 5
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Vision Helpdesk
No videos provided
Zendesk Support
No videos provided

Downloads

  No downloads provided No downloads provided
Vision Helpdesk
No downloads provided
Zendesk Support
No downloads provided
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