Compare Kayako, Vision Helpdesk, and HappyFox

Pricing

 
Inbox
$15
/agent/month
Starter Help Desk
$12
per staff per mo billed annually
Mighty
$29
per staff / month
 
Growth
$30
/agent/month
Pro Help Desk Software
$20
per staff per mo billed annually
Fantastic
$49
per staff / month
 
Scale
$60
/agent/month
Satellite Desk
$24
per staff per mo billed annually
Enterprise
$69
per staff / month
 
Pro Service Desk
$32
per staff per mo billed annually
Enterprise Plus
$89
per staff / month
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.3
8.9
Ease of Use
Ease of Use
8.4
9.0
9.3
Ease of Setup
Ease of Setup
8.0
8.8
8.9
Ease of Admin
Ease of Admin
8.1
9.2
9.1
Quality of Support
Quality of Support
8.2
9.6
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
9.6
9.3
Product Direction (% positive)
Product Direction (% positive)
7.2
9.5
9.2
Meets Requirements
Kayako
8.1
Vision Helpdesk
9.3
HappyFox
8.9
Ease of Use
Kayako
8.4
Vision Helpdesk
9.0
HappyFox
9.3
Ease of Setup
Kayako
8.0
Vision Helpdesk
8.8
HappyFox
8.9
Ease of Admin
Kayako
8.1
Vision Helpdesk
9.2
HappyFox
9.1
Quality of Support
Kayako
8.2
Vision Helpdesk
9.6
HappyFox
9.2
Ease of Doing Business With
Kayako
8.4
Vision Helpdesk
9.6
HappyFox
9.3
Product Direction (% positive)
Kayako
7.2
Vision Helpdesk
9.5
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Kayako
8.7
Vision Helpdesk
9.5
HappyFox
9.2
Ticket response user experience
Kayako
8.4
Vision Helpdesk
9.2
HappyFox
9.0
Workflow
Kayako
8.1
Vision Helpdesk
8.9
HappyFox
8.7
Response Automation
Kayako
8.3
Vision Helpdesk
9.0
HappyFox
8.9
SLA Management
Kayako
7.9
Vision Helpdesk
9.2
HappyFox
8.6
Attachments/Screencasts
Kayako
7.5
Vision Helpdesk
9.1
HappyFox
8.4
Ticket Collaboration
Kayako
8.5
Vision Helpdesk
8.7
HappyFox
8.9
Knowledge Share
Knowledge Base
Kayako
8.6
Vision Helpdesk
9.3
HappyFox
8.5
Searchable Articles
Kayako
9.0
Vision Helpdesk
9.0
HappyFox
8.8
Community Forums
Kayako
8.3
Vision Helpdesk
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Kayako
8.7
Vision Helpdesk
8.6
HappyFox
Not enough data available
Interaction
Web Portals
Kayako
8.8
Vision Helpdesk
9.0
HappyFox
7.4
Forum to Reponse
Kayako
8.2
Vision Helpdesk
9.3
HappyFox
8.1
Tickets and Tagging
Kayako
9.0
Vision Helpdesk
9.0
HappyFox
9.3
Live Chat
Kayako
8.8
Vision Helpdesk
7.5
HappyFox
8.1
Communication Channels
Customer Portal
Kayako
8.4
Vision Helpdesk
9.3
HappyFox
9.0
Email to Case
Kayako
8.7
Vision Helpdesk
9.4
HappyFox
9.1
Chat/Live Support
Kayako
8.2
Vision Helpdesk
8.3
HappyFox
8.8
Social Integration
Kayako
7.2
Vision Helpdesk
9.1
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Vision Helpdesk
8.7
HappyFox
Not enough data available
Customer and Contacts Database
Kayako
7.6
Vision Helpdesk
8.4
HappyFox
8.3
Products and Version Tracking
Kayako
6.9
Vision Helpdesk
8.9
HappyFox
8.6
Call Scripting
Kayako
6.7
Vision Helpdesk
9.2
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
Vision Helpdesk
9.0
HappyFox
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Vision Helpdesk
8.7
HappyFox
8.0
Knowledge Base
Kayako
8.0
Vision Helpdesk
9.3
HappyFox
8.4
Ideas/Feedback
Kayako
7.2
Vision Helpdesk
9.1
HappyFox
8.6
Q&A
Kayako
7.9
Vision Helpdesk
9.4
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Kayako
7.0
Vision Helpdesk
Not enough data available
HappyFox
Not enough data available
Reporting
Kayako
7.3
Vision Helpdesk
8.9
HappyFox
8.3
Dashboards
Kayako
7.7
Vision Helpdesk
9.1
HappyFox
8.6
Platform
Mobile User Support
Kayako
7.7
Vision Helpdesk
8.9
HappyFox
7.3
ITIL Compliance
Kayako
7.7
Vision Helpdesk
9.2
HappyFox
9.1
Customization
Kayako
7.9
Vision Helpdesk
8.1
HappyFox
8.3
User, Role, and Access Management
Kayako
8.2
Vision Helpdesk
9.0
HappyFox
8.7
Internationalization
Kayako
7.9
Vision Helpdesk
8.7
HappyFox
9.1
Performance & Reliability
Kayako
8.6
Vision Helpdesk
9.2
HappyFox
9.2
Integration APIs
Kayako
7.9
Vision Helpdesk
8.8
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.6%
60.4%
46.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.0%
29.2%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.4%
10.4%
15.0%
Kayako
Small-Business
54.6%
Mid-Market
35.0%
Enterprise
10.4%
Vision Helpdesk
Small-Business
60.4%
Mid-Market
29.2%
Enterprise
10.4%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%

Reviewers' Industry

 
Information Technology and Services
27.8%
Non-Profit Organization Management
25.0%
Information Technology and Services
14.7%
 
Computer Software
15.5%
Information Technology and Services
14.6%
Computer Software
11.0%
 
Telecommunications
5.9%
Internet
12.5%
Higher Education
5.5%
 
Internet
4.8%
Individual & Family Services
4.2%
Real Estate
3.7%
 
Marketing and Advertising
3.2%
Education Management
4.2%
Internet
3.7%
 
Other
42.8%
Other
39.6%
Other
61.5%
Kayako
Information Technology and Services
27.8%
Computer Software
15.5%
Telecommunications
5.9%
Internet
4.8%
Marketing and Advertising
3.2%
Other
42.8%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Information Technology and Services
14.6%
Internet
12.5%
Individual & Family Services
4.2%
Education Management
4.2%
Other
39.6%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

Everything was a bit slow and buggy at times.

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Vision Helpdesk
No videos provided
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
HappyFox
No downloads provided
Ask Kayako a QuestionContact KayakoRequest More InformationRequest More InformationAsk HappyFox a QuestionContact HappyFox
Add Product
Kayako
Kayako
Optimized for quick response
Vision Helpdesk
Vision Helpdesk
HappyFox
HappyFox
Optimized for quick response