Compare Kayako, UseResponse, TeamSupport, and HappyFox

Pricing

 
Inbox
$15
/agent/month
Cloud
$15
per agent, per month
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Growth
$30
/agent/month
Enterprise Package
$3000+
per solution
Enterprise
$65
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Scale
$60
/agent/month
Self-Hosted
$899
one-time fee
Private Cloud
Custom
Contact Us for Pricing
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
UseResponse
Cloud
$15per agent, per month
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.1
8.6
8.9
Ease of Use
Ease of Use
8.4
9.2
8.6
9.3
Ease of Setup
Ease of Setup
8.0
9.4
8.3
8.9
Ease of Admin
Ease of Admin
8.1
9.4
8.7
9.1
Quality of Support
Quality of Support
8.2
9.8
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
9.9
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
7.3
10.0
9.0
9.2
Meets Requirements
Kayako
8.1
UseResponse
9.1
TeamSupport
8.6
HappyFox
8.9
Ease of Use
Kayako
8.4
UseResponse
9.2
TeamSupport
8.6
HappyFox
9.3
Ease of Setup
Kayako
8.0
UseResponse
9.4
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
Kayako
8.1
UseResponse
9.4
TeamSupport
8.7
HappyFox
9.1
Quality of Support
Kayako
8.2
UseResponse
9.8
TeamSupport
8.9
HappyFox
9.2
Ease of Doing Business With
Kayako
8.4
UseResponse
9.9
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
Kayako
7.3
UseResponse
10.0
TeamSupport
9.0
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Kayako
8.7
UseResponse
9.5
TeamSupport
8.9
HappyFox
9.2
Ticket response user experience
Kayako
8.5
UseResponse
9.4
TeamSupport
8.8
HappyFox
9.1
Workflow
Kayako
8.1
UseResponse
9.4
TeamSupport
8.5
HappyFox
8.8
Response Automation
Kayako
8.4
UseResponse
9.7
TeamSupport
8.5
HappyFox
8.9
SLA Management
Kayako
7.9
UseResponse
Not enough data available
TeamSupport
8.4
HappyFox
8.6
Attachments/Screencasts
Kayako
7.6
UseResponse
9.5
TeamSupport
8.6
HappyFox
8.4
Ticket Collaboration
Kayako
8.5
UseResponse
9.4
TeamSupport
8.8
HappyFox
8.9
Knowledge Share
Knowledge Base
Kayako
8.7
UseResponse
Not enough data available
TeamSupport
8.3
HappyFox
8.6
Searchable Articles
Kayako
9.1
UseResponse
9.4
TeamSupport
8.3
HappyFox
8.9
Community Forums
Kayako
8.5
UseResponse
Not enough data available
TeamSupport
8.0
HappyFox
Not enough data available
Interactive FAQs & Forums
Kayako
8.8
UseResponse
Not enough data available
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
Kayako
8.9
UseResponse
9.2
TeamSupport
8.7
HappyFox
7.7
Forum to Reponse
Kayako
8.3
UseResponse
Not enough data available
TeamSupport
8.4
HappyFox
8.2
Tickets and Tagging
Kayako
9.1
UseResponse
9.2
TeamSupport
8.9
HappyFox
9.4
Live Chat
Kayako
8.9
UseResponse
Not enough data available
TeamSupport
8.4
HappyFox
8.1
Communication Channels
Customer Portal
Kayako
8.4
UseResponse
9.7
TeamSupport
8.5
HappyFox
9.0
Email to Case
Kayako
8.7
UseResponse
9.4
TeamSupport
8.9
HappyFox
9.2
Chat/Live Support
Kayako
8.3
UseResponse
9.4
TeamSupport
8.4
HappyFox
8.9
Social Integration
Kayako
7.2
UseResponse
8.6
TeamSupport
8.4
HappyFox
8.5
Call Center
Make, Receive, and Record Calls
Kayako
7.0
UseResponse
Not enough data available
TeamSupport
8.2
HappyFox
Not enough data available
Customer and Contacts Database
Kayako
7.6
UseResponse
9.0
TeamSupport
8.6
HappyFox
8.5
Products and Version Tracking
Kayako
6.9
UseResponse
Not enough data available
TeamSupport
8.6
HappyFox
8.6
Call Scripting
Kayako
6.7
UseResponse
Not enough data available
TeamSupport
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
UseResponse
Not enough data available
TeamSupport
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Kayako
7.7
UseResponse
8.7
TeamSupport
8.3
HappyFox
8.1
Knowledge Base
Kayako
8.0
UseResponse
9.3
TeamSupport
8.4
HappyFox
8.4
Ideas/Feedback
Kayako
7.2
UseResponse
8.9
TeamSupport
8.4
HappyFox
8.7
Q&A
Kayako
7.9
UseResponse
9.5
TeamSupport
8.5
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Kayako
7.0
UseResponse
Not enough data available
TeamSupport
Not enough data available
HappyFox
8.3
Reporting
Kayako
7.3
UseResponse
8.5
TeamSupport
8.3
HappyFox
8.4
Dashboards
Kayako
7.7
UseResponse
8.5
TeamSupport
8.6
HappyFox
8.6
Platform
Mobile User Support
Kayako
7.7
UseResponse
9.4
TeamSupport
7.4
HappyFox
7.5
ITIL Compliance
Kayako
7.8
UseResponse
8.6
TeamSupport
Not enough data available
HappyFox
9.1
Customization
Kayako
7.9
UseResponse
9.2
TeamSupport
8.4
HappyFox
8.3
User, Role, and Access Management
Kayako
8.2
UseResponse
9.4
TeamSupport
8.7
HappyFox
8.7
Internationalization
Kayako
8.0
UseResponse
9.8
TeamSupport
7.8
HappyFox
9.2
Performance & Reliability
Kayako
8.6
UseResponse
8.8
TeamSupport
8.7
HappyFox
9.2
Integration APIs
Kayako
8.0
UseResponse
8.6
TeamSupport
8.5
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
38.9%
40.6%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
50.0%
46.8%
39.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.9%
11.1%
12.5%
15.2%
Kayako
Small-Business
54.1%
Mid-Market
35.9%
Enterprise
9.9%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%
TeamSupport
Small-Business
40.6%
Mid-Market
46.8%
Enterprise
12.5%
HappyFox
Small-Business
45.5%
Mid-Market
39.4%
Enterprise
15.2%

Reviewers' Industry

 
Information Technology and Services
24.8%
Information Technology and Services
26.1%
Computer Software
26.5%
Information Technology and Services
14.6%
 
Computer Software
17.1%
Computer Software
13.0%
Information Technology and Services
21.2%
Computer Software
12.0%
 
Telecommunications
6.8%
Semiconductors
8.7%
Internet
5.5%
Higher Education
6.3%
 
Internet
5.4%
Internet
8.7%
Financial Services
4.3%
Real Estate
3.8%
 
Marketing and Advertising
3.6%
Higher Education
8.7%
Hospitality
3.8%
Education Management
3.8%
 
Other
42.3%
Other
34.8%
Other
38.9%
Other
59.5%
Kayako
Information Technology and Services
24.8%
Computer Software
17.1%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.3%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.5%
Financial Services
4.3%
Hospitality
3.8%
Other
38.9%
HappyFox
Information Technology and Services
14.6%
Computer Software
12.0%
Higher Education
6.3%
Real Estate
3.8%
Education Management
3.8%
Other
59.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

Some functionality we wanted hasn't been implemented.

G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

UseResponse
Most Helpful Favorable Review
Jamyn S.
Administrator in Computer Software

The UseResponse team is quick to work with us to customize their product to our needs.

Most Helpful Critical Review
G2 User

Some functionality we wanted hasn't been implemented.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Hospital & Health Care

some enhancements not really necessary, for example: the color alphabet is not useful, whereas, alphabetizing customer/contact would be a great enhancement.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

UseResponse
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
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