Compare Kayako, UseResponse, TeamSupport, and Freshdesk

Pricing

 
Inbox
$15
/agent/month
Cloud
$15
per agent, per month
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Growth
$30
/agent/month
Enterprise Package
$3000+
per solution
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Scale
$60
/agent/month
Self-Hosted
$899
one-time fee
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
UseResponse
Cloud
$15per agent, per month
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
9.1
8.6
8.5
Ease of Use
Ease of Use
8.4
9.2
8.7
8.8
Ease of Setup
Ease of Setup
8.0
9.4
8.3
8.6
Ease of Admin
Ease of Admin
8.1
9.4
8.7
8.7
Quality of Support
Quality of Support
8.2
9.8
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
8.4
9.9
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
7.2
10.0
9.0
8.7
Meets Requirements
Kayako
8.1
UseResponse
9.1
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
Kayako
8.4
UseResponse
9.2
TeamSupport
8.7
Freshdesk
8.8
Ease of Setup
Kayako
8.0
UseResponse
9.4
TeamSupport
8.3
Freshdesk
8.6
Ease of Admin
Kayako
8.1
UseResponse
9.4
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
Kayako
8.2
UseResponse
9.8
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
Kayako
8.4
UseResponse
9.9
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
Kayako
7.2
UseResponse
10.0
TeamSupport
9.0
Freshdesk
8.7

Features

Ticket and Case Management
Ticket creation user experience
Kayako
8.7
UseResponse
9.5
TeamSupport
8.9
Freshdesk
8.9
Ticket response user experience
Kayako
8.5
UseResponse
9.4
TeamSupport
8.8
Freshdesk
8.8
Workflow
Kayako
8.1
UseResponse
9.4
TeamSupport
8.4
Freshdesk
8.4
Response Automation
Kayako
8.4
UseResponse
9.7
TeamSupport
8.5
Freshdesk
8.4
SLA Management
Kayako
8.0
UseResponse
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
Attachments/Screencasts
Kayako
7.6
UseResponse
9.5
TeamSupport
8.6
Freshdesk
8.4
Ticket Collaboration
Kayako
8.5
UseResponse
9.4
TeamSupport
8.8
Freshdesk
8.6
Knowledge Share
Knowledge Base
Kayako
8.7
UseResponse
Not enough data available
TeamSupport
8.3
Freshdesk
8.8
Searchable Articles
Kayako
9.1
UseResponse
9.4
TeamSupport
8.3
Freshdesk
8.6
Community Forums
Kayako
8.5
UseResponse
Not enough data available
TeamSupport
8.0
Freshdesk
8.5
Interactive FAQs & Forums
Kayako
8.8
UseResponse
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
Kayako
8.9
UseResponse
9.2
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
Kayako
8.3
UseResponse
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
Kayako
9.1
UseResponse
9.2
TeamSupport
8.9
Freshdesk
8.8
Live Chat
Kayako
8.9
UseResponse
Not enough data available
TeamSupport
8.3
Freshdesk
8.8
Communication Channels
Customer Portal
Kayako
8.4
UseResponse
9.7
TeamSupport
8.4
Freshdesk
8.6
Email to Case
Kayako
8.7
UseResponse
9.4
TeamSupport
8.9
Freshdesk
8.9
Chat/Live Support
Kayako
8.3
UseResponse
9.4
TeamSupport
8.3
Freshdesk
8.5
Social Integration
Kayako
7.2
UseResponse
8.6
TeamSupport
8.4
Freshdesk
8.3
Call Center
Make, Receive, and Record Calls
Kayako
7.0
UseResponse
Not enough data available
TeamSupport
8.3
Freshdesk
8.3
Customer and Contacts Database
Kayako
7.6
UseResponse
9.0
TeamSupport
8.6
Freshdesk
8.0
Products and Version Tracking
Kayako
6.9
UseResponse
Not enough data available
TeamSupport
8.6
Freshdesk
8.3
Call Scripting
Kayako
6.7
UseResponse
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Interactive Voice Response (IVR)
Kayako
6.7
UseResponse
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Kayako
7.7
UseResponse
8.7
TeamSupport
8.2
Freshdesk
8.3
Knowledge Base
Kayako
8.0
UseResponse
9.3
TeamSupport
8.4
Freshdesk
8.5
Ideas/Feedback
Kayako
7.2
UseResponse
8.9
TeamSupport
8.4
Freshdesk
8.4
Q&A
Kayako
7.9
UseResponse
9.5
TeamSupport
8.4
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Kayako
7.1
UseResponse
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.3
Reporting
Kayako
7.3
UseResponse
8.5
TeamSupport
8.3
Freshdesk
7.9
Dashboards
Kayako
7.7
UseResponse
8.5
TeamSupport
8.6
Freshdesk
8.2
Platform
Mobile User Support
Kayako
7.7
UseResponse
9.4
TeamSupport
7.4
Freshdesk
8.1
ITIL Compliance
Kayako
7.8
UseResponse
8.6
TeamSupport
Not enough data available
Freshdesk
8.3
Customization
Kayako
7.8
UseResponse
9.2
TeamSupport
8.4
Freshdesk
8.0
User, Role, and Access Management
Kayako
8.2
UseResponse
9.4
TeamSupport
8.7
Freshdesk
8.5
Internationalization
Kayako
8.0
UseResponse
9.8
TeamSupport
7.9
Freshdesk
8.1
Performance & Reliability
Kayako
8.6
UseResponse
8.8
TeamSupport
8.7
Freshdesk
8.8
Integration APIs
Kayako
8.0
UseResponse
8.6
TeamSupport
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.8%
38.9%
40.7%
52.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
50.0%
47.0%
36.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.4%
11.1%
12.4%
10.9%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
UseResponse
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%
TeamSupport
Small-Business
40.7%
Mid-Market
47.0%
Enterprise
12.4%
Freshdesk
Small-Business
52.4%
Mid-Market
36.7%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
24.7%
Information Technology and Services
26.1%
Computer Software
26.6%
Information Technology and Services
20.4%
 
Computer Software
17.5%
Computer Software
13.0%
Information Technology and Services
21.1%
Computer Software
13.9%
 
Telecommunications
6.7%
Semiconductors
8.7%
Internet
5.4%
Internet
5.8%
 
Internet
5.4%
Internet
8.7%
Financial Services
4.2%
Education Management
3.7%
 
Marketing and Advertising
3.6%
Higher Education
8.7%
Hospitality
3.7%
E-Learning
3.4%
 
Other
42.2%
Other
34.8%
Other
39.0%
Other
52.9%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
UseResponse
Information Technology and Services
26.1%
Computer Software
13.0%
Semiconductors
8.7%
Internet
8.7%
Higher Education
8.7%
Other
34.8%
TeamSupport
Computer Software
26.6%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
39.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 User

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

G2 User in Research

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

UseResponse
Most Helpful Favorable Review
G2 User

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that...

Most Helpful Critical Review
G2 User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Research

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

UseResponse
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Ask Kayako a QuestionContact KayakoAsk UseResponse a QuestionContact UseResponseAsk Freshdesk a QuestionContact Freshdesk
 
Kayako
Kayako
Optimized for quick response
UseResponse
UseResponse
TeamSupport
TeamSupport
Freshdesk
Freshdesk