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Compare Kayako, UseResponse, and HappyFox

Pricing

 
Inbox
$15
/agent/month
Enterprise Package
$3000+
per solution
Mighty
$29
per staff / month
 
Growth
$30
/agent/month
Self-Hosted
$899
one-time fee
Fantastic
$49
per staff / month
 
Scale
$60
/agent/month
Cloud
$15
per agent, per month
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
9.0
8.9
Ease of Use
Ease of Use
8.4
9.3
9.3
Ease of Setup
Ease of Setup
8.0
9.2
8.9
Ease of Admin
Ease of Admin
8.1
9.2
9.1
Quality of Support
Quality of Support
8.2
9.9
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
9.8
9.3
Product Direction (% positive)
Product Direction (% positive)
7.1
10.0
9.2
Meets Requirements
Kayako
8.1
UseResponse
9.0
HappyFox
8.9
Ease of Use
Kayako
8.4
UseResponse
9.3
HappyFox
9.3
Ease of Setup
Kayako
8.0
UseResponse
9.2
HappyFox
8.9
Ease of Admin
Kayako
8.1
UseResponse
9.2
HappyFox
9.1
Quality of Support
Kayako
8.2
UseResponse
9.9
HappyFox
9.2
Ease of Doing Business With
Kayako
8.4
UseResponse
9.8
HappyFox
9.3
Product Direction (% positive)
Kayako
7.1
UseResponse
10.0
HappyFox
9.2

Features

Ticket and Case Management
Workflow
Kayako
8.1
UseResponse
9.3
HappyFox
8.7
Response Automation
Kayako
8.4
UseResponse
9.5
HappyFox
8.9
SLA Management
Kayako
7.9
UseResponse
Not enough data available
HappyFox
8.6
Attachments/Screencasts
Kayako
7.5
UseResponse
9.6
HappyFox
8.4
Ticket Collaboration
Kayako
8.5
UseResponse
9.4
HappyFox
8.9
Ticket creation user experience
Kayako
8.8
UseResponse
9.5
HappyFox
9.2
Ticket response user experience
Kayako
8.4
UseResponse
9.3
HappyFox
9.0
Knowledge Share
Knowledge Base
Kayako
8.9
UseResponse
Not enough data available
HappyFox
8.5
Searchable Articles
Kayako
9.2
UseResponse
Not enough data available
HappyFox
8.8
Community Forums
Kayako
8.6
UseResponse
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Kayako
8.6
UseResponse
Not enough data available
HappyFox
Not enough data available
Communication
Pop-up Chat
Kayako
8.9
UseResponse
Not enough data available
HappyFox
8.7
Notifications
Kayako
8.5
UseResponse
Not enough data available
HappyFox
9.0
Targeted Emails
Kayako
8.3
UseResponse
Not enough data available
HappyFox
7.3
In-App Messaging
Kayako
8.9
UseResponse
Not enough data available
HappyFox
9.2
Interaction
Web Portals
Kayako
9.1
UseResponse
Not enough data available
HappyFox
7.4
Forum to Reponse
Kayako
8.2
UseResponse
Not enough data available
HappyFox
8.1
Tickets and Tagging
Kayako
9.3
UseResponse
Not enough data available
HappyFox
9.3
Live Chat
Kayako
8.9
UseResponse
Not enough data available
HappyFox
8.1
Internal Use
Customization
Kayako
7.8
UseResponse
9.2
HappyFox
8.3
Conversation Archiving
Kayako
8.9
UseResponse
Not enough data available
HappyFox
7.6
Lead Development
Kayako
8.1
UseResponse
Not enough data available
HappyFox
8.3
Knowledge Base
Kayako
8.7
UseResponse
Not enough data available
HappyFox
8.0
Team Inbox
Kayako
8.7
UseResponse
Not enough data available
HappyFox
8.3
Customer Profiles
Kayako
8.2
UseResponse
Not enough data available
HappyFox
8.3
Communication Channels
Customer Portal
Kayako
8.4
UseResponse
9.6
HappyFox
9.0
Email to Case
Kayako
8.7
UseResponse
9.4
HappyFox
9.1
Chat/Live Support
Kayako
8.3
UseResponse
9.0
HappyFox
8.8
Social Integration
Kayako
7.0
UseResponse
Not enough data available
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Kayako
7.0
UseResponse
Not enough data available
HappyFox
Not enough data available
Customer and Contacts Database
Kayako
7.6
UseResponse
Not enough data available
HappyFox
8.3
Products and Version Tracking
Kayako
6.9
UseResponse
Not enough data available
HappyFox
8.6
Call Scripting
Kayako
6.7
UseResponse
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
UseResponse
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Kayako
7.7
UseResponse
8.6
HappyFox
8.0
Knowledge Base
Kayako
7.9
UseResponse
9.3
HappyFox
8.4
Ideas/Feedback
Kayako
7.2
UseResponse
8.9
HappyFox
8.6
Q&A
Kayako
7.8
UseResponse
9.6
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Kayako
6.7
UseResponse
Not enough data available
HappyFox
Not enough data available
Reporting
Kayako
7.2
UseResponse
8.1
HappyFox
8.3
Dashboards
Kayako
7.7
UseResponse
8.1
HappyFox
8.6
Platform
ITIL Compliance
Kayako
7.7
UseResponse
Not enough data available
HappyFox
9.1
Mobile User Support
Kayako
7.7
UseResponse
9.3
HappyFox
7.3
Customization
Kayako
7.8
UseResponse
9.2
HappyFox
8.3
User, Role, and Access Management
Kayako
8.2
UseResponse
9.3
HappyFox
8.7
Internationalization
Kayako
8.0
UseResponse
9.8
HappyFox
9.1
Performance & Reliability
Kayako
8.6
UseResponse
8.5
HappyFox
9.2
Integration APIs
Kayako
8.0
UseResponse
8.0
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.5%
40.0%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.9%
46.7%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.6%
13.3%
15.3%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Information Technology and Services
23.7%
Information Technology and Services
25.0%
Information Technology and Services
14.0%
 
Computer Software
17.5%
Semiconductors
10.0%
Computer Software
12.1%
 
Telecommunications
7.1%
Internet
10.0%
Higher Education
6.4%
 
Internet
5.2%
Higher Education
10.0%
Real Estate
3.8%
 
Marketing and Advertising
3.8%
Financial Services
10.0%
Education Management
3.8%
 
Other
42.7%
Other
35.0%
Other
59.9%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Jens H.
Administrator in Financial Services

We were looking for a solution for brainstorming sessions and a manual. We have encountered UseResponse. In this application is simply thought of everything. The operation is so simple, our employees have every day enjoyment with the portal

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

UseResponse
Most Helpful Favorable Review
Jens H.
Administrator in Financial Services

We were looking for a solution for brainstorming sessions and a manual. We have encountered UseResponse. In this application is simply thought of everything. The operation is so simple, our employees have every day enjoyment with the portal

Most Helpful Critical Review
G2 User in Computer & Network Security

Nothing really. Perhaps one thing that they could improve is that they might provide customers with a SSL certificate for custom domains instead of asking the customer to provide them with such certificate

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

UseResponse
No videos provided
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads provided
UseResponse
No downloads provided
HappyFox
No downloads provided
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