Compare Kayako and Tidio 
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (90.5% of reviews)
Entry-Level Pricing
$15/agent/month
Free Per Month
Kayako
Star Rating
(225)4.0 out of 5
Market Segments
Small-Business (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansTidio
Star Rating
(1,904)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user experience, with a more intuitive interface and higher ease of use ratings. Users appreciate the real-time notifications and the ability to share images during chats, which enhances client interactions.
- According to verified reviews, Kayako's AI-powered ticketing system is a standout feature, allowing agents to access a customer's full journey through the SingleView™ Customer History. This capability helps provide personalized support, although some users note that it can be complex to configure.
- Users say that Tidio's automation workflows and visitor tracking significantly improve efficiency, enabling them to manage multiple chats without losing track of important leads. This feature is particularly praised for its smooth integration with other applications.
- Reviewers mention that while Kayako offers strong ticket collaboration features, it struggles with overall market presence and recent user engagement, as evidenced by the lack of recent reviews compared to Tidio's active user base.
- G2 reviewers highlight Tidio's free entry-level pricing, making it an attractive option for small businesses looking to implement live chat solutions without upfront costs. In contrast, Kayako's pricing may be a barrier for some users.
- Users report that both platforms provide solid support, but Tidio's support team is noted for being more accessible and responsive, which is crucial for businesses needing immediate assistance during busy periods.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Kayako
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.1
203
9.1
1,322
Ease of Use
8.4
202
9.3
1,339
Ease of Setup
8.0
135
9.2
1,076
Ease of Admin
8.0
132
9.2
963
Quality of Support
8.0
189
9.2
1,149
Has the product been a good partner in doing business?
8.3
131
9.2
914
Product Direction (% positive)
7.1
200
9.2
1,184
Features by Category
Ticket and Case Management
8.7
155
|
Verified
8.5
82
8.5
156
|
Verified
8.4
83
8.1
148
|
Verified
8.5
85
8.3
143
|
Verified
8.7
91
8.0
129
|
Verified
8.0
69
7.6
146
|
Verified
8.6
79
8.5
147
|
Verified
8.4
76
7.8
56
8.5
73
Generative AI
Not enough data
7.2
46
Not enough data
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
8.4
131
|
Verified
8.8
78
8.7
143
|
Verified
8.7
78
8.3
105
|
Verified
9.3
95
7.3
57
|
Verified
8.1
72
Feature Not Available
7.3
66
Platform
7.7
83
|
Verified
8.9
104
7.9
115
|
Verified
8.9
713
|
Verified
8.2
102
|
Verified
9.1
108
7.9
65
|
Verified
8.7
108
7.4
132
|
Verified
8.1
93
7.7
128
|
Verified
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
106
Not enough data
8.6
104
Interaction
Not enough data
8.3
104
Not enough data
8.4
108
Not enough data
8.3
103
Not enough data
8.3
104
Not enough data
8.2
105
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
102
Not enough data
7.9
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
99
Not enough data
8.3
100
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.1
96
Not enough data
8.2
97
Not enough data
8.0
96
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
84
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
84
Channels
Not enough data
8.2
82
Not enough data
9.0
83
Not enough data
8.0
78
Not enough data
7.7
74
Not enough data
7.9
78
Customers
Not enough data
8.6
80
Not enough data
8.5
81
Not enough data
8.8
79
Not enough data
8.8
81
Not enough data
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
7.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
495
Not enough data
8.8
486
Not enough data
8.8
486
Not enough data
8.7
469
Not enough data
8.7
426
Platform
Not enough data
9.3
507
Not enough data
8.8
456
Not enough data
8.6
455
Not enough data
8.7
453
Not enough data
8.3
351
Not enough data
8.7
404
Not enough data
8.9
466
Generative AI
Not enough data
8.0
127
Not enough data
8.1
124
Conversational Platform
Not enough data
8.4
124
Not enough data
8.2
117
Not enough data
8.2
118
Not enough data
8.5
120
Support Automation
Not enough data
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
116
Generative AI
Not enough data
8.1
71
Not enough data
8.2
69
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.8
84
Not enough data
7.5
77
Not enough data
7.2
78
Communication
8.5
40
|
Verified
9.3
754
|
Verified
8.8
39
|
Verified
9.1
752
|
Verified
8.1
34
|
Verified
8.6
539
8.8
29
|
Verified
9.1
648
|
Verified
Not enough data
8.6
480
|
Verified
Internal Use
7.9
115
|
Verified
8.9
713
|
Verified
8.7
37
|
Verified
9.0
616
|
Verified
8.1
31
|
Verified
8.8
606
|
Verified
8.7
41
|
Verified
8.6
582
|
Verified
8.6
37
|
Verified
8.8
565
|
Verified
8.5
39
|
Verified
8.7
592
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
8.6
48
8.7
91
8.7
49
8.8
81
8.5
39
8.7
26
7.1
8
8.8
87
6.9
8
8.9
88
Self-Service Platform
6.9
8
8.7
91
7.5
8
9.0
94
8.5
8
8.8
88
7.3
8
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
25
Not enough data
7.9(won by default)
25
Process
Not enough data
8.2(won by default)
45
Not enough data
8.6(won by default)
47
Not enough data
8.4(won by default)
42
Channels
Not enough data
8.9(won by default)
48
Not enough data
8.9(won by default)
49
Not enough data
9.4(won by default)
50
Not enough data
8.1(won by default)
42
Not enough data
8.7(won by default)
42
Insight
Not enough data
8.5(won by default)
41
Not enough data
8.3(won by default)
45
Not enough data
9.1(won by default)
50
Not enough data
9.3(won by default)
40
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
44
Not enough data
8.2
45
Not enough data
8.4
42
Not enough data
8.7
42
Not enough data
8.1
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.6
42
Not enough data
8.5
41
Not enough data
8.8
41
Not enough data
8.7
44
Automation
Not enough data
8.7
50
Not enough data
8.6
43
Not enough data
8.4
44
Autonomy
Not enough data
8.2
41
Not enough data
8.2
43
Not enough data
8.6
42
Not enough data
8.5
42
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and Tidio are categorized as Live Chat, Help Desk, Customer Self-Service, Shared Inbox, and Digital Customer Service Platforms
Unique Categories
Kayako has no unique categories
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.4%
Computer Software
15.0%
Telecommunications
5.9%
Internet
4.5%
Marketing and Advertising
4.1%
Other
44.1%
Retail
8.4%
Marketing and Advertising
7.2%
Computer Software
5.7%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
Does Kayako offer an API?
2 Comments
Official Response from Kayako
Yes. Visit us at https://developer.kayako.com/ for more information.Read more
What integrations does Kayako support?
2 Comments
Official Response from Kayako
Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+...Read more
had any one used reporting with kayako
2 Comments
YK
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages...Read more
How can I set up and optimize chatbots in Tidio for my e-commerce site?
3 Comments
JA
You can input automated messages as well as an option to chat directly with a live agent.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
