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Compare Kayako and Tidio 
Featured Products
At a Glance
Market Segments
Small-Business (55.9% of reviews)
Small-Business (90.6% of reviews)
Entry-Level Pricing
$15/agent/month
Free Per Month
Kayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansTidio
Star Rating
(1,879)4.6 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user experience, with a straightforward setup process that allows businesses to get started quickly. Users appreciate how its live chat features enable instant responses to customer queries, enhancing engagement with minimal effort.
- According to verified reviews, Kayako's AI capabilities are a standout feature, providing contextual suggestions that help support agents respond to complex customer inquiries efficiently. Users have noted that this functionality significantly reduces the volume of repetitive tickets, allowing teams to focus on more nuanced issues.
- Users say that Tidio's free entry-level pricing makes it an attractive option for small businesses, with 90.7% of reviews coming from this segment. This affordability, combined with its robust features, makes it a compelling choice for startups looking to enhance customer support without a hefty investment.
- Reviewers mention that while Kayako has strong ticket management features, it struggles with overall satisfaction compared to Tidio. Users have expressed concerns about the platform's ability to keep pace with evolving support needs, which may hinder its effectiveness in fast-paced environments.
- G2 reviewers highlight Tidio's advanced AI capabilities, such as the Lyro AI agent, which can automatically create a knowledge base from a website. This feature allows for more accurate customer responses and seamless transitions between AI and human operators, enhancing the overall support experience.
- According to recent user feedback, Kayako's ticket creation and response experiences are well-rated, but its overall G2 Score reflects a need for improvement in user satisfaction. Users have noted that while the platform is functional, it may not meet the evolving demands of modern customer support as effectively as Tidio does.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Kayako
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.1
201
9.1
1,310
Ease of Use
8.4
199
9.3
1,328
Ease of Setup
8.0
132
9.2
1,068
Ease of Admin
8.0
131
9.2
952
Quality of Support
8.1
187
9.2
1,143
Has the product been a good partner in doing business?
8.3
130
9.2
902
Product Direction (% positive)
7.1
198
9.2
1,177
Features by Category
Ticket and Case Management
8.7
155
|
Verified
8.6
84
8.5
154
|
Verified
8.5
82
8.1
148
|
Verified
8.6
88
8.3
140
|
Verified
8.7
90
8.0
129
|
Verified
8.1
72
7.6
145
|
Verified
8.7
81
8.5
147
|
Verified
8.4
76
7.8
55
8.5
76
Generative AI
Not enough data
7.4
44
Not enough data
7.0
42
Agentic AI - Help Desk
Not enough data
7.4
13
Not enough data
7.6
13
Not enough data
7.4
13
Communication Channels
8.4
131
|
Verified
8.8
81
8.7
142
|
Verified
8.8
79
8.3
104
|
Verified
9.3
88
7.4
56
|
Verified
8.2
74
Feature Not Available
7.4
69
Platform
7.7
83
|
Verified
8.9
104
7.9
115
|
Verified
8.9
716
|
Verified
8.2
102
|
Verified
9.1
108
7.9
65
|
Verified
8.7
108
7.4
131
|
Verified
8.1
93
7.7
128
|
Verified
8.9
105
Core Conversational Capabilities - AI Chatbots
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
8.7
5
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
7.9
102
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
102
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
100
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.5
86
Not enough data
8.3
89
Not enough data
9.2
87
Not enough data
8.8
85
Channels
Not enough data
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Customers
Not enough data
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.2
55
Not enough data
8.2
54
Not enough data
Feature Not Available
Design
Not enough data
8.4
53
Not enough data
7.6
54
Not enough data
8.0
54
Not enough data
8.2
53
Not enough data
8.3
53
Generative AI
Not enough data
7.9
35
Not enough data
7.8
34
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
Not enough data
8.7
497
Not enough data
8.8
487
Not enough data
8.8
488
Not enough data
8.7
470
Not enough data
8.7
427
Platform
Not enough data
9.3
508
Not enough data
8.8
457
Not enough data
8.7
456
Not enough data
8.6
456
Not enough data
8.3
352
Not enough data
8.7
405
Not enough data
8.9
467
Generative AI
Not enough data
8.0
128
Not enough data
8.1
125
Conversational Platform
Not enough data
8.4
123
Not enough data
8.2
116
Not enough data
8.2
117
Not enough data
8.5
119
Support Automation
Not enough data
8.4
112
Not enough data
8.3
109
Not enough data
8.5
109
Not enough data
8.4
115
Generative AI
Not enough data
8.1
70
Not enough data
8.2
68
Customer Support
Not enough data
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Automation
Not enough data
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Artificial Intelligence
Not enough data
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Generative AI
Not enough data
7.9
82
Not enough data
7.5
78
Not enough data
7.3
79
Communication
8.5
40
|
Verified
9.3
752
|
Verified
8.8
39
|
Verified
9.1
756
|
Verified
8.1
34
|
Verified
8.6
542
8.8
29
|
Verified
9.1
652
|
Verified
Not enough data
8.6
484
|
Verified
Internal Use
7.9
115
|
Verified
8.9
716
|
Verified
8.7
37
|
Verified
9.0
618
|
Verified
8.1
31
|
Verified
8.8
612
|
Verified
8.7
41
|
Verified
8.6
586
|
Verified
8.6
37
|
Verified
8.8
569
|
Verified
8.5
39
|
Verified
8.7
596
|
Verified
Generative AI
Not enough data
8.1
54
Self-Service Experience
8.6
48
8.7
93
8.7
49
8.8
83
8.5
39
8.7
28
7.1
8
8.8
89
6.9
8
8.9
90
Self-Service Platform
6.9
8
8.7
93
7.5
8
9.0
96
8.5
8
8.9
90
7.3
8
8.8
92
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
48
Not enough data
8.6(won by default)
50
Not enough data
8.4(won by default)
45
Channels
Not enough data
8.9(won by default)
51
Not enough data
8.9(won by default)
52
Not enough data
9.4(won by default)
53
Not enough data
8.2(won by default)
45
Not enough data
8.7(won by default)
45
Insight
Not enough data
8.6(won by default)
44
Not enough data
8.4(won by default)
48
Not enough data
9.1(won by default)
53
Not enough data
9.3(won by default)
43
Generative AI
Not enough data
5.8
6
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.6
45
Not enough data
8.1
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.5
42
Not enough data
8.7
43
Not enough data
8.6
44
Automation
Not enough data
8.6
47
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and Tidio are categorized as Live Chat, Help Desk, Customer Self-Service, Shared Inbox, and Digital Customer Service Platforms
Unique Categories
Kayako has no unique categories
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Retail
8.3%
Marketing and Advertising
7.2%
Computer Software
5.6%
Information Technology and Services
5.2%
Health, Wellness and Fitness
4.0%
Other
69.6%
Alternatives
Discussions
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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