Compare Kayako, Teamwork Desk, and Zendesk Support

Pricing

 
Inbox
$15
/agent/month
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
Growth
$30
/agent/month
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
Scale
$60
/agent/month
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.7
Ease of Use
Ease of Use
8.4
8.5
8.6
Ease of Setup
Ease of Setup
8.0
8.6
8.2
Ease of Admin
Ease of Admin
8.1
8.9
8.3
Quality of Support
Quality of Support
8.2
8.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.4
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
7.3
8.9
7.6
Meets Requirements
Kayako
8.1
Teamwork Desk
8.8
Zendesk Support
8.7
Ease of Use
Kayako
8.4
Teamwork Desk
8.5
Zendesk Support
8.6
Ease of Setup
Kayako
8.0
Teamwork Desk
8.6
Zendesk Support
8.2
Ease of Admin
Kayako
8.1
Teamwork Desk
8.9
Zendesk Support
8.3
Quality of Support
Kayako
8.2
Teamwork Desk
8.7
Zendesk Support
8.3
Ease of Doing Business With
Kayako
8.4
Teamwork Desk
8.9
Zendesk Support
8.4
Product Direction (% positive)
Kayako
7.3
Teamwork Desk
8.9
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
Kayako
8.7
Teamwork Desk
8.7
Zendesk Support
8.9
Ticket response user experience
Kayako
8.5
Teamwork Desk
8.8
Zendesk Support
8.7
Workflow
Kayako
8.1
Teamwork Desk
8.8
Zendesk Support
8.5
Response Automation
Kayako
8.3
Teamwork Desk
8.9
Zendesk Support
8.4
SLA Management
Kayako
7.9
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Kayako
7.5
Teamwork Desk
8.7
Zendesk Support
8.4
Ticket Collaboration
Kayako
8.5
Teamwork Desk
8.6
Zendesk Support
8.6
Knowledge Share
Knowledge Base
Kayako
8.7
Teamwork Desk
8.9
Zendesk Support
8.6
Searchable Articles
Kayako
9.0
Teamwork Desk
8.7
Zendesk Support
8.6
Community Forums
Kayako
8.5
Teamwork Desk
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
Kayako
8.8
Teamwork Desk
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
Kayako
8.9
Teamwork Desk
8.7
Zendesk Support
8.6
Forum to Reponse
Kayako
8.3
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Kayako
9.1
Teamwork Desk
8.9
Zendesk Support
8.9
Live Chat
Kayako
8.9
Teamwork Desk
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Kayako
8.4
Teamwork Desk
8.2
Zendesk Support
8.5
Email to Case
Kayako
8.7
Teamwork Desk
9.1
Zendesk Support
8.8
Chat/Live Support
Kayako
8.2
Teamwork Desk
6.3
Zendesk Support
8.4
Social Integration
Kayako
7.2
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Teamwork Desk
7.3
Zendesk Support
8.1
Customer and Contacts Database
Kayako
7.6
Teamwork Desk
8.5
Zendesk Support
8.2
Products and Version Tracking
Kayako
6.9
Teamwork Desk
7.7
Zendesk Support
8.2
Call Scripting
Kayako
6.7
Teamwork Desk
8.0
Zendesk Support
8.0
Interactive Voice Response (IVR)
Kayako
6.7
Teamwork Desk
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
Kayako
7.7
Teamwork Desk
8.1
Zendesk Support
8.1
Knowledge Base
Kayako
8.0
Teamwork Desk
8.1
Zendesk Support
8.4
Ideas/Feedback
Kayako
7.2
Teamwork Desk
7.9
Zendesk Support
8.1
Q&A
Kayako
7.9
Teamwork Desk
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Kayako
7.0
Teamwork Desk
Not enough data available
Zendesk Support
8.0
Reporting
Kayako
7.3
Teamwork Desk
7.6
Zendesk Support
8.0
Dashboards
Kayako
7.7
Teamwork Desk
8.3
Zendesk Support
8.2
Platform
Mobile User Support
Kayako
7.7
Teamwork Desk
8.3
Zendesk Support
8.1
ITIL Compliance
Kayako
7.8
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Customization
Kayako
7.9
Teamwork Desk
7.3
Zendesk Support
8.0
User, Role, and Access Management
Kayako
8.2
Teamwork Desk
8.9
Zendesk Support
8.3
Internationalization
Kayako
8.0
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Kayako
8.6
Teamwork Desk
9.0
Zendesk Support
8.5
Integration APIs
Kayako
8.0
Teamwork Desk
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.1%
80.6%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.4%
16.7%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.5%
2.8%
16.8%
Kayako
Small-Business
54.1%
Mid-Market
35.4%
Enterprise
10.5%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
24.8%
Marketing and Advertising
22.9%
Computer Software
17.5%
 
Computer Software
17.6%
Information Technology and Services
18.8%
Information Technology and Services
15.2%
 
Telecommunications
6.8%
Computer Software
10.4%
Internet
9.9%
 
Internet
5.4%
Internet
8.3%
Marketing and Advertising
4.7%
 
Marketing and Advertising
3.6%
Logistics and Supply Chain
6.3%
Retail
3.5%
 
Other
41.9%
Other
33.3%
Other
49.2%
Kayako
Information Technology and Services
24.8%
Computer Software
17.6%
Telecommunications
6.8%
Internet
5.4%
Marketing and Advertising
3.6%
Other
41.9%
Teamwork Desk
Marketing and Advertising
22.9%
Information Technology and Services
18.8%
Computer Software
10.4%
Internet
8.3%
Logistics and Supply Chain
6.3%
Other
33.3%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

G2 User in Information Technology and Services

Good division between the projects and responsibpe people

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Teamwork Desk
Most Helpful Favorable Review
G2 User in Information Technology and Services

Good division between the projects and responsibpe people

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Teamwork Desk
No videos provided
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Teamwork Desk
No downloads provided
Zendesk Support
No downloads provided
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