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Compare Kayako, Teamwork Desk, and TeamSupport

Pricing

 
Inbox
$15
/agent/month
Starter
$7
per agent, per month (billed annually)
Support Desk
$50
/ agent / month billed annually
 
Growth
$30
/agent/month
Plus
$13
per agent, per month (billed annually)
Enterprise
$65
/ agent / month billed annually
 
Scale
$60
/agent/month
Pro
$25
per agent, per month (billed annually)
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
8.6
Ease of Use
Ease of Use
8.4
8.6
8.6
Ease of Setup
Ease of Setup
8.0
8.6
8.3
Ease of Admin
Ease of Admin
8.1
8.9
8.7
Quality of Support
Quality of Support
8.2
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
8.9
9.2
Product Direction (% positive)
Product Direction (% positive)
7.1
9.2
9.0
Meets Requirements
Kayako
8.1
Teamwork Desk
8.9
TeamSupport
8.6
Ease of Use
Kayako
8.4
Teamwork Desk
8.6
TeamSupport
8.6
Ease of Setup
Kayako
8.0
Teamwork Desk
8.6
TeamSupport
8.3
Ease of Admin
Kayako
8.1
Teamwork Desk
8.9
TeamSupport
8.7
Quality of Support
Kayako
8.2
Teamwork Desk
8.9
TeamSupport
8.8
Ease of Doing Business With
Kayako
8.4
Teamwork Desk
8.9
TeamSupport
9.2
Product Direction (% positive)
Kayako
7.1
Teamwork Desk
9.2
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Kayako
8.1
Teamwork Desk
8.8
TeamSupport
8.4
Response Automation
Kayako
8.4
Teamwork Desk
8.9
TeamSupport
8.5
SLA Management
Kayako
8.0
Teamwork Desk
Not enough data available
TeamSupport
8.4
Attachments/Screencasts
Kayako
7.5
Teamwork Desk
8.7
TeamSupport
8.6
Ticket Collaboration
Kayako
8.5
Teamwork Desk
8.7
TeamSupport
8.8
Ticket creation user experience
Kayako
8.8
Teamwork Desk
8.9
TeamSupport
8.9
Ticket response user experience
Kayako
8.4
Teamwork Desk
8.9
TeamSupport
8.8
Knowledge Share
Knowledge Base
Kayako
9.0
Teamwork Desk
8.9
TeamSupport
8.3
Searchable Articles
Kayako
9.2
Teamwork Desk
8.7
TeamSupport
8.3
Community Forums
Kayako
8.7
Teamwork Desk
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Kayako
8.6
Teamwork Desk
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Kayako
9.1
Teamwork Desk
8.7
TeamSupport
8.7
Forum to Reponse
Kayako
8.2
Teamwork Desk
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Kayako
9.3
Teamwork Desk
8.9
TeamSupport
8.8
Live Chat
Kayako
8.9
Teamwork Desk
Not enough data available
TeamSupport
8.4
Communication Channels
Customer Portal
Kayako
8.4
Teamwork Desk
8.4
TeamSupport
8.4
Email to Case
Kayako
8.7
Teamwork Desk
9.2
TeamSupport
8.9
Chat/Live Support
Kayako
8.2
Teamwork Desk
6.3
TeamSupport
8.4
Social Integration
Kayako
7.0
Teamwork Desk
Not enough data available
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Teamwork Desk
7.3
TeamSupport
8.0
Customer and Contacts Database
Kayako
7.6
Teamwork Desk
8.5
TeamSupport
8.6
Products and Version Tracking
Kayako
6.9
Teamwork Desk
7.7
TeamSupport
8.6
Call Scripting
Kayako
6.7
Teamwork Desk
8.0
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
Teamwork Desk
Not enough data available
TeamSupport
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Teamwork Desk
8.1
TeamSupport
8.2
Knowledge Base
Kayako
7.9
Teamwork Desk
8.3
TeamSupport
8.4
Ideas/Feedback
Kayako
7.2
Teamwork Desk
7.9
TeamSupport
8.4
Q&A
Kayako
7.8
Teamwork Desk
8.1
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Kayako
6.7
Teamwork Desk
Not enough data available
TeamSupport
Not enough data available
Reporting
Kayako
7.2
Teamwork Desk
8.0
TeamSupport
8.3
Dashboards
Kayako
7.7
Teamwork Desk
8.6
TeamSupport
8.6
Platform
ITIL Compliance
Kayako
7.7
Teamwork Desk
Not enough data available
TeamSupport
Not enough data available
Mobile User Support
Kayako
7.7
Teamwork Desk
8.3
TeamSupport
7.4
Customization
Kayako
7.8
Teamwork Desk
7.3
TeamSupport
8.5
User, Role, and Access Management
Kayako
8.2
Teamwork Desk
8.9
TeamSupport
8.7
Internationalization
Kayako
8.0
Teamwork Desk
Not enough data available
TeamSupport
7.9
Performance & Reliability
Kayako
8.6
Teamwork Desk
9.0
TeamSupport
8.7
Integration APIs
Kayako
8.0
Teamwork Desk
Not enough data available
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.2%
80.0%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
17.1%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.7%
2.9%
11.8%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
23.8%
Marketing and Advertising
23.4%
Computer Software
26.7%
 
Computer Software
17.6%
Information Technology and Services
19.1%
Information Technology and Services
21.0%
 
Telecommunications
7.1%
Internet
8.5%
Internet
5.7%
 
Internet
5.2%
Computer Software
8.5%
Financial Services
4.4%
 
Marketing and Advertising
3.8%
Logistics and Supply Chain
6.4%
Hospitality
3.7%
 
Other
42.4%
Other
34.0%
Other
38.5%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Teamwork Desk
Most Helpful Favorable Review
Alma B.
Agency in Internet

I love everything Teamwork team has created so far. This is a fantastic app that integrates seamlessly with the rest of Teamworks apps like Teamwork Projects. Love the survey that customers get with the smiley faces.

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Teamwork Desk
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Teamwork Desk
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TeamSupport
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