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Compare Kayako, Teamwork Desk, and Help Scout

Pricing

 
Inbox
$15
/agent/month
Starter
$7
per agent, per month (billed annually)
Standard
$15
user/month
 
Growth
$30
/agent/month
Plus
$13
per agent, per month (billed annually)
Basic
$8
user/month
 
Scale
$60
/agent/month
Pro
$25
per agent, per month (billed annually)
Plus
$27
user/month
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Help Scout
Standard
$15user/month
Basic
$8user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
8.5
Ease of Use
Ease of Use
8.4
8.6
9.2
Ease of Setup
Ease of Setup
8.0
8.6
8.8
Ease of Admin
Ease of Admin
8.1
8.9
8.8
Quality of Support
Quality of Support
8.2
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
7.1
9.2
7.8
Meets Requirements
Kayako
8.1
Teamwork Desk
8.9
Help Scout
8.5
Ease of Use
Kayako
8.4
Teamwork Desk
8.6
Help Scout
9.2
Ease of Setup
Kayako
8.0
Teamwork Desk
8.6
Help Scout
8.8
Ease of Admin
Kayako
8.1
Teamwork Desk
8.9
Help Scout
8.8
Quality of Support
Kayako
8.2
Teamwork Desk
8.9
Help Scout
8.8
Ease of Doing Business With
Kayako
8.4
Teamwork Desk
8.9
Help Scout
8.9
Product Direction (% positive)
Kayako
7.1
Teamwork Desk
9.2
Help Scout
7.8

Features

Ticket and Case Management
Workflow
Kayako
8.1
Teamwork Desk
8.8
Help Scout
8.3
Response Automation
Kayako
8.4
Teamwork Desk
8.9
Help Scout
8.4
SLA Management
Kayako
8.0
Teamwork Desk
Not enough data available
Help Scout
Not enough data available
Attachments/Screencasts
Kayako
7.5
Teamwork Desk
8.7
Help Scout
8.5
Ticket Collaboration
Kayako
8.5
Teamwork Desk
8.7
Help Scout
8.8
Ticket creation user experience
Kayako
8.8
Teamwork Desk
8.9
Help Scout
9.1
Ticket response user experience
Kayako
8.4
Teamwork Desk
8.9
Help Scout
9.3
Knowledge Share
Knowledge Base
Kayako
9.0
Teamwork Desk
8.9
Help Scout
8.7
Searchable Articles
Kayako
9.2
Teamwork Desk
8.7
Help Scout
7.9
Community Forums
Kayako
8.7
Teamwork Desk
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
Kayako
8.6
Teamwork Desk
Not enough data available
Help Scout
8.0
Interaction
Web Portals
Kayako
9.1
Teamwork Desk
8.7
Help Scout
8.8
Forum to Reponse
Kayako
8.2
Teamwork Desk
Not enough data available
Help Scout
8.1
Tickets and Tagging
Kayako
9.3
Teamwork Desk
8.9
Help Scout
8.7
Live Chat
Kayako
8.9
Teamwork Desk
Not enough data available
Help Scout
6.5
Communication Channels
Customer Portal
Kayako
8.4
Teamwork Desk
8.4
Help Scout
9.0
Email to Case
Kayako
8.7
Teamwork Desk
9.2
Help Scout
9.2
Chat/Live Support
Kayako
8.2
Teamwork Desk
6.3
Help Scout
6.9
Social Integration
Kayako
7.0
Teamwork Desk
Not enough data available
Help Scout
8.0
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Teamwork Desk
7.3
Help Scout
Not enough data available
Customer and Contacts Database
Kayako
7.6
Teamwork Desk
8.5
Help Scout
7.7
Products and Version Tracking
Kayako
6.9
Teamwork Desk
7.7
Help Scout
Not enough data available
Call Scripting
Kayako
6.7
Teamwork Desk
8.0
Help Scout
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
Teamwork Desk
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Teamwork Desk
8.1
Help Scout
Not enough data available
Knowledge Base
Kayako
7.9
Teamwork Desk
8.3
Help Scout
8.4
Ideas/Feedback
Kayako
7.2
Teamwork Desk
7.9
Help Scout
9.2
Q&A
Kayako
7.8
Teamwork Desk
8.1
Help Scout
9.7
Reporting & Analytics
Social Monitoring
Kayako
6.7
Teamwork Desk
Not enough data available
Help Scout
Not enough data available
Reporting
Kayako
7.2
Teamwork Desk
8.0
Help Scout
8.1
Dashboards
Kayako
7.7
Teamwork Desk
8.6
Help Scout
8.3
Platform
ITIL Compliance
Kayako
7.7
Teamwork Desk
Not enough data available
Help Scout
Not enough data available
Mobile User Support
Kayako
7.7
Teamwork Desk
8.3
Help Scout
Not enough data available
Customization
Kayako
7.8
Teamwork Desk
7.3
Help Scout
7.6
User, Role, and Access Management
Kayako
8.2
Teamwork Desk
8.9
Help Scout
8.5
Internationalization
Kayako
8.0
Teamwork Desk
Not enough data available
Help Scout
8.2
Performance & Reliability
Kayako
8.6
Teamwork Desk
9.0
Help Scout
9.4
Integration APIs
Kayako
8.0
Teamwork Desk
Not enough data available
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.2%
80.0%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.1%
17.1%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.7%
2.9%
4.9%
Kayako
Small-Business
56.2%
Mid-Market
36.1%
Enterprise
7.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Information Technology and Services
23.8%
Marketing and Advertising
23.4%
Computer Software
23.0%
 
Computer Software
17.6%
Information Technology and Services
19.1%
Internet
17.5%
 
Telecommunications
7.1%
Internet
8.5%
Information Technology and Services
7.7%
 
Internet
5.2%
Computer Software
8.5%
Marketing and Advertising
6.0%
 
Marketing and Advertising
3.8%
Logistics and Supply Chain
6.4%
Hospital & Health Care
4.9%
 
Other
42.4%
Other
34.0%
Other
41.0%
Kayako
Information Technology and Services
23.8%
Computer Software
17.6%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.4%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Teamwork Desk
Most Helpful Favorable Review
Kristen G.
Administrator in Marketing and Advertising

Like Teamwork's Projects interface, Teamwork Desk is perfectly developed, by a team who really knows what they're doing. Also just like with Projects, we search for months for a solution to customer support that truly fit our needs. Well, the team at...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Teamwork Desk
No videos provided
Help Scout
No videos provided

Downloads

 No downloads providedNo downloads provided
Teamwork Desk
No downloads provided
Help Scout
No downloads provided
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