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Compare Kayako, Teamwork Desk, and Freshdesk

Pricing

 
Inbox
$15
/agent/month
Starter
$7
per agent, per month (billed annually)
Sprout
Free
for UNLIMITED agents
 
Growth
$30
/agent/month
Plus
$13
per agent, per month (billed annually)
Blossom
$19
/ agent / month billed annually
 
Scale
$60
/agent/month
Pro
$25
per agent, per month (billed annually)
Garden
$35
/ agent / month billed annually
 
Enterprise
Contact Us
Billed annually
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
8.5
Ease of Use
Ease of Use
8.4
8.6
8.8
Ease of Setup
Ease of Setup
8.0
8.6
8.6
Ease of Admin
Ease of Admin
8.1
8.9
8.7
Quality of Support
Quality of Support
8.2
8.9
8.9
Ease of Doing Business With
Ease of Doing Business With
8.4
8.9
8.9
Product Direction (% positive)
Product Direction (% positive)
7.0
9.2
8.6
Meets Requirements
Kayako
8.1
Teamwork Desk
8.9
Freshdesk
8.5
Ease of Use
Kayako
8.4
Teamwork Desk
8.6
Freshdesk
8.8
Ease of Setup
Kayako
8.0
Teamwork Desk
8.6
Freshdesk
8.6
Ease of Admin
Kayako
8.1
Teamwork Desk
8.9
Freshdesk
8.7
Quality of Support
Kayako
8.2
Teamwork Desk
8.9
Freshdesk
8.9
Ease of Doing Business With
Kayako
8.4
Teamwork Desk
8.9
Freshdesk
8.9
Product Direction (% positive)
Kayako
7.0
Teamwork Desk
9.2
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Kayako
8.1
Teamwork Desk
8.8
Freshdesk
8.4
Response Automation
Kayako
8.3
Teamwork Desk
8.9
Freshdesk
8.5
SLA Management
Kayako
7.9
Teamwork Desk
Not enough data available
Freshdesk
8.2
Attachments/Screencasts
Kayako
7.5
Teamwork Desk
8.7
Freshdesk
8.4
Ticket Collaboration
Kayako
8.5
Teamwork Desk
8.7
Freshdesk
8.6
Ticket creation user experience
Kayako
8.7
Teamwork Desk
8.9
Freshdesk
8.9
Ticket response user experience
Kayako
8.4
Teamwork Desk
8.9
Freshdesk
8.8
Knowledge Share
Knowledge Base
Kayako
8.9
Teamwork Desk
8.9
Freshdesk
8.8
Searchable Articles
Kayako
9.2
Teamwork Desk
8.7
Freshdesk
8.6
Community Forums
Kayako
8.6
Teamwork Desk
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Kayako
8.5
Teamwork Desk
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Kayako
9.0
Teamwork Desk
8.7
Freshdesk
7.2
Forum to Reponse
Kayako
8.0
Teamwork Desk
Not enough data available
Freshdesk
8.5
Tickets and Tagging
Kayako
9.3
Teamwork Desk
8.9
Freshdesk
8.8
Live Chat
Kayako
8.9
Teamwork Desk
Not enough data available
Freshdesk
8.8
Communication Channels
Customer Portal
Kayako
8.3
Teamwork Desk
8.4
Freshdesk
8.6
Email to Case
Kayako
8.7
Teamwork Desk
9.2
Freshdesk
9.0
Chat/Live Support
Kayako
8.2
Teamwork Desk
6.3
Freshdesk
8.5
Social Integration
Kayako
6.9
Teamwork Desk
Not enough data available
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Teamwork Desk
7.3
Freshdesk
8.3
Customer and Contacts Database
Kayako
7.6
Teamwork Desk
8.5
Freshdesk
8.0
Products and Version Tracking
Kayako
6.9
Teamwork Desk
7.7
Freshdesk
8.2
Call Scripting
Kayako
6.7
Teamwork Desk
8.0
Freshdesk
8.2
Interactive Voice Response (IVR)
Kayako
6.7
Teamwork Desk
Not enough data available
Freshdesk
8.4
Self Service/Community
Forums
Kayako
7.7
Teamwork Desk
8.1
Freshdesk
8.3
Knowledge Base
Kayako
7.9
Teamwork Desk
8.3
Freshdesk
8.5
Ideas/Feedback
Kayako
7.2
Teamwork Desk
7.9
Freshdesk
8.4
Q&A
Kayako
7.8
Teamwork Desk
8.1
Freshdesk
8.6
Reporting & Analytics
Social Monitoring
Kayako
6.6
Teamwork Desk
Not enough data available
Freshdesk
8.2
Reporting
Kayako
7.2
Teamwork Desk
8.0
Freshdesk
7.8
Dashboards
Kayako
7.6
Teamwork Desk
8.6
Freshdesk
8.2
Platform
ITIL Compliance
Kayako
7.7
Teamwork Desk
Not enough data available
Freshdesk
8.3
Mobile User Support
Kayako
7.7
Teamwork Desk
8.3
Freshdesk
8.1
Customization
Kayako
7.8
Teamwork Desk
7.3
Freshdesk
8.0
User, Role, and Access Management
Kayako
8.2
Teamwork Desk
8.9
Freshdesk
8.5
Internationalization
Kayako
8.0
Teamwork Desk
Not enough data available
Freshdesk
8.1
Performance & Reliability
Kayako
8.6
Teamwork Desk
9.0
Freshdesk
8.8
Integration APIs
Kayako
8.0
Teamwork Desk
Not enough data available
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.5%
80.0%
52.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
17.1%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.7%
2.9%
10.9%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%

Reviewers' Industry

 
Information Technology and Services
23.4%
Marketing and Advertising
23.4%
Information Technology and Services
20.4%
 
Computer Software
17.7%
Information Technology and Services
19.1%
Computer Software
13.9%
 
Telecommunications
7.2%
Internet
8.5%
Internet
5.9%
 
Internet
5.3%
Computer Software
8.5%
Education Management
3.7%
 
Marketing and Advertising
3.8%
Logistics and Supply Chain
6.4%
E-Learning
3.4%
 
Other
42.6%
Other
34.0%
Other
52.6%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Teamwork Desk
Most Helpful Favorable Review
Jon B.
Administrator in Internet

The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without...

Most Helpful Critical Review
G2 User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Teamwork Desk
No videos provided
Freshdesk
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Kayako
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Teamwork Desk
Teamwork Desk
Freshdesk
Freshdesk