Compare Kayako vs Teamwork Desk

See this
comparison of Kayako vs. Teamwork Desk
based on data from user reviews. Kayako rates 4.1/5 stars with 186 reviews. Teamwork Desk rates 4.3/5 stars with 36 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
Starter
$7
per agent, per month (billed annually)
 
Growth
$30
/agent/month
Plus
$13
per agent, per month (billed annually)
 
Scale
$60
/agent/month
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
Ease of Use
Ease of Use
8.4
8.5
Ease of Setup
Ease of Setup
8.0
8.6
Ease of Admin
Ease of Admin
8.1
8.9
Quality of Support
Quality of Support
8.2
8.7
Ease of Doing Business With
Ease of Doing Business With
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
7.2
8.9
Meets Requirements
Kayako
8.1
Teamwork Desk
8.8
Ease of Use
Kayako
8.4
Teamwork Desk
8.5
Ease of Setup
Kayako
8.0
Teamwork Desk
8.6
Ease of Admin
Kayako
8.1
Teamwork Desk
8.9
Quality of Support
Kayako
8.2
Teamwork Desk
8.7
Ease of Doing Business With
Kayako
8.4
Teamwork Desk
8.9
Product Direction (% positive)
Kayako
7.2
Teamwork Desk
8.9

Features

Ticket and Case Management
Ticket creation user experience
Kayako
8.7
Teamwork Desk
8.7
Ticket response user experience
Kayako
8.5
Teamwork Desk
8.8
Workflow
Kayako
8.1
Teamwork Desk
8.8
Response Automation
Kayako
8.4
Teamwork Desk
8.9
SLA Management
Kayako
7.9
Teamwork Desk
Not enough data available
Attachments/Screencasts
Kayako
7.5
Teamwork Desk
8.7
Ticket Collaboration
Kayako
8.5
Teamwork Desk
8.6
Knowledge Share
Knowledge Base
Kayako
8.7
Teamwork Desk
8.9
Searchable Articles
Kayako
9.1
Teamwork Desk
8.7
Community Forums
Kayako
8.4
Teamwork Desk
Not enough data available
Interactive FAQs & Forums
Kayako
8.8
Teamwork Desk
Not enough data available
Interaction
Web Portals
Kayako
8.9
Teamwork Desk
8.7
Forum to Reponse
Kayako
8.3
Teamwork Desk
Not enough data available
Tickets and Tagging
Kayako
9.1
Teamwork Desk
8.9
Live Chat
Kayako
8.9
Teamwork Desk
Not enough data available
Communication Channels
Customer Portal
Kayako
8.4
Teamwork Desk
8.2
Email to Case
Kayako
8.7
Teamwork Desk
9.1
Chat/Live Support
Kayako
8.3
Teamwork Desk
6.3
Social Integration
Kayako
7.2
Teamwork Desk
Not enough data available
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Teamwork Desk
7.3
Customer and Contacts Database
Kayako
7.6
Teamwork Desk
8.5
Products and Version Tracking
Kayako
6.9
Teamwork Desk
7.7
Call Scripting
Kayako
6.7
Teamwork Desk
8.0
Interactive Voice Response (IVR)
Kayako
6.7
Teamwork Desk
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Teamwork Desk
8.1
Knowledge Base
Kayako
8.0
Teamwork Desk
8.1
Ideas/Feedback
Kayako
7.2
Teamwork Desk
7.9
Q&A
Kayako
7.9
Teamwork Desk
8.1
Reporting & Analytics
Social Monitoring
Kayako
7.0
Teamwork Desk
Not enough data available
Reporting
Kayako
7.3
Teamwork Desk
7.6
Dashboards
Kayako
7.7
Teamwork Desk
8.3
Platform
Mobile User Support
Kayako
7.7
Teamwork Desk
8.3
ITIL Compliance
Kayako
7.7
Teamwork Desk
Not enough data available
Customization
Kayako
7.9
Teamwork Desk
7.3
User, Role, and Access Management
Kayako
8.2
Teamwork Desk
8.9
Internationalization
Kayako
7.9
Teamwork Desk
Not enough data available
Performance & Reliability
Kayako
8.6
Teamwork Desk
9.0
Integration APIs
Kayako
7.9
Teamwork Desk
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
54.9%
80.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.6%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.4%
2.8%
Kayako
Small-Business
54.9%
Mid-Market
34.6%
Enterprise
10.4%
Teamwork Desk
Small-Business
80.6%
Mid-Market
16.7%
Enterprise
2.8%

Reviewers' Industry

 
Information Technology and Services
27.4%
Marketing and Advertising
22.2%
 
Computer Software
15.6%
Information Technology and Services
16.7%
 
Telecommunications
5.9%
Internet
11.1%
 
Internet
4.8%
Logistics and Supply Chain
8.3%
 
Marketing and Advertising
3.2%
Computer Software
8.3%
 
Other
43.0%
Other
33.3%
Kayako
Information Technology and Services
27.4%
Computer Software
15.6%
Telecommunications
5.9%
Internet
4.8%
Marketing and Advertising
3.2%
Other
43.0%
Teamwork Desk
Marketing and Advertising
22.2%
Information Technology and Services
16.7%
Internet
11.1%
Logistics and Supply Chain
8.3%
Computer Software
8.3%
Other
33.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Teamwork Desk
Most Helpful Favorable Review
Chris H.
Executive Sponsor in Hospital & Health Care

The best part is that it changes our daily workload from managing email to managing our work. Email sucks for this kind of stuff and as the leader of the team, it was hard for me to get up to speed on an issue when pulled into it late in the game. Now, I...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4

Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Teamwork Desk
No videos provided
Ask Kayako a QuestionContact KayakoAsk Teamwork Desk a QuestionContact Teamwork Desk
Add Product
Kayako
Kayako
Optimized for quick response
Teamwork Desk
Teamwork Desk