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Compare Kayako, Salesforce Service Cloud, and TeamSupport

Pricing

 
Inbox
$15
/agent/month
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Support Desk
$50
/ agent / month billed annually
 
Growth
$30
/agent/month
Professional Edition
$ 75 USD
Per user/month (billed annually)
Enterprise
$65
/ agent / month billed annually
 
Scale
$60
/agent/month
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Private Cloud
Custom
Contact Us for Pricing
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial
Free Trial
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
8.6
Ease of Use
Ease of Use
8.4
8.0
8.6
Ease of Setup
Ease of Setup
8.0
7.5
8.3
Ease of Admin
Ease of Admin
8.1
8.0
8.7
Quality of Support
Quality of Support
8.2
8.1
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
7.0
7.8
9.0
Meets Requirements
Kayako
8.1
Salesforce Service Cloud
8.5
TeamSupport
8.6
Ease of Use
Kayako
8.4
Salesforce Service Cloud
8.0
TeamSupport
8.6
Ease of Setup
Kayako
8.0
Salesforce Service Cloud
7.5
TeamSupport
8.3
Ease of Admin
Kayako
8.1
Salesforce Service Cloud
8.0
TeamSupport
8.7
Quality of Support
Kayako
8.2
Salesforce Service Cloud
8.1
TeamSupport
8.8
Ease of Doing Business With
Kayako
8.4
Salesforce Service Cloud
8.4
TeamSupport
9.2
Product Direction (% positive)
Kayako
7.0
Salesforce Service Cloud
7.8
TeamSupport
9.0

Features

Ticket and Case Management
Workflow
Kayako
8.1
Salesforce Service Cloud
8.1
TeamSupport
8.4
Response Automation
Kayako
8.3
Salesforce Service Cloud
8.1
TeamSupport
8.5
SLA Management
Kayako
7.9
Salesforce Service Cloud
8.0
TeamSupport
8.4
Attachments/Screencasts
Kayako
7.5
Salesforce Service Cloud
7.7
TeamSupport
8.6
Ticket Collaboration
Kayako
8.5
Salesforce Service Cloud
8.1
TeamSupport
8.8
Ticket creation user experience
Kayako
8.7
Salesforce Service Cloud
8.3
TeamSupport
8.9
Ticket response user experience
Kayako
8.4
Salesforce Service Cloud
8.2
TeamSupport
8.8
Knowledge Share
Knowledge Base
Kayako
8.9
Salesforce Service Cloud
8.5
TeamSupport
8.3
Searchable Articles
Kayako
9.2
Salesforce Service Cloud
8.2
TeamSupport
8.3
Community Forums
Kayako
8.6
Salesforce Service Cloud
8.3
TeamSupport
8.0
Interactive FAQs & Forums
Kayako
8.5
Salesforce Service Cloud
8.0
TeamSupport
8.3
Interaction
Web Portals
Kayako
9.0
Salesforce Service Cloud
8.4
TeamSupport
8.7
Forum to Reponse
Kayako
8.0
Salesforce Service Cloud
8.4
TeamSupport
8.4
Tickets and Tagging
Kayako
9.3
Salesforce Service Cloud
8.5
TeamSupport
8.8
Live Chat
Kayako
8.9
Salesforce Service Cloud
8.3
TeamSupport
8.4
Communication Channels
Customer Portal
Kayako
8.3
Salesforce Service Cloud
8.2
TeamSupport
8.4
Email to Case
Kayako
8.7
Salesforce Service Cloud
8.5
TeamSupport
8.9
Chat/Live Support
Kayako
8.2
Salesforce Service Cloud
7.9
TeamSupport
8.4
Social Integration
Kayako
6.9
Salesforce Service Cloud
8.0
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Salesforce Service Cloud
8.0
TeamSupport
8.0
Customer and Contacts Database
Kayako
7.6
Salesforce Service Cloud
8.3
TeamSupport
8.6
Products and Version Tracking
Kayako
6.9
Salesforce Service Cloud
8.0
TeamSupport
8.6
Call Scripting
Kayako
6.7
Salesforce Service Cloud
7.9
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
Salesforce Service Cloud
7.9
TeamSupport
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Salesforce Service Cloud
8.0
TeamSupport
8.2
Knowledge Base
Kayako
7.9
Salesforce Service Cloud
8.2
TeamSupport
8.4
Ideas/Feedback
Kayako
7.2
Salesforce Service Cloud
8.0
TeamSupport
8.4
Q&A
Kayako
7.8
Salesforce Service Cloud
8.1
TeamSupport
8.5
Reporting & Analytics
Social Monitoring
Kayako
6.6
Salesforce Service Cloud
8.1
TeamSupport
Not enough data available
Reporting
Kayako
7.2
Salesforce Service Cloud
8.0
TeamSupport
8.3
Dashboards
Kayako
7.6
Salesforce Service Cloud
8.0
TeamSupport
8.6
Platform
ITIL Compliance
Kayako
7.7
Salesforce Service Cloud
8.2
TeamSupport
Not enough data available
Mobile User Support
Kayako
7.7
Salesforce Service Cloud
7.7
TeamSupport
7.4
Customization
Kayako
7.8
Salesforce Service Cloud
8.2
TeamSupport
8.5
User, Role, and Access Management
Kayako
8.2
Salesforce Service Cloud
8.4
TeamSupport
8.7
Internationalization
Kayako
8.0
Salesforce Service Cloud
8.0
TeamSupport
7.9
Performance & Reliability
Kayako
8.6
Salesforce Service Cloud
8.2
TeamSupport
8.7
Integration APIs
Kayako
8.0
Salesforce Service Cloud
8.0
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.5%
24.8%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
41.0%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.7%
34.3%
11.8%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%
Salesforce Service Cloud
Small-Business
24.8%
Mid-Market
41.0%
Enterprise
34.3%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
23.4%
Information Technology and Services
14.7%
Computer Software
26.7%
 
Computer Software
17.7%
Computer Software
14.2%
Information Technology and Services
21.0%
 
Telecommunications
7.2%
Internet
8.1%
Internet
5.7%
 
Internet
5.3%
Hospital & Health Care
3.6%
Financial Services
4.4%
 
Marketing and Advertising
3.8%
Financial Services
3.4%
Hospitality
3.7%
 
Other
42.6%
Other
55.9%
Other
38.5%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Happy customers. Let’s make them happier with Service Cloud.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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