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Compare Kayako and Oracle Service Cloud (formerly RightNow) 
Featured Products
At a Glance
Market Segments
Small-Business (55.9% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
$15/agent/month
No pricing available
Kayako
Star Rating
(222)4.0 out of 5
Market Segments
Small-Business (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansOracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Kayako vs Oracle Service Cloud (formerly RightNow)
When assessing the two solutions, reviewers found Kayako easier to use, set up, and administer. Reviewers also preferred doing business with Kayako overall.
- Reviewers felt that Oracle Service Cloud (formerly RightNow) meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that Kayako is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Kayako over Oracle Service Cloud (formerly RightNow).
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
Oracle Service Cloud (formerly RightNow)
No pricing availableFree Trial
Kayako
Free Trial is available
Oracle Service Cloud (formerly RightNow)
No trial information availableRatings
Meets Requirements
8.1
201
8.3
94
Ease of Use
8.4
199
7.9
93
Ease of Setup
8.0
132
6.8
66
Ease of Admin
8.0
131
7.3
67
Quality of Support
8.1
187
7.4
87
Has the product been a good partner in doing business?
8.3
130
7.5
65
Product Direction (% positive)
7.1
198
6.6
90
Features by Category
Ticket and Case Management
8.7
155
|
Verified
8.8
31
|
Verified
8.5
154
|
Verified
8.4
31
|
Verified
8.1
148
|
Verified
8.2
30
|
Verified
8.3
140
|
Verified
8.7
29
|
Verified
8.0
129
|
Verified
7.6
29
7.6
145
|
Verified
8.3
29
8.5
147
|
Verified
8.8
30
7.8
55
8.1
27
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
8.6
29
|
Verified
8.7
142
|
Verified
8.9
29
|
Verified
8.3
104
|
Verified
8.3
28
|
Verified
7.4
56
|
Verified
7.0
16
Feature Not Available
8.3
19
Platform
7.7
83
|
Verified
8.2
10
|
Verified
7.9
115
|
Verified
8.0
41
|
Verified
8.2
102
|
Verified
8.0
23
|
Verified
7.9
65
|
Verified
7.7
20
|
Verified
7.4
131
|
Verified
7.6
29
|
Verified
7.7
128
|
Verified
7.6
29
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
40
|
Verified
8.5
30
|
Verified
8.8
39
|
Verified
8.1
30
|
Verified
8.1
34
|
Verified
8.8
22
|
Verified
8.8
29
|
Verified
8.4
15
|
Verified
Not enough data
Not enough data
Internal Use
7.9
115
|
Verified
8.0
41
|
Verified
8.7
37
|
Verified
8.7
29
|
Verified
8.1
31
|
Verified
7.9
16
8.7
41
|
Verified
8.0
32
|
Verified
8.6
37
|
Verified
8.4
23
|
Verified
8.5
39
|
Verified
8.1
32
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
48
8.3
43
8.7
49
8.0
40
8.5
39
7.8
24
7.1
8
Not enough data
6.9
8
Not enough data
Self-Service Platform
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Channels
Not enough data
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Insight
Not enough data
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and Oracle Service Cloud (formerly RightNow) are categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Kayako is categorized as Shared Inbox
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.8%
Computer Software
14.7%
Telecommunications
6.0%
Internet
4.6%
Marketing and Advertising
4.1%
Other
44.7%
Retail
14.2%
Information Technology and Services
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Alternatives
Discussions
had any one used reporting with kayako
2 Comments
JE
Hi there! It sounds like you might be using our custom report builder, which is SQL-like. This is an advanced tools for programmers to mine out data from...Read more
What integrations does Kayako support?
2 Comments
EW
The only official integrations Kayako offer is Salesforce and Zapier integration. Kayakos API's, Endpoints and Webhooks are also great if you have the...Read more
Does Kayako offer an API?
2 Comments
EW
Yes. Kayako offers both API's, Webhooks and endpoints. Read more
Oracle Service Cloud (formerly RightNow) has no discussions with answers
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