# Kayako, Missive vs Hiver Comparison

| | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 225 | 823 | 1,283 | 
| **Largest Market Segment** | Small-Business (55.1% of reviews) | Small-Business (89.0% of reviews) | Small-Business (66.9% of reviews) | 
| **Entry Level Price** | $15/agent/month | Free | Free | 

---
## Top Pros & Cons

### Kayako

Pros:
- AI Assistance (1 reviews)
- AI Efficiency (1 reviews)

Cons:
- Not Intuitive (1 reviews)
- Quality Issues (1 reviews)

### Missive

Pros:
- Team Collaboration (356 reviews)
- Communication (319 reviews)

Cons:
- Missing Features (125 reviews)
- Learning Curve (100 reviews)

### Hiver

Pros:
- Ease of Use (182 reviews)
- Team Collaboration (150 reviews)

Cons:
- Email Issues (72 reviews)
- Missing Features (47 reviews)

---
## Ratings Comparison
| Rating | Kayako | Missive | Hiver | 
|---|---|---|---|
  | **Meets Requirements** | 8.1 (203 reviews) | 9.1 (792 reviews) | 9.0 (993 reviews) | 
  | **Ease of Use** | 8.4 (202 reviews) | 8.8 (807 reviews) | 9.1 (1017 reviews) | 
  | **Ease of Setup** | 8.0 (135 reviews) | 8.7 (711 reviews) | 9.0 (593 reviews) | 
  | **Ease of Admin** | 8.0 (132 reviews) | 9.0 (249 reviews) | 9.2 (454 reviews) | 
  | **Quality of Support** | 8.0 (189 reviews) | 9.3 (682 reviews) | 9.2 (921 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (131 reviews) | 9.6 (245 reviews) | 9.2 (445 reviews) | 
  | **Product Direction (% positive)** | 7.1 (200 reviews) | 9.4 (770 reviews) | 9.1 (986 reviews) | 

---
## Pricing

### Kayako

#### Entry-Level Pricing

Plan: Inbox

Price: $15 /agent/month

Description: A shared email, chat, and social inbox for small teams

Key Features:
- Email, chat and social
- Assignment rules
- Insights

[Browse all 3 editions](https://www.g2.com/products/kayako/pricing)

#### Free Trial

Yes

### Missive

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- 15 days history limit
- Up to 3 users per organization
- Limited to 2 personal accounts per user

[Browse all 4 editions](https://www.g2.com/products/missive/pricing)

#### Free Trial

Yes

### Hiver

#### Entry-Level Pricing

Plan: Free

Price: Free

Key Features:
- Multi-channel shared inboxes
- Email management
- Live chat support

[Browse all 4 editions](https://www.g2.com/products/hiver/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 8.1/10 | 170 |
| **Missive** | N/A | N/A |
| **Hiver** | 8.0/10 | 352 |

#### Ticket and Case Management

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Ticket creation user experience** | 8.7 (155 reviews) ✓ Verified | Not enough data | 8.8 (212 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (156 reviews) ✓ Verified | Not enough data | 8.8 (216 reviews) ✓ Verified | 
| **Workflow** | 8.1 (148 reviews) ✓ Verified | Not enough data | 8.6 (223 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (143 reviews) ✓ Verified | Not enough data | 8.5 (205 reviews) ✓ Verified | 
| **SLA Management** | 8.0 (129 reviews) ✓ Verified | Not enough data | 8.2 (177 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 7.6 (146 reviews) ✓ Verified | Not enough data | 8.3 (189 reviews) | 
| **Ticket Collaboration** | 8.5 (147 reviews) ✓ Verified | Not enough data | 8.6 (209 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 7.8 (56 reviews) | Not enough data | 8.1 (112 reviews) | 

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (74 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (73 reviews) | 

#### Agentic AI - Help Desk

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.3 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.2 (29 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 6.8 (28 reviews) | 

#### Communication Channels

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Customer Portal** | 8.4 (131 reviews) ✓ Verified | Not enough data | 8.2 (160 reviews) | 
| **Email to Case** | 8.7 (143 reviews) ✓ Verified | Not enough data | 8.9 (217 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (105 reviews) ✓ Verified | Not enough data | 8.5 (190 reviews) | 
| **Social Integration** | 7.3 (57 reviews) ✓ Verified | Not enough data | 7.5 (109 reviews) | 
| **Voice** | Feature Not Available | Not enough data | 7.5 (104 reviews) | 

#### Platform

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Mobile User Support** | 7.7 (83 reviews) ✓ Verified | Not enough data | 7.5 (175 reviews) ✓ Verified | 
| **Customization ** | 7.9 (115 reviews) ✓ Verified | Feature Not Available | 7.8 (160 reviews) | 
| **User, Role, and Access Management** | 8.2 (102 reviews) ✓ Verified | Not enough data | 8.8 (214 reviews) ✓ Verified | 
| **Integration** | 7.9 (65 reviews) ✓ Verified | Not enough data | 8.2 (175 reviews) ✓ Verified | 
| **Reporting** | 7.4 (132 reviews) ✓ Verified | Not enough data | 8.2 (193 reviews) ✓ Verified | 
| **Dashboards** | 7.7 (128 reviews) ✓ Verified | Not enough data | 8.4 (207 reviews) ✓ Verified | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | 7.8/10 | 243 |
| **Hiver** | N/A | N/A |

#### Business Instant Messaging

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **File Sharing** | Not enough data | 8.7 (226 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (235 reviews) | Not enough data | 
| **Search** | Not enough data | 7.8 (235 reviews) | Not enough data | 

#### Business Instant Messaging 

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Audio Conferencing** | Not enough data | Feature Not Available | Not enough data | 
| **Video Conferencing** | Not enough data | Feature Not Available | Not enough data | 

#### Business Instant Messaging

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Mobile Application** | Not enough data | 8.7 (224 reviews) | Not enough data | 
| **Web Application** | Not enough data | 9.1 (225 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.3 (221 reviews) | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Text Summarization** | Not enough data | 7.1 (97 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Powered Search** | Not enough data | 6.9 (96 reviews) | Not enough data | 
| **Smart Notifications** | Not enough data | 7.0 (95 reviews) | Not enough data | 
| **AI Powered Language Translation** | Not enough data | 6.9 (93 reviews) | Not enough data | 
| **Content Generation** | Not enough data | 7.0 (94 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 7.3 (40 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.4 (41 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | 8.1/10 | 293 |
| **Hiver** | 7.6/10 | 152 |

#### Channels

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.7 (288 reviews) | 7.9 (149 reviews) | 
| **Open Listening** | Not enough data | 8.2 (270 reviews) | 7.6 (143 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 6.7 (141 reviews) | 

#### Design

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.4 (266 reviews) | 7.9 (142 reviews) | 
| **Create Content** | Not enough data | 7.2 (255 reviews) | 7.3 (142 reviews) | 
| **Personalization** | Not enough data | 8.5 (269 reviews) | 8.0 (144 reviews) | 
| **Inbound Identification** | Not enough data | 8.7 (269 reviews) | 8.2 (144 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (255 reviews) | 7.8 (141 reviews) | 

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (241 reviews) | 7.1 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (238 reviews) | 7.1 (105 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Usability

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | Not enough data | 

#### Reporting

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 8.2/10 | 14 |
| **Missive** | 8.1/10 | 569 |
| **Hiver** | 8.4/10 | 621 |

#### Productivity Tools

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Notes** | 8.2 (13 reviews) | 9.2 (500 reviews) | 8.9 (571 reviews) | 
| **Internal Discussion** | 8.7 (13 reviews) | 9.3 (508 reviews) | 8.7 (544 reviews) | 
| **Assignments and Tasks** | 8.3 (13 reviews) | 8.6 (496 reviews) | 9.2 (574 reviews) | 
| **Workflows** | 7.6 (13 reviews) | 8.3 (473 reviews) | 8.7 (502 reviews) | 
| **Templates** | 8.3 (13 reviews) | 8.8 (474 reviews) | 8.7 (529 reviews) | 
| **Integrations** | 8.5 (13 reviews) | 8.2 (472 reviews) | 8.2 (445 reviews) | 
| **Tagging System** | 8.5 (13 reviews) | 9.0 (488 reviews) | 9.1 (557 reviews) | 

#### Analytics

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Trends** | 8.2 (13 reviews) | 7.4 (417 reviews) | 8.0 (432 reviews) | 
| **Performance Tracking** | 7.9 (13 reviews) | 7.5 (419 reviews) | 8.3 (463 reviews) | 
| **Email Tracking** | Feature Not Available | 7.5 (424 reviews) | 8.8 (499 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (144 reviews) | 7.2 (24 reviews) | 
| **Decision Making** | Not enough data | 6.8 (142 reviews) | 7.2 (24 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | 8.4/10 | 461 |
| **Hiver** | N/A | N/A |

#### Inbox Tools

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | 9.3 (448 reviews) | Not enough data | 
| **Filters** | Not enough data | 8.8 (438 reviews) | Not enough data | 
| **Reminders** | Not enough data | 8.7 (435 reviews) | Not enough data | 
| **Notifications** | Not enough data | 9.0 (435 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Calendar** | Not enough data | 8.2 (420 reviews) | Not enough data | 
| **Contacts** | Not enough data | 8.5 (420 reviews) | Not enough data | 
| **Task Management** | Not enough data | 8.0 (425 reviews) | Not enough data | 

#### Software Options

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Desktop Application** | Not enough data | 9.1 (425 reviews) | Not enough data | 
| **Mobile Application** | Not enough data | 8.8 (427 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (87 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.1 (95 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Responses

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | N/A | N/A |
| **Hiver** | 7.3/10 | 5 |

#### Conversational Platform

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 7.3 (5 reviews) | 

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | 7.7/10 | 222 |
| **Hiver** | 7.8/10 | 411 |

#### Sorting & Filtering

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Attachment Search** | Not enough data | 7.7 (202 reviews) | 8.1 (350 reviews) | 
| **Tags** | Not enough data | 8.8 (205 reviews) | 8.8 (385 reviews) | 
| **AI Sorting** | Not enough data | 6.9 (179 reviews) | 7.5 (330 reviews) | 
| **Predefined Rules** | Not enough data | 8.2 (192 reviews) | 8.0 (347 reviews) | 

#### Integrations

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | 7.4 (161 reviews) | 6.8 (286 reviews) | 
| **Gmail Integration** | Not enough data | 8.9 (189 reviews) | 9.3 (396 reviews) | 
| **Apple Calendar Integration** | Not enough data | 7.3 (154 reviews) | 7.1 (281 reviews) | 

#### Time Management

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | 9.1 (192 reviews) | 8.7 (351 reviews) | 
| **Email Automation** | Not enough data | 8.7 (173 reviews) | 8.5 (344 reviews) | 
| **Snooze** | Not enough data | 9.0 (189 reviews) | 8.0 (313 reviews) | 

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (170 reviews) | 7.5 (204 reviews) | 
| **AI Text-to-Speech** | Not enough data | 6.3 (157 reviews) | 7.2 (199 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (164 reviews) | 7.4 (202 reviews) | 

#### Agentic AI - Email Management

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.6 (77 reviews) | 7.2 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (77 reviews) | 7.2 (32 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Customer Support

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 8.5/10 | 139 |
| **Missive** | 8.3/10 | 162 |
| **Hiver** | 6.5/10 | 213 |

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (121 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.9 (120 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | Not enough data | 

#### Communication

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Pop-up Chat** | 8.5 (40 reviews) ✓ Verified | 7.7 (154 reviews) | Not enough data | 
| **Notifications** | 8.8 (39 reviews) ✓ Verified | 8.6 (157 reviews) | Not enough data | 
| **Targeted Emails** | 8.1 (34 reviews) ✓ Verified | Feature Not Available | Not enough data | 
| **In-App Messaging** | 8.8 (29 reviews) ✓ Verified | Feature Not Available | Not enough data | 
| **Co-Browsing** | Not enough data | Feature Not Available | Not enough data | 

####  Internal Use

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Customization ** | 7.9 (115 reviews) ✓ Verified | Feature Not Available | 7.8 (160 reviews) | 
| **Conversation Archiving** | 8.7 (37 reviews) ✓ Verified | 8.7 (160 reviews) | Not enough data | 
| **Lead Development** | 8.1 (31 reviews) ✓ Verified | 8.0 (144 reviews) | Not enough data | 
| **Knowledge Base** | 8.7 (41 reviews) ✓ Verified | Feature Not Available | Not enough data | 
| **Team Inbox ** | 8.6 (37 reviews) ✓ Verified | 9.2 (159 reviews) | Not enough data | 
| **Customer Profiles** | 8.5 (39 reviews) ✓ Verified | 8.1 (142 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 7.8/10 | 58 |
| **Missive** | N/A | N/A |
| **Hiver** | 8.4/10 | 8 |

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Self-Service Experience

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (48 reviews) | Not enough data | 8.6 (7 reviews) | 
| **Searchable Articles** | 8.7 (49 reviews) | Not enough data | 8.3 (7 reviews) | 
| **Community Forums** | 8.5 (39 reviews) | Not enough data | 8.6 (7 reviews) | 
| **Mobile Optimization** | 7.1 (8 reviews) | Not enough data | 8.3 (7 reviews) | 
| **Personalization** | 6.9 (8 reviews) | Not enough data | 8.3 (7 reviews) | 

#### Self-Service Platform

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Branding** | 6.9 (8 reviews) | Not enough data | 8.6 (7 reviews) | 
| **Automation** | 7.5 (8 reviews) | Not enough data | 8.6 (7 reviews) | 
| **Artificial Intelligence** | 8.5 (8 reviews) | Not enough data | 8.8 (7 reviews) | 
| **Integrations** | 7.3 (8 reviews) | Not enough data | 8.8 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.3 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.3 (6 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | 8.3/10 | 112 |
| **Hiver** | N/A | N/A |

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (93 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.8 (90 reviews) | Not enough data | 

#### Process

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Mentions** | Not enough data | Feature Not Available | Not enough data | 
| **Tickets** | Not enough data | Feature Not Available | Not enough data | 
| **Macros** | Not enough data | 8.6 (111 reviews) | Not enough data | 

#### Channels

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Email** | Not enough data | 8.8 (109 reviews) | Not enough data | 
| **Social** | Not enough data | 8.7 (110 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.6 (105 reviews) | Not enough data | 
| **Phone** | Not enough data | 7.3 (103 reviews) | Not enough data | 
| **Text** | Not enough data | 8.5 (105 reviews) | Not enough data | 

#### Insight

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Surveys** | Not enough data | Feature Not Available | Not enough data | 
| **Reporting** | Not enough data | Feature Not Available | Not enough data | 
| **Visitor Activity** | Not enough data | Feature Not Available | Not enough data | 
| **Help Desk** | Not enough data | Feature Not Available | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | N/A | N/A |
| **Hiver** | 9.0/10 | 5 |

#### Generative AI

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.0 (5 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | N/A | N/A |
| **Hiver** | 7.2/10 | 6 |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.2 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **Missive** | N/A | N/A |
| **Hiver** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to Kayako (3):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Missive (5):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Hiver (12):** [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [Chatbots Software](https://www.g2.com/categories/chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | Kayako | Missive | Hiver | 
|---|---|---|---|
| **Small-Business** | 55.1% | 89.0% | 66.9% | 
| **Mid-Market** | 35.2% | 10.8% | 27.2% | 
| **Enterprise** | 9.7% | 0.2% | 5.9% | 

### By Industry

#### Kayako

- **Information Technology and Services:** 26.4%
- **Computer Software:** 15.0%
- **Telecommunications:** 5.9%
- **Internet:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Computer Networking:** 3.6%
- **Education Management:** 3.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 2.7%
- **Higher Education:** 2.7%
- **Other:** 28.6%

#### Missive

- **Accounting:** 10.8%
- **Marketing and Advertising:** 6.6%
- **Construction:** 6.0%
- **Leisure, Travel & Tourism:** 5.4%
- **Real Estate:** 5.1%
- **Computer Software:** 4.8%
- **Information Technology and Services:** 4.3%
- **Consulting:** 3.4%
- **Law Practice:** 2.3%
- **Hospitality:** 2.3%
- **Other:** 48.9%

#### Hiver

- **Computer Software:** 6.9%
- **Information Technology and Services:** 5.6%
- **Marketing and Advertising:** 5.5%
- **Accounting:** 4.8%
- **Financial Services:** 4.1%
- **Retail:** 3.8%
- **Leisure, Travel & Tourism:** 3.6%
- **Logistics and Supply Chain:** 3.5%
- **Real Estate:** 3.1%
- **Consumer Services:** 2.6%
- **Other:** 56.6%

---
## Alternatives

### Alternatives to Kayako

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7590 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)

### Alternatives to Missive

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Superhuman Mail](https://www.g2.com/products/superhuman-mail/reviews) — 4.7/5 stars (1242 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) — 4.5/5 stars (3469 reviews)

### Alternatives to Hiver

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2463 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (427 reviews)
- [Gmelius](https://www.g2.com/products/gmelius/reviews) — 4.4/5 stars (776 reviews)
- [Drag](https://www.g2.com/products/drag/reviews) — 4.5/5 stars (261 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7590 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)

---
## Top Discussions

### Kayako

- Title: [Does Kayako offer an API?](https://www.g2.com/discussions/api-4f1ac902-927c-441b-92b7-02522a208f31) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Visit us at https://developer.kayako.com/ for more information."
- Title: [What integrations does Kayako support?](https://www.g2.com/discussions/integrations-274e8967-7d4f-4b09-9ee5-3805488ac273) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+..."
- Title: [had any one used reporting with kayako](https://www.g2.com/discussions/had-any-one-used-reporting-with-kayako) — 2 comments, 1 upvote
  > **Top comment:** "We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages..."
- Title: [What features does Kayako offer?](https://www.g2.com/discussions/features-functionality) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako's inbox plan that starts at $15/agent gives you a help desk with email ticketing, a knowledge base, live chat for your website, help center and mobile..."
- Title: [Can I use Messenger in multiple languages?](https://www.g2.com/discussions/language-support-1cf604fd-3ad7-4e3a-bc54-e2251822fc4e) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can use Messenger to offer support in multiple languages. Kayako's localization features let you choose which language your team and your customers..."

### Missive

- Title: [What does Missive do?](https://www.g2.com/discussions/what-does-missive-do) — 1 comment *(includes official response)*
  > **Top comment:** "Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and..."
- Title: [Is Front app good?](https://www.g2.com/discussions/is-front-app-good) — 1 comment *(includes official response)*
  > **Top comment:** "Yes, Front is a good and solid software. One of the main differences is that Missive does not offer a feature where you forward emails to a Front address and..."
- Title: [What is Missive app?](https://www.g2.com/discussions/what-is-missive-app) — 1 comment *(includes official response)*
  > **Top comment:** "Missive is a team collaboration and productivity tool built around your communication. Its main objective is to break silos between your internal and..."
- Title: [How do you use missive?](https://www.g2.com/discussions/how-do-you-use-missive) — 1 comment *(includes official response)*
  > **Top comment:** "Comment deleted by user."

### Hiver

- Title: [How can i separate Hiver tickets from my own emails in Gmail?](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) — 1 comment, 1 upvote
  > **Top comment:** "We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. "
- Title: [Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) — 1 comment, 1 upvote
  > **Top comment:** "Hi Makisha, 
I am Pratibha from the Product team at Hiver. 

As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I..."
- Title: [What is the future development direction for Hiver?](https://www.g2.com/discussions/27934-what-is-the-future-development-direction-for-hiver) — 1 comment
  > **Top comment:** "Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kayako-vs-missive-vs-hiver)