Compare Kayako, MindTouch, and Zendesk Support

Pricing

 
Inbox
$15
/agent/month
Essential
$5
/month
 
Growth
$30
/agent/month
Team
$19
/month
 
Scale
$60
/agent/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
MindTouch
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.1
8.7
Ease of Use
Ease of Use
8.4
8.1
8.6
Ease of Setup
Ease of Setup
8.0
7.7
8.2
Ease of Admin
Ease of Admin
8.1
8.2
8.3
Quality of Support
Quality of Support
8.2
8.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
7.2
7.9
7.6
Meets Requirements
Kayako
8.1
MindTouch
8.1
Zendesk Support
8.7
Ease of Use
Kayako
8.4
MindTouch
8.1
Zendesk Support
8.6
Ease of Setup
Kayako
8.0
MindTouch
7.7
Zendesk Support
8.2
Ease of Admin
Kayako
8.1
MindTouch
8.2
Zendesk Support
8.3
Quality of Support
Kayako
8.2
MindTouch
8.7
Zendesk Support
8.3
Ease of Doing Business With
Kayako
8.4
MindTouch
8.8
Zendesk Support
8.4
Product Direction (% positive)
Kayako
7.2
MindTouch
7.9
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Kayako
8.7
MindTouch
9.2
Zendesk Support
8.6
Searchable Articles
Kayako
9.1
MindTouch
8.2
Zendesk Support
8.6
Community Forums
Kayako
8.5
MindTouch
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
Kayako
8.8
MindTouch
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
Kayako
8.9
MindTouch
8.8
Zendesk Support
8.6
Forum to Reponse
Kayako
8.3
MindTouch
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Kayako
9.1
MindTouch
8.0
Zendesk Support
8.9
Live Chat
Kayako
8.9
MindTouch
8.1
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.8%
18.4%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
59.2%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.4%
22.4%
16.8%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Zendesk Support
Small-Business
38.2%
Mid-Market
45.0%
Enterprise
16.8%

Reviewers' Industry

 
Information Technology and Services
24.7%
Computer Software
36.4%
Computer Software
17.5%
 
Computer Software
17.5%
Information Technology and Services
16.7%
Information Technology and Services
15.2%
 
Telecommunications
6.7%
Financial Services
7.6%
Internet
9.9%
 
Internet
5.4%
Telecommunications
6.1%
Marketing and Advertising
4.7%
 
Marketing and Advertising
3.6%
Internet
4.5%
Retail
3.5%
 
Other
42.2%
Other
28.8%
Other
49.2%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos providedNo videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

MindTouch
No videos provided
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
MindTouch
No downloads provided
Zendesk Support
No downloads provided
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