Compare Kayako, MindTouch, and TeamSupport

Pricing

 
Inbox
$15
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Growth
$30
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Scale
$60
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial Unavailable
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
MindTouch
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.1
8.6
Ease of Use
Ease of Use
8.4
8.1
8.7
Ease of Setup
Ease of Setup
8.0
7.7
8.3
Ease of Admin
Ease of Admin
8.1
8.2
8.7
Quality of Support
Quality of Support
8.2
8.7
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
7.2
7.9
9.0
Meets Requirements
Kayako
8.1
MindTouch
8.1
TeamSupport
8.6
Ease of Use
Kayako
8.4
MindTouch
8.1
TeamSupport
8.7
Ease of Setup
Kayako
8.0
MindTouch
7.7
TeamSupport
8.3
Ease of Admin
Kayako
8.1
MindTouch
8.2
TeamSupport
8.7
Quality of Support
Kayako
8.2
MindTouch
8.7
TeamSupport
8.8
Ease of Doing Business With
Kayako
8.4
MindTouch
8.8
TeamSupport
9.2
Product Direction (% positive)
Kayako
7.2
MindTouch
7.9
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Kayako
8.7
MindTouch
9.2
TeamSupport
8.3
Searchable Articles
Kayako
9.1
MindTouch
8.2
TeamSupport
8.3
Community Forums
Kayako
8.5
MindTouch
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Kayako
8.8
MindTouch
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Kayako
8.9
MindTouch
8.8
TeamSupport
8.7
Forum to Reponse
Kayako
8.3
MindTouch
Not enough data available
TeamSupport
8.4
Tickets and Tagging
Kayako
9.1
MindTouch
8.0
TeamSupport
8.9
Live Chat
Kayako
8.9
MindTouch
8.1
TeamSupport
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.8%
18.4%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
59.2%
46.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.4%
22.4%
12.4%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
TeamSupport
Small-Business
40.7%
Mid-Market
46.9%
Enterprise
12.4%

Reviewers' Industry

 
Information Technology and Services
24.7%
Computer Software
36.4%
Computer Software
26.7%
 
Computer Software
17.5%
Information Technology and Services
16.7%
Information Technology and Services
21.1%
 
Telecommunications
6.7%
Financial Services
7.6%
Internet
5.4%
 
Internet
5.4%
Telecommunications
6.1%
Financial Services
4.2%
 
Marketing and Advertising
3.6%
Internet
4.5%
Hospitality
3.7%
 
Other
42.2%
Other
28.8%
Other
38.9%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

MindTouch
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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