Compare Kayako vs MindTouch

See this
comparison of Kayako vs. MindTouch
based on data from user reviews. Kayako rates 4.1/5 stars with 186 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
 
Growth
$30
/agent/month
 
Scale
$60
/agent/month
 
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.1
Ease of Use
Ease of Use
8.4
8.1
Ease of Setup
Ease of Setup
8.0
7.7
Ease of Admin
Ease of Admin
8.1
8.2
Quality of Support
Quality of Support
8.2
8.7
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
7.2
7.9
Meets Requirements
Kayako
8.1
MindTouch
8.1
Ease of Use
Kayako
8.4
MindTouch
8.1
Ease of Setup
Kayako
8.0
MindTouch
7.7
Ease of Admin
Kayako
8.1
MindTouch
8.2
Quality of Support
Kayako
8.2
MindTouch
8.7
Ease of Doing Business With
Kayako
8.4
MindTouch
8.8
Product Direction (% positive)
Kayako
7.2
MindTouch
7.9

Features

Knowledge Share
Knowledge Base
Kayako
8.7
MindTouch
9.2
Searchable Articles
Kayako
9.1
MindTouch
8.2
Community Forums
Kayako
8.5
MindTouch
Not enough data available
Interactive FAQs & Forums
Kayako
8.8
MindTouch
Not enough data available
Interaction
Web Portals
Kayako
8.9
MindTouch
8.8
Forum to Reponse
Kayako
8.3
MindTouch
Not enough data available
Tickets and Tagging
Kayako
9.1
MindTouch
8.0
Live Chat
Kayako
8.9
MindTouch
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
53.8%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.4%
22.4%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%

Reviewers' Industry

 
Information Technology and Services
24.7%
Computer Software
36.4%
 
Computer Software
17.5%
Information Technology and Services
16.7%
 
Telecommunications
6.7%
Financial Services
7.6%
 
Internet
5.4%
Telecommunications
6.1%
 
Marketing and Advertising
3.6%
Internet
4.5%
 
Other
42.2%
Other
28.8%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

MindTouch
No videos provided
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