# Kayako, LivePerson vs Help Scout Comparison

| | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 225 | 207 | 428 | 
| **Largest Market Segment** | Small-Business (55.1% of reviews) | Mid-Market (43.3% of reviews) | Small-Business (62.1% of reviews) | 
| **Entry Level Price** | $15/agent/month | Contact Us | $0.00 5 Users Per Month | 

---
## Top Pros & Cons

### Kayako

Pros:
- AI Assistance (1 reviews)
- AI Efficiency (1 reviews)

Cons:
- Not Intuitive (1 reviews)
- Quality Issues (1 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
  | **Meets Requirements** | 8.1 (203 reviews) | 8.5 (167 reviews) | 8.7 (324 reviews) | 
  | **Ease of Use** | 8.4 (202 reviews) | 8.4 (169 reviews) | 9.2 (328 reviews) | 
  | **Ease of Setup** | 8.0 (135 reviews) | 8.0 (95 reviews) | 9.2 (170 reviews) | 
  | **Ease of Admin** | 8.0 (132 reviews) | 8.1 (79 reviews) | 9.1 (166 reviews) | 
  | **Quality of Support** | 8.0 (189 reviews) | 8.3 (165 reviews) | 9.0 (298 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (131 reviews) | 8.0 (81 reviews) | 9.1 (160 reviews) | 
  | **Product Direction (% positive)** | 7.1 (200 reviews) | 5.6 (163 reviews) | 8.1 (312 reviews) | 

---
## Pricing

### Kayako

#### Entry-Level Pricing

Plan: Inbox

Price: $15 /agent/month

Description: A shared email, chat, and social inbox for small teams

Key Features:
- Email, chat and social
- Assignment rules
- Insights

[Browse all 3 editions](https://www.g2.com/products/kayako/pricing)

#### Free Trial

Yes

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 8.1/10 | 170 |
| **LivePerson** | N/A | N/A |
| **Help Scout** | 8.1/10 | 221 |

#### Ticket and Case Management

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Ticket creation user experience** | 8.7 (155 reviews) ✓ Verified | Not enough data | 9.2 (177 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.5 (156 reviews) ✓ Verified | Not enough data | 9.2 (178 reviews) ✓ Verified | 
| **Workflow** | 8.1 (148 reviews) ✓ Verified | Not enough data | 8.6 (194 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (143 reviews) ✓ Verified | Not enough data | 8.6 (166 reviews) | 
| **SLA Management** | 8.0 (129 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Attachments/Screencasts** | 7.6 (146 reviews) ✓ Verified | Not enough data | 8.6 (178 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.5 (147 reviews) ✓ Verified | Not enough data | 8.9 (181 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 7.8 (56 reviews) | Not enough data | 8.2 (99 reviews) | 

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 5.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 6.1 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Customer Portal** | 8.4 (131 reviews) ✓ Verified | Not enough data | Feature Not Available | 
| **Email to Case** | 8.7 (143 reviews) ✓ Verified | Not enough data | 9.2 (171 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (105 reviews) ✓ Verified | Not enough data | 7.7 (105 reviews) ✓ Verified | 
| **Social Integration** | 7.3 (57 reviews) ✓ Verified | Not enough data | 7.7 (61 reviews) | 
| **Voice** | Feature Not Available | Not enough data | 6.8 (28 reviews) ✓ Verified | 

#### Platform

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Mobile User Support** | 7.7 (83 reviews) ✓ Verified | Not enough data | 7.5 (39 reviews) | 
| **Customization ** | 7.9 (115 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 7.7 (92 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (102 reviews) ✓ Verified | Not enough data | 8.6 (104 reviews) ✓ Verified | 
| **Integration** | 7.9 (65 reviews) ✓ Verified | Not enough data | 8.5 (81 reviews) ✓ Verified | 
| **Reporting** | 7.4 (132 reviews) ✓ Verified | Not enough data | 8.1 (148 reviews) ✓ Verified | 
| **Dashboards** | 7.7 (128 reviews) ✓ Verified | Not enough data | 8.2 (152 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Messenger

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Call Analytics

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | 8.7/10 | 15 |

#### Channels

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 9.7 (10 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 8.1 (6 reviews) | 

#### Design

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Create Content** | Not enough data | Not enough data | 8.8 (7 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.5 (11 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 9.1 (11 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 9.3 (10 reviews) | 

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 8.2/10 | 14 |
| **LivePerson** | N/A | N/A |
| **Help Scout** | 8.9/10 | 65 |

#### Productivity Tools

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Notes** | 8.2 (13 reviews) | Not enough data | 9.3 (58 reviews) | 
| **Internal Discussion** | 8.7 (13 reviews) | Not enough data | 9.0 (56 reviews) | 
| **Assignments and Tasks** | 8.3 (13 reviews) | Not enough data | 8.9 (52 reviews) | 
| **Workflows** | 7.6 (13 reviews) | Not enough data | 9.0 (52 reviews) | 
| **Templates** | 8.3 (13 reviews) | Not enough data | 9.1 (53 reviews) | 
| **Integrations** | 8.5 (13 reviews) | Not enough data | 8.5 (46 reviews) | 
| **Tagging System** | 8.5 (13 reviews) | Not enough data | 9.2 (59 reviews) | 

#### Analytics

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Trends** | 8.2 (13 reviews) | Not enough data | 8.3 (39 reviews) | 
| **Performance Tracking** | 7.9 (13 reviews) | Not enough data | 8.5 (49 reviews) | 
| **Email Tracking** | Feature Not Available | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |
| **Help Scout** | N/A | N/A |

#### Responses

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.1 (55 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.1 (58 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.3 (59 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 8.6 (55 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.7 (23 reviews) | Not enough data | 
| **Human-In-The-Loop** | Not enough data | 8.1 (56 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (5 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |
| **Help Scout** | N/A | N/A |

#### Responses

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Customization** | Not enough data | 8.6 (14 reviews) | Not enough data | 
| **Control** | Not enough data | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | Not enough data | 8.7 (17 reviews) | Not enough data | 
| **Menu bars** | Not enough data | 8.6 (13 reviews) | Not enough data | 
| **Drip sequences** | Not enough data | 8.7 (10 reviews) | Not enough data | 

#### Platform

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Live chat** | Not enough data | 9.2 (15 reviews) | Not enough data | 
| **Integrations** | Not enough data | 9.0 (13 reviews) | Not enough data | 
| **Branding** | Not enough data | 8.7 (15 reviews) | Not enough data | 
| **Analytics** | Not enough data | 8.0 (15 reviews) | Not enough data | 
| **A/B testing** | Not enough data | 8.6 (12 reviews) | Not enough data | 
| **Role-based access** | Not enough data | 9.0 (12 reviews) | Not enough data | 
| **Collection of information** | Not enough data | 8.6 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (9 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.9 (9 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | 8.2/10 | 26 |
| **Help Scout** | 8.6/10 | 70 |

#### Conversational Platform

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Personalization** | Not enough data | 6.9 (19 reviews) | 8.3 (57 reviews) | 
| **Omnichannel** | Not enough data | 8.2 (19 reviews) | 8.5 (31 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (16 reviews) | 8.7 (33 reviews) | 
| **Proactive Engagement** | Not enough data | 8.5 (19 reviews) | 8.4 (36 reviews) | 

#### Support Automation

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.0 (18 reviews) | 8.4 (36 reviews) | 
| **Seamless Escalation** | Not enough data | 8.1 (19 reviews) | 8.8 (42 reviews) | 
| **Transcripts** | Not enough data | 8.7 (20 reviews) | 8.4 (34 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (20 reviews) | 9.0 (36 reviews) | 

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (10 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (10 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Sorting & Filtering

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Attachment Search** | Not enough data | Not enough data | Not enough data | 
| **Tags** | Not enough data | Not enough data | Not enough data | 
| **AI Sorting** | Not enough data | Not enough data | Not enough data | 
| **Predefined Rules** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | Not enough data | Not enough data | 
| **Gmail Integration** | Not enough data | Not enough data | Not enough data | 
| **Apple Calendar Integration** | Not enough data | Not enough data | Not enough data | 

#### Time Management

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | Not enough data | 
| **Snooze** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |
| **Help Scout** | N/A | N/A |

#### Customer Support

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Text** | Not enough data | 8.6 (11 reviews) | Not enough data | 
| **Speech** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.6 (11 reviews) | Not enough data | 

#### Automation

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.6 (11 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.5 (11 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Learning** | Not enough data | 8.3 (12 reviews) | Not enough data | 
| **Language** | Not enough data | 8.8 (11 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 8.8 (12 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.2 (8 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 8.5/10 | 139 |
| **LivePerson** | 8.1/10 | 45 |
| **Help Scout** | 8.6/10 | 134 |

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (9 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.0 (9 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 7.8 (9 reviews) | Not enough data | 

#### Communication

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Pop-up Chat** | 8.5 (40 reviews) ✓ Verified | 9.0 (36 reviews) ✓ Verified | 8.9 (30 reviews) ✓ Verified | 
| **Notifications** | 8.8 (39 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 8.9 (32 reviews) ✓ Verified | 
| **Targeted Emails** | 8.1 (34 reviews) ✓ Verified | 7.2 (19 reviews) | Feature Not Available | 
| **In-App Messaging** | 8.8 (29 reviews) ✓ Verified | 8.6 (28 reviews) ✓ Verified | 8.2 (22 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.4 (15 reviews) ✓ Verified | Feature Not Available | 

####  Internal Use

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Customization ** | 7.9 (115 reviews) ✓ Verified | 7.6 (31 reviews) ✓ Verified | 7.7 (92 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (37 reviews) ✓ Verified | 7.9 (26 reviews) ✓ Verified | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.1 (31 reviews) ✓ Verified | 8.4 (22 reviews) ✓ Verified | 7.9 (18 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (41 reviews) ✓ Verified | 7.7 (27 reviews) ✓ Verified | 9.1 (35 reviews) ✓ Verified | 
| **Team Inbox ** | 8.6 (37 reviews) ✓ Verified | 8.8 (23 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (39 reviews) ✓ Verified | 7.5 (29 reviews) ✓ Verified | 8.4 (30 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | 7.8/10 | 58 |
| **LivePerson** | 8.1/10 | 21 |
| **Help Scout** | 8.6/10 | 127 |

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Knowledge Base** | 8.6 (48 reviews) | 8.3 (16 reviews) | 8.7 (108 reviews) | 
| **Searchable Articles** | 8.7 (49 reviews) | 8.0 (9 reviews) | 8.3 (103 reviews) | 
| **Community Forums** | 8.5 (39 reviews) | 7.5 (8 reviews) | Feature Not Available | 
| **Mobile Optimization** | 7.1 (8 reviews) | 8.2 (11 reviews) | 8.3 (26 reviews) | 
| **Personalization** | 6.9 (8 reviews) | 7.8 (12 reviews) | 8.5 (29 reviews) | 

#### Self-Service Platform

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Branding** | 6.9 (8 reviews) | 7.9 (12 reviews) | 8.8 (28 reviews) | 
| **Automation** | 7.5 (8 reviews) | 8.2 (12 reviews) | 8.7 (31 reviews) | 
| **Artificial Intelligence** | 8.5 (8 reviews) | 8.3 (12 reviews) | Feature Not Available | 
| **Integrations** | 7.3 (8 reviews) | 8.3 (9 reviews) | 8.7 (29 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (5 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | Not enough data | 

#### Process

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Mentions** | Not enough data | 7.7 (5 reviews) | Not enough data | 
| **Tickets** | Not enough data | 7.6 (7 reviews) | Not enough data | 
| **Macros** | Not enough data | 7.5 (6 reviews) | Not enough data | 

#### Channels

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Email** | Not enough data | 7.4 (7 reviews) | Not enough data | 
| **Social** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Phone** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Text** | Not enough data | 8.1 (6 reviews) | Not enough data | 

#### Insight

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Surveys** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Reporting** | Not enough data | 7.6 (7 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | 7.9 (7 reviews) | Not enough data | 
| **Help Desk** | Not enough data | 8.1 (7 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Automation

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | 9.2/10 | 23 |
| **Help Scout** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Contextual Response Generation** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Multilingual Support** | Not enough data | 9.2 (6 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Escalation Handling** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Workflow Optimization** | Not enough data | 8.8 (8 reviews) | Not enough data | 

#### Automation

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 9.2 (6 reviews) | Not enough data | 

#### Autonomy

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Problem Solving** | Not enough data | 9.4 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Kayako** | N/A | N/A |
| **LivePerson** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Kayako (2):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to LivePerson (14):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to Help Scout (5):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [Email Management Software](https://www.g2.com/categories/email-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Kayako | LivePerson | Help Scout | 
|---|---|---|---|
| **Small-Business** | 55.1% | 20.0% | 62.1% | 
| **Mid-Market** | 35.2% | 43.3% | 33.5% | 
| **Enterprise** | 9.7% | 36.7% | 4.4% | 

### By Industry

#### Kayako

- **Information Technology and Services:** 26.4%
- **Computer Software:** 15.0%
- **Telecommunications:** 5.9%
- **Internet:** 4.5%
- **Marketing and Advertising:** 4.1%
- **Computer Networking:** 3.6%
- **Education Management:** 3.2%
- **Financial Services:** 3.2%
- **Computer & Network Security:** 2.7%
- **Higher Education:** 2.7%
- **Other:** 28.6%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.9%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.7%

---
## Alternatives

### Alternatives to Kayako

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3745 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7599 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2465 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (807 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2913 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (807 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (736 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3745 reviews)

### Alternatives to Help Scout

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2465 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3745 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2913 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7599 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

---
## Top Discussions

### Kayako

- Title: [Does Kayako offer an API?](https://www.g2.com/discussions/api-4f1ac902-927c-441b-92b7-02522a208f31) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Visit us at https://developer.kayako.com/ for more information."
- Title: [What integrations does Kayako support?](https://www.g2.com/discussions/integrations-274e8967-7d4f-4b09-9ee5-3805488ac273) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+..."
- Title: [had any one used reporting with kayako](https://www.g2.com/discussions/had-any-one-used-reporting-with-kayako) — 2 comments, 1 upvote
  > **Top comment:** "We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages..."
- Title: [What features does Kayako offer?](https://www.g2.com/discussions/features-functionality) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kayako's inbox plan that starts at $15/agent gives you a help desk with email ticketing, a knowledge base, live chat for your website, help center and mobile..."
- Title: [Can I use Messenger in multiple languages?](https://www.g2.com/discussions/language-support-1cf604fd-3ad7-4e3a-bc54-e2251822fc4e) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can use Messenger to offer support in multiple languages. Kayako's localization features let you choose which language your team and your customers..."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kayako-vs-liveperson-vs-help-scout)