Compare Kayako and LiveHelpNow 
Featured Products
At a Glance
Market Segments
Small-Business (55.1% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$15/agent/month
Starting at $21.00 Per Month
Kayako
Star Rating
(225)4.0 out of 5
Market Segments
Small-Business (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15/agent/month
Browse all 3 pricing plansLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansKayako vs LiveHelpNow
When assessing the two solutions, reviewers found LiveHelpNow easier to use, set up, and administer. Reviewers also preferred doing business with LiveHelpNow overall.
- Reviewers felt that LiveHelpNow meets the needs of their business better than Kayako.
- When comparing quality of ongoing product support, reviewers felt that LiveHelpNow is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of LiveHelpNow over Kayako.
Pricing
Entry-Level Pricing
Kayako
Inbox
$15
/agent/month
A shared email, chat, and social inbox for small teams
- Email, chat and social
- Assignment rules
- Insights
LiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Free Trial
Kayako
Free Trial is available
LiveHelpNow
Free Trial is available
Ratings
Meets Requirements
8.1
203
8.7
142
Ease of Use
8.4
202
8.6
143
Ease of Setup
8.0
135
8.5
102
Ease of Admin
8.0
132
8.5
102
Quality of Support
8.0
189
8.7
131
Has the product been a good partner in doing business?
8.3
131
9.1
101
Product Direction (% positive)
7.1
200
8.1
138
Features by Category
Ticket and Case Management
8.7
155
|
Verified
8.4
34
|
Verified
8.5
156
|
Verified
8.4
33
|
Verified
8.1
148
|
Verified
8.8
35
|
Verified
8.3
143
|
Verified
8.5
36
|
Verified
8.0
129
|
Verified
8.4
27
7.6
146
|
Verified
7.8
31
|
Verified
8.5
147
|
Verified
8.6
32
|
Verified
7.8
56
8.6
23
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
131
|
Verified
8.7
36
|
Verified
8.7
143
|
Verified
8.4
34
|
Verified
8.3
105
|
Verified
9.1
39
|
Verified
7.3
57
|
Verified
8.5
30
|
Verified
Feature Not Available
8.8
23
|
Verified
Platform
7.7
83
|
Verified
8.5
17
|
Verified
7.9
115
|
Verified
8.4
83
|
Verified
8.2
102
|
Verified
8.7
22
|
Verified
7.9
65
|
Verified
8.7
15
|
Verified
7.4
132
|
Verified
8.3
35
|
Verified
7.7
128
|
Verified
8.5
36
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
40
|
Verified
9.0
91
|
Verified
8.8
39
|
Verified
8.5
99
|
Verified
8.1
34
|
Verified
8.0
52
|
Verified
8.8
29
|
Verified
8.1
54
|
Verified
Not enough data
Not enough data
Internal Use
7.9
115
|
Verified
8.4
83
|
Verified
8.7
37
|
Verified
8.6
79
|
Verified
8.1
31
|
Verified
8.2
54
|
Verified
8.7
41
|
Verified
8.4
56
|
Verified
8.6
37
|
Verified
7.9
48
|
Verified
8.5
39
|
Verified
8.2
54
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.6
48
9.0
28
8.7
49
8.5
27
8.5
39
8.0
28
7.1
8
Not enough data
6.9
8
Not enough data
Self-Service Platform
6.9
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
7.3
8
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kayako and LiveHelpNow are categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Kayako
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.4%
Computer Software
15.0%
Telecommunications
5.9%
Internet
4.5%
Marketing and Advertising
4.1%
Other
44.1%
Information Technology and Services
5.8%
Retail
5.2%
Consumer Goods
4.5%
Financial Services
4.5%
Insurance
4.5%
Other
75.5%
Alternatives
Discussions
Does Kayako offer an API?
2 Comments
Official Response from Kayako
Yes. Visit us at https://developer.kayako.com/ for more information.Read more
What integrations does Kayako support?
2 Comments
Official Response from Kayako
Kayako has a number of native integrations with popular CRM's and payment platforms such as Salesforce and Stripe. In addition Kayako supports over 750+...Read more
had any one used reporting with kayako
2 Comments
YK
We never found the Reports usable either. Since the data is in SQL we wrote our own reports engine. (I should note we also have tons of automated messages...Read more
LiveHelpNow has no discussions with answers
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