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Compare Kayako vs Help Scout
See this
comparison of Kayako vs. Help Scout
based on data from user reviews. Kayako rates 4.1/5 stars with 172 reviews. Help Scout rates 4.3/5 stars with 149 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
Basic
$8
user/month
 
Growth
$30
/agent/month
Standard
$15
user/month
 
Scale
$60
/agent/month
Plus
$27
user/month
 
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
Ease of Use
Ease of Use
8.4
9.2
Ease of Setup
Ease of Setup
8.0
8.8
Ease of Admin
Ease of Admin
8.1
8.8
Quality of Support
Quality of Support
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.4
8.9
Product Direction (% positive)
Product Direction (% positive)
7.0
7.8
Meets Requirements
Kayako
8.1
Help Scout
8.5
Ease of Use
Kayako
8.4
Help Scout
9.2
Ease of Setup
Kayako
8.0
Help Scout
8.8
Ease of Admin
Kayako
8.1
Help Scout
8.8
Quality of Support
Kayako
8.2
Help Scout
8.8
Ease of Doing Business With
Kayako
8.4
Help Scout
8.9
Product Direction (% positive)
Kayako
7.0
Help Scout
7.8

Features

Ticket and Case Management
Workflow
Kayako
8.1
Help Scout
8.3
Response Automation
Kayako
8.3
Help Scout
8.4
SLA Management
Kayako
7.9
Help Scout
Not enough data available
Attachments/Screencasts
Kayako
7.5
Help Scout
8.5
Ticket Collaboration
Kayako
8.5
Help Scout
8.8
Ticket creation user experience
Kayako
8.7
Help Scout
9.1
Ticket response user experience
Kayako
8.4
Help Scout
9.3
Knowledge Share
Knowledge Base
Kayako
8.9
Help Scout
8.7
Searchable Articles
Kayako
9.2
Help Scout
7.9
Community Forums
Kayako
8.6
Help Scout
8.3
Interactive FAQs & Forums
Kayako
8.5
Help Scout
8.0
Interaction
Web Portals
Kayako
9.0
Help Scout
8.8
Forum to Reponse
Kayako
8.0
Help Scout
8.1
Tickets and Tagging
Kayako
9.3
Help Scout
8.7
Live Chat
Kayako
8.9
Help Scout
6.5
Communication Channels
Customer Portal
Kayako
8.3
Help Scout
9.0
Email to Case
Kayako
8.7
Help Scout
9.2
Chat/Live Support
Kayako
8.2
Help Scout
6.9
Social Integration
Kayako
6.9
Help Scout
8.0
Call Center
Make, Receive, and Record Calls
Kayako
7.0
Help Scout
Not enough data available
Customer and Contacts Database
Kayako
7.6
Help Scout
7.7
Products and Version Tracking
Kayako
6.9
Help Scout
Not enough data available
Call Scripting
Kayako
6.7
Help Scout
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
Help Scout
Not enough data available
Self Service/Community
Forums
Kayako
7.7
Help Scout
Not enough data available
Knowledge Base
Kayako
7.9
Help Scout
8.4
Ideas/Feedback
Kayako
7.2
Help Scout
9.2
Q&A
Kayako
7.8
Help Scout
9.7
Reporting & Analytics
Social Monitoring
Kayako
6.6
Help Scout
Not enough data available
Reporting
Kayako
7.2
Help Scout
8.1
Dashboards
Kayako
7.6
Help Scout
8.3
Platform
ITIL Compliance
Kayako
7.7
Help Scout
Not enough data available
Mobile User Support
Kayako
7.7
Help Scout
Not enough data available
Customization
Kayako
7.8
Help Scout
7.6
User, Role, and Access Management
Kayako
8.2
Help Scout
8.5
Internationalization
Kayako
8.0
Help Scout
8.2
Performance & Reliability
Kayako
8.6
Help Scout
9.4
Integration APIs
Kayako
8.0
Help Scout
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.5%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.7%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.7%
4.9%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%
Help Scout
Small-Business
55.9%
Mid-Market
39.2%
Enterprise
4.9%

Reviewers' Industry

 
Information Technology and Services
23.4%
Computer Software
23.0%
 
Computer Software
17.7%
Internet
17.5%
 
Telecommunications
7.2%
Information Technology and Services
7.7%
 
Internet
5.3%
Marketing and Advertising
6.0%
 
Marketing and Advertising
3.8%
Hospital & Health Care
4.9%
 
Other
42.6%
Other
41.0%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%
Help Scout
Computer Software
23.0%
Internet
17.5%
Information Technology and Services
7.7%
Marketing and Advertising
6.0%
Hospital & Health Care
4.9%
Other
41.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided
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