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Compare Kayako vs HappyFox
See this
comparison of Kayako vs. HappyFox
based on data from user reviews. Kayako rates 4.1/5 stars with 177 reviews. HappyFox rates 4.6/5 stars with 111 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Inbox
$15
/agent/month
Mighty
$29
per staff / month
 
Growth
$30
/agent/month
Enterprise
$69
per staff / month
 
Scale
$60
/agent/month
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
Ease of Use
Ease of Use
8.4
9.3
Ease of Setup
Ease of Setup
8.0
8.9
Ease of Admin
Ease of Admin
8.1
9.1
Quality of Support
Quality of Support
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
7.1
9.2
Meets Requirements
Kayako
8.1
HappyFox
8.9
Ease of Use
Kayako
8.4
HappyFox
9.3
Ease of Setup
Kayako
8.0
HappyFox
8.9
Ease of Admin
Kayako
8.1
HappyFox
9.1
Quality of Support
Kayako
8.2
HappyFox
9.2
Ease of Doing Business With
Kayako
8.4
HappyFox
9.3
Product Direction (% positive)
Kayako
7.1
HappyFox
9.2

Features

Ticket and Case Management
Workflow
Kayako
8.1
HappyFox
8.7
Response Automation
Kayako
8.4
HappyFox
8.9
SLA Management
Kayako
7.9
HappyFox
8.6
Attachments/Screencasts
Kayako
7.5
HappyFox
8.4
Ticket Collaboration
Kayako
8.5
HappyFox
8.9
Ticket creation user experience
Kayako
8.7
HappyFox
9.2
Ticket response user experience
Kayako
8.4
HappyFox
9.0
Knowledge Share
Knowledge Base
Kayako
8.8
HappyFox
8.5
Searchable Articles
Kayako
9.1
HappyFox
8.8
Community Forums
Kayako
8.6
HappyFox
Not enough data available
Interactive FAQs & Forums
Kayako
8.7
HappyFox
Not enough data available
Communication
Pop-up Chat
Kayako
8.7
HappyFox
8.7
Notifications
Kayako
8.5
HappyFox
9.0
Targeted Emails
Kayako
8.3
HappyFox
7.3
In-App Messaging
Kayako
8.8
HappyFox
9.2
Interaction
Web Portals
Kayako
8.9
HappyFox
7.4
Forum to Reponse
Kayako
8.1
HappyFox
8.1
Tickets and Tagging
Kayako
9.2
HappyFox
9.3
Live Chat
Kayako
8.9
HappyFox
8.1
Internal Use
Customization
Kayako
7.8
HappyFox
8.3
Conversation Archiving
Kayako
8.8
HappyFox
7.6
Lead Development
Kayako
8.2
HappyFox
8.3
Knowledge Base
Kayako
8.5
HappyFox
8.0
Team Inbox
Kayako
8.5
HappyFox
8.3
Customer Profiles
Kayako
8.2
HappyFox
8.3
Communication Channels
Customer Portal
Kayako
8.4
HappyFox
9.0
Email to Case
Kayako
8.7
HappyFox
9.1
Chat/Live Support
Kayako
8.3
HappyFox
8.8
Social Integration
Kayako
7.1
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Kayako
7.0
HappyFox
Not enough data available
Customer and Contacts Database
Kayako
7.6
HappyFox
8.3
Products and Version Tracking
Kayako
6.9
HappyFox
8.6
Call Scripting
Kayako
6.7
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Kayako
6.7
HappyFox
Not enough data available
Self Service/Community
Forums
Kayako
7.7
HappyFox
8.0
Knowledge Base
Kayako
7.9
HappyFox
8.4
Ideas/Feedback
Kayako
7.2
HappyFox
8.6
Q&A
Kayako
7.8
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Kayako
6.8
HappyFox
Not enough data available
Reporting
Kayako
7.2
HappyFox
8.3
Dashboards
Kayako
7.6
HappyFox
8.6
Platform
ITIL Compliance
Kayako
7.7
HappyFox
9.1
Mobile User Support
Kayako
7.7
HappyFox
7.3
Customization
Kayako
7.8
HappyFox
8.3
User, Role, and Access Management
Kayako
8.2
HappyFox
8.7
Internationalization
Kayako
7.9
HappyFox
9.1
Performance & Reliability
Kayako
8.6
HappyFox
9.2
Integration APIs
Kayako
7.9
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
55.5%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.8%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.7%
15.3%
Kayako
Small-Business
55.5%
Mid-Market
35.8%
Enterprise
8.7%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Information Technology and Services
24.3%
Information Technology and Services
14.0%
 
Computer Software
17.3%
Computer Software
12.1%
 
Telecommunications
7.0%
Higher Education
6.4%
 
Internet
5.1%
Real Estate
3.8%
 
Marketing and Advertising
3.7%
Education Management
3.8%
 
Other
42.5%
Other
59.9%
Kayako
Information Technology and Services
24.3%
Computer Software
17.3%
Telecommunications
7.0%
Internet
5.1%
Marketing and Advertising
3.7%
Other
42.5%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

HappyFox
No videos provided
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