G2 reviewers report that SolarWinds DameWare Remote Support excels in providing fast issue resolution, allowing technicians to solve problems quickly without long connection times. Users appreciate the unattended support feature, which enables them to resolve issues without interrupting end users.
Users say Kasm Workspaces stands out for its user-friendly interface, making it accessible even for those who are not tech-savvy. Reviewers highlight its ability to deliver secure, containerized desktop environments through a web browser, which is particularly beneficial for remote access and software testing.
According to verified reviews, SolarWinds DameWare Remote Support has a higher overall satisfaction score compared to Kasm Workspaces, indicating that users generally find it more reliable and effective for remote support tasks.
Reviewers mention that Kasm Workspaces offers impressive timely support, which enhances the user experience. The platform's quick session launching is frequently praised, making it efficient for users needing immediate access to their work environments.
G2 reviewers highlight that while SolarWinds DameWare Remote Support is versatile and lightweight, it may not be as intuitive to set up as Kasm Workspaces, which benefits from a smoother onboarding process according to user feedback.
Users report that both products have strong integration capabilities, but Kasm Workspaces is particularly noted for its seamless integration with both Windows and Linux systems, making it a preferred choice for teams with diverse operating environments.
Pricing
Entry-Level Pricing
Kasm Workspaces
Server - Community Edition
Free
Free for trials, personal and non-profit use. Limited to 5 concurrent sessions.
Kasm Workspaces is a software platform designed to deliver containerized browser, desktop, and application environments for secure and efficient remote...Read more
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