Introducing G2.ai, the future of software buying.Try now
Compare Kaseya VSA and Zoho Assist 
Featured Products
At a Glance
Market Segments
Small-Business (51.9% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
standard
$0 1 Remote Support Technician and 5 Unattended Computers
Kaseya VSA
Star Rating
(322)4.1 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
standard
Free Trial is available
Learn more about Kaseya VSAZoho Assist
Star Rating
(628)4.6 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user-friendliness, with many users appreciating its clean interface and intuitive setup process. One user highlighted how they can connect to a machine in just 10 seconds, making it a breeze to assist users quickly.
- Users say that Kaseya VSA offers a robust set of features, particularly for remote monitoring and management. Reviewers have praised its excellent interface and the ease of use during training sessions, indicating that it can be a powerful tool for those who need comprehensive management capabilities.
- According to verified reviews, Zoho Assist stands out for its balance of powerful features and simplicity. Users have noted that functionalities like file transfer and multi-monitor navigation work seamlessly, without unnecessary complexity, which enhances the overall user experience.
- Reviewers mention that Kaseya VSA, while effective, sometimes faces challenges in meeting specific workflow needs, with some users reporting configuration difficulties. However, they still appreciate the product's overall performance and the support provided.
- G2 reviewers highlight that Zoho Assist's support quality is notably higher, with users rating it highly for responsiveness and helpfulness. This aspect is crucial for teams that rely on timely assistance during remote sessions.
- Users report that Kaseya VSA has a strong feature set for remote access, including remote reboot and unattended access, which are essential for IT teams managing multiple devices. However, they also express a desire for improvements in ease of setup and overall user satisfaction compared to Zoho Assist.
Pricing
Entry-Level Pricing
Kaseya VSA
Kaseya VSA Pricing
standard
Full featured solution for IT departments and MSPs.
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Kaseya VSA
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
8.4
254
9.2
518
Ease of Use
7.7
262
9.3
528
Ease of Setup
7.3
217
9.3
444
Ease of Admin
7.9
216
9.3
393
Quality of Support
7.4
243
8.9
437
Has the product been a good partner in doing business?
7.8
208
9.2
380
Product Direction (% positive)
7.4
255
9.3
512
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.3
121
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
8.6
118
|
Verified
Not enough data
7.8
113
Not enough data
7.7
114
|
Verified
Not enough data
8.1
117
|
Verified
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
8.5
119
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
46
Not enough data
6.9
44
Not enough data
8.4
45
Not enough data
7.8
44
Conferencing Options
Not enough data
7.8
45
Not enough data
7.4
47
Not enough data
7.3
47
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
105
9.2
194
8.0
100
8.5
192
7.8
90
8.3
174
8.6
106
9.3
196
8.2
94
8.5
177
7.8
99
8.6
181
Maintenance
8.7
102
8.6
180
7.1
84
8.2
163
Communication
7.3
93
8.5
177
5.4
79
7.3
147
5.6
78
7.1
147
6.6
77
7.8
148
Security
7.4
81
8.7
156
7.7
88
8.7
153
Device Support
6.1
82
8.3
162
7.6
94
8.9
174
7.5
93
8.8
167
Performance
7.8
96
8.4
159
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Incident Management
7.9
58
Not enough data
8.0
57
Not enough data
8.0
60
Not enough data
7.3
59
Not enough data
7.6
54
Not enough data
Reporting
7.3
68
Not enough data
6.8
55
Not enough data
6.5
50
Not enough data
Access & Usability
6.5
53
Not enough data
7.6
55
Not enough data
7.9
57
Not enough data
8.0
49
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.3
86
Not enough data
Platform
7.1
80
Not enough data
8.4
123
Not enough data
7.8
85
Not enough data
8.3
112
Not enough data
7.6
94
Not enough data
Security
7.8
97
Not enough data
8.2
120
Not enough data
Feature Not Available
Not enough data
8.0
104
Not enough data
7.6
94
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Feature Not Available
Not enough data
8.3
190
Not enough data
8.1
190
Not enough data
8.1
173
Not enough data
8.1
173
Not enough data
9.2
218
Not enough data
8.5
203
Platform
Not enough data
8.7
199
Not enough data
8.3
187
Not enough data
Feature Not Available
Not enough data
9.2
211
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
161
Categories
Categories
Shared Categories
Kaseya VSA and Zoho Assist are categorized as Remote Support
Unique Categories
Kaseya VSA is categorized as Remote Monitoring & Management (RMM), Enterprise IT Management, Service Desk, and Patch Management
Zoho Assist is categorized as Remote Desktop, ServiceNow Store Apps, Screen Sharing, and Co-Browsing
Reviews
Reviewers' Company Size
Kaseya VSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.0%
Computer & Network Security
9.4%
Primary/Secondary Education
2.6%
Computer Networking
2.6%
Financial Services
2.3%
Other
46.1%
Information Technology and Services
26.2%
Computer & Network Security
7.3%
Computer Software
6.1%
Computer Networking
2.6%
Retail
2.4%
Other
55.4%
Alternatives
Discussions
What does Kaseya do?
1 Comment
Official Response from Kaseya VSA
Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT...Read more
Does VSA integrate with any other related providers?
1 Comment
Official Response from Kaseya VSA
VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their...Read more
Where is Kaseya located?
1 Comment
Official Response from Kaseya VSA
Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
