# Kaseya VSA vs TeamViewer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that TeamViewer excels in user experience, with many praising its **intuitive interface** and ease of use. Users appreciate the ability to connect to any machine globally, making it a go-to solution for remote access, especially when needing to retrieve files from a "sleeping" computer.
- **According to verified reviews** , Kaseya VSA offers a solid RMM experience, with users highlighting its **excellent interface** and the convenience of having multiple tools in one hub. However, some users feel that it may not be as user-friendly as TeamViewer, indicating a steeper learning curve.
- **Users say** that TeamViewer's implementation process is notably quick and straightforward, with many mentioning the **intuitive onboarding wizard** that helps new users get started without hassle. This contrasts with Kaseya VSA, where some users have reported challenges during setup.
- **Reviewers mention** that TeamViewer provides exceptional support quality, with a score that reflects its responsiveness and helpfulness. Users have expressed satisfaction with the support they receive, which enhances their overall experience, while Kaseya VSA's support, although praised, does not reach the same level of acclaim.
- **G2 reviewers highlight** TeamViewer's robust features for remote monitoring and management, with specific praise for its **session recording** and **unattended access** capabilities. In comparison, while Kaseya VSA has similar features, users feel that they are not as polished or effective as those offered by TeamViewer.
- **According to recent user feedback** , TeamViewer is particularly favored by small businesses for its **affordability** and **flexibility** , making it accessible for various needs. Kaseya VSA, while popular among small businesses as well, is perceived as having a more complex pricing structure that may not be as appealing to smaller teams.



| | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 324 | 3,958 | 
| **Largest Market Segment** | Small-Business (51.9% of reviews) | Small-Business (43.1% of reviews) | 
| **Entry Level Price** | standard | Starting at $24.90 | 

---
## Top Pros & Cons

### Kaseya VSA

Pros:
- Ease of Use (7 reviews)
- Automation (6 reviews)

Cons:
- Missing Features (4 reviews)
- Connection Issues (3 reviews)

### TeamViewer

Pros:
- Ease of Use (518 reviews)
- Remote Access (424 reviews)

Cons:
- Connection Issues (180 reviews)
- Connectivity Issues (146 reviews)

---
## Ratings Comparison
| Rating | Kaseya VSA | TeamViewer | 
|---|---|---|
  | **Meets Requirements** | 8.3 (256 reviews) | 9.1 (3075 reviews) | 
  | **Ease of Use** | 7.6 (264 reviews) | 9.1 (3323 reviews) | 
  | **Ease of Setup** | 7.2 (219 reviews) | 9.1 (1031 reviews) | 
  | **Ease of Admin** | 7.9 (217 reviews) | 8.9 (687 reviews) | 
  | **Quality of Support** | 7.4 (245 reviews) | 8.7 (2642 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (209 reviews) | 8.6 (642 reviews) | 
  | **Product Direction (% positive)** | 7.4 (257 reviews) | 8.7 (2960 reviews) | 

---
## Pricing

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

### TeamViewer

#### Entry-Level Pricing

Plan: Remote Access

Price: Starting at $24.90

Description: Ideal for on-the-go professionals looking for an  economical, easy remote work solution.

Key Features:
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices

[Browse all 4 editions](https://www.g2.com/products/teamviewer/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Communication

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 8.2/10 | 122 |
| **TeamViewer** | 9.1/10 | 65 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Device Management** | 8.3 (121 reviews) ✓ Verified | 9.4 (54 reviews) | 
| **Asset Management** | Not enough data | 9.3 (12 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 9.5 (10 reviews) | 

#### Monitoring and Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Remote Monitoring** | 8.6 (118 reviews) ✓ Verified | 9.3 (54 reviews) | 
| **Asset Tracking** | 7.8 (113 reviews) | 9.3 (52 reviews) | 
| **Application Deployment** | 7.7 (114 reviews) ✓ Verified | 9.0 (54 reviews) | 
| **Patch Management** | 8.1 (117 reviews) ✓ Verified | 9.2 (53 reviews) | 
| **Asset Tracking** | Not enough data | 9.2 (11 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.7 (13 reviews) | 

#### Service Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Remote Access** | 8.5 (119 reviews) ✓ Verified | 9.6 (56 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | 9.5 (11 reviews) | 
| **Ticketing** | Not enough data | 8.5 (11 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 9.0 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (13 reviews) | 
| **Decision Making** | Not enough data | 9.2 (14 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | 8.7/10 | 1081 |

#### Presenter Tools

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Live Preview** | Not enough data | 8.9 (868 reviews) | 
| **Notifications Blocker** | Not enough data | 8.5 (787 reviews) | 
| **Remote Control** | Not enough data | 9.2 (948 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 8.8 (837 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Group Live Chat** | Not enough data | 8.7 (799 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 8.8 (812 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.8 (798 reviews) ✓ Verified | 

#### Application Tools

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Password Protection** | Not enough data | 8.9 (873 reviews) ✓ Verified | 
| **Recording** | Not enough data | 8.9 (828 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 8.7 (808 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Decision Making** | Not enough data | 8.1 (43 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | 9.8/10 | 6 |

#### Scope

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 10.0 (5 reviews) | 
| **Multi-OS Support** | Not enough data | 10.0 (5 reviews) | 

#### Security

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 10.0 (5 reviews) | 
| **Endpoint Protection** | Not enough data | 9.3 (5 reviews) | 
| **Remote Wiping** | Not enough data | 9.7 (5 reviews) | 

#### Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Device Enrollment** | Not enough data | 9.7 (5 reviews) | 
| **Device Configuration** | Not enough data | 9.7 (5 reviews) | 
| **Device Compliance** | Not enough data | 9.7 (5 reviews) | 
| **Usage Information** | Not enough data | 10.0 (5 reviews) | 
| **Data Separation** | Not enough data | 10.0 (5 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 23 |

#### Functionality

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 9.4 (20 reviews) | 
| **Alerting** | Not enough data | 9.4 (19 reviews) | 
| **Improvement Suggestions** | Not enough data | 9.2 (21 reviews) | 
| **Multi-Network Capability** | Not enough data | 9.3 (21 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | 8.8 (11 reviews) | 
| **Automated Network Discovery** | Not enough data | 9.4 (11 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.5 (11 reviews) | 

#### Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Performance Baseline** | Not enough data | 9.3 (20 reviews) | 
| **Data Visualization** | Not enough data | 9.4 (20 reviews) | 
| **Path Analysis** | Not enough data | 9.3 (21 reviews) | 

#### Analytics - Network Monitoring

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | 9.1 (11 reviews) | 
| **Packet & Flow Analysis** | Not enough data | 8.9 (11 reviews) | 

#### Security - Network Monitoring

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | 9.4 (11 reviews) | 
| **Zero Trust and Identity Management** | Not enough data | 9.2 (11 reviews) | 
| **Integrated Network Security** | Not enough data | 9.2 (11 reviews) | 

#### Network Performance - Network Monitoring

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | 9.1 (11 reviews) | 
| **Automated Tasks Routing** | Not enough data | 9.5 (11 reviews) | 

#### AI Automation - Network Monitoring

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | 9.3 (10 reviews) | 
| **Self-Healing Networks** | Not enough data | 9.4 (11 reviews) | 
| **Predictive Network Maintenance** | Not enough data | 9.4 (11 reviews) | 

#### Agentic AI - Network Monitoring

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 9.7 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 9.7 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 9.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 9.5 (11 reviews) | 
| **Decision Making** | Not enough data | 9.4 (11 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | 7.9/10 | 32 |

#### Asset Inventory

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.3 (23 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.2 (23 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.3 (22 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.1 (21 reviews) | 
| **Asset Discovery** | Not enough data | 8.3 (23 reviews) | 

#### Generative AI

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (18 reviews) | 
| **AI Text Generation** | Not enough data | 7.6 (18 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (14 reviews) | 
| **Decision Making** | Not enough data | 7.6 (13 reviews) | 

#### Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.0 (24 reviews) | 
| **Asset Policy Management** | Not enough data | 8.5 (24 reviews) | 
| **Risk Management** | Not enough data | 8.2 (19 reviews) | 
| **Integrations** | Not enough data | 7.4 (21 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 146 |

#### ServiceNow Apps

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.3 (132 reviews) | 
| **Value** | Not enough data | 9.3 (132 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.4/10 | 112 |
| **TeamViewer** | 9.0/10 | 700 |

#### Administration

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Screen Sharing** | 8.7 (105 reviews) | 9.3 (615 reviews) | 
| **File Sharing** | 8.0 (100 reviews) | 9.1 (558 reviews) | 
| **Session Recording** | 7.8 (90 reviews) | 8.9 (487 reviews) | 
| **Unattended Remote Access** | 8.6 (106 reviews) | 9.1 (542 reviews) | 
| **Multi - Session Handling** | 8.2 (94 reviews) | 8.9 (497 reviews) | 
| **Multi-Monitor Support** | 7.8 (99 reviews) | 9.0 (504 reviews) | 

#### Maintenance

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Remote Reboot** | 8.7 (102 reviews) | 9.0 (501 reviews) | 
| **Remote Printing** | 7.1 (84 reviews) | 8.9 (466 reviews) | 

#### Communication 

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Text Chat** | 7.3 (93 reviews) | 9.0 (499 reviews) | 
| **VoIP** | 5.4 (79 reviews) | 8.6 (443 reviews) | 
| **Video Conference Call** | 5.6 (78 reviews) | 8.7 (451 reviews) | 
| **Screen Annotations** | 6.6 (77 reviews) | 8.8 (465 reviews) | 

#### Security

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Data Encryption** | 7.4 (81 reviews) | 9.0 (475 reviews) | 
| **Compliance** | 7.7 (88 reviews) | 9.0 (465 reviews) | 

#### Device Support

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Mobile Device Access** | 6.1 (82 reviews) | 8.9 (501 reviews) | 
| **Multi-Platform Support** | 7.6 (94 reviews) | 9.1 (519 reviews) | 
| **Cross-Platform** | 7.5 (93 reviews) | 9.0 (521 reviews) | 

#### Performance

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Reporting** | 7.7 (98 reviews) | 9.0 (475 reviews) | 

### AR Collaboration Tools

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | 9.9/10 | 5 |

#### Remote Support

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Video chat** | Not enough data | 10.0 (5 reviews) | 
| **Live text chat** | Not enough data | 10.0 (5 reviews) | 
| **Ticket submitting** | Not enough data | 9.3 (5 reviews) | 

#### Hardware Integration

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Mobile phones** | Not enough data | 10.0 (5 reviews) | 
| **AR glasses** | Not enough data | 9.7 (5 reviews) | 
| **Tablets** | Not enough data | 10.0 (5 reviews) | 

#### Content

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Guided content** | Not enough data | 10.0 (5 reviews) | 
| **Content management** | Not enough data | 10.0 (5 reviews) | 
| **AR annotations** | Not enough data | 9.7 (5 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | 9.3/10 | 26 |

#### Administration

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Access Control** | Not enough data | Feature Not Available | 
| **Web Page Navigation** | Not enough data | Feature Not Available | 
| **Real Time Assistance** | Not enough data | 9.4 (24 reviews) | 

#### Security

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Data Security** | Not enough data | 9.3 (23 reviews) | 
| **Data Masking** | Not enough data | Feature Not Available | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Generative AI

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.5/10 | 77 |
| **TeamViewer** | N/A | N/A |

#### Incident Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Automate Ticket Routing** | 7.9 (58 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.0 (57 reviews) | Not enough data | 
| **Ticket Notifications** | 8.0 (60 reviews) | Not enough data | 
| **Knowledge Base** | 7.3 (59 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.6 (54 reviews) | Not enough data | 

#### Reporting

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Dashboards** | 7.3 (68 reviews) | Not enough data | 
| **Time Tracking** | 6.8 (55 reviews) | Not enough data | 
| **Surveys** | 6.5 (50 reviews) | Not enough data | 

#### Access & Usability

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Mobile** | 6.5 (53 reviews) | Not enough data | 
| **Self Service** | 7.6 (55 reviews) | Not enough data | 
| **Active Directory** | 7.9 (57 reviews) | Not enough data | 
| **Multi-Channel Access** | 8.0 (49 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | N/A | N/A |

#### System Control

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | 8.8/10 | 36 |

#### Platform - Mobile Device Management (MDM)

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.7 (29 reviews) | 

#### Operating System

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (33 reviews) | 
| **Apple Support** | Not enough data | 9.1 (29 reviews) | 
| **Android Support** | Not enough data | 8.8 (32 reviews) | 

#### Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.8 (30 reviews) | 
| **Applications Consolidation** | Not enough data | 8.5 (30 reviews) | 
| **Whitelist** | Not enough data | 8.9 (28 reviews) | 
| **Blacklist** | Not enough data | 8.5 (28 reviews) | 
| **Usage Information** | Not enough data | 8.8 (30 reviews) | 

#### Security

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (29 reviews) | 
| **Security** | Not enough data | 8.9 (32 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.8/10 | 134 |
| **TeamViewer** | 9.2/10 | 23 |

#### Analysis

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Threat Detection** | 7.3 (86 reviews) | 8.9 (18 reviews) | 

#### Platform

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Unified Communications Platform** | 7.1 (80 reviews) | 9.3 (20 reviews) | 
| **Remote Access** | 8.4 (123 reviews) | 9.1 (19 reviews) | 
| **ITIL Policy Compliance** | 7.8 (85 reviews) | 9.1 (17 reviews) | 
| **Asset Tracking** | 8.3 (112 reviews) | 8.8 (17 reviews) | 
| **IT Knowledge Management** | 7.6 (94 reviews) | 9.5 (18 reviews) | 

#### Security

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Endpoint Protection** | 7.8 (97 reviews) | 9.2 (17 reviews) | 
| **Patch Management** | 8.2 (120 reviews) | 9.4 (16 reviews) | 
| **Disaster Recovery** | Feature Not Available | 9.2 (15 reviews) | 
| **Service Management** | 8.0 (104 reviews) | 9.7 (15 reviews) | 
| **Workflow Management** | 7.6 (94 reviews) | 9.1 (15 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **TeamViewer** | 8.8/10 | 1751 |

#### Administration

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Usage Information** | Not enough data | 8.8 (1394 reviews) | 
| **Integrations** | Not enough data | 8.7 (1310 reviews) | 
| **Diagnostics** | Not enough data | 8.6 (1304 reviews) | 
| **Session Recording** | Not enough data | 8.6 (1288 reviews) | 
| **Session Transfer** | Not enough data | 8.7 (1319 reviews) | 
| **Unattended Access** | Not enough data | 8.7 (1398 reviews) | 
| **File Sharing** | Not enough data | 8.9 (1464 reviews) | 

#### Platform

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Cross-Platform Access** | Not enough data | 8.9 (1413 reviews) | 
| **Mobile Device Access** | Not enough data | 8.7 (1368 reviews) | 
| **Applications Management** | Not enough data | 8.7 (1330 reviews) | 
| **Remote Device Control** | Not enough data | 9.1 (1513 reviews) | 

#### Security

| Feature | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.7 (1191 reviews) | 
| **Device Management** | Not enough data | 8.8 (1338 reviews) | 
| **Device Enrollment** | Not enough data | 8.7 (1280 reviews) | 

---
## Categories
**Shared Categories (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to Kaseya VSA (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to TeamViewer (14):** [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [SAP Store Software](https://www.g2.com/categories/sap-store), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Kaseya VSA | TeamViewer | 
|---|---|---|
| **Small-Business** | 51.9% | 43.1% | 
| **Mid-Market** | 41.9% | 36.0% | 
| **Enterprise** | 6.1% | 20.9% | 

### By Industry

#### Kaseya VSA

- **Information Technology and Services:** 37.1%
- **Computer & Network Security:** 9.4%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.3%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 36.8%

#### TeamViewer

- **Information Technology and Services:** 16.2%
- **Computer Software:** 10.7%
- **Marketing and Advertising:** 4.0%
- **Telecommunications:** 3.0%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 2.9%
- **Education Management:** 2.3%
- **Automotive:** 2.2%
- **Financial Services:** 2.2%
- **Construction:** 2.2%
- **Other:** 51.2%

---
## Alternatives

### Alternatives to Kaseya VSA

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1093 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)

### Alternatives to TeamViewer

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) — 4.2/5 stars (213 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)

---
## Top Discussions

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

### TeamViewer

- Title: [How would teanviewer connect without a fast internet?](https://www.g2.com/discussions/16222-how-would-teanviewer-connect-without-a-fast-internet) — 9 comments, 1 upvote
  > **Top comment:** "Teamviewer requires good internet connectivity .if the internet connection is low then the session might get terminated"
- Title: [Can i access the mobile phone devices through remote desktop ?](https://www.g2.com/discussions/can-i-access-the-mobile-phone-devices-through-remote-desktop) — 5 comments, 2 upvotes
  > **Top comment:** "true"
- Title: [What are the features of TeamViewer?](https://www.g2.com/discussions/teamviewer-what-are-the-features-of-teamviewer) — 4 comments
  > **Top comment:** "Its allow us:

Remote Device Control 

Cross platform access - PC to PC , Mobile to PC, PC to mobile, and mobile to mobile from mobile devices we can..."
- Title: [Somewhat expensive licenses?](https://www.g2.com/discussions/licencias-algo-costosas) — 4 comments, 1 upvote
  > **Top comment:** "You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used..."
- Title: [Can i use one PC to multi remote clients?](https://www.g2.com/discussions/can-i-use-one-pc-to-multi-remote-clients) — 4 comments, 2 upvotes
  > **Top comment:** "One computer can remote into multiple clients successively, not multiple computers at the same time."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kaseya-vsa-vs-teamviewer)