# Kaseya VSA, SysAid vs ConnectWise Automate Comparison | | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 4.1 out of 5 | | **Total Reviews** | 324 | 747 | 140 | | **Largest Market Segment** | Small-Business (51.9% of reviews) | Mid-Market (59.6% of reviews) | Small-Business (64.9% of reviews) | | **Entry Level Price** | standard | Free Trial 1 Agent Per Year | No pricing available | --- ## Top Pros & Cons ### Kaseya VSA Pros: - Ease of Use (7 reviews) - Automation (6 reviews) Cons: - Missing Features (4 reviews) - Connection Issues (3 reviews) ### SysAid Pros: - Customer Support (33 reviews) - Ease of Use (33 reviews) Cons: - Missing Features (12 reviews) - Steep Learning Curve (11 reviews) ### ConnectWise Automate Pros: - Features (3 reviews) - Asset Management (2 reviews) Cons: - Needs Improvement (2 reviews) - UX Improvement (2 reviews) --- ## Ratings Comparison | Rating | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Meets Requirements** | 8.3 (256 reviews) | 8.9 (600 reviews) | 8.5 (110 reviews) | | **Ease of Use** | 7.6 (264 reviews) | 9.0 (603 reviews) | 7.4 (113 reviews) | | **Ease of Setup** | 7.2 (219 reviews) | 8.5 (530 reviews) | 6.6 (74 reviews) | | **Ease of Admin** | 7.9 (217 reviews) | 8.8 (520 reviews) | 7.1 (65 reviews) | | **Quality of Support** | 7.4 (245 reviews) | 9.0 (591 reviews) | 7.6 (105 reviews) | | **Has the product been a good partner in doing business?** | 7.7 (209 reviews) | 9.1 (512 reviews) | 7.8 (66 reviews) | | **Product Direction (% positive)** | 7.4 (257 reviews) | 9.1 (568 reviews) | 6.9 (108 reviews) | --- ## Pricing ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes ### SysAid #### Entry-Level Pricing Plan: Help Desk Price: Free Trial 1 Agent Per Year Description: A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery. Key Features: - AI Chatbot - Asset Management - Self-Service Portal [Browse all 2 editions](https://www.g2.com/products/sysaid/pricing) #### Free Trial Yes ### ConnectWise Automate #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SysAid** | 8.1/10 | 51 | | **ConnectWise Automate** | N/A | N/A | #### Ticket and Case Management | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Ticket creation user experience** | Not enough data | 8.9 (44 reviews) | Not enough data | | **Ticket response user experience** | Not enough data | 8.7 (45 reviews) | Not enough data | | **Workflow** | Not enough data | 8.4 (45 reviews) | Not enough data | | **Response Automation** | Not enough data | 8.2 (42 reviews) | Not enough data | | **SLA Management** | Not enough data | 8.2 (44 reviews) | Not enough data | | **Attachments/Screencasts** | Not enough data | 8.4 (44 reviews) | Not enough data | | **Ticket Collaboration** | Not enough data | 8.6 (43 reviews) | Not enough data | | **Customer and Contacts Database** | Not enough data | 8.2 (41 reviews) | Not enough data | #### Generative AI | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **AI Text Generation** | Not enough data | 7.7 (36 reviews) | Not enough data | | **AI Text Summarization** | Not enough data | 7.6 (36 reviews) | Not enough data | #### Agentic AI - Help Desk | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Communication Channels | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Customer Portal** | Not enough data | 8.7 (43 reviews) | Not enough data | | **Email to Case** | Not enough data | 8.9 (41 reviews) | Not enough data | | **Chat/Live Support** | Not enough data | 8.0 (41 reviews) | Not enough data | | **Social Integration** | Not enough data | 6.0 (37 reviews) | Not enough data | | **Voice** | Not enough data | 5.7 (38 reviews) | Not enough data | #### Platform | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Mobile User Support** | Not enough data | 6.7 (45 reviews) | Not enough data | | **Customization ** | Not enough data | 8.3 (45 reviews) | Not enough data | | **User, Role, and Access Management** | Not enough data | 8.9 (47 reviews) | Not enough data | | **Integration** | Not enough data | 8.3 (45 reviews) | Not enough data | | **Reporting** | Not enough data | 8.6 (44 reviews) | Not enough data | | **Dashboards** | Not enough data | 8.7 (44 reviews) | Not enough data | ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SysAid** | 8.8/10 | 330 | | **ConnectWise Automate** | N/A | N/A | #### Administration | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Change Management** | Not enough data | 8.8 (233 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | 8.7 (267 reviews) ✓ Verified | Not enough data | | **Reports & Analytics** | Not enough data | 8.8 (274 reviews) ✓ Verified | Not enough data | #### Service Desk | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Help Desk** | Not enough data | 9.5 (295 reviews) ✓ Verified | Not enough data | | **Incident Reports** | Not enough data | 9.3 (281 reviews) ✓ Verified | Not enough data | | **Process Workflow** | Not enough data | 8.9 (259 reviews) ✓ Verified | Not enough data | #### Management | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Reporting** | Not enough data | 8.7 (255 reviews) ✓ Verified | Not enough data | | **Administration Console** | Not enough data | 9.0 (256 reviews) ✓ Verified | Not enough data | | **Access Management** | Not enough data | 8.7 (236 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | 8.7 (239 reviews) ✓ Verified | Not enough data | | **Policy Dictation** | Not enough data | 8.3 (180 reviews) ✓ Verified | Not enough data | #### Functionality | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Ticketing System** | Not enough data | 9.4 (272 reviews) ✓ Verified | Not enough data | | **Performance Logging** | Not enough data | 8.8 (222 reviews) ✓ Verified | Not enough data | | **Alerting** | Not enough data | 8.9 (229 reviews) ✓ Verified | Not enough data | | **Automation** | Not enough data | 8.5 (223 reviews) ✓ Verified | Not enough data | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | 8.7 (5 reviews) | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | Not enough data | | **Adaptive Learning** | Not enough data | 8.3 (5 reviews) | Not enough data | | **Natural Language Interaction** | Not enough data | 9.0 (7 reviews) | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 8.2/10 | 122 | | **SysAid** | N/A | N/A | | **ConnectWise Automate** | 9.3/10 | 33 | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Device Management** | 8.3 (121 reviews) ✓ Verified | Not enough data | 9.4 (26 reviews) ✓ Verified | | **Asset Management** | Not enough data | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | Not enough data | #### Monitoring and Management | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Remote Monitoring** | 8.6 (118 reviews) ✓ Verified | Not enough data | 9.4 (25 reviews) ✓ Verified | | **Asset Tracking** | 7.8 (113 reviews) | Not enough data | 9.1 (23 reviews) | | **Application Deployment** | 7.7 (114 reviews) ✓ Verified | Not enough data | 9.0 (21 reviews) ✓ Verified | | **Patch Management** | 8.1 (117 reviews) ✓ Verified | Not enough data | 8.8 (23 reviews) ✓ Verified | | **Asset Tracking** | Not enough data | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Workflow Management** | Not enough data | Not enough data | Not enough data | #### Service Management | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Remote Access** | 8.5 (119 reviews) ✓ Verified | Not enough data | 9.8 (23 reviews) ✓ Verified | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### AIOps Platforms | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SysAid** | N/A | N/A | | **ConnectWise Automate** | N/A | N/A | #### Functionality | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | Not enough data | | **Systems Monitoring** | Not enough data | Not enough data | Not enough data | #### Issue Resolution | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Root Cause Identification** | Not enough data | Not enough data | Not enough data | | **Proactive Identification** | Not enough data | Not enough data | Not enough data | | **Resolution Guidance** | Not enough data | Not enough data | Not enough data | #### Management | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **System Integration** | Not enough data | Not enough data | Not enough data | | **Alerting** | Not enough data | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - AIOps Platforms | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.4/10 | 112 | | **SysAid** | N/A | N/A | | **ConnectWise Automate** | N/A | N/A | #### Administration | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Screen Sharing** | 8.7 (105 reviews) | Not enough data | Not enough data | | **File Sharing** | 8.0 (100 reviews) | Not enough data | Not enough data | | **Session Recording** | 7.8 (90 reviews) | Not enough data | Not enough data | | **Unattended Remote Access** | 8.6 (106 reviews) | Not enough data | Not enough data | | **Multi - Session Handling** | 8.2 (94 reviews) | Not enough data | Not enough data | | **Multi-Monitor Support** | 7.8 (99 reviews) | Not enough data | Not enough data | #### Maintenance | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Remote Reboot** | 8.7 (102 reviews) | Not enough data | Not enough data | | **Remote Printing** | 7.1 (84 reviews) | Not enough data | Not enough data | #### Communication | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Text Chat** | 7.3 (93 reviews) | Not enough data | Not enough data | | **VoIP** | 5.4 (79 reviews) | Not enough data | Not enough data | | **Video Conference Call** | 5.6 (78 reviews) | Not enough data | Not enough data | | **Screen Annotations** | 6.6 (77 reviews) | Not enough data | Not enough data | #### Security | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Data Encryption** | 7.4 (81 reviews) | Not enough data | Not enough data | | **Compliance** | 7.7 (88 reviews) | Not enough data | Not enough data | #### Device Support | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Mobile Device Access** | 6.1 (82 reviews) | Not enough data | Not enough data | | **Multi-Platform Support** | 7.6 (94 reviews) | Not enough data | Not enough data | | **Cross-Platform** | 7.5 (93 reviews) | Not enough data | Not enough data | #### Performance | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Reporting** | 7.7 (98 reviews) | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.5/10 | 77 | | **SysAid** | 8.6/10 | 468 | | **ConnectWise Automate** | N/A | N/A | #### Incident Management | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Automate Ticket Routing** | 7.9 (58 reviews) | 9.0 (406 reviews) | Not enough data | | **Ticket Prioritization** | 8.0 (57 reviews) | 8.9 (418 reviews) | Not enough data | | **Ticket Notifications** | 8.0 (60 reviews) | 9.1 (426 reviews) | Not enough data | | **Knowledge Base** | 7.3 (59 reviews) | 8.4 (388 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | 7.6 (54 reviews) | 8.5 (375 reviews) | Not enough data | #### Reporting | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Dashboards** | 7.3 (68 reviews) | 8.6 (415 reviews) | Not enough data | | **Time Tracking** | 6.8 (55 reviews) | 8.4 (388 reviews) | Not enough data | | **Surveys** | 6.5 (50 reviews) | 8.3 (325 reviews) | Not enough data | #### Access & Usability | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Mobile** | 6.5 (53 reviews) | 7.4 (295 reviews) | Not enough data | | **Self Service** | 7.6 (55 reviews) | 8.8 (392 reviews) | Not enough data | | **Active Directory** | 7.9 (57 reviews) | 9.0 (385 reviews) | Not enough data | | **Multi-Channel Access** | 8.0 (49 reviews) | 8.6 (313 reviews) | Not enough data | #### Agentic AI - Service Desk | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.8/10 | 134 | | **SysAid** | N/A | N/A | | **ConnectWise Automate** | N/A | N/A | #### Analysis | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Threat Detection** | 7.3 (86 reviews) | Not enough data | Not enough data | #### Platform | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Unified Communications Platform** | 7.1 (80 reviews) | Not enough data | Not enough data | | **Remote Access** | 8.4 (123 reviews) | Not enough data | Not enough data | | **ITIL Policy Compliance** | 7.8 (85 reviews) | Not enough data | Not enough data | | **Asset Tracking** | 8.3 (112 reviews) | Not enough data | Not enough data | | **IT Knowledge Management** | 7.6 (94 reviews) | Not enough data | Not enough data | #### Security | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Endpoint Protection** | 7.8 (97 reviews) | Not enough data | Not enough data | | **Patch Management** | 8.2 (120 reviews) | Not enough data | Not enough data | | **Disaster Recovery** | Feature Not Available | Not enough data | Not enough data | | **Service Management** | 8.0 (104 reviews) | Not enough data | Not enough data | | **Workflow Management** | 7.6 (94 reviews) | Not enough data | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Kaseya VSA (5):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management) **Unique to SysAid (4):** [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [AIOps Tools](https://www.g2.com/categories/aiops-platforms) **Unique to ConnectWise Automate (1):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) --- ## Reviewer Demographics ### By Company Size | Segment | Kaseya VSA | SysAid | ConnectWise Automate | |---|---|---|---| | **Small-Business** | 51.9% | 10.7% | 64.9% | | **Mid-Market** | 41.9% | 59.6% | 32.8% | | **Enterprise** | 6.1% | 29.7% | 2.3% | ### By Industry #### Kaseya VSA - **Information Technology and Services:** 37.1% - **Computer & Network Security:** 9.4% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 36.8% #### SysAid - **Information Technology and Services:** 14.4% - **Hospital & Health Care:** 7.2% - **Financial Services:** 4.5% - **Banking:** 4.4% - **Computer Software:** 3.1% - **Construction:** 2.8% - **Higher Education:** 2.5% - **Non-Profit Organization Management:** 2.5% - **Retail:** 2.5% - **Automotive:** 2.4% - **Other:** 53.6% #### ConnectWise Automate - **Information Technology and Services:** 63.4% - **Computer & Network Security:** 7.6% - **Computer Networking:** 3.8% - **Computer Software:** 2.3% - **Construction:** 2.3% - **Hospital & Health Care:** 2.3% - **Accounting:** 1.5% - **Consumer Goods:** 1.5% - **Hospitality:** 1.5% - **Food & Beverages:** 1.5% - **Other:** 12.2% --- ## Alternatives ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1149 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1098 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3963 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) ### Alternatives to SysAid - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1149 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1867 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6945 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) ### Alternatives to ConnectWise Automate - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1149 reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3963 reviews) - [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews) --- ## Top Discussions ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." ### SysAid - Title: [Does SysAid allow for modern authentication on monitored email?](https://www.g2.com/discussions/24871-does-sysaid-allow-for-modern-authentication-on-monitored-email) — 2 comments, 1 upvote *(includes official response)* > **Top comment:** "In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email..." - Title: [What is SysAid used for?](https://www.g2.com/discussions/what-is-sysaid-used-for) — 1 comment *(includes official response)* > **Top comment:** "SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive,..." - Title: [How do I upgrade my SysAid?](https://www.g2.com/discussions/how-do-i-upgrade-my-sysaid) — 1 comment > **Top comment:** "You can follow those steps: https://documentation.sysaid.com/docs/upgrade-guide" - Title: [Why did you choose service management program?](https://www.g2.com/discussions/why-did-you-choose-service-management-program) — 1 comment > **Top comment:** "We chose it because it facilitates the management of tickets within the company" - Title: [Are Sysaids free?](https://www.g2.com/discussions/are-sysaids-free) — 1 comment > **Top comment:** "There's free version and paid version. The free version has limitation such number of assets, number of administrators and etc. " ### ConnectWise Automate - Title: [What is the best way to create a new user on a computer already in connectwise automate?](https://www.g2.com/discussions/what-is-the-best-way-to-create-a-new-user-on-a-computer-already-in-connectwise-automate) — 1 comment, 1 upvote > **Top comment:** "Use a variable and power shell script." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kaseya-vsa-vs-sysaid-vs-connectwise-automate)