# Kaseya VSA vs SymphonyAI IT Service Management Comparison | | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.6 out of 5 | | **Total Reviews** | 326 | 68 | | **Largest Market Segment** | Small-Business (52.2% of reviews) | Enterprise (68.2% of reviews) | | **Entry Level Price** | standard | No pricing available | --- ## Top Pros & Cons ### Kaseya VSA Pros: - Ease of Use (10 reviews) - Automation (9 reviews) Cons: - Missing Features (5 reviews) - Connectivity Issues (4 reviews) ### SymphonyAI IT Service Management Pros: - Automation (2 reviews) - Automation Efficiency (1 reviews) Cons: - Complex Configuration (1 reviews) - Complexity (1 reviews) --- ## Ratings Comparison | Rating | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Meets Requirements** | 8.3 (257 reviews) | 8.7 (45 reviews) | | **Ease of Use** | 7.6 (265 reviews) | 9.1 (46 reviews) | | **Ease of Setup** | 7.2 (220 reviews) | 8.7 (39 reviews) | | **Ease of Admin** | 7.9 (218 reviews) | 8.6 (37 reviews) | | **Quality of Support** | 7.4 (246 reviews) | 8.4 (45 reviews) | | **Has the product been a good partner in doing business?** | 7.7 (210 reviews) | 8.7 (35 reviews) | | **Product Direction (% positive)** | 7.4 (258 reviews) | 8.8 (39 reviews) | --- ## Pricing ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes ### SymphonyAI IT Service Management #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SymphonyAI IT Service Management** | 8.3/10 | 27 | #### Administration | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Change Management** | Not enough data | 8.6 (25 reviews) | | **Asset Management** | Not enough data | 8.3 (25 reviews) | | **Reports & Analytics** | Not enough data | 8.5 (26 reviews) | #### Service Desk | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Help Desk** | Not enough data | 9.1 (26 reviews) | | **Incident Reports** | Not enough data | 8.8 (25 reviews) | | **Process Workflow** | Not enough data | 8.3 (24 reviews) | #### Management | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Reporting** | Not enough data | 8.5 (26 reviews) | | **Administration Console** | Not enough data | 8.8 (25 reviews) | | **Access Management** | Not enough data | 8.2 (23 reviews) | | **Asset Management** | Not enough data | 8.1 (25 reviews) | | **Policy Dictation** | Not enough data | 7.3 (22 reviews) | #### Functionality | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Ticketing System** | Not enough data | 9.0 (26 reviews) | | **Performance Logging** | Not enough data | 7.8 (26 reviews) | | **Alerting** | Not enough data | 8.1 (25 reviews) | | **Automation** | Not enough data | 7.8 (24 reviews) | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 8.2/10 | 122 | | **SymphonyAI IT Service Management** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Device Management** | 8.3 (121 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Remote Monitoring** | 8.6 (118 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | 7.8 (113 reviews) | Not enough data | | **Application Deployment** | 7.7 (114 reviews) ✓ Verified | Not enough data | | **Patch Management** | 8.1 (117 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Remote Access** | 8.5 (119 reviews) ✓ Verified | Not enough data | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SymphonyAI IT Service Management** | 7.5/10 | 17 | #### Asset Inventory | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Hardware Asset Inventory** | Not enough data | 8.2 (17 reviews) | | **Software Asset Inventory** | Not enough data | 8.2 (16 reviews) | | **Cloud Asset Inventory** | Not enough data | 7.2 (15 reviews) | | **Mobile Asset Inventory** | Not enough data | 7.8 (15 reviews) | | **Asset Discovery** | Not enough data | 8.0 (17 reviews) | #### Generative AI | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **AI Text Generation** | Not enough data | 6.9 (12 reviews) | | **AI Text Generation** | Not enough data | 6.7 (12 reviews) | #### Agentic AI - IT Asset Management | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Central Dashboard** | Not enough data | 8.0 (17 reviews) | | **Asset Policy Management** | Not enough data | 7.2 (16 reviews) | | **Risk Management** | Not enough data | 7.0 (15 reviews) | | **Integrations** | Not enough data | 7.6 (15 reviews) | ### Software Asset Management Tools | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SymphonyAI IT Service Management** | 7.0/10 | 10 | #### Functionality | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Software inventory and lifecycle management** | Not enough data | 8.2 (10 reviews) | | **License entitlement and usage management** | Not enough data | 7.2 (10 reviews) | | **Vendor management and compliance** | Not enough data | 7.4 (9 reviews) | | **Automated end user license provisioning** | Not enough data | 6.9 (9 reviews) | | **Approved app catalogue** | Not enough data | 6.5 (9 reviews) | | **Customized alerts** | Not enough data | 7.6 (9 reviews) | #### Agentic AI - Software Asset Management Tools | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Risk assessment | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Shadow IT detection** | Not enough data | 6.3 (9 reviews) | | **Software vulnerability assessment** | Not enough data | 6.3 (9 reviews) | | **Redundant software functionality identification** | Not enough data | 6.5 (9 reviews) | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.4/10 | 113 | | **SymphonyAI IT Service Management** | N/A | N/A | #### Administration | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Screen Sharing** | 8.8 (106 reviews) | Not enough data | | **File Sharing** | 8.0 (101 reviews) | Not enough data | | **Session Recording** | 7.8 (91 reviews) | Not enough data | | **Unattended Remote Access** | 8.6 (107 reviews) | Not enough data | | **Multi - Session Handling** | 8.2 (94 reviews) | Not enough data | | **Multi-Monitor Support** | 7.8 (99 reviews) | Not enough data | #### Maintenance | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Remote Reboot** | 8.7 (102 reviews) | Not enough data | | **Remote Printing** | 7.1 (84 reviews) | Not enough data | #### Communication | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Text Chat** | 7.3 (93 reviews) | Not enough data | | **VoIP** | 5.4 (79 reviews) | Not enough data | | **Video Conference Call** | 5.6 (78 reviews) | Not enough data | | **Screen Annotations** | 6.6 (77 reviews) | Not enough data | #### Security | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Data Encryption** | 7.4 (81 reviews) | Not enough data | | **Compliance** | 7.7 (88 reviews) | Not enough data | #### Device Support | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Mobile Device Access** | 6.1 (82 reviews) | Not enough data | | **Multi-Platform Support** | 7.6 (94 reviews) | Not enough data | | **Cross-Platform** | 7.5 (93 reviews) | Not enough data | #### Performance | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Reporting** | 7.7 (98 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.5/10 | 77 | | **SymphonyAI IT Service Management** | 8.4/10 | 24 | #### Incident Management | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Automate Ticket Routing** | 7.9 (58 reviews) | 8.5 (21 reviews) | | **Ticket Prioritization** | 8.0 (57 reviews) | 8.6 (21 reviews) | | **Ticket Notifications** | 8.0 (60 reviews) | 9.2 (21 reviews) | | **Knowledge Base** | 7.3 (59 reviews) | 8.2 (20 reviews) | | **Knowledge Base/Ticket Integration** | 7.6 (54 reviews) | 8.2 (20 reviews) | #### Reporting | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Dashboards** | 7.3 (68 reviews) | 7.9 (21 reviews) | | **Time Tracking** | 6.8 (55 reviews) | 8.5 (20 reviews) | | **Surveys** | 6.5 (50 reviews) | 8.4 (18 reviews) | #### Access & Usability | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Mobile** | 6.5 (53 reviews) | 7.8 (19 reviews) | | **Self Service** | 7.6 (55 reviews) | 8.4 (21 reviews) | | **Active Directory** | 7.9 (57 reviews) | 8.2 (18 reviews) | | **Multi-Channel Access** | 8.0 (49 reviews) | 8.4 (18 reviews) | #### Agentic AI - Service Desk | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.8/10 | 134 | | **SymphonyAI IT Service Management** | 8.0/10 | 14 | #### Analysis | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Threat Detection** | 7.3 (86 reviews) | 7.3 (8 reviews) | #### Platform | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Unified Communications Platform** | 7.1 (80 reviews) | 8.8 (10 reviews) | | **Remote Access** | 8.4 (123 reviews) | 8.2 (10 reviews) | | **ITIL Policy Compliance** | 7.8 (85 reviews) | 8.8 (10 reviews) | | **Asset Tracking** | 8.3 (112 reviews) | 7.9 (13 reviews) | | **IT Knowledge Management** | 7.6 (94 reviews) | 8.5 (13 reviews) | #### Security | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Endpoint Protection** | 7.8 (97 reviews) | 8.1 (9 reviews) | | **Patch Management** | 8.2 (120 reviews) | 6.7 (10 reviews) | | **Disaster Recovery** | Feature Not Available | 6.7 (9 reviews) | | **Service Management** | 8.0 (104 reviews) | 8.7 (13 reviews) | | **Workflow Management** | 7.6 (94 reviews) | 8.2 (12 reviews) | #### Agentic AI - Enterprise IT Management | Feature | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to Kaseya VSA (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management) **Unique to SymphonyAI IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) --- ## Reviewer Demographics ### By Company Size | Segment | Kaseya VSA | SymphonyAI IT Service Management | |---|---|---| | **Small-Business** | 52.2% | 1.5% | | **Mid-Market** | 41.7% | 30.3% | | **Enterprise** | 6.1% | 68.2% | ### By Industry #### Kaseya VSA - **Information Technology and Services:** 37.0% - **Computer & Network Security:** 9.3% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 37.0% #### SymphonyAI IT Service Management - **Information Technology and Services:** 30.3% - **Automotive:** 12.1% - **Computer Software:** 7.6% - **Financial Services:** 6.1% - **Manufacturing:** 4.5% - **Airlines/Aviation:** 3.0% - **Consulting:** 3.0% - **Consumer Electronics:** 3.0% - **Electrical/Electronic Manufacturing:** 3.0% - **Health, Wellness and Fitness:** 3.0% - **Other:** 24.2% --- ## Alternatives ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4581 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (514 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) ### Alternatives to SymphonyAI IT Service Management - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1903 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4581 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (489 reviews) --- ## Top Discussions ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." ### SymphonyAI IT Service Management No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kaseya-vsa-vs-symphonyai-it-service-management)