# Kaseya VSA vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splashtop Remote Support excels in **ease of use** , with many users highlighting its straightforward deployment on PCs and smooth remote connections. In contrast, Kaseya VSA, while functional, has received feedback indicating that it can be less intuitive, with some users facing configuration challenges.
- **Users say** that Splashtop's initial setup is remarkably smooth, allowing for easy modifications to user access through its admin features. Kaseya VSA, however, has been noted for having a more complex setup process, which may require additional training and support.
- **Reviewers mention** that Splashtop Remote Support offers excellent multi-monitor support and file-sharing capabilities, making it a favorite for teams needing to collaborate effectively. Kaseya VSA, while it does provide these features, has not received the same level of praise, with users indicating that its file-sharing options could be improved.
- **According to verified reviews** , Splashtop Remote Support stands out for its competitive pricing, which users appreciate as it significantly reduces costs compared to alternatives like LogMeIn Rescue. Kaseya VSA, while offering a comprehensive suite of tools, does not have the same level of cost-effectiveness highlighted by users.
- **G2 reviewers report** that Kaseya VSA shines in its **remote management tools** , with users praising its integrated features and overall functionality. However, Splashtop Remote Support has been recognized for its superior customer support, with many users noting the responsiveness and helpfulness of the support team.
- **Users say** that Splashtop Remote Support is particularly effective for small businesses, with a high percentage of users in this segment reporting satisfaction with its performance. Kaseya VSA also serves small businesses well, but its overall user satisfaction ratings are lower, indicating potential areas for improvement in meeting user needs.



| | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 326 | 254 | 
| **Largest Market Segment** | Small-Business (52.2% of reviews) | Small-Business (60.3% of reviews) | 
| **Entry Level Price** | standard | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### Kaseya VSA

Pros:
- Ease of Use (7 reviews)
- Automation (6 reviews)

Cons:
- Missing Features (4 reviews)
- Connection Issues (3 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 8.3 (257 reviews) | 9.5 (201 reviews) | 
  | **Ease of Use** | 7.6 (265 reviews) | 9.5 (201 reviews) | 
  | **Ease of Setup** | 7.2 (220 reviews) | 9.4 (172 reviews) | 
  | **Ease of Admin** | 7.9 (218 reviews) | 9.4 (157 reviews) | 
  | **Quality of Support** | 7.4 (246 reviews) | 9.3 (162 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (210 reviews) | 9.5 (151 reviews) | 
  | **Product Direction (% positive)** | 7.4 (258 reviews) | 9.3 (189 reviews) | 

---
## Pricing

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 8.2/10 | 122 |
| **Splashtop Remote Support** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Device Management** | 8.3 (121 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Remote Monitoring** | 8.6 (118 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 7.8 (113 reviews) | Not enough data | 
| **Application Deployment** | 7.7 (114 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.1 (117 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Remote Access** | 8.5 (119 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.4/10 | 113 |
| **Splashtop Remote Support** | 8.3/10 | 79 |

#### Administration

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | 8.8 (106 reviews) | 9.4 (71 reviews) | 
| **File Sharing** | 8.0 (101 reviews) | 8.9 (63 reviews) | 
| **Session Recording** | 7.8 (91 reviews) | 8.6 (60 reviews) | 
| **Unattended Remote Access** | 8.6 (107 reviews) | 9.2 (67 reviews) | 
| **Multi - Session Handling** | 8.2 (94 reviews) | 8.7 (59 reviews) | 
| **Multi-Monitor Support** | 7.8 (99 reviews) | 9.0 (68 reviews) | 

#### Maintenance

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | 8.7 (102 reviews) | 8.7 (60 reviews) | 
| **Remote Printing** | 7.1 (84 reviews) | 7.9 (52 reviews) | 

#### Communication 

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | 7.3 (93 reviews) | 8.7 (58 reviews) | 
| **VoIP** | 5.4 (79 reviews) | 5.8 (48 reviews) | 
| **Video Conference Call** | 5.6 (78 reviews) | 5.3 (46 reviews) | 
| **Screen Annotations** | 6.6 (77 reviews) | 6.9 (49 reviews) | 

#### Security

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | 7.4 (81 reviews) | 8.6 (57 reviews) | 
| **Compliance** | 7.7 (88 reviews) | 8.5 (56 reviews) | 

#### Device Support

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | 6.1 (82 reviews) | 8.7 (57 reviews) | 
| **Multi-Platform Support** | 7.6 (94 reviews) | 9.1 (58 reviews) | 
| **Cross-Platform** | 7.5 (93 reviews) | 8.8 (58 reviews) | 

#### Performance

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 7.7 (98 reviews) | 7.9 (51 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.5/10 | 77 |
| **Splashtop Remote Support** | 7.3/10 | 78 |

#### Incident Management

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | 7.9 (58 reviews) | Feature Not Available | 
| **Ticket Prioritization** | 8.0 (57 reviews) | 6.6 (18 reviews) | 
| **Ticket Notifications** | 8.0 (60 reviews) | 6.9 (17 reviews) | 
| **Knowledge Base** | 7.3 (59 reviews) | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.6 (54 reviews) | Feature Not Available | 

#### Reporting

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | 7.3 (68 reviews) | 8.0 (21 reviews) | 
| **Time Tracking** | 6.8 (55 reviews) | Feature Not Available | 
| **Surveys** | 6.5 (50 reviews) | Feature Not Available | 

#### Access & Usability

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | 6.5 (53 reviews) | 8.8 (50 reviews) | 
| **Self Service** | 7.6 (55 reviews) | Feature Not Available | 
| **Active Directory** | 7.9 (57 reviews) | 7.0 (19 reviews) | 
| **Multi-Channel Access** | 8.0 (49 reviews) | 7.7 (19 reviews) | 

#### Agentic AI - Service Desk

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (8 reviews) | 
| **Decision Making** | Not enough data | 6.5 (8 reviews) | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.8/10 | 134 |
| **Splashtop Remote Support** | N/A | N/A |

#### Analysis

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Threat Detection** | 7.3 (86 reviews) | Not enough data | 

#### Platform

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Unified Communications Platform** | 7.1 (80 reviews) | Not enough data | 
| **Remote Access** | 8.4 (123 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.8 (85 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (112 reviews) | Not enough data | 
| **IT Knowledge Management** | 7.6 (94 reviews) | Not enough data | 

#### Security

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Endpoint Protection** | 7.8 (97 reviews) | Not enough data | 
| **Patch Management** | 8.2 (120 reviews) | Not enough data | 
| **Disaster Recovery** | Feature Not Available | Not enough data | 
| **Service Management** | 8.0 (104 reviews) | Not enough data | 
| **Workflow Management** | 7.6 (94 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to Kaseya VSA (2):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Kaseya VSA | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 52.2% | 60.3% | 
| **Mid-Market** | 41.7% | 36.0% | 
| **Enterprise** | 6.1% | 3.8% | 

### By Industry

#### Kaseya VSA

- **Information Technology and Services:** 37.0%
- **Computer & Network Security:** 9.3%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.3%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 37.0%

#### Splashtop Remote Support

- **Information Technology and Services:** 23.4%
- **Computer & Network Security:** 7.4%
- **Computer Software:** 7.4%
- **Construction:** 3.9%
- **Accounting:** 3.5%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 3.0%
- **Retail:** 3.0%
- **Higher Education:** 2.6%
- **Telecommunications:** 2.6%
- **Other:** 40.3%

---
## Alternatives

### Alternatives to Kaseya VSA

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1172 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4311 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1108 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3972 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (502 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3972 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4311 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1172 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (696 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (386 reviews)

---
## Top Discussions

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kaseya-vsa-vs-splashtop-inc-splashtop-remote-support)