# Kaseya VSA vs SolarWinds Service Desk Comparison --- ## AI Generated Summary - **G2 reviewers report** that SolarWinds Service Desk excels in user experience, with many praising its **intuitive interface** and **easy navigation**. Users appreciate the straightforward design, which makes it accessible for all team members, while Kaseya VSA, although functional, has received mixed feedback regarding its usability. - **According to verified reviews** , SolarWinds Service Desk stands out for its **quick implementation** and **strong support**. Users highlight the efficient onboarding process and responsive customer service, which contrasts with Kaseya VSA, where some users have noted challenges in setup and support quality. - **Users say** that SolarWinds Service Desk offers a robust **automated ticketing system** that enhances workflow efficiency. Reviewers have noted features like customizable approval steps and integrated IT asset management, while Kaseya VSA's ticketing features, though effective, do not receive the same level of acclaim. - **Reviewers mention** that SolarWinds Service Desk provides excellent **mobile access** , allowing users to manage tickets on the go. This feature has been particularly appreciated by those who need flexibility, whereas Kaseya VSA's mobile capabilities are seen as less comprehensive. - **According to recent user feedback** , SolarWinds Service Desk's **knowledge base** integration is a significant advantage, with users finding it easy to access relevant information quickly. In contrast, Kaseya VSA's knowledge base features have been described as less user-friendly, impacting overall efficiency. - **G2 reviewers highlight** that SolarWinds Service Desk has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users appreciate the combination of features and support, while Kaseya VSA, despite having a solid offering, has received lower satisfaction ratings, indicating room for improvement. | | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Star Rating** | 4.0 out of 5 | 4.3 out of 5 | | **Total Reviews** | 326 | 785 | | **Largest Market Segment** | Small-Business (52.2% of reviews) | Mid-Market (68.3% of reviews) | | **Entry Level Price** | standard | $39.00 Per Month | --- ## Top Pros & Cons ### Kaseya VSA Pros: - Ease of Use (10 reviews) - Automation (9 reviews) Cons: - Missing Features (5 reviews) - Connectivity Issues (4 reviews) ### SolarWinds Service Desk Pros: - Ticketing System (8 reviews) - Asset Management (7 reviews) Cons: - Missing Features (5 reviews) - Asset Management (4 reviews) --- ## Ratings Comparison | Rating | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Meets Requirements** | 8.3 (257 reviews) | 8.6 (694 reviews) | | **Ease of Use** | 7.6 (265 reviews) | 9.0 (712 reviews) | | **Ease of Setup** | 7.2 (220 reviews) | 8.6 (572 reviews) | | **Ease of Admin** | 7.9 (218 reviews) | 8.9 (580 reviews) | | **Quality of Support** | 7.4 (246 reviews) | 8.9 (681 reviews) | | **Has the product been a good partner in doing business?** | 7.7 (210 reviews) | 9.0 (560 reviews) | | **Product Direction (% positive)** | 7.4 (258 reviews) | 9.0 (678 reviews) | --- ## Pricing ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes ### SolarWinds Service Desk #### Entry-Level Pricing Plan: ESSENTIALS Price: $39.00 Per Month Description: Includes: Key Features: - Incident Management - Knowledge Base - Service Portal [Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SolarWinds Service Desk** | 8.5/10 | 143 | #### Administration | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.5 (114 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.3 (122 reviews) ✓ Verified | #### Service Desk | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Help Desk** | Not enough data | 9.3 (128 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 8.7 (124 reviews) ✓ Verified | #### Management | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Reporting** | Not enough data | 8.1 (68 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.3 (61 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | #### Functionality | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Ticketing System** | Not enough data | 9.2 (74 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | | **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | | **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 8.2/10 | 122 | | **SolarWinds Service Desk** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Device Management** | 8.3 (121 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Remote Monitoring** | 8.6 (118 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | 7.8 (113 reviews) | Not enough data | | **Application Deployment** | 7.7 (114 reviews) ✓ Verified | Not enough data | | **Patch Management** | 8.1 (117 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Remote Access** | 8.5 (119 reviews) ✓ Verified | Not enough data | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SolarWinds Service Desk** | 7.6/10 | 108 | #### Monitoring | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | 4.3 (9 reviews) | #### Management Tools | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | | **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | | **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | #### Generative AI | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | 5.9 (24 reviews) | | **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | #### Agentic AI - Incident Management | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SolarWinds Service Desk** | 8.2/10 | 76 | #### Asset Inventory | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | | **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | | **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | | **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | | **Asset Discovery** | Not enough data | 8.0 (60 reviews) | #### Generative AI | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **AI Text Generation** | Not enough data | Feature Not Available | | **AI Text Generation** | Not enough data | Feature Not Available | #### Agentic AI - IT Asset Management | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Management | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Central Dashboard** | Not enough data | 8.6 (65 reviews) | | **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | | **Risk Management** | Not enough data | 8.0 (9 reviews) | | **Integrations** | Not enough data | 8.1 (57 reviews) | ### Software Asset Management Tools | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **SolarWinds Service Desk** | N/A | N/A | #### Functionality | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Software inventory and lifecycle management** | Not enough data | Not enough data | | **License entitlement and usage management** | Not enough data | Not enough data | | **Vendor management and compliance** | Not enough data | Not enough data | | **Automated end user license provisioning** | Not enough data | Not enough data | | **Approved app catalogue** | Not enough data | Not enough data | | **Customized alerts** | Not enough data | Not enough data | #### Agentic AI - Software Asset Management Tools | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Risk assessment | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Shadow IT detection** | Not enough data | Feature Not Available | | **Software vulnerability assessment** | Not enough data | Feature Not Available | | **Redundant software functionality identification** | Not enough data | Feature Not Available | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.4/10 | 113 | | **SolarWinds Service Desk** | N/A | N/A | #### Administration | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Screen Sharing** | 8.8 (106 reviews) | Not enough data | | **File Sharing** | 8.0 (101 reviews) | Not enough data | | **Session Recording** | 7.8 (91 reviews) | Not enough data | | **Unattended Remote Access** | 8.6 (107 reviews) | Not enough data | | **Multi - Session Handling** | 8.2 (94 reviews) | Not enough data | | **Multi-Monitor Support** | 7.8 (99 reviews) | Not enough data | #### Maintenance | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Remote Reboot** | 8.7 (102 reviews) | Not enough data | | **Remote Printing** | 7.1 (84 reviews) | Not enough data | #### Communication | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Text Chat** | 7.3 (93 reviews) | Not enough data | | **VoIP** | 5.4 (79 reviews) | Not enough data | | **Video Conference Call** | 5.6 (78 reviews) | Not enough data | | **Screen Annotations** | 6.6 (77 reviews) | Not enough data | #### Security | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Data Encryption** | 7.4 (81 reviews) | Not enough data | | **Compliance** | 7.7 (88 reviews) | Not enough data | #### Device Support | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Mobile Device Access** | 6.1 (82 reviews) | Not enough data | | **Multi-Platform Support** | 7.6 (94 reviews) | Not enough data | | **Cross-Platform** | 7.5 (93 reviews) | Not enough data | #### Performance | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Reporting** | 7.7 (98 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.5/10 | 77 | | **SolarWinds Service Desk** | 8.3/10 | 488 | #### Incident Management | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Automate Ticket Routing** | 7.9 (58 reviews) | 8.6 (430 reviews) | | **Ticket Prioritization** | 8.0 (57 reviews) | 8.6 (423 reviews) | | **Ticket Notifications** | 8.0 (60 reviews) | 8.8 (459 reviews) | | **Knowledge Base** | 7.3 (59 reviews) | 8.3 (412 reviews) | | **Knowledge Base/Ticket Integration** | 7.6 (54 reviews) | 8.5 (396 reviews) | #### Reporting | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Dashboards** | 7.3 (68 reviews) | 8.3 (455 reviews) | | **Time Tracking** | 6.8 (55 reviews) | 8.2 (356 reviews) | | **Surveys** | 6.5 (50 reviews) | 8.0 (329 reviews) | #### Access & Usability | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Mobile** | 6.5 (53 reviews) | 7.2 (359 reviews) | | **Self Service** | 7.6 (55 reviews) | 8.5 (401 reviews) | | **Active Directory** | 7.9 (57 reviews) | 8.3 (340 reviews) | | **Multi-Channel Access** | 8.0 (49 reviews) | 8.5 (276 reviews) | #### Agentic AI - Service Desk | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.8/10 | 134 | | **SolarWinds Service Desk** | N/A | N/A | #### Analysis | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Threat Detection** | 7.3 (86 reviews) | Not enough data | #### Platform | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Unified Communications Platform** | 7.1 (80 reviews) | Not enough data | | **Remote Access** | 8.4 (123 reviews) | Not enough data | | **ITIL Policy Compliance** | 7.8 (85 reviews) | Not enough data | | **Asset Tracking** | 8.3 (112 reviews) | Not enough data | | **IT Knowledge Management** | 7.6 (94 reviews) | Not enough data | #### Security | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Endpoint Protection** | 7.8 (97 reviews) | Not enough data | | **Patch Management** | 8.2 (120 reviews) | Not enough data | | **Disaster Recovery** | Feature Not Available | Not enough data | | **Service Management** | 8.0 (104 reviews) | Not enough data | | **Workflow Management** | 7.6 (94 reviews) | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to Kaseya VSA (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Patch Management Software](https://www.g2.com/categories/patch-management) **Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Incident Management Software](https://www.g2.com/categories/incident-management), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Kaseya VSA | SolarWinds Service Desk | |---|---|---| | **Small-Business** | 52.2% | 7.9% | | **Mid-Market** | 41.7% | 68.3% | | **Enterprise** | 6.1% | 23.7% | ### By Industry #### Kaseya VSA - **Information Technology and Services:** 37.0% - **Computer & Network Security:** 9.3% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 37.0% #### SolarWinds Service Desk - **Information Technology and Services:** 12.5% - **Hospital & Health Care:** 7.5% - **Higher Education:** 4.8% - **Education Management:** 4.8% - **Financial Services:** 4.3% - **Computer Software:** 4.1% - **Construction:** 3.2% - **Retail:** 3.1% - **Insurance:** 3.1% - **Non-Profit Organization Management:** 2.7% - **Other:** 49.8% --- ## Alternatives ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4591 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (514 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (349 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) ### Alternatives to SolarWinds Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4591 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) --- ## Top Discussions ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." ### SolarWinds Service Desk - Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app. " - Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. Samanage had an EXE and an ISO. I'm none to interested in..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kaseya-vsa-vs-solarwinds-service-desk)