Compare Kaseya VSA and SolarWinds DameWare Remote Support 
At a Glance
Market Segments
Small-Business (51.8% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
standard
No pricing available
Kaseya VSA
Star Rating
(323)4.0 out of 5
Market Segments
Small-Business (51.8% of reviews)
Pros & Cons
Entry-Level Pricing
standard
Free Trial is available
Learn more about Kaseya VSASolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kaseya VSA excels in providing a comprehensive suite of tools, with users highlighting its "excellent interface" and the ability to manage multiple functions from a single hub, making it particularly beneficial for small businesses.
- Users say that SolarWinds DameWare Remote Support stands out for its fast issue resolution, allowing technicians to quickly address end-user problems without long connection times, which is a significant advantage in high-pressure environments.
- Reviewers mention that Kaseya VSA's support is "phenomenal," indicating a strong commitment to customer service, which can be crucial for businesses that rely on timely assistance for their IT needs.
- According to verified reviews, SolarWinds DameWare Remote Support is praised for its unattended support capabilities, allowing technicians to resolve issues without interrupting the end user, enhancing overall productivity.
- G2 reviewers highlight that while Kaseya VSA has a solid feature set, some users find it challenging to configure for their specific workflows, which can lead to a steeper learning curve compared to its competitors.
- Users appreciate the ease of use of SolarWinds DameWare Remote Support, with many noting its lightweight design and versatility, making it easy to maintain and adapt to various IT environments.
Pricing
Entry-Level Pricing
Kaseya VSA
Kaseya VSA Pricing
standard
Full featured solution for IT departments and MSPs.
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management
SolarWinds DameWare Remote Support
No pricing availableFree Trial
Kaseya VSA
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
8.3
255
9.1
60
Ease of Use
7.6
263
9.0
60
Ease of Setup
7.2
218
8.8
41
Ease of Admin
7.9
217
9.0
40
Quality of Support
7.4
244
8.2
48
Has the product been a good partner in doing business?
7.7
209
8.7
38
Product Direction (% positive)
7.4
256
7.1
57
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
8.3
121
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
8.6
118
|
Verified
Not enough data
7.8
113
Not enough data
7.7
114
|
Verified
Not enough data
8.1
117
|
Verified
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
8.5
119
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
105
8.3
5
8.0
100
Not enough data
7.8
90
Not enough data
8.6
106
8.0
5
8.2
94
7.3
5
7.8
99
7.3
5
Maintenance
8.7
102
Not enough data
7.1
84
Feature Not Available
Communication
7.3
93
Not enough data
5.4
79
Feature Not Available
5.6
78
Feature Not Available
6.6
77
Feature Not Available
Security
7.4
81
Not enough data
7.7
88
Not enough data
Device Support
6.1
82
Not enough data
7.6
94
Not enough data
7.5
93
Not enough data
Performance
7.8
97
Feature Not Available
Incident Management
7.9
58
Not enough data
8.0
57
Not enough data
8.0
60
Not enough data
7.3
59
Not enough data
7.6
54
Not enough data
Reporting
7.3
68
Not enough data
6.8
55
Not enough data
6.5
50
Not enough data
Access & Usability
6.5
53
Not enough data
7.6
55
Not enough data
7.9
57
Not enough data
8.0
49
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.3
86
Not enough data
Platform
7.1
80
Not enough data
8.4
123
Not enough data
7.8
85
Not enough data
8.3
112
Not enough data
7.6
94
Not enough data
Security
7.8
97
Not enough data
8.2
120
Not enough data
Feature Not Available
Not enough data
8.0
104
Not enough data
7.6
94
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.1
15
Not enough data
8.7
13
Not enough data
8.7
15
Not enough data
7.1
7
Not enough data
Feature Not Available
Not enough data
9.4
17
Not enough data
Feature Not Available
Platform
Not enough data
8.8
13
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
19
Security
Not enough data
7.2
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Kaseya VSA and SolarWinds DameWare Remote Support are categorized as Remote Support
Unique Categories
Kaseya VSA is categorized as Remote Monitoring & Management (RMM), Enterprise IT Management, Service Desk, and Patch Management
SolarWinds DameWare Remote Support is categorized as Remote Desktop
Reviews
Reviewers' Company Size
Kaseya VSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
36.9%
Computer & Network Security
9.4%
Computer Networking
2.6%
Primary/Secondary Education
2.6%
Financial Services
2.3%
Other
46.3%
Information Technology and Services
11.8%
Education Management
7.4%
Government Administration
5.9%
Automotive
4.4%
Oil & Energy
4.4%
Other
66.2%
Discussions
What if I'm under contract with another solution?
1 Comment
Official Response from Kaseya VSA
We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing...Read more
Is there a Free Trial available of the Product?
1 Comment
Official Response from Kaseya VSA
We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we...Read more
Where is Kaseya located?
1 Comment
Official Response from Kaseya VSA
Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us...Read more
SolarWinds DameWare Remote Support has no discussions with answers
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