# Kaseya VSA vs Serviceaide ChangeGear Comparison | | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Star Rating** | 4.0 out of 5 | 3.9 out of 5 | | **Total Reviews** | 324 | 105 | | **Largest Market Segment** | Small-Business (51.9% of reviews) | Mid-Market (50.0% of reviews) | | **Entry Level Price** | standard | No pricing available | --- ## Top Pros & Cons ### Kaseya VSA Pros: - Ease of Use (7 reviews) - Automation (6 reviews) Cons: - Missing Features (4 reviews) - Connection Issues (3 reviews) ### Serviceaide ChangeGear Pros: - Incident Management (5 reviews) - Asset Management (4 reviews) Cons: - Outdated Interface (4 reviews) - Slow Performance (4 reviews) --- ## Ratings Comparison | Rating | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Meets Requirements** | 8.3 (256 reviews) | 8.5 (95 reviews) | | **Ease of Use** | 7.6 (264 reviews) | 8.1 (95 reviews) | | **Ease of Setup** | 7.2 (219 reviews) | 7.4 (71 reviews) | | **Ease of Admin** | 7.9 (217 reviews) | 7.6 (64 reviews) | | **Quality of Support** | 7.4 (245 reviews) | 8.3 (88 reviews) | | **Has the product been a good partner in doing business?** | 7.7 (209 reviews) | 8.4 (63 reviews) | | **Product Direction (% positive)** | 7.4 (257 reviews) | 8.5 (91 reviews) | --- ## Pricing ### Kaseya VSA #### Entry-Level Pricing Plan: Kaseya VSA Pricing Price: standard Description: Full featured solution for IT departments and MSPs. Key Features: - Discover, Audit, Inventory, Monitor - Clients, Servers & Networks - Remote Control - Patch Management [Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) #### Free Trial Yes ### Serviceaide ChangeGear #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### IT Service Management (ITSM) Tools | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **Serviceaide ChangeGear** | 8.4/10 | 29 | #### Administration | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Change Management** | Not enough data | 8.9 (28 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.4 (24 reviews) ✓ Verified | | **Reports & Analytics** | Not enough data | 8.6 (26 reviews) ✓ Verified | #### Service Desk | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Help Desk** | Not enough data | 8.6 (23 reviews) ✓ Verified | | **Incident Reports** | Not enough data | 8.8 (24 reviews) ✓ Verified | | **Process Workflow** | Not enough data | 8.7 (21 reviews) ✓ Verified | #### Management | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Reporting** | Not enough data | 8.6 (19 reviews) ✓ Verified | | **Administration Console** | Not enough data | 8.2 (19 reviews) ✓ Verified | | **Access Management** | Not enough data | 8.3 (17 reviews) ✓ Verified | | **Asset Management** | Not enough data | 8.0 (17 reviews) ✓ Verified | | **Policy Dictation** | Not enough data | 8.3 (17 reviews) | #### Functionality | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Ticketing System** | Not enough data | 9.3 (19 reviews) ✓ Verified | | **Performance Logging** | Not enough data | 8.2 (10 reviews) | | **Alerting** | Not enough data | 7.7 (13 reviews) ✓ Verified | | **Automation** | Not enough data | 8.0 (15 reviews) ✓ Verified | #### Agentic AI - IT Service Management (ITSM) Tools | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Monitoring & Management (RMM) | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 8.2/10 | 122 | | **Serviceaide ChangeGear** | N/A | N/A | #### Inventory Management - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Device Management** | 8.3 (121 reviews) ✓ Verified | Not enough data | | **Asset Management** | Not enough data | Not enough data | | **ITIL Policy Compliance** | Not enough data | Not enough data | #### Monitoring and Management | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Remote Monitoring** | 8.6 (118 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | 7.8 (113 reviews) | Not enough data | | **Application Deployment** | 7.7 (114 reviews) ✓ Verified | Not enough data | | **Patch Management** | 8.1 (117 reviews) ✓ Verified | Not enough data | | **Asset Tracking** | Not enough data | Not enough data | #### IT Operations & Workflow - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Workflow Management** | Not enough data | Not enough data | #### Service Management | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Remote Access** | 8.5 (119 reviews) ✓ Verified | Not enough data | | **Service Management (Issue Prioritization)** | Not enough data | Not enough data | | **Ticketing** | Not enough data | Not enough data | #### Agentic AI - Remote Monitoring & Management (RMM) | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Incident Management | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | N/A | N/A | | **Serviceaide ChangeGear** | 7.8/10 | 26 | #### Monitoring | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Constant Monitoring** | Not enough data | 7.3 (13 reviews) ✓ Verified | | **Timely Alerts** | Not enough data | 7.8 (20 reviews) ✓ Verified | | **TIcket Accuracy** | Not enough data | 8.5 (23 reviews) ✓ Verified | | **AI Monitoring** | Not enough data | Not enough data | #### Management Tools | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Ticket Assignment** | Not enough data | 9.1 (22 reviews) ✓ Verified | | **Standardization** | Not enough data | 8.9 (22 reviews) ✓ Verified | | **Lifecycle Visualization** | Not enough data | 7.9 (19 reviews) ✓ Verified | #### Generative AI | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **AI Text Generation** | Not enough data | 6.4 (6 reviews) | | **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | #### Agentic AI - Incident Management | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Remote Support | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.4/10 | 112 | | **Serviceaide ChangeGear** | N/A | N/A | #### Administration | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Screen Sharing** | 8.7 (105 reviews) | Not enough data | | **File Sharing** | 8.0 (100 reviews) | Not enough data | | **Session Recording** | 7.8 (90 reviews) | Not enough data | | **Unattended Remote Access** | 8.6 (106 reviews) | Not enough data | | **Multi - Session Handling** | 8.2 (94 reviews) | Not enough data | | **Multi-Monitor Support** | 7.8 (99 reviews) | Not enough data | #### Maintenance | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Remote Reboot** | 8.7 (102 reviews) | Not enough data | | **Remote Printing** | 7.1 (84 reviews) | Not enough data | #### Communication | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Text Chat** | 7.3 (93 reviews) | Not enough data | | **VoIP** | 5.4 (79 reviews) | Not enough data | | **Video Conference Call** | 5.6 (78 reviews) | Not enough data | | **Screen Annotations** | 6.6 (77 reviews) | Not enough data | #### Security | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Data Encryption** | 7.4 (81 reviews) | Not enough data | | **Compliance** | 7.7 (88 reviews) | Not enough data | #### Device Support | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Mobile Device Access** | 6.1 (82 reviews) | Not enough data | | **Multi-Platform Support** | 7.6 (94 reviews) | Not enough data | | **Cross-Platform** | 7.5 (93 reviews) | Not enough data | #### Performance | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Reporting** | 7.7 (98 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.5/10 | 77 | | **Serviceaide ChangeGear** | 7.7/10 | 60 | #### Incident Management | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Automate Ticket Routing** | 7.9 (58 reviews) | 8.5 (49 reviews) | | **Ticket Prioritization** | 8.0 (57 reviews) | 8.3 (51 reviews) | | **Ticket Notifications** | 8.0 (60 reviews) | 8.2 (58 reviews) | | **Knowledge Base** | 7.3 (59 reviews) | 7.4 (49 reviews) | | **Knowledge Base/Ticket Integration** | 7.6 (54 reviews) | 7.4 (39 reviews) | #### Reporting | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Dashboards** | 7.3 (68 reviews) | 7.8 (53 reviews) | | **Time Tracking** | 6.8 (55 reviews) | 6.9 (42 reviews) | | **Surveys** | 6.5 (50 reviews) | 6.9 (38 reviews) | #### Access & Usability | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Mobile** | 6.5 (53 reviews) | 6.7 (22 reviews) | | **Self Service** | 7.6 (55 reviews) | 8.2 (48 reviews) | | **Active Directory** | 7.9 (57 reviews) | 8.2 (50 reviews) | | **Multi-Channel Access** | 8.0 (49 reviews) | 8.1 (30 reviews) | #### Agentic AI - Service Desk | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Enterprise IT Management | Product | Score | Reviews | |---|---|---| | **Kaseya VSA** | 7.8/10 | 134 | | **Serviceaide ChangeGear** | N/A | N/A | #### Analysis | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Threat Detection** | 7.3 (86 reviews) | Not enough data | #### Platform | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Unified Communications Platform** | 7.1 (80 reviews) | Not enough data | | **Remote Access** | 8.4 (123 reviews) | Not enough data | | **ITIL Policy Compliance** | 7.8 (85 reviews) | Not enough data | | **Asset Tracking** | 8.3 (112 reviews) | Not enough data | | **IT Knowledge Management** | 7.6 (94 reviews) | Not enough data | #### Security | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Endpoint Protection** | 7.8 (97 reviews) | Not enough data | | **Patch Management** | 8.2 (120 reviews) | Not enough data | | **Disaster Recovery** | Feature Not Available | Not enough data | | **Service Management** | 8.0 (104 reviews) | Not enough data | | **Workflow Management** | 7.6 (94 reviews) | Not enough data | #### Agentic AI - Enterprise IT Management | Feature | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to Kaseya VSA (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Patch Management Software](https://www.g2.com/categories/patch-management) **Unique to Serviceaide ChangeGear (2):** [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Kaseya VSA | Serviceaide ChangeGear | |---|---|---| | **Small-Business** | 51.9% | 11.5% | | **Mid-Market** | 41.9% | 50.0% | | **Enterprise** | 6.1% | 38.5% | ### By Industry #### Kaseya VSA - **Information Technology and Services:** 37.1% - **Computer & Network Security:** 9.4% - **Computer Networking:** 2.6% - **Primary/Secondary Education:** 2.6% - **Financial Services:** 2.3% - **Consulting:** 1.9% - **Banking:** 1.9% - **Computer Software:** 1.9% - **Construction:** 1.9% - **Accounting:** 1.6% - **Other:** 36.8% #### Serviceaide ChangeGear - **Hospital & Health Care:** 13.5% - **Information Technology and Services:** 13.5% - **Financial Services:** 7.7% - **Utilities:** 6.7% - **Telecommunications:** 4.8% - **Health, Wellness and Fitness:** 4.8% - **Civil Engineering:** 3.8% - **Retail:** 2.9% - **Restaurants:** 2.9% - **Banking:** 2.9% - **Other:** 36.5% --- ## Alternatives ### Alternatives to Kaseya VSA - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews) - [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews) - [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews) - [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews) ### Alternatives to Serviceaide ChangeGear - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (766 reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1146 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews) --- ## Top Discussions ### Kaseya VSA - Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..." - Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..." - Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..." - Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..." - Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..." ### Serviceaide ChangeGear No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kaseya-vsa-vs-serviceaide-changegear)