# Kaseya VSA vs N-able MSP Manager Comparison

| | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 3.6 out of 5 | 
| **Total Reviews** | 324 | 33 | 
| **Largest Market Segment** | Small-Business (51.9% of reviews) | Small-Business (68.8% of reviews) | 
| **Entry Level Price** | standard | No pricing available | 

---
## Top Pros & Cons

### Kaseya VSA

Pros:
- Ease of Use (7 reviews)
- Automation (6 reviews)

Cons:
- Missing Features (4 reviews)
- Connection Issues (3 reviews)

### N-able MSP Manager

Pros:
- Ease of Use (2 reviews)
- Easy Access (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Inadequate Reporting (1 reviews)

---
## Ratings Comparison
| Rating | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
  | **Meets Requirements** | 8.3 (256 reviews) | 7.4 (28 reviews) | 
  | **Ease of Use** | 7.6 (264 reviews) | 7.9 (28 reviews) | 
  | **Ease of Setup** | 7.2 (219 reviews) | 7.3 (23 reviews) | 
  | **Ease of Admin** | 7.9 (217 reviews) | 7.7 (21 reviews) | 
  | **Quality of Support** | 7.4 (245 reviews) | 7.4 (28 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (209 reviews) | 8.2 (21 reviews) | 
  | **Product Direction (% positive)** | 7.4 (257 reviews) | 6.1 (27 reviews) | 

---
## Pricing

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

### N-able MSP Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | N/A | N/A |
| **N-able MSP Manager** | 6.8/10 | 13 |

#### Ticket and Case Management

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 7.0 (11 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 7.6 (11 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 7.0 (11 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 7.3 (10 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 6.3 (10 reviews) | 
| **Attachments/Screencasts** | Not enough data | 6.7 (11 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.4 (11 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 6.5 (10 reviews) ✓ Verified | 

#### Generative AI

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.3 (11 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 7.3 (11 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 5.4 (9 reviews) | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Mobile User Support** | Not enough data | 5.8 (8 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 6.2 (10 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 7.0 (10 reviews) ✓ Verified | 
| **Integration** | Not enough data | 7.4 (9 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 6.5 (11 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 7.1 (11 reviews) ✓ Verified | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 8.2/10 | 122 |
| **N-able MSP Manager** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Device Management** | 8.3 (121 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Remote Monitoring** | 8.6 (118 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | 7.8 (113 reviews) | Not enough data | 
| **Application Deployment** | 7.7 (114 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | 8.1 (117 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Remote Access** | 8.5 (119 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.4/10 | 112 |
| **N-able MSP Manager** | N/A | N/A |

#### Administration

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Screen Sharing** | 8.7 (105 reviews) | Not enough data | 
| **File Sharing** | 8.0 (100 reviews) | Not enough data | 
| **Session Recording** | 7.8 (90 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.6 (106 reviews) | Not enough data | 
| **Multi - Session Handling** | 8.2 (94 reviews) | Not enough data | 
| **Multi-Monitor Support** | 7.8 (99 reviews) | Not enough data | 

#### Maintenance

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Remote Reboot** | 8.7 (102 reviews) | Not enough data | 
| **Remote Printing** | 7.1 (84 reviews) | Not enough data | 

#### Communication 

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Text Chat** | 7.3 (93 reviews) | Not enough data | 
| **VoIP** | 5.4 (79 reviews) | Not enough data | 
| **Video Conference Call** | 5.6 (78 reviews) | Not enough data | 
| **Screen Annotations** | 6.6 (77 reviews) | Not enough data | 

#### Security

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Data Encryption** | 7.4 (81 reviews) | Not enough data | 
| **Compliance** | 7.7 (88 reviews) | Not enough data | 

#### Device Support

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Mobile Device Access** | 6.1 (82 reviews) | Not enough data | 
| **Multi-Platform Support** | 7.6 (94 reviews) | Not enough data | 
| **Cross-Platform** | 7.5 (93 reviews) | Not enough data | 

#### Performance

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Reporting** | 7.7 (98 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.5/10 | 77 |
| **N-able MSP Manager** | 7.5/10 | 15 |

#### Incident Management

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Automate Ticket Routing** | 7.9 (58 reviews) | 8.0 (14 reviews) | 
| **Ticket Prioritization** | 8.0 (57 reviews) | 7.9 (14 reviews) | 
| **Ticket Notifications** | 8.0 (60 reviews) | 8.5 (14 reviews) | 
| **Knowledge Base** | 7.3 (59 reviews) | 6.5 (13 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.6 (54 reviews) | 7.1 (11 reviews) | 

#### Reporting

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Dashboards** | 7.3 (68 reviews) | 7.3 (15 reviews) | 
| **Time Tracking** | 6.8 (55 reviews) | 7.7 (15 reviews) | 
| **Surveys** | 6.5 (50 reviews) | 7.4 (11 reviews) | 

#### Access & Usability

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Mobile** | 6.5 (53 reviews) | 7.2 (12 reviews) | 
| **Self Service** | 7.6 (55 reviews) | 7.1 (15 reviews) | 
| **Active Directory** | 7.9 (57 reviews) | 8.1 (9 reviews) | 
| **Multi-Channel Access** | 8.0 (49 reviews) | 7.7 (11 reviews) | 

#### Agentic AI - Service Desk

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Kaseya VSA** | 7.8/10 | 134 |
| **N-able MSP Manager** | N/A | N/A |

#### Analysis

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Threat Detection** | 7.3 (86 reviews) | Not enough data | 

#### Platform

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Unified Communications Platform** | 7.1 (80 reviews) | Not enough data | 
| **Remote Access** | 8.4 (123 reviews) | Not enough data | 
| **ITIL Policy Compliance** | 7.8 (85 reviews) | Not enough data | 
| **Asset Tracking** | 8.3 (112 reviews) | Not enough data | 
| **IT Knowledge Management** | 7.6 (94 reviews) | Not enough data | 

#### Security

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Endpoint Protection** | 7.8 (97 reviews) | Not enough data | 
| **Patch Management** | 8.2 (120 reviews) | Not enough data | 
| **Disaster Recovery** | Feature Not Available | Not enough data | 
| **Service Management** | 8.0 (104 reviews) | Not enough data | 
| **Workflow Management** | 7.6 (94 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Kaseya VSA (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Remote Support Software](https://www.g2.com/categories/remote-support), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to N-able MSP Manager (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Kaseya VSA | N-able MSP Manager | 
|---|---|---|
| **Small-Business** | 51.9% | 68.8% | 
| **Mid-Market** | 41.9% | 25.0% | 
| **Enterprise** | 6.1% | 6.3% | 

### By Industry

#### Kaseya VSA

- **Information Technology and Services:** 37.1%
- **Computer & Network Security:** 9.4%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.3%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 36.8%

#### N-able MSP Manager

- **Information Technology and Services:** 43.8%
- **Computer & Network Security:** 25.0%
- **Financial Services:** 9.4%
- **Professional Training & Coaching:** 3.1%
- **Primary/Secondary Education:** 3.1%
- **Internet:** 3.1%
- **Higher Education:** 3.1%
- **Consumer Services:** 3.1%
- **Computer Software:** 3.1%
- **Commercial Real Estate:** 3.1%

---
## Alternatives

### Alternatives to Kaseya VSA

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1143 reviews)
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### Alternatives to N-able MSP Manager

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- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.3/5 stars (590 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)

---
## Top Discussions

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

### N-able MSP Manager

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kaseya-vsa-vs-n-able-msp-manager)