Introducing G2.ai, the future of software buying.Try now
Compare Kaseya VSA and ManageEngine ServiceDesk Plus 
Featured Products
At a Glance
Market Segments
Small-Business (51.9% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
standard
Starts at $1195 (For 10 technicians annually)
Kaseya VSA
Star Rating
(322)4.1 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Entry-Level Pricing
standard
Free Trial is available
Learn more about Kaseya VSAManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansKaseya VSA vs ManageEngine ServiceDesk Plus
When assessing the two solutions, reviewers found ManageEngine ServiceDesk Plus easier to use, set up, and administer. Reviewers also preferred doing business with ManageEngine ServiceDesk Plus overall.
- Reviewers felt that ManageEngine ServiceDesk Plus meets the needs of their business better than Kaseya VSA.
- When comparing quality of ongoing product support, reviewers felt that ManageEngine ServiceDesk Plus is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus over Kaseya VSA.
Pricing
Entry-Level Pricing
Kaseya VSA
Kaseya VSA Pricing
standard
Full featured solution for IT departments and MSPs.
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Kaseya VSA
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.4
254
8.6
216
Ease of Use
7.7
262
8.5
216
Ease of Setup
7.3
217
8.1
158
Ease of Admin
7.9
216
8.4
157
Quality of Support
7.4
243
8.1
201
Has the product been a good partner in doing business?
7.8
208
8.3
149
Product Direction (% positive)
7.4
255
8.2
208
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
Not enough data
8.8
38
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Service Desk
Not enough data
9.2
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.8
40
|
Verified
Management
Not enough data
8.6
37
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Functionality
Not enough data
9.1
38
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.3
121
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
8.6
118
|
Verified
Not enough data
7.8
113
Not enough data
7.7
114
|
Verified
Not enough data
8.1
117
|
Verified
Not enough data
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
8.5
119
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.7
105
Not enough data
8.0
100
Not enough data
7.8
90
Not enough data
8.6
106
Not enough data
8.2
94
Not enough data
7.8
99
Not enough data
Maintenance
8.7
102
Not enough data
7.1
84
Not enough data
Communication
7.3
93
Not enough data
5.4
79
Not enough data
5.6
78
Not enough data
6.6
77
Not enough data
Security
7.4
81
Not enough data
7.7
88
Not enough data
Device Support
6.1
82
Not enough data
7.6
94
Not enough data
7.5
93
Not enough data
Performance
7.8
96
Not enough data
Incident Management
7.9
58
8.7
93
8.0
57
8.6
95
8.0
60
8.8
99
7.3
59
7.9
91
7.6
54
8.1
89
Reporting
7.3
68
8.3
95
6.8
55
8.5
86
6.5
50
8.0
74
Access & Usability
6.5
53
7.2
74
7.6
55
8.1
80
7.9
57
8.6
91
8.0
49
7.9
67
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
7.3
86
Not enough data
Platform
7.1
80
Not enough data
8.4
123
Not enough data
7.8
85
Not enough data
8.3
112
Not enough data
7.6
94
Not enough data
Security
7.8
97
Not enough data
8.2
120
Not enough data
Feature Not Available
Not enough data
8.0
104
Not enough data
7.6
94
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kaseya VSA and ManageEngine ServiceDesk Plus are categorized as Service Desk
Unique Categories
Kaseya VSA is categorized as Remote Monitoring & Management (RMM), Remote Support, Enterprise IT Management, and Patch Management
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Incident Management, and Help Desk
Reviews
Reviewers' Company Size
Kaseya VSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
37.0%
Computer & Network Security
9.4%
Primary/Secondary Education
2.6%
Computer Networking
2.6%
Financial Services
2.3%
Other
46.1%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
What does Kaseya do?
1 Comment
Official Response from Kaseya VSA
Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT...Read more
Does VSA integrate with any other related providers?
1 Comment
Official Response from Kaseya VSA
VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their...Read more
Where is Kaseya located?
1 Comment
Official Response from Kaseya VSA
Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us...Read more
ManageEngine ServiceDesk Plus has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
