# Best Remote Support Software

## How Many Remote Support Software Products Does G2 Track?

**Total Products under this Category:** 98

### Category Stats (Aug 2026)

- **Average Rating:** 4.5/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** ManageEngine Zoho Assist - Remote Support and Screen Sharing (+2.72%) - Among all products in this category, ManageEngine Zoho Assist - Remote Support and Screen Sharing recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Remote Support Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 27,200+ Authentic Reviews
- 98+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Remote Support Software
 ![G2 Grid® for Remote Support Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-support/grids.png?focus%5B%5D=2397&focus%5B%5D=25671&focus%5B%5D=15890&focus%5B%5D=36316&focus%5B%5D=70792&focus%5B%5D=16222&focus%5B%5D=135204&focus%5B%5D=68034)

Highlighted products: TeamViewer, NinjaOne, Zoho Assist, JumpCloud, Action1, Atera, AirDroid Business, and Datto RMM.

Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-support/grids.json?focus%5B%5D=teamviewer&focus%5B%5D=ninjaone&focus%5B%5D=zoho-assist&focus%5B%5D=jumpcloud&focus%5B%5D=action1&focus%5B%5D=atera&focus%5B%5D=airdroid-business&focus%5B%5D=datto-rmm)

**Sponsored**

### Splashtop Remote Support

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1207&secure%5Bchosen_at%5D=2026-08-01T15%3A18%3A33Z&secure%5Bdisplayable_resource_id%5D=1207&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1207&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=32593&secure%5Bresource_id%5D=1207&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-support&secure%5Btoken%5D=5b80a3d44788491b658e16afaed78a5e2e848f4a773e5f7ce9756b9a332823ed&secure%5Burl%5D=https%3A%2F%2Fwww.splashtop.com%2Flp%2Fremote-support-get-started%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3D260312_WW_WW_EN_G2ClicksRS&secure%5Burl_type%5D=custom_url)

### [TeamViewer](https://www.g2.com/products/teamviewer/reviews)

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,987

#### How Do G2 Users Rate TeamViewer?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Compliance:** 9.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.1/10 (Category avg: 8.7/10)

#### Who Is the Company Behind TeamViewer?

- **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer)
- **Company Website:** www.teamviewer.com
- **Year Founded:** 2005
- **HQ Location:** Goppingen
- **Twitter:** @TeamViewer  
48,070 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19ecae1c1749b1b5b63060d84138c5e550a373f67a37dee81701b6d78c4fc845&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3479536%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,769 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, IT Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Small, 34% Medium

#### What Do G2 Reviewers Say About TeamViewer?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration.
- Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective.
- Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support.
- Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices.
- Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations.

##### Cons

- Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use.
- Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance.
- Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings.
- Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability.
- Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels.

#### What Are Recent G2 Reviews of TeamViewer?

**["Remote Support Made Simple"](https://www.g2.com/survey_responses/teamviewer-review-13069675)**

**Rating:** 5.0/5.0 stars

_— Rishabh A._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13069675)

**["Easy to use and secure"](https://www.g2.com/survey_responses/teamviewer-review-13190146)**

**Rating:** 4.5/5.0 stars

_— Magnesh P._

[Read full review](https://www.g2.com/survey_responses/teamviewer-review-13190146)

#### What Are G2 Users Discussing About TeamViewer?

- [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote
- [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments
- [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments
- [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor)

### [NinjaOne](https://www.g2.com/products/ninjaone/reviews)

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

**Average Rating:** 4.7/5.0

**Total Reviews:** 4,904

#### How Do G2 Users Rate NinjaOne?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 8.5/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind NinjaOne?

- **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone)
- **Company Website:** www.ninjaone.com
- **Year Founded:** 2013
- **HQ Location:** Austin, Texas
- **Twitter:** @NinjaOne  
3,607 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=088d8f8972aca17db8b553b592039f99dd09562a773c2979f4e191848ab016f2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6436301%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,376 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Owner
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 47% Medium, 45% Small

#### What Do G2 Reviewers Say About NinjaOne?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly.
- Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management.
- Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring.
- Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time.
- Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions.

##### Cons

- Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities.
- Users find the **search function lacking** , and the interface can confuse end users with unclear icons.
- Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options.
- Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking.
- Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne.

#### What Are Recent G2 Reviews of NinjaOne?

**["Revolutionalised Our Workflows"](https://www.g2.com/survey_responses/ninjaone-review-8785777)**

**Rating:** 5.0/5.0 stars

_— Drew B._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777)

**["Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"](https://www.g2.com/survey_responses/ninjaone-review-10168731)**

**Rating:** 4.5/5.0 stars

_— Robert M._

[Read full review](https://www.g2.com/survey_responses/ninjaone-review-10168731)

#### What Are G2 Users Discussing About NinjaOne?

- [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments
- [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments
- [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment

### [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews)

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

**Average Rating:** 4.7/5.0

**Total Reviews:** 694

#### How Do G2 Users Rate Zoho Assist?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Zoho Assist?

- **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Zoho  
137,880 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employees on LinkedIn®
- **Phone:** +1 (888) 900-9646 

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 70% Small, 22% Medium

#### What Do G2 Reviewers Say About Zoho Assist?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Zoho Assist to be extremely **user-friendly** , making it easy to set up, manage, and interact.
- Users value the **ease of use** in Zoho Assist, making remote access straightforward and efficient.
- Users appreciate the **speed and ease of use** of Zoho Assist, making remote support seamless and effective.
- Users find **Zoho Assist's easy setup** essential for seamless remote support, enhancing efficiency and satisfaction.
- Users commend the **reliability** of Zoho Assist, highlighting its easy setup and seamless connection quality.

##### Cons

- Users often face **remote access issues** with connection difficulties and inconvenient screen displays affecting usability.
- Users find the **feature limitations** of Zoho Assist frustrating, especially when advanced tools require additional purchases.
- Users often face **connection issues** with Zoho Assist, making remote access frustrating and difficult at times.
- Users find the **interface cluttered and confusing** , creating a steep learning curve for new users navigating the software.
- Users feel that the **expensive pricing** of Zoho Assist limits access to features, impacting its overall appeal.

#### What Are Recent G2 Reviews of Zoho Assist?

**["Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting"](https://www.g2.com/survey_responses/zoho-assist-review-12732350)**

**Rating:** 5.0/5.0 stars

_— Aryabrata D._

[Read full review](https://www.g2.com/survey_responses/zoho-assist-review-12732350)

**["Zoho Assist: Easy, Secure Remote Support That Streamlines IT Troubleshooting"](https://www.g2.com/survey_responses/zoho-assist-review-13054711)**

**Rating:** 5.0/5.0 stars

_— Mohit A._

[Read full review](https://www.g2.com/survey_responses/zoho-assist-review-13054711)

#### What Are G2 Users Discussing About Zoho Assist?

- [What is Zoho Assist used for?](https://www.g2.com/discussions/what-is-zoho-assist-used-for) - 1 comment
- [How much does Zoho Assist cost?](https://www.g2.com/discussions/how-much-does-zoho-assist-cost)
- [How secure is Zoho Assist?](https://www.g2.com/discussions/how-secure-is-zoho-assist)
- [Is Zoho Assist free?](https://www.g2.com/discussions/is-zoho-assist-free)
- [How does Zoho Assist work?](https://www.g2.com/discussions/how-does-zoho-assist-work)

### [JumpCloud](https://www.g2.com/products/jumpcloud/reviews)

JumpCloud® is the AI-powered identity infrastructure that unifies lifecycle management for humans, devices, and autonomous agents. JumpCloud gives IT teams complete visibility and control over every identity and every access point. JumpCloud helps organizations cut complexity, automate secure workflows, and put AI to work safely. Secure every identity. Human or not. Intelligent, secure IT for the agentic era.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,900

#### How Do G2 Users Rate JumpCloud?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind JumpCloud?

- **Seller:** [JumpCloud Inc.](https://www.g2.com/sellers/jumpcloud-inc)
- **Company Website:** jumpcloud.com
- **Year Founded:** 2012
- **HQ Location:** Louisville, CO
- **Twitter:** @JumpCloud  
36,368 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=38d1c7ef6377c3d34e3c2bdc6937f8550e2a1a3b27d60788f3502de0910d7b82&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjumpcloud%2F&secure%5Burl_type%5D=linkedin_company_website)  
974 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 53% Medium, 35% Small

#### What Do G2 Reviewers Say About JumpCloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of JumpCloud, finding user management across systems straightforward and intuitive.
- Users value the **unified device management** in JumpCloud, allowing seamless management of diverse platforms in one console.
- Users value the **enhanced security features** of JumpCloud, ensuring a secure and flexible management of users.
- Users value the **seamless integrations** with popular SaaS apps, streamlining management across various systems effortlessly.
- Users value the **remote user management** capabilities, enjoying seamless integration and intuitive interfaces across multiple systems.

##### Cons

- Users find the **missing features** in JumpCloud, such as improved macOS controls and better integrations, limit functionality.
- Users experience **confusion with settings** and note that features require clearer instructions for better usability.
- Users note the **limited features** of JumpCloud, especially its smaller SSO app catalog compared to competitors like Okta.
- Users find **macOS deployment issues** and limited integrations hinder effective management, affecting overall user experience and functionality.
- Users feel the **user interface needs improvement** , as it should be more user-friendly and interactive.

#### What Are Recent G2 Reviews of JumpCloud?

**["Centralized IT Management with Seamless SSO"](https://www.g2.com/survey_responses/jumpcloud-review-11883596)**

**Rating:** 5.0/5.0 stars

_— Boris C._

[Read full review](https://www.g2.com/survey_responses/jumpcloud-review-11883596)

**["Intuitive and Insightful Platform with smooth and excellent over all experience"](https://www.g2.com/survey_responses/jumpcloud-review-11859372)**

**Rating:** 5.0/5.0 stars

_— McJohn C._

[Read full review](https://www.g2.com/survey_responses/jumpcloud-review-11859372)

#### What Are G2 Users Discussing About JumpCloud?

- [How is JumpCloud redefining identity and access management in hybrid IT environments for tech companies?](https://www.g2.com/discussions/how-is-jumpcloud-redefining-identity-and-access-management-in-hybrid-it-environments-for-tech-companies) - 1 comment, 4 upvotes
- [What is JumpCloud used for?](https://www.g2.com/discussions/jumpcloud-what-is-jumpcloud-used-for) - 3 comments, 4 upvotes
- [Can JumpCloud replace Active Directory?](https://www.g2.com/discussions/jumpcloud-can-jumpcloud-replace-active-directory) - 3 comments, 1 upvote
- [Is JumpCloud secure?](https://www.g2.com/discussions/is-jumpcloud-secure) - 2 comments, 3 upvotes
- [What is JumpCloud?](https://www.g2.com/discussions/what-is-jumpcloud) - 1 comment

### [Atera](https://www.g2.com/products/atera/reviews)

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,219

#### How Do G2 Users Rate Atera?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.9/10)
- **Compliance:** 8.0/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Atera?

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud  
1,675 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d38cf3be9c748c5d823f0616da1e9a35094eec1b19735765c7c4c229a7d79702&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F98739%2F&secure%5Burl_type%5D=linkedin_company_website)  
415 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Small, 31% Medium

#### What Do G2 Reviewers Say About Atera?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place.
- Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access.
- Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically.
- Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management.
- Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow.

##### Cons

- Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience.
- Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options.
- Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows.
- Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera.
- Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes.

#### What Are Recent G2 Reviews of Atera?

**["A practical way to coordinate technicians, users, and infrastructure work"](https://www.g2.com/survey_responses/atera-review-13121276)**

**Rating:** 4.5/5.0 stars

_— Alamgir H._

[Read full review](https://www.g2.com/survey_responses/atera-review-13121276)

**["Atera boosts productivity with automations, WhatsApp, and reports"](https://www.g2.com/survey_responses/atera-review-13106823)**

**Rating:** 5.0/5.0 stars

_— Fabian M._

[Read full review](https://www.g2.com/survey_responses/atera-review-13106823)

#### What Are G2 Users Discussing About Atera?

- [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment
- [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment
- [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments
- [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment
- [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment

### [Action1](https://www.g2.com/products/action1/reviews)

Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,145

#### How Do G2 Users Rate Action1?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.8/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Action1?

- **Seller:** [Action1](https://www.g2.com/sellers/action1)
- **Company Website:** www.action1.com
- **Year Founded:** 2018
- **HQ Location:** Houston, Texas
- **Twitter:** @Action1corp  
609 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9793a25f681d4d03808846f2ea78788c98d9d75f0c5f4af459cb0888efca42b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faction1%2F&secure%5Burl_type%5D=linkedin_company_website)  
124 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 55% Medium, 37% Small

#### What Do G2 Reviewers Say About Action1?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Action1 extremely easy to set up and **effortless to manage** , streamlining IT responsibilities with efficiency.
- Users commend Action1's **effective patch management** , appreciating its reliability, ease of use, and comprehensive features for MSPs.
- Users find Action1's **easy setup** and configuration process incredibly user-friendly, streamlining device management effortlessly.
- Users appreciate the **automated software deployment** capabilities of Action1, making server management effortless and efficient.
- Users highly value the **automation capabilities** of Action1, which streamline server updates and software deployment efficiently.

##### Cons

- Users note a significant **absence of a Linux agent** , limiting functionality for users on that platform.
- Users find the **remote access issues** to be a drawback, noting slow connections and room for feature enhancements.
- Users note **feature limitations** in Action1, particularly with customizations and missing functionalities, affecting overall satisfaction.
- Users find that the **reporting and logging features need improvement** , impacting usability and overall effectiveness.
- Users note that **report creation and logging readability** need improvement for a better overall experience with Action1.

#### What Are Recent G2 Reviews of Action1?

**["Action1 Delivers Incredible Value: Free Endpoints, Affordable Scaling, and Phenomenal Reporting"](https://www.g2.com/survey_responses/action1-review-13040126)**

**Rating:** 5.0/5.0 stars

_— Ryan H._

[Read full review](https://www.g2.com/survey_responses/action1-review-13040126)

**["Responsive Dashboard, Comprehensive Catalog, and a Generous Free Tier"](https://www.g2.com/survey_responses/action1-review-13149784)**

**Rating:** 4.5/5.0 stars

_— Alex W._

[Read full review](https://www.g2.com/survey_responses/action1-review-13149784)

#### What Are G2 Users Discussing About Action1?

- [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment
- [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment

### [AirDroid Business](https://www.g2.com/products/airdroid-business/reviews)

AirDroid Business, developed by Singapore-based SandStudio, is a comprehensive mobile device management (MDM) solution designed to help businesses manage and control fleets of Android and Windows devices from a central dashboard. With AirDroid Business, businesses can easily monitor device usage, deploy apps and updates, and remotely troubleshoot issues. It offers features such as kiosk mode, security policy, alerts & notifications, location tracking, file transfer in bulk, and more. It aims to simplify the device management process, increase productivity and efficiency, and reduce management costs. AirDroid Business MDM Highlights: \*Multiple enrollment options - For Android: Zero-Touch, Android Enterprise(AE), Knox Mobile Enrollment(KME), Device Owner, and Regular Enrollment. For Windows: Regular Enrollment. \*Unattended remote access \*Batch operations \*Tasks & Action logs \*Patch management \*Limit incoming & outgoing calls \*Kiosk mode & Policy \*Remote control with Black Screen security mode \*Location tracking \*Application management service(AMS):custom apps, Google Play Store apps and web apps \*Content management service \*Whitelisting and blocklisting browsers & apps \*Remote monitor devices’ status \*Real-time alerts & notifications \*Supports all Android-based endpoints \*Devices fleet management from a centralized dashboard AirDroid Business's acclaimed MDM solution currently empowers organizations across 100+ countries. Our expertise spans various vertical markets such as retail, healthcare, digital signage, transportation & logistics, IT & MSP services, and education. We offer free trial, online demos, and email & call support to all prospects and customers, contact us for more information today!

**Average Rating:** 4.9/5.0

**Total Reviews:** 423

#### How Do G2 Users Rate AirDroid Business?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.7/10 (Category avg: 8.9/10)
- **Compliance:** 9.5/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 6.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind AirDroid Business?

- **Seller:** [Sand Studio](https://www.g2.com/sellers/sand-studio)
- **Company Website:** www.airdroid.com
- **Year Founded:** 2011
- **HQ Location:** Singapore, SG
- **Twitter:** @AirDroidB  
184 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=18ae3c5a6cf65e379e5c5e5206eb949ac35a4c562584cd5aa2316519473837ea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fairdroidbusiness%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
90 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Consultant
- **Top Industries:** Information Technology and Services, Renewables & Environment
- **Company Size:** 68% Medium, 41% Small

#### What Do G2 Reviewers Say About AirDroid Business?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** with AirDroid Business, highlighting its simple console and straightforward setup.
- Users value the **efficient device management** of AirDroid Business, enhancing control and service accuracy for company devices.
- Users value the **robust remote access capabilities** of AirDroid Business, enabling effortless management from anywhere globally.
- Users value the **user-friendly features** of AirDroid Business, highlighting its efficiency and reliability in device management.
- Users praise the **responsive customer support** of AirDroid Business, ensuring a smooth and effective experience.

##### Cons

- Users find AirDroid Business **expensive** for multiple devices, especially startups facing rising costs.
- Users suggest that AirDroid Business needs **improved pricing and more language options** for a better overall experience.
- Users note **missing features** in AirDroid Business, particularly in automation options and advanced workflow triggers.
- Users note that the **pricing issues** can escalate quickly, especially with numerous one-off devices included.
- Users note a **difficult learning** curve in navigating AirDroid Business, requiring time to become fully comfortable with its features.

#### What Are Recent G2 Reviews of AirDroid Business?

**["Clear Insights and a Straightforward Interface That Speeds Up Work"](https://www.g2.com/survey_responses/airdroid-business-review-13041539)**

**Rating:** 4.5/5.0 stars

_— Franco D._

[Read full review](https://www.g2.com/survey_responses/airdroid-business-review-13041539)

**["AirDroid Business Way to Go"](https://www.g2.com/survey_responses/airdroid-business-review-13039532)**

**Rating:** 5.0/5.0 stars

_— Laiba F._

[Read full review](https://www.g2.com/survey_responses/airdroid-business-review-13039532)

#### What Are G2 Users Discussing About AirDroid Business?

- [Is AirDroid a good app?](https://www.g2.com/discussions/is-airdroid-a-good-app)
- [What is the use of AirDroid?](https://www.g2.com/discussions/what-is-the-use-of-airdroid)
- [Is AirDroid completely free?](https://www.g2.com/discussions/is-airdroid-completely-free)
- [Can AirDroid be trusted?](https://www.g2.com/discussions/can-airdroid-be-trusted) - 5 comments

### [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

**Average Rating:** 4.5/5.0

**Total Reviews:** 786

#### How Do G2 Users Rate Datto RMM?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Datto RMM?

- **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya)
- **Company Website:** www.kaseya.com
- **Year Founded:** 2000
- **HQ Location:** Miami, FL
- **Twitter:** @KaseyaCorp  
17,411 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6c9a31f82a811b1e3cc7be6babe8882bb8f6b2927e142d98dd6f5662a0d0e4d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkaseya%2F&secure%5Burl_type%5D=linkedin_company_website)  
5,471 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, Director
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 63% Small, 32% Medium

#### What Do G2 Reviewers Say About Datto RMM?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Datto RMM, enjoying seamless management and troubleshooting across multiple sites.
- Users appreciate the **automation capabilities** of Datto RMM, streamlining processes and enhancing efficiency in their workflows.
- Users value the **wealth of information** and **support** Datto RMM offers for managing customer devices efficiently.
- Users value the **seamless integrations** of Datto RMM, enhancing efficiency and streamlining management tasks significantly.
- Users value the **ease of remote access** in Datto RMM, enhancing support and monitoring capabilities effectively.

##### Cons

- Users experience **remote access issues** with Datto RMM, facing connectivity problems and slow recovery times.
- Users experience **slow performance** with Datto RMM, particularly with remote portal functionality and endpoint controls.
- Users face **feature issues** with Datto RMM, finding custom monitors challenging and installations problematic without admin rights.
- Users often feel overwhelmed by **missing features** , desiring stability and additional functionality within Datto RMM.
- Users find that Datto RMM **needs improvement** in modernizing its features, making updates, and enhancing usability.

#### What Are Recent G2 Reviews of Datto RMM?

**["Intuitive and Robust for Remote Management"](https://www.g2.com/survey_responses/datto-rmm-review-12725098)**

**Rating:** 5.0/5.0 stars

_— Justin C._

[Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12725098)

**["Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs"](https://www.g2.com/survey_responses/datto-rmm-review-12813084)**

**Rating:** 4.0/5.0 stars

_— D S._

[Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12813084)

#### What Are G2 Users Discussing About Datto RMM?

- [Is datto RMM secure?](https://www.g2.com/discussions/is-datto-rmm-secure)
- [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments
- [What RMM did datto?](https://www.g2.com/discussions/what-rmm-did-datto)
- [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments

### [PDQ Connect](https://www.g2.com/products/pdq-connect/reviews)

PDQ Connect is an agent-based endpoint management solution for Windows and macOS, designed for IT administrators and sysadmins. Manage, secure, and automate endpoints across remote, hybrid, and on-site environments without requiring a VPN. Core capabilities include patch management, software deployment, remote desktop access, and vulnerability management. Patch management supports both Windows updates and third-party applications. Vulnerabilities are continuously detected and prioritized using real-world exploit activity in addition to CVSS, enabling remediation based on active risk. Real-time, event-driven automation allows IT teams to execute workflows based on device state and predefined conditions — deployments trigger the moment a condition is met, without waiting for a scheduled window. Offline device deployment queuing ensures no device is skipped regardless of connectivity at the time a deployment runs. The curated package library includes 500+ applications and scripts, sourced directly from publishers, virus-scanned, and typically updated within hours of a new release. Custom multistep packages are supported for proprietary or specialized software. Device groups and inventory provide dynamic and static targeting based on device state, installed software, and custom scan data. Native deployment logging captures failure detail without requiring custom scripts. Remote desktop access supports sessions whether or not an end user is logged in. Multi-tenant support allows IT teams managing multiple environments to operate from a single console. PDQ Connect is SOC 2 certified and includes security features including MFA, role-based access controls, encryption, and audit logging to support compliance requirements. Pricing is publicly available and supports self-service purchasing without requiring a sales call. A 14-day free trial is available with no credit card required. Founded in 2001, PDQ was built by sysadmins, for sysadmins. Backed by a support team with a 95% customer satisfaction score over the past year. Trusted by 30,000+ IT professionals worldwide.

**Average Rating:** 4.6/5.0

**Total Reviews:** 417

#### How Do G2 Users Rate PDQ Connect?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 7.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind PDQ Connect?

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal  
987 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3811ece6239044b66405bec2411cdf84f2b57c0f1db07a6603b636660d1f3ff6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17961724%2F&secure%5Burl_type%5D=linkedin_company_website)  
366 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Systems Administrator
- **Top Industries:** Information Technology and Services, Manufacturing
- **Company Size:** 55% Medium, 15% Large

#### What Do G2 Reviewers Say About PDQ Connect?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of PDQ Connect, highlighting its simple setup and efficient management capabilities.
- Users appreciate the **easy software deployment** of PDQ Connect, enabling efficient management of multiple devices seamlessly.
- Users value the **easy deployment** capabilities of PDQ Connect, enabling efficient software management across diverse environments.
- Users commend the **easy setup** of PDQ Connect, facilitating swift and efficient deployment for offline support.
- Users value the **remote access capabilities** of PDQ Connect, enhancing support and management for off-site employees.

##### Cons

- Users note the **missing features** in PDQ Connect hinder flexibility and efficiency in administrative tasks.
- Users seek significant **improvements** in PDQ Connect, including better patch management and enhanced user notifications.
- Users note the **limited features** of PDQ Connect, particularly missing functionalities compared to its on-premises counterpart.
- Users report **remote access issues** primarily due to poor internet connectivity impacting support capabilities and efficiency.
- Users often face **deployment issues** with PDQ Connect, including difficulty distinguishing long device names and creating packages.

#### What Are Recent G2 Reviews of PDQ Connect?

**["Straightforward, Fast Remote Support That Makes IT Work Easier"](https://www.g2.com/survey_responses/pdq-connect-review-13079062)**

**Rating:** 5.0/5.0 stars

_— Abdul Barik G._

[Read full review](https://www.g2.com/survey_responses/pdq-connect-review-13079062)

**["Quick Setup, Intuitive Interface, and Fast Deployments with PDQ Connect"](https://www.g2.com/survey_responses/pdq-connect-review-12890173)**

**Rating:** 4.5/5.0 stars

_— Jeff M._

[Read full review](https://www.g2.com/survey_responses/pdq-connect-review-12890173)

### [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews)

BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support

**Average Rating:** 4.7/5.0

**Total Reviews:** 386

#### How Do G2 Users Rate BeyondTrust Remote Support?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Compliance:** 9.1/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.9/10 (Category avg: 8.7/10)

#### Who Is the Company Behind BeyondTrust Remote Support?

- **Seller:** [BeyondTrust](https://www.g2.com/sellers/beyondtrust)
- **Company Website:** www.beyondtrust.com
- **Year Founded:** 1985
- **HQ Location:** Johns Creek, GA
- **Twitter:** @BeyondTrust  
14,335 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a53d6389432c932982dffb9b3e388e8999c17b298461d6046c255530ea1f88be&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F294396%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,707 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, System Administrator
- **Top Industries:** Information Technology and Services, Higher Education
- **Company Size:** 46% Large, 36% Medium

#### What Do G2 Reviewers Say About BeyondTrust Remote Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BeyondTrust Remote Support exceptionally **easy to use** , making implementation and support seamless and efficient.
- Users value the **easy and quick remote access** provided by BeyondTrust, enhancing support for remote users effectively.
- Users appreciate the **ease of use and quick remote access** provided by BeyondTrust Remote Support, enhancing productivity.
- Users value the **reliability** of BeyondTrust Remote Support, appreciating its quick, secure, and hassle-free connections for effective solutions.
- Users appreciate the **comprehensive security framework** of BeyondTrust, ensuring safe and efficient remote support sessions.

##### Cons

- Users note the **high price** of BeyondTrust Remote Support as a significant concern affecting its overall value.
- Users express concern over **high pricing** , which can be challenging for smaller organizations with limited budgets.
- Users struggle with the **initial complexity** of BeyondTrust, requiring time and training to navigate its features effectively.
- Users often struggle with the **initial complexity and learning curve** , requiring time and training to master BeyondTrust.
- Users report **remote access issues** that hinder connectivity and require frequent manual administration for appliance updates.

#### What Are Recent G2 Reviews of BeyondTrust Remote Support?

**["Robust Security and Seamless Cross-Platform Remote Support"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)**

**Rating:** 4.5/5.0 stars

_— Alejandro A._

[Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12702001)

**["Reliable secure access without the VPN headache"](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)**

**Rating:** 4.5/5.0 stars

_— Carlos M._

[Read full review](https://www.g2.com/survey_responses/beyondtrust-remote-support-review-12497110)

#### What Are G2 Users Discussing About BeyondTrust Remote Support?

- [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) - 2 comments
- [How do you use Bomgar remote support?](https://www.g2.com/discussions/how-do-you-use-bomgar-remote-support)
- [What is remote support software?](https://www.g2.com/discussions/what-is-remote-support-software)
- [What is Bomgar remote support?](https://www.g2.com/discussions/what-is-bomgar-remote-support)
- [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) - 1 comment

### [ScreenConnect](https://www.g2.com/products/screenconnect/reviews)

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

**Average Rating:** 4.7/5.0

**Total Reviews:** 479

#### How Do G2 Users Rate ScreenConnect?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ScreenConnect?

- **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise)
- **Company Website:** www.connectwise.com
- **Year Founded:** 1982
- **HQ Location:** Tampa, FL
- **Twitter:** @ConnectWise  
14,926 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=825d5a968a56320f556cad3f9dfc8c57c880640eedc7d064eddf33e0f8d1e867&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F48576%2F&secure%5Burl_type%5D=linkedin_company_website)  
3,388 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 67% Small, 31% Medium

#### What Do G2 Reviewers Say About ScreenConnect?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **reliability** of ScreenConnect, praising its stable and quick connections for remote access.
- Users appreciate the **accurate remote support** provided by ScreenConnect, ensuring smooth functionality and reliable service.
- Users value the **blazing-fast connection speed** of ScreenConnect, enhancing their remote work experience with minimal latency.
- Users find ScreenConnect's **ease of use** invaluable for quick remote support, enhancing efficiency and user satisfaction.
- Users find **easy communication** with ScreenConnect allows quick, reliable remote support and enhances user collaboration.

##### Cons

- Users feel that ScreenConnect's pricing model is **too expensive** , particularly for smaller teams and limited budgets.
- Users often face **remote access issues** , including poor support availability and excessive connection steps for security.
- Users face challenges due to **internet dependency** , limiting accessibility in certain locations.
- Users express concerns about **security vulnerabilities** in ScreenConnect, particularly following a significant incident affecting their server.
- Users highlight **security issues** with ScreenConnect, including incidents that raise concerns about login safety and system vulnerability.

#### What Are Recent G2 Reviews of ScreenConnect?

**["Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration"](https://www.g2.com/survey_responses/screenconnect-review-12676760)**

**Rating:** 5.0/5.0 stars

_— Steve S._

[Read full review](https://www.g2.com/survey_responses/screenconnect-review-12676760)

**["ScreenConnect: Lightning-Fast Remote Support with Powerful Admin Tools"](https://www.g2.com/survey_responses/screenconnect-review-13111682)**

**Rating:** 5.0/5.0 stars

_— Cristhian Camilo C._

[Read full review](https://www.g2.com/survey_responses/screenconnect-review-13111682)

#### What Are G2 Users Discussing About ScreenConnect?

- [What is ConnectWise Control used for?](https://www.g2.com/discussions/what-is-connectwise-control-used-for)
- [Is ConnectWise control Safe?](https://www.g2.com/discussions/is-connectwise-control-safe)
- [How do I disable ConnectWise control?](https://www.g2.com/discussions/how-do-i-disable-connectwise-control)
- [Is ConnectWise control free?](https://www.g2.com/discussions/is-connectwise-control-free)
- [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment

### [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews)

Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, efficient troubleshooting tools, and automated endpoint management capabilities. Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop Remote Support features include: - On-demand quick support access to Windows, Mac, iOS, and Android - Unattended anytime access to Windows, Mac, Android and Linux computers in SOS+10 and Unlimited - High performance - Robust security - Screen sharing for collaboration - Remotely view iOS screens in real-time - File transfer - Remote reboot and reconnect - Endpoint Management Add-on: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively - SSO / SAML integration - Advanced service desk workflow - User and computer grouping - Session recording - In-session voice call - Antivirus (Bitdefender) Add-on - Custom branding - User management - Integration with PSA tools - ServiceNow integration - Chat - User management - Custom branding - Licensed per technician Get started with a free trial! https://www.splashtop.com/products/remote-support

**Average Rating:** 4.7/5.0

**Total Reviews:** 264

#### How Do G2 Users Rate Splashtop Remote Support?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)
- **Compliance:** 8.6/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Splashtop Remote Support?

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop  
5,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a42e535944fbf3b5bef3f7abc1304e4e8cd5d2619b6979f332b3ef1460197940&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1944335%2F&secure%5Burl_type%5D=linkedin_company_website)  
349 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, IT Manager
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 57% Small, 36% Medium

#### What Do G2 Reviewers Say About Splashtop Remote Support?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **ease of use** of Splashtop Remote Support, appreciating its quick setup and seamless remote access.
- Users appreciate the **fast and reliable remote access** of Splashtop, enabling real-time troubleshooting with minimal lag.
- Users appreciate the **fast and reliable remote access** of Splashtop Remote Support, enhancing support efficiency and user guidance.
- Users appreciate the **simplicity and efficiency** of Splashtop Remote Support, making their daily support tasks easier.
- Users highlight the **reliability** of Splashtop Remote Support, enabling efficient and seamless remote assistance for clients.

##### Cons

- Users often face **remote access issues** due to conflicts with obscure programs, affecting functionality and experience.
- Users wish for **missing features** in Splashtop, such as enhanced monitoring and better multi-monitor support options.
- Users face **access issues** with Splashtop, experiencing rare conflicts and occasional connection failures to remote PCs.
- Users often experience **connectivity issues** , sometimes requiring alternative solutions or onsite support to resolve them.
- Users experience **login issues** with Splashtop, facing problems like unresponsive connections and authorization emails.

#### What Are Recent G2 Reviews of Splashtop Remote Support?

**["Reliable, Secure Remote Access That Feels Like You’re There"](https://www.g2.com/survey_responses/splashtop-remote-support-review-12999341)**

**Rating:** 5.0/5.0 stars

_— Tyler V._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-support-review-12999341)

**["Affordable, Feature-Rich Splashtop with Support That Listens"](https://www.g2.com/survey_responses/splashtop-remote-support-review-13000758)**

**Rating:** 5.0/5.0 stars

_— Randall C._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-support-review-13000758)

#### What Are G2 Users Discussing About Splashtop Remote Support?

- [What is Splashtop SOS used for?](https://www.g2.com/discussions/what-is-splashtop-sos-used-for)

### [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews)

Splashtop Remote Access provides secure, high-performance remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get seamless access to files and applications, while enabling IT administrators to centrally deploy and control permissions, ensuring both efficiency and security. Key features include: File Transfer Remote Reboot Remote Print Multi-to-Multi Monitor User role and access management Chat (in-session and outside-session) Share screen via weblink Remote reboot and Wake-on-LAN Session recording Two users in one computer Remote stylus USB device redirection Mic passthrough Ultra high-quality audio (256k or 384k) YUV 4:4:4 (Better color accuracy) SSO Integration Granular Permissions and Scheduled Access Android/IoT Unattended Access APIs, IP Whitelist, Connector

**Average Rating:** 4.8/5.0

**Total Reviews:** 512

#### How Do G2 Users Rate Splashtop Remote Access?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Compliance:** 8.2/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Splashtop Remote Access?

- **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc)
- **Company Website:** www.splashtop.com
- **Year Founded:** 2006
- **HQ Location:** Cupertino, CA
- **Twitter:** @splashtop  
5,216 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a42e535944fbf3b5bef3f7abc1304e4e8cd5d2619b6979f332b3ef1460197940&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1944335%2F&secure%5Burl_type%5D=linkedin_company_website)  
349 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Accounting, Information Technology and Services
- **Company Size:** 81% Small, 15% Medium

#### What Do G2 Reviewers Say About Splashtop Remote Access?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Splashtop, making it perfect for customer support and novice users alike.
- Users value the **easy setup** of Splashtop Remote Access, making it a seamless choice for efficient remote access.
- Users value the **convenient remote access** of Splashtop, enabling easy connection to their office from anywhere.
- Users love the **easy access** to their PCs anywhere, allowing efficient remote assistance and productivity.
- Users highlight the **efficiency of remote support** , enabling seamless assistance and saving valuable time across the organization.

##### Cons

- Users face **remote access issues** due to tedious user management and dependency on stable internet connections, impacting performance.
- Users experience **connection issues** with Splashtop, facing lag and dropped sessions due to unstable internet quality.
- Users face **feature limitations** with unattended access and compatibility issues, affecting their overall experience with Splashtop.
- Users find Splashtop Remote Access **not user-friendly** , citing confusing plans and intrusive update prompts disrupting their experience.
- Users experience **slow performance** with Splashtop, facing lag and disconnections during remote access sessions.

#### What Are Recent G2 Reviews of Splashtop Remote Access?

**["Secure, Easy Remote Access to Work Machines from Anywhere"](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)**

**Rating:** 5.0/5.0 stars

_— Josh G._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)

**["Splashtop: Simple Setup, Top-Notch Performance, and Strong Security"](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)**

**Rating:** 4.5/5.0 stars

_— Luca I._

[Read full review](https://www.g2.com/survey_responses/splashtop-remote-access-review-12523589)

#### What Are G2 Users Discussing About Splashtop Remote Access?

- [What is Splashtop Business Access used for?](https://www.g2.com/discussions/what-is-splashtop-business-access-used-for)
- [Is Splashtop secure?](https://www.g2.com/discussions/is-splashtop-secure)
- [What protocol does Splashtop use?](https://www.g2.com/discussions/what-protocol-does-splashtop-use)
- [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) - 1 comment
- [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) - 1 comment

### [AnyDesk](https://www.g2.com/products/anydesk/reviews)

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. With offices in Berlin, Clearwater (US), Shanghai, and Hong Kong, AnyDesk is taking a leap forward from Start-up to Scale-Up and expands its business globally continuing its rapid growth. Unparalleled speed, extraordinary ease of use, and highest security standards are our strong suit. AnyDesk offers advanced customization options enabling users to adapt the software to their individual needs. It empowers IT experts, leaders, and novices alike to maximize their efficiency and achieve their goals.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1,079

#### How Do G2 Users Rate AnyDesk?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.2/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Compliance:** 8.9/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 9.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind AnyDesk?

- **Seller:** [AnyDesk Software GmbH](https://www.g2.com/sellers/anydesk-software-gmbh)
- **Year Founded:** 2014
- **HQ Location:** Stuttgart
- **Twitter:** @anydesk  
7,883 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95bf2e1d70e21f8b3de136cca62fc95e93d28ad19b1509656dbaad20e1509c88&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F8494083%2F&secure%5Burl_type%5D=linkedin_company_website)  
354 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Software Developer
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 44% Small, 43% Medium

#### What Do G2 Reviewers Say About AnyDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of AnyDesk, enabling quick and efficient remote connections for technical support.
- Users appreciate the **remote access capabilities** of AnyDesk, enabling seamless control and collaboration from anywhere.
- Users appreciate the **s seamless remote support** of AnyDesk, enabling smooth access and excellent IT management features.
- Users appreciate the **easy access** of AnyDesk, enjoying seamless connectivity even with slower internet connections.
- Users love the **easy setup** of AnyDesk, allowing for quick connections and efficient technical support.

##### Cons

- Users often face **connection issues** with AnyDesk, including slow speeds and random disconnections, leading to frustration.
- Users face **remote access issues** with AnyDesk, including connection timeouts and unreliable clipboard file transfers.
- Users often face **slow performance** with AnyDesk, particularly during connections and when internet speed is low.
- Users experience **slow connectivity** issues, especially with network restrictions, affecting the overall performance of AnyDesk.
- Users often experience **delay issues** with AnyDesk, particularly with connectivity and slow response times.

#### What Are Recent G2 Reviews of AnyDesk?

**["Fast, Smooth Remote Access with a Simple Interface"](https://www.g2.com/survey_responses/anydesk-review-12921183)**

**Rating:** 5.0/5.0 stars

_— Prasanna Kumar D._

[Read full review](https://www.g2.com/survey_responses/anydesk-review-12921183)

**["Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support"](https://www.g2.com/survey_responses/anydesk-review-12933340)**

**Rating:** 4.5/5.0 stars

_— Sunil B._

[Read full review](https://www.g2.com/survey_responses/anydesk-review-12933340)

#### What Are G2 Users Discussing About AnyDesk?

- [What is AnyDesk used for?](https://www.g2.com/discussions/what-is-anydesk-used-for) - 2 comments, 1 upvote
- [How long can I use AnyDesk for free?](https://www.g2.com/discussions/how-long-can-i-use-anydesk-for-free) - 2 comments, 1 upvote
- [Is AnyDesk really free?](https://www.g2.com/discussions/is-anydesk-really-free) - 7 comments
- [Is AnyDesk software safe?](https://www.g2.com/discussions/is-anydesk-software-safe) - 1 comment
- [What does AnyDesk software do?](https://www.g2.com/discussions/what-does-anydesk-software-do) - 1 comment

### [ISL Online](https://www.g2.com/products/isl-online/reviews)

ISL Online is a remote desktop and remote support software solution that enables IT support teams, managed service providers (MSPs), and enterprise IT departments to securely access, control, and troubleshoot Windows, Mac, Linux, and mobile devices (iOS and Android), with or without an end user present. ISL Online is used for attended remote support, unattended remote access, and help desk support across distributed IT environments. IT teams use it to resolve technical issues remotely, reduce downtime, and manage devices across multiple locations without requiring VPN access or complex firewall configuration. The platform supports cross-platform remote control and is used across industries including healthcare, finance, government, and education. Unlike many remote access tools, ISL Online offers flexible deployment options, including cloud (SaaS), self-hosted (on-premise), and managed private cloud, making it suitable for organizations with strict compliance, security, or data residency requirements. Security and compliance AES 256-bit end-to-end encryption (E2EE) with RSA 2048/4096-bit key exchange ISO/IEC 27001:2022 certified information security management ISO 14001:2015 Environmental management systems General Data Protection Regulation (GDPR) compliance Two-factor authentication (2FA) and single sign-on (SSO) Session recording and detailed audit logs Blackout (curtain) mode for sensitive environments IP and MAC address restrictions and role-based access controls Remote access and support capabilities Attended remote desktop support with full control, file transfer, and multi-monitor navigation Unattended remote access via ISL AlwaysOn for persistent device access Cross-platform remote control across Windows, macOS, Linux, iOS, and Android RDP and SSH tunneling without VPN or firewall changes Session handoff, remote command execution, and system-level access Deployment options Cloud (SaaS) via global infrastructure (100+ servers, 99.98% uptime) Self-hosted (on-premises), including air-gapped environments Managed Private Cloud (single-tenant deployment for full data control) ISL Online integrates with leading ITSM, RMM, and endpoint management platforms including ServiceNow, Freshdesk, Freshservice, Barracuda RMM, Microsoft Intune, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows. ISL Online offers three hosting options: Cloud, Self-Hosted, and Hybrid (Managed Private Cloud – MPC). Cloud plans are tiered (Starter, Standard, Premium), with user limitations on Starter and Standard, while Premium Cloud supports unlimited users and managed devices. Self-Hosted and Managed Private Cloud (MPC) deployments also support unlimited licensed users and managed devices. A free trial is available without a credit card.

**Average Rating:** 4.6/5.0

**Total Reviews:** 594

#### How Do G2 Users Rate ISL Online?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)
- **Compliance:** 8.4/10 (Category avg: 8.8/10)
- **Multi-Platform Support:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind ISL Online?

- **Seller:** [PDQ.com](https://www.g2.com/sellers/pdq-com)
- **Company Website:** www.PDQ.com
- **Year Founded:** 2001
- **HQ Location:** Salt Lake City, Utah, United States
- **Twitter:** @admarsenal  
987 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3811ece6239044b66405bec2411cdf84f2b57c0f1db07a6603b636660d1f3ff6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17961724%2F&secure%5Burl_type%5D=linkedin_company_website)  
366 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Director, CEO
- **Top Industries:** Information Technology and Services, Computer & Network Security
- **Company Size:** 50% Small, 25% Medium

#### What Do G2 Reviewers Say About ISL Online?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **remarkable ease of use** of ISL Online, enhancing their daily remote support experiences seamlessly.
- Users praise the **efficient customer support** of ISL Online, appreciating its quick response and friendly assistance.
- Users highlight the **easy setup** of ISL Online, allowing efficient IT problem resolution for both customers and technicians.
- Users value the **ease of use** of ISL Online for efficient remote support and effective problem-solving.
- Users appreciate the **easy remote access** provided by ISL Online, enhancing IT support and operational efficiency.

##### Cons

- Users experience **remote access issues** with ISL Online, facing glitches and reconnections, affecting initial use perception.
- Users report a need for **faster connections** and a more intuitive interface for improved overall functionality.
- Users face **session issues** , including compatibility problems with Mac and difficulties managing active connections remotely.
- Users experience frustrating **connection issues** with ISL Online, including lack of notifications and slow performance during use.
- Users experience **delay issues** with ISL Online, leading to frustration during remote sessions and multi-machine management.

#### What Are Recent G2 Reviews of ISL Online?

**["Clean interface, stable connection, and great technical support at an excellent price"](https://www.g2.com/survey_responses/isl-online-review-13110681)**

**Rating:** 5.0/5.0 stars

_— Sebastián H._

[Read full review](https://www.g2.com/survey_responses/isl-online-review-13110681)

**["First-Class Security and Versatility in Remote Support"](https://www.g2.com/survey_responses/isl-online-review-12236199)**

**Rating:** 5.0/5.0 stars

_— Diego M._

[Read full review](https://www.g2.com/survey_responses/isl-online-review-12236199)

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[Browse Remote Support Themes](/categories/remote-support/themes)

 ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin")
TL

Researched and written by [Tian Lin](https://research.g2.com/insights/author/tian-lin)

Updated October 3, 2024

Remote support software allows IT departments and administrators to connect to and control a device from a remote location via an internal network or the internet in order to resolve technical issues and automate routine tasks. Businesses use remote support software to solve technical problems and bolster security without requiring technicians to have physical access to the device in need of support.

Remote support solutions allow IT professionals to access and fix technical problems without being on-site; this type of software also provides the ability to monitor systems and run diagnostics remotely. Remote support software may also include functions designed to help maintain regulatory compliance as well as provide audit tools, granular permission settings, identity management functions, and more.

Remote support solutions are used by IT departments to solve clients' technical issues and save organizations time and money on IT support. IT support staff do not have to travel to the physical device or waste time on the phone deciphering the non-technical language of an uninformed user. Instead, they are able to access the device, diagnose the problem, and implement a solution unimpeded.

Remote support software should not be confused with [remote desktop](https://www.g2.com/categories/remote-desktop) software, although the two share the basic principle of allowing access from a remote point via the internet or an intranet. The defining difference between these types of software is the expanded functionality offered by remote support solutions.

Remote support software can be used as a standalone application, but most solutions typically offer integration with an [IT management](https://www.g2.com/categories/it-management) or a remote monitoring and management (RMM) solution. IT professionals use remote support software as part of their technology stack to enhance their capacity for helping clients.

To qualify as a Remote Support solution, a product must:

- Generate detailed session reports
- Complete administrative tasks remotely
- Allow full remote unattended and attended access to and control of desktops, servers, and laptops
- Allow connection over the internet or an internal network

Top Tools at a Glance

| 

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Unattended IT support across global endpoints

 | 

User Review

"Easy to use and secure"

 |
| 

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Background remote access with unified endpoint automation

 | 

User Review

"Impowered Our MSP to Resolve Issues Quickly and Grow Quickly"

 |
| 

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Unattended access with Zoho suite integration

 | 

User Review

"Instant, Trust-Building Remote Access with Clear Guidance and Smart Reporting"

 |
| 

 | 

Cloud directory with cross-platform remote assist

 | 

User Review

"Centralized IT Management with Seamless SSO"

 |
| 

 | 

Per-technician RMM with unlimited endpoint patching

 | 

User Review

"A practical way to coordinate technicians, users, and infrastructure work"

 |
| 

 | 

Patch-driven remote access without VPN

 | 

User Review

"Action1 Delivers Incredible Value: Free Endpoints, Affordable Scaling, and Phenomenal Reporting"

 |
| 

 | 

Unattended Android fleet troubleshooting and kiosk lockdown

 | 

User Review

"Clear Insights and a Straightforward Interface That Speeds Up Work"

 |
| 

 | 

MSP endpoint support with background automation

 | 

User Review

"Intuitive and Robust for Remote Management"

 |
| 

 | 

Agent-based Windows patching without VPN dependency

 | 

User Review

"Straightforward, Fast Remote Support That Makes IT Work Easier"

 |
| 

 | 

Privileged remote support with compliance auditing

 | 

User Review

"Robust Security and Seamless Cross-Platform Remote Support"

 |

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Show More

* * *

## How Do You Choose the Right Remote Support Software?

### What You Should Know About Remote Support Software

### What is Remote Support Software?

Remote support software is software used by IT technicians to provide real-time support to both internal and external users’ computers and other devices from a remote location. It utilizes the internet to connect to computers and devices at any location to perform both troubleshooting and administrative tasks.

These platforms use remote access software to give instant access to IT technicians from any place, at any time. During a remote session, the technician can take the charge of the remote system and perform the intended tasks.

With many employees working remotely, it is challenging for IT technicians to provide in-person assistance. Remote support solutions make it easier for both parties to keep the systems updated and risks at bay. The purpose of the software is to ease the overall process of troubleshooting and maintaining both company and end-user devices. The best remote support platforms pair co-browsing and screen sharing with unattended access, so technicians can either guide a user through their own screen or take over entirely without an on-site visit. Based on G2 reviews, IT support teams and helpdesk administrators evaluate remote support software by comparing session stability on weak connections, the security controls visible to the end user, and how much diagnostic work a technician can do inside the session without switching tools.

#### What Types of Remote Support Software Exist?

The types of remote support systems are usually determined by whether the end user is present at the remote device during a session provided by an IT technician.

**Unattended remote support**

Unattended access is when an IT technician can connect to a remote device without the presence of the end user. To make this possible, support teams deploy an agent app on all the remote devices. IT technicians can connect to any remote device at any given time using this agent app.

**Attended remote support**

This type of remote IT support is often referred to as on-demand or ad-hoc support. It is a type of support where the end user requests assistance from the support team. Unlike unattended support, this type of software does not require any prior setup. Methods of authorization vary in different solutions. In this type, the end user needs to generate a session code. Then it is shared with IT technicians who help the team gain access to the end-user device.

### What are the Common Features of Remote Support Software?

Remote support software has reformed the IT support industry in more ways than one. While in a session, a technician can always access the remote device using these tools. To provide enterprise-grade support to the customers remotely, below are some must-have features in a remote support solution:

**Remote access and control:** This feature forms one of the basic requirements of any remote support system. It helps the technician view and control remote devices. Remote diagnostics can also extract information about remote devices, including device name, IP address, event logs, and running processes.

**Unattended remote access:** This feature allows the technician to access the client’s device remotely even without the end user present. Without unattended access, the client needs to perform the simplest of functions, like software updates. This can be inconvenient for both technician and the client. Technicians can also perform maintenance when the end user is away from the device to minimize their idle time.

**File sharing:** This feature helps in solving common issues like replacing outdated files, corrupt files, and files containing malware. It also makes it easy for the technicians to access files on the remote computer. There are generally two types of file transfers: first, the IT technician transfers files to a remote device. This allows the software to be installed directly. The second type is when the file is sent to the client via chat and then the installation can be done by the client himself.

**Multi-monitor navigation:** Multiple screens can be viewed using the same screen setup. During a remote IT support session, accessing multiple screens connected to a remote system could be a challenge. This feature allows instant sharing of data between monitors which can reduce the session time significantly.

**Screen sharing:** This feature allows sharing the screen of the end user to other IT technicians or support team members if required. It also helps technicians add annotations to enhance support or training processes.

**Security:** With the current advancements in technology, there is always a threat of customer data getting attacked by cybercriminals. It becomes necessary to have built-in security features. This provides users a secure remote access to the systems.

**Branding and customization:** Remote support solutions coming from a well-known brand are always preferred by organizations. This provides a sense of trust amongst clients, and customization makes the use of remote support software feasible.

**Visual communication options:** Part of the frustration with remote IT support comes from not being able to physically indicate things: one cannot point to a part of the screen, and gesturing doesn’t help either. Remote support solutions offer visual communication options like chat, annotations, and pings so that even if the user and support personnel aren’t in the same room, information can be communicated effectively.

**Encrypted viewership:** The user who is on the receiving end of remote assistance can attest to the experience of feeling vulnerable. Another user using their device, with full remote access to their data, using their device almost freely. Remote support software offers data encryption so that the connection is secure and no data is misplaced.

**Cross-platform support:** Managed services providers (MSPs) usually have a huge customer base. It is crucial to have a cross-platform support feature in the remote assistance software. At the minimum, it should support Windows, Linux, and macOS devices. Ideally, remote support tools should also support iOS and Android mobile devices.

**Session recording:** This feature helps the users record and store sessions for training activities. It can help hire new technicians in IT teams quickly and easily.

Other Features of Remote Support Software: [Advanced Security Features](https://www.g2.com/categories/remote-support/f/advanced-security-features)

### What are the Benefits of Remote Support Software?

With advancements in technology, the need for installing remote IT support software is also on the rise. The software benefits both the admins and the users in the following ways:

**Saves time:** Remote support solutions support analysts and administrators who no longer need to physically go from desk to desk or location to location to provide troubleshooting and administrative assistance.

**Saves cost:** The cost of employing on-site support teams for every location serviced can add up quickly, especially when different locations require technical support at different rates. Remote support software allows companies to centralize their IT support teams in one location that can serve every user, saving the cost of keeping support staff on site at every location.

**Increases support efficiency:** Because devices can be accessed remotely at any time, troubleshooting and administrative tasks can be performed either at the convenience of the user or while the user is away, which can prevent disruption to daily workflow.

**Supports remote work for employees:** Due to the COVID-19 pandemic, many organizations have switched to remote work. With remote access, employees can work safely on any device, platform, or network. Remote desktop functions allow them to remotely access important files and share their screen for online meetings.

**Helps maintain a ticketing system:** Allocating docket numbers to each query has a huge impact on customer service. It helps in tracking and solving issues at the earliest. This ultimately helps in achieving customer satisfaction.

### Who Uses Remote Support Software?

With more people working from home, tools that support remote work have become increasingly important for many organizations. With the future workforce becoming decentralized, here are the types of users of remote support software:

**IT technicians:** They are the internal users of remote support systems. They use this software to assist other staff members of the organization internally.

**Customers:** For the companies that supply the remote support software, customers are the external users of the software.

#### Software Related to Remote Support Software

Related solutions that can be used together with remote support solutions include:

[Remote desktop software](https://www.g2.com/categories/remote-desktop): It allows technicians to connect to the other device in a remote location. Remote support software facilitates this further, providing more extensive functionalities designed towards helping users and performing troubleshooting, maintenance, and other administrative tasks on those desktops.

[Help desk](https://www.g2.com/categories/help-desk) and [service desk software](https://www.g2.com/categories/service-desk): Remote support software pairs extremely well with help desk and service desk software for IT support teams. Help desk software helps provide a customer with information and support regarding a company’s products or services. The inquiries are submitted using multiple channels including email, phone, or social media. Service desk software provides incident tracking, user connectedness, and even knowledge management, where remote support solutions then come in to help support analysts provide the user with the assistance they require.

[IT management software](https://www.g2.com/categories/it-management): Remote support software will generally be paired with, or even rolled up under IT management solutions. While remote support solutions can function as standalone products, pairing them with IT management solutions can diversify their use cases and help companies offer a greater depth of service.

### Challenges with Remote Support Software

This software solves many issues of IT assistance. However, it inevitably comes with its own challenges. Below is a list of commonly witnessed challenges within remote support systems:

**Connectivity issues:** Because the support in this software occurs entirely through an internet connection, connectivity issues can end up bottlenecking the support experience. If implementing a remote IT support solution, users must be sure that network connectivity for the end user and support technicians can be maintained to the best possible standard.

**Hardware dilemma:** What if the issue isn’t the device’s software, but a physical issue with the device’s hardware? Unfortunately, remote support software loses capability there. Because support happens remotely and excludes hardware, companies may end up trading quicker software support times for slower hardware support.

**Privacy:** Taking control of another person’s computer remotely comes with a certain privacy risk. In the wrong hands, losing control of one’s own computer means entirely compromised data on the computer or an entire network. It’s important for companies implementing remote support tools to utilize strong [endpoint protection software](https://www.g2.com/categories/endpoint-protection) to protect internal devices.

### Which Companies Should Buy Remote Support Software?

**Small businesses:** Since budgets are a constraint for small businesses, maintaining a large IT support team is a challenge. With a small team, assisting all employees in person is difficult. This is where remote support software plays a major role. It lets one technician manage multiple tasks concerning remote devices.

**Enterprises:** Enterprises have a large number of employees. With a different setup, such organizations need a varied set of features with their system. With branding and customization, it is possible to get a whole new version of any remote support software.

### How to Buy Remote Support Software

#### Requirements Gathering (RFI/RFP) for Remote Support Software

Before starting to look for a suitable remote support solution, it is important to understand the needs for which the software will be used. Internal uses of the software could be limited to the staff of the organization, whereas external uses could help serve clients at remote locations. It can also be interesting to know which devices the software supports at the organization.

#### Compare Remote Support Software Products

**Create a long list**

This is the stage when the organization can have a look at different vendors offering various features. Making a long list of vendors helps in distinguishing the software that closely matches the requirements.

**Create a short list**

After the team understands the offerings by all the vendors in the list, the best fits are shortlisted. This gives the team a better perspective for evaluation. The shortlist can also be created based on factors like the user friendliness of the software, security provided by the vendor, and types of customer support available (live chat, mobile, Twitter).

**Conduct demos**

Demos are a great way to verify the offerings promised by the vendor on paper versus actual implementation. Demos can help provide the technical team or the team who will use the software an understanding of how the software works.

#### Selection of Remote Support Software

**Choose a selection team**

A winning team would usually consist of a security expert to decide on the ease of use of the software, IT technicians who would be handling the software, a legal team for the contractual agreements, and finally the decision makers of the organization.

**Negotiation**

Depending on the budget that is allocated at the beginning of the remote support software buying process, the team can discuss the price range with vendors. The software comes in licensed prices which gives companies a scope to negotiate since the pricing goes per user.

**Final decision**

This is the final but the most crucial step of the remote support software buying process. The team decides to purchase the software that provides the highest value and lies in the best interest of the organization. While doing so, it is recommended to inform the vendors that have not been shortlisted about the organization’s decision of going ahead with other vendors.

### What Does Remote Support Software Cost?

There are different models of remote support solutions, depending on which the cost is determined. The cost of the software depends on factors like the number of users, technology complexity, number of apps supported, and number of locations.

#### Return on Investment (ROI)

A major concern of most small companies is meeting vast industry-specific IT needs. In such times, investing in buying a remote support software could prove a real challenge. However, looking at the returns that the solution provides makes it easier to make buying decisions. Depending on the needs of the organization, remote support software usually comes in two models: the break-fix model and managed IT services.

### Remote Support Software Trends

**Clientless remote support**

With remote support software adopting the Internet of Things (IoT), Artificial Intelligence (AI), and Machine Learning (ML), the technicians will be able to use the software with ease. The algorithm trained to take the actions when required should eliminate the need of the end user being present at the device while the assistance is being provided.

### Remote Support Software FAQs

#### Most Popular FAQs

**Which Remote Support software has the best reviews?**

Based on verified user ratings, these platforms consistently earn top marks:

- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access): High-definition, lag-free sessions reviewers describe as the most cost-effective route to remote desktop support.
- [Zoho Assist](https://www.g2.com/products/zoho-assist): Unattended access, in-session diagnostics, and helpdesk integration with zero setup on the technician side.
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Enterprise-grade security with credential injection, session recording, and audit logs.
- [TeamViewer](https://www.g2.com/products/teamviewer): Cross-platform coverage and browser-based joining installed on billions of devices.

**What is the difference between remote access and remote support tools?**

Remote access tools maintain an ongoing connection to machines you own or manage, while remote support tools are built around technician-initiated sessions on someone else's device. In practice, remote support adds the session layer: end-user consent flows, technician identification, session recording, and audit trails that pure remote access tools don't require. Most platforms in this category do both, with unattended access covering the remote access side and attended sessions covering support.

**What platform integrates remote support with ticketing systems?**

- [Zoho Assist](https://www.g2.com/products/zoho-assist): Reviewers launch support sessions directly from the helpdesk queue without opening a second system.
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Integration with corporate tools and authentication systems that reviewers say simplifies support processes.
- [TeamViewer](https://www.g2.com/products/teamviewer): Platform integrations spanning major service desk and enterprise tools.

**Which remote support platform offers the most advanced troubleshooting tools**

- [Zoho Assist](https://www.g2.com/products/zoho-assist): Command Prompt, PowerShell, and Event Viewer available inside the session for diagnosis without interrupting the user.
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Privilege elevation with GUI or PowerShell control across laptops, tablets, and phones.
- [TeamViewer](https://www.g2.com/products/teamviewer): Drag-and-drop file transfer and multi-monitor support that reviewers call the biggest day-to-day time savers.

**Is remote support software safe to use?**

Remote support software is safe when the platform enforces the right session controls, and reviewers consistently name the same mechanisms: end-to-end encrypted connections, automatic password rotation between sessions, multi-factor authentication, clear on-screen identification of who is connecting, and session recording with audit logs. The practical risk comes from social engineering rather than the software itself, so businesses should pair any remote support tool with end-user training on verifying technician identity before granting access.

**What are the most trusted and most reliable remote support tools according to user reviews?**

The most trusted remote support tools in verified user reviews earn that trust through transparent security behavior and session consistency rather than feature count. The most reliable remote support tools in customer support reviews show the same pattern: reviewers standardize on the tools that hold up across connection types and recover dropped sessions.

- [Zoho Assist](https://www.g2.com/products/zoho-assist): Rated 4.7 stars across 713 reviews. Reviewers say the customer-end module clearly displays which company and technician are connecting, which one administrator credits for a greatly reduced denial rate, and dropped sessions can be resumed.
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Rated 4.7 stars across 388 reviews. Reviewers call the platform incredibly stable, with performance that stays smooth in distributed environments and audit logs one reviewer calls a lifesaver for compliance.
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access): Rated 4.8 stars across 517 reviews. One reviewer sums it up as software that just works: easy to install, fast, and it does not crash, with two-step verification and encryption on the security side.
- [ISL Online](https://www.g2.com/products/isl-online): Rated 4.6 stars across 610 reviews. Reviewers point to stable connections and settings that balance speed against image quality, so sessions hold up on different types of connections.

The counterweight in the same review base: session quality still depends on the end user's internet, so trial your shortlist on the weakest real-world connections your team supports.

**Which highest-rated remote support tools reduce resolution time?**

The highest-rated remote support tools reduce resolution time by cutting the steps between a reported issue and a technician working inside the affected machine. Based on G2 reviews, support teams describe unattended access and in-session diagnostics as the biggest time savers.

- [Zoho Assist](https://www.g2.com/products/zoho-assist): Reviewers troubleshoot and resolve customer issues quickly without complex setup, with one team reporting improved response times after pairing unattended access with helpdesk integration.
- [ScreenConnect](https://www.g2.com/products/screenconnect): Rated 4.7 stars across 504 reviews. Reviewers say connections are typically established within seconds, and in-session tools like Backstage, remote command line, and PowerShell support rapid problem resolution without interrupting the user.
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue): An enterprise reviewer says one-click connections plus AI screen analysis surface the error instantly, and session summaries cut post-call work so they can help more users daily.
- [TeamViewer](https://www.g2.com/products/teamviewer): Rated 4.5 stars across 4,056 reviews. One enterprise engineer uses it to resolve incidents faster and reduce downtime through real-time access to remote systems.

The same reviews flag the failure mode: version mismatches and lost sessions that force a full reconnect can stall urgent fixes, so test session recovery before you standardize on one platform.

**What are the best remote support platforms for IT support teams?**

The best remote support platforms for IT support teams combine unattended access, cross-platform coverage, and built-in diagnostic tools so technicians resolve issues without leaving their desk. Based on G2 reviews, four platforms come up most often:

- [TeamViewer](https://www.g2.com/products/teamviewer): Reviewers highlight browser-based screen sharing with no download required, with one team using screen access during IT induction to set up new joiners' laptops remotely.
- [Zoho Assist](https://www.g2.com/products/zoho-assist): One administrator supports users directly from the helpdesk without opening a second system, and reviewers cite unattended access for bouncing between multiple devices and locations.
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Reviewers remote into Windows and Mac machines and phones with admin-level access, working through either GUI or PowerShell commands.
- [ScreenConnect](https://www.g2.com/products/screenconnect): Reviewers manage servers and workstations without the user present, handling maintenance and updates outside business hours.

The cautions in the same reviews are pricing for smaller teams and a learning curve on the more technical consoles, so match the platform to your team's size and skill level before committing.

#### Small Business FAQs

For smaller IT teams, you can compare options on the [small business Remote Support software](https://www.g2.com/categories/remote-support/small-business) page.

**What is the most affordable Remote Support software for SMBs?**

- [Zoho Assist](https://www.g2.com/products/zoho-assist): Reviewers running small consultancies directly compare its pricing favorably against TeamViewer.
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access): Described by reviewers as the most cost-effective way to get remote support running.
- [AnyDesk](https://www.g2.com/products/anydesk): A free tier plus a Pro license reviewers call reasonably priced.

**What is the best remote support software for startups?**

- [AnyDesk](https://www.g2.com/products/anydesk): Lightweight and fast to set up, with responsive sessions even on weak connections.
- [Zoho Assist](https://www.g2.com/products/zoho-assist): Zero setup on the technician end and a small client footprint for end users.
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access): Quick deployment reviewers chose specifically to get running as soon as possible.

**Which remote support software is the most user-friendly for startups?**

- [AnyDesk](https://www.g2.com/products/anydesk): Reviewers say beginners need minimal technical knowledge to run sessions.
- [TeamViewer](https://www.g2.com/products/teamviewer): Non-technical users connect within minutes using an ID and password.
- [Zoho Assist](https://www.g2.com/products/zoho-assist): Step-by-step instructions on the customer end that reviewers say reduce session denials.

**Which remote support tool is easiest for non-technical customers to join?**

- [TeamViewer](https://www.g2.com/products/teamviewer): Browser-based screen sharing with no download or install required.
- [Zoho Assist](https://www.g2.com/products/zoho-assist): A guided customer-end module showing exactly who is requesting access.

**Which remote support software offers a free plan for small teams?**

- [AnyDesk](https://www.g2.com/products/anydesk): Reviewers say the free version covers most needs until advanced features are required.
- [TeamViewer](https://www.g2.com/products/teamviewer): Free for personal use with up to three devices.

#### Enterprise FAQs

For larger deployments, you can compare options on the [enterprise Remote Support software](https://www.g2.com/categories/remote-support/enterprise) page.

**What is the top-rated Remote Support platform for enterprises?**

- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Built for enterprise service desks with centralized controls and privileged access management.
- [TeamViewer](https://www.g2.com/products/teamviewer): Enterprise-scale cross-platform coverage with strong recent enterprise reviewer representation.
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access): Granular permissions and unattended administration at scale.

**What is the most reliable remote support tool for enterprises?**

- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Reviewers describe the platform as incredibly stable, working even through strict firewalls.
- [Zoho Assist](https://www.g2.com/products/zoho-assist): Reviewers report instantaneous response with no lag or latency.
- [TeamViewer](https://www.g2.com/products/teamviewer): Stable connections reviewers depend on across distributed environments.

**Which remote support software meets compliance and audit requirements?**

- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Automated session recording, detailed audit logs, and MFA cited by reviewers for compliance and internal tracking.
- [Zoho Assist](https://www.g2.com/products/zoho-assist): Session recording and per-session notes for accountability.

**Which remote support tools work without a VPN on enterprise networks?**

- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Multiple reviewers cite VPN-free secure connectivity across networks as the standout capability.
- [AnyDesk](https://www.g2.com/products/anydesk): Reviewers access remote systems without complicated VPN setups.

**What is the best-reviewed remote support software for enterprise app integration?**

- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Authentication system and corporate tool integration.
- [Zoho Assist](https://www.g2.com/products/zoho-assist): Native integration across the Zoho One suite at no added cost.
- [TeamViewer](https://www.g2.com/products/teamviewer): Integrations with major enterprise platforms.

**What are the highest rated secure screen sharing tools for enterprise remote support?**

The highest rated secure screen sharing tools for enterprise remote support are evaluated on encryption, access control, and auditability rather than on session features alone. Based on G2 reviews, three platforms stand out on those criteria:

- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support): Rated 4.7 stars across 388 reviews. Reviewers cite VPN-free secure connectivity across platforms, privilege elevation with credential injection, and automated session recording with detailed audit logs for compliance and internal tracking.
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue): An enterprise reviewer describes one-click connections that still carry 256-bit AES encryption and full audit logs, so speed does not come at the cost of compliance.
- [TeamViewer](https://www.g2.com/products/teamviewer): Enterprise reviewers report secure unattended access, sessions that stay stable even under low bandwidth, and MSI packages that quietly deployed the client across thousands of endpoints.

The same reviewers flag licensing costs at enterprise scale and admin consoles that take time to learn, so validate audit log exports and access controls against your compliance framework during a proof of concept.