Introducing G2.ai, the future of software buying.Try now
Compare Kaseya BMS and OTRS 
At a Glance
Market Segments
Small-Business (77.5% of reviews)
Enterprise (59.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Kaseya BMS
Star Rating
(41)4.3 out of 5
Market Segments
Small-Business (77.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Kaseya BMSOTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSKaseya BMS vs OTRS
When assessing the two solutions, reviewers found OTRS easier to use. However, Kaseya BMS is easier to set up and administer. Reviewers also preferred doing business with Kaseya BMS overall.
- Reviewers felt that OTRS meets the needs of their business better than Kaseya BMS.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Kaseya BMS over OTRS.
Pricing
Entry-Level Pricing
Kaseya BMS
No pricing availableOTRS
No pricing availableFree Trial
Kaseya BMS
No trial information availableOTRS
No trial information availableRatings
Meets Requirements
8.6
25
9.2
33
Ease of Use
8.4
28
9.1
33
Ease of Setup
8.1
23
7.9
8
Ease of Admin
8.5
20
6.9
7
Quality of Support
7.8
26
9.0
28
Has the product been a good partner in doing business?
8.0
19
6.7
6
Product Direction (% positive)
7.2
25
7.1
32
Features by Category
Ticket and Case Management
Not enough data
9.1
27
|
Verified
Not enough data
8.8
27
|
Verified
Not enough data
8.9
25
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
23
|
Verified
Not enough data
8.7
25
Not enough data
8.8
27
|
Verified
Not enough data
8.5
18
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
19
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
7.5
16
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
15
|
Verified
Platform
Not enough data
Feature Not Available
Not enough data
6.7
8
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
8.6
23
|
Verified
Administration
7.8
10
|
Verified
9.3
21
|
Verified
8.0
9
|
Verified
9.1
19
|
Verified
7.4
9
|
Verified
9.3
20
|
Verified
Service Desk
9.3
10
|
Verified
9.3
20
|
Verified
8.7
10
|
Verified
9.0
21
|
Verified
9.2
10
|
Verified
9.1
20
|
Verified
Management
7.4
9
|
Verified
8.5
13
|
Verified
9.3
9
|
Verified
8.7
13
|
Verified
9.1
9
|
Verified
9.0
12
|
Verified
8.5
10
|
Verified
8.8
12
|
Verified
7.8
9
9.3
10
Functionality
9.4
8
|
Verified
9.2
14
|
Verified
8.3
9
8.1
14
8.1
9
|
Verified
8.8
14
|
Verified
8.3
8
|
Verified
9.4
11
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kaseya BMS and OTRS are categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
Kaseya BMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
12.5%
Farming
7.5%
Computer Networking
7.5%
Security and Investigations
2.5%
Other
10.0%
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Internet
5.4%
Other
40.5%
Alternatives
Discussions
What is Kaseya Business Management Solution (BMS)?
1 Comment
Official Response from Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and...Read more
Does BMS integrate with other Kaseya products?
1 Comment
Official Response from Kaseya BMS
BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. Read more
Is BMS in the could or on-premise?
1 Comment
Official Response from Kaseya BMS
At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,...Read more
OTRS has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
