# Kaseya BMS vs OpenText Service Management Automation X (SMAX) Comparison

| | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 41 | 72 | 
| **Largest Market Segment** | Small-Business (77.5% of reviews) | Enterprise (57.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Kaseya BMS

Pros:
- Efficiency (3 reviews)
- Automation (2 reviews)

Cons:
- Integration Issues (1 reviews)
- Missing Features (1 reviews)

### OpenText Service Management Automation X (SMAX)

Pros:
- Ease of Use (2 reviews)
- Helpful (2 reviews)

Cons:
- Integration Issues (1 reviews)
- Limited Customization (1 reviews)

---
## Ratings Comparison
| Rating | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
  | **Meets Requirements** | 8.6 (25 reviews) | 8.5 (67 reviews) | 
  | **Ease of Use** | 8.4 (28 reviews) | 7.9 (67 reviews) | 
  | **Ease of Setup** | 8.1 (23 reviews) | 7.3 (40 reviews) | 
  | **Ease of Admin** | 8.5 (20 reviews) | 7.6 (40 reviews) | 
  | **Quality of Support** | 7.8 (26 reviews) | 7.9 (66 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (19 reviews) | 8.3 (40 reviews) | 
  | **Product Direction (% positive)** | 7.2 (25 reviews) | 7.8 (63 reviews) | 

---
## Pricing

### Kaseya BMS

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### OpenText Service Management Automation X (SMAX)

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Kaseya BMS** | 8.4/10 | 10 |
| **OpenText Service Management Automation X (SMAX)** | 8.5/10 | 9 |

#### Administration

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Change Management** | 7.8 (10 reviews) ✓ Verified | 9.2 (6 reviews) ✓ Verified | 
| **Asset Management** | 8.0 (9 reviews) ✓ Verified | 8.5 (8 reviews) ✓ Verified | 
| **Reports & Analytics** | 7.4 (9 reviews) ✓ Verified | 8.1 (7 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Help Desk** | 9.3 (10 reviews) ✓ Verified | 9.3 (7 reviews) ✓ Verified | 
| **Incident Reports** | 8.7 (10 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | 
| **Process Workflow** | 9.2 (10 reviews) ✓ Verified | 9.0 (7 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Reporting** | 7.4 (9 reviews) ✓ Verified | 8.3 (8 reviews) ✓ Verified | 
| **Administration Console** | 9.3 (9 reviews) ✓ Verified | 8.7 (5 reviews) ✓ Verified | 
| **Access Management** | 9.1 (9 reviews) ✓ Verified | 7.9 (7 reviews) ✓ Verified | 
| **Asset Management** | 8.5 (10 reviews) ✓ Verified | 7.9 (7 reviews) ✓ Verified | 
| **Policy Dictation** | 7.8 (9 reviews) | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Ticketing System** | 9.4 (8 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | 
| **Performance Logging** | 8.3 (9 reviews) | Not enough data | 
| **Alerting** | 8.1 (9 reviews) ✓ Verified | 8.3 (7 reviews) ✓ Verified | 
| **Automation** | 8.3 (8 reviews) ✓ Verified | 8.1 (7 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Kaseya BMS** | N/A | N/A |
| **OpenText Service Management Automation X (SMAX)** | 8.1/10 | 15 |

#### Incident Management

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (14 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.2 (14 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (14 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (13 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.3 (11 reviews) | 

#### Reporting

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Dashboards** | Not enough data | 7.9 (13 reviews) | 
| **Time Tracking** | Not enough data | 7.8 (13 reviews) | 
| **Surveys** | Not enough data | 8.3 (11 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Mobile** | Not enough data | 7.6 (11 reviews) | 
| **Self Service** | Not enough data | 8.5 (13 reviews) | 
| **Active Directory** | Not enough data | 8.2 (11 reviews) | 
| **Multi-Channel Access** | Not enough data | 7.4 (11 reviews) | 

#### Agentic AI - Service Desk

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)


**Unique to OpenText Service Management Automation X (SMAX) (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Kaseya BMS | OpenText Service Management Automation X (SMAX) | 
|---|---|---|
| **Small-Business** | 77.5% | 18.6% | 
| **Mid-Market** | 20.0% | 24.3% | 
| **Enterprise** | 2.5% | 57.1% | 

### By Industry

#### Kaseya BMS

- **Information Technology and Services:** 60.0%
- **Computer & Network Security:** 12.5%
- **Farming:** 7.5%
- **Computer Networking:** 7.5%
- **Security and Investigations:** 2.5%
- **Medical Devices:** 2.5%
- **Hospital & Health Care:** 2.5%
- **Graphic Design:** 2.5%
- **Education Management:** 2.5%

#### OpenText Service Management Automation X (SMAX)

- **Information Technology and Services:** 31.4%
- **Airlines/Aviation:** 5.7%
- **Banking:** 4.3%
- **Computer Software:** 4.3%
- **Financial Services:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Insurance:** 4.3%
- **Telecommunications:** 4.3%
- **Non-Profit Organization Management:** 2.9%
- **Business Supplies and Equipment:** 2.9%
- **Other:** 31.4%

---
## Alternatives

### Alternatives to Kaseya BMS

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1943 reviews)
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- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
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- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13614 reviews)
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### Alternatives to OpenText Service Management Automation X (SMAX)

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1943 reviews)
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- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (250 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews)
- [BMC FootPrints](https://www.g2.com/products/bmc-footprints/reviews) — 3.5/5 stars (57 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews) — 4.0/5 stars (102 reviews)

---
## Top Discussions

### Kaseya BMS

- Title: [Is there a free trial available?](https://www.g2.com/discussions/is-there-a-free-trial-available) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can take BMS for a test drive for 30 days to get a feel for the system and how you will make the migration to our platform. The trial is free of charge..."
- Title: [How does pricing compare to other PSA solutions?](https://www.g2.com/discussions/how-does-pricing-compare-to-other-psa-solutions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Depending on who you are using for your PSA service, BMS can often be much more enticing from a financial perspective - while matching the feature sets of..."
- Title: [Is BMS in the could or on-premise?](https://www.g2.com/discussions/is-bms-in-the-could-or-on-premise) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,..."
- Title: [Does BMS integrate with other Kaseya products?](https://www.g2.com/discussions/does-bms-integrate-with-other-kaseya-products) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "BMS was built to integrate with the Kaseya VSA platform so that ticketing, SLAs, and other key metrics can be shared between the two systems. "
- Title: [What is Kaseya Business Management Solution (BMS)?](https://www.g2.com/discussions/what-is-kaseya-business-management-solution-bms) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and..."

### OpenText Service Management Automation X (SMAX)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kaseya-bms-vs-opentext-service-management-automation-x-smax)