Compare Kaseya BMS and ManageEngine ServiceDesk Plus 
Featured Products
At a Glance
Market Segments
Small-Business (77.5% of reviews)
Mid-Market (59.8% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
Kaseya BMS
Star Rating
(41)4.3 out of 5
Market Segments
Small-Business (77.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Kaseya BMSManageEngine ServiceDesk Plus
Star Rating
(247)4.2 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansKaseya BMS vs ManageEngine ServiceDesk Plus
When assessing the two solutions, reviewers found ManageEngine ServiceDesk Plus easier to use, and do business with overall. However, reviewers preferred the ease of administration with Kaseya BMS. Reviewers felt that the products are equally easy to set up.
- Kaseya BMS and ManageEngine ServiceDesk Plus both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that ManageEngine ServiceDesk Plus is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of ManageEngine ServiceDesk Plus over Kaseya BMS.
Pricing
Entry-Level Pricing
Kaseya BMS
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Kaseya BMS
No trial information availableManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.6
25
8.6
220
Ease of Use
8.4
28
8.5
220
Ease of Setup
8.1
23
8.1
162
Ease of Admin
8.5
20
8.4
159
Quality of Support
7.8
26
8.1
204
Has the product been a good partner in doing business?
8.0
19
8.3
151
Product Direction (% positive)
7.2
25
8.2
212
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
7.8
10
|
Verified
8.8
39
|
Verified
8.0
9
|
Verified
8.8
38
|
Verified
7.4
9
|
Verified
8.9
39
|
Verified
Service Desk
9.3
10
|
Verified
9.2
42
|
Verified
8.7
10
|
Verified
8.9
41
|
Verified
9.2
10
|
Verified
8.9
41
|
Verified
Management
7.4
9
|
Verified
8.6
38
|
Verified
9.3
9
|
Verified
8.6
35
|
Verified
9.1
9
|
Verified
8.6
35
|
Verified
8.5
10
|
Verified
8.7
36
|
Verified
7.8
9
8.1
34
|
Verified
Functionality
9.4
8
|
Verified
9.1
39
|
Verified
8.3
9
8.5
38
|
Verified
8.1
9
|
Verified
8.8
36
|
Verified
8.3
8
|
Verified
8.5
39
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
95
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Reporting
Not enough data
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Access & Usability
Not enough data
7.2
75
Not enough data
8.1
81
Not enough data
8.6
91
Not enough data
7.9
69
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kaseya BMS and ManageEngine ServiceDesk Plus are categorized as IT Service Management (ITSM) Tools
Unique Categories
Kaseya BMS has no unique categories
Reviews
Reviewers' Company Size
Kaseya BMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
60.0%
Computer & Network Security
12.5%
Farming
7.5%
Computer Networking
7.5%
Security and Investigations
2.5%
Other
10.0%
Information Technology and Services
18.8%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.4%
Alternatives
Discussions
Is there a free trial available?
1 Comment
Official Response from Kaseya BMS
You can take BMS for a test drive for 30 days to get a feel for the system and how you will make the migration to our platform. The trial is free of charge...Read more
How does pricing compare to other PSA solutions?
1 Comment
Official Response from Kaseya BMS
Depending on who you are using for your PSA service, BMS can often be much more enticing from a financial perspective - while matching the feature sets of...Read more
Is BMS in the could or on-premise?
1 Comment
Official Response from Kaseya BMS
At the moment, BMS is a cloud solution only - so you'll need connectivity to use the platform. We don't have an on-premise version available at this time,...Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
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