# Kapiche vs Qualtrics Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kapiche excels in **ease of setup** , with users highlighting its intuitive onboarding process that allows for quick implementation. One user mentioned that Kapiche has made open-end text analysis "extremely quick & easy," making it a valuable tool for their reporting needs.
- **Users say** that Qualtrics Customer Experience provides a robust platform for **capturing customer feedback** from various channels. Reviewers appreciate the ability to gather insights from emails, surveys, and social media, which helps in making informed decisions based on comprehensive data.
- **According to verified reviews** , Kapiche stands out for its **quality of support** , receiving high praise for its responsiveness and helpfulness. Users have noted that the support team is a "good partner in doing business," which enhances their overall experience with the product.
- **Reviewers mention** that while Qualtrics offers a wide range of features, some users find it less **user-friendly** compared to Kapiche. One user pointed out that the dashboard, although powerful, can be overwhelming at times, which may hinder quick access to insights.
- **G2 reviewers highlight** that Kapiche's **thematic and sentiment analysis** capabilities are particularly strong, allowing users to dive deep into customer feedback. One user expressed that it helps them identify meaningful insights, making their job easier and more interesting.
- **Users report** that while Qualtrics has a larger market presence, Kapiche's focus on the mid-market segment allows it to cater more effectively to specific needs, with users appreciating its tailored approach to customer experience analysis.



| | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 42 | 751 | 
| **Largest Market Segment** | Mid-Market (48.8% of reviews) | Enterprise (51.5% of reviews) | 
| **Entry Level Price** | Contact Us 1 Users | Contact Us | 

---
## Top Pros & Cons

### Kapiche

Pros:
- Customer Insights (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Accuracy Issues (1 reviews)
- Connection Issues (1 reviews)

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

---
## Ratings Comparison
| Rating | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.7 (31 reviews) | 8.6 (602 reviews) | 
  | **Ease of Use** | 8.7 (31 reviews) | 8.4 (605 reviews) | 
  | **Ease of Setup** | 9.2 (18 reviews) | 7.6 (362 reviews) | 
  | **Ease of Admin** | 8.9 (17 reviews) | 7.9 (349 reviews) | 
  | **Quality of Support** | 9.9 (31 reviews) | 8.5 (569 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (17 reviews) | 8.5 (341 reviews) | 
  | **Product Direction (% positive)** | 8.9 (22 reviews) | 8.6 (579 reviews) | 

---
## Pricing

### Kapiche

#### Entry-Level Pricing

Plan: Business

Price: Contact Us 1 Users

Key Features:
- Creator user - 1
- Explorer user - 3
- Max rows per project - 100k 

[Learn more about Kapiche](https://www.g2.com/products/kapiche/reviews)

#### Free Trial

Yes

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.3/10 | 86 |

#### Social Analytics

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | 
| **Follower Analysis** | Not enough data | 8.2 (65 reviews) | 
| **Post Performance** | Not enough data | 8.5 (68 reviews) | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Report Customizability** | Not enough data | 8.2 (72 reviews) | 
| **Report Exporting** | Not enough data | 8.2 (73 reviews) | 
| **Scalability** | Not enough data | 8.3 (71 reviews) | 
| **White Label** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.8/10 | 44 |

#### Quality Assurance

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (37 reviews) | 
| **Calibration** | Not enough data | 8.8 (36 reviews) | 
| **Reports** | Not enough data | 8.4 (38 reviews) | 

#### Engagement

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Feedback** | Not enough data | 8.4 (39 reviews) | 
| **Dashboards** | Not enough data | 8.8 (39 reviews) | 
| **Training** | Not enough data | 8.7 (35 reviews) | 

#### Performance

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (34 reviews) | 
| **Compliance** | Not enough data | 9.3 (35 reviews) | 

#### Generative AI

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 138 |

#### Analytics

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | 
| **Gamification** | Not enough data | 7.7 (60 reviews) | 

#### Customization

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | 
| **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | 

#### Generative AI

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | 

#### Agentic AI - Experience Management

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | 9.0/10 | 10 |
| **Qualtrics Customer Experience** | 8.3/10 | 132 |

#### Feedback Management

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Tagging** | 8.5 (8 reviews) | 8.3 (92 reviews) | 
| **Segmentation** | 8.8 (8 reviews) | 8.6 (99 reviews) | 
| **Custom Reports and Dashboards** | 8.3 (10 reviews) | 8.3 (118 reviews) | 

#### Feedback Analysis

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Thematic Analysis** | 9.2 (10 reviews) | 8.3 (102 reviews) | 
| **Sentiment Analysis** | 9.2 (10 reviews) | 8.3 (104 reviews) | 
| **NPS/CSAT Scoring** | 8.9 (9 reviews) | 8.7 (103 reviews) | 

#### Feedback Sources

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Online Reviews** | 9.0 (5 reviews) | 8.3 (94 reviews) | 
| **Surveys** | 10.0 (9 reviews) | 9.0 (121 reviews) | 
| **Social Media** | Not enough data | 8.4 (82 reviews) | 
| **Customer Service Channels** | 9.0 (7 reviews) | 8.7 (85 reviews) | 

#### Generative AI

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (10 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | N/A | N/A |
| **Qualtrics Customer Experience** | 7.7/10 | 97 |

#### Monitoring & Listening

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Social Measurement** | Not enough data | 8.4 (82 reviews) | 
| **Influencer Identification** | Not enough data | 7.7 (72 reviews) | 
| **Brand Monitoring** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | 
| **Social Reporting** | Not enough data | 7.8 (83 reviews) | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | 8.6/10 | 9 |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Setup

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Integration** | 7.9 (8 reviews) | Not enough data | 
| **Maintenance** | 8.6 (7 reviews) | Not enough data | 
| **No-Code** | 9.4 (8 reviews) | Not enough data | 

#### Data

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Security** | 9.6 (8 reviews) | Not enough data | 
| **Data Visualization** | 8.8 (8 reviews) | Not enough data | 

#### Analysis

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Automation** | 8.3 (8 reviews) | Not enough data | 
| **Named entity recognition** | 8.0 (5 reviews) | Not enough data | 
| **Keyphrase Extraction** | 8.5 (8 reviews) | Not enough data | 
| **Topic Analysis** | 8.9 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.7 (9 reviews) | Not enough data | 
| **Language Identification** | 8.9 (6 reviews) | Not enough data | 
| **Syntax/Part of Speech Parsing** | 8.9 (6 reviews) | Not enough data | 

#### Customization

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Pre-Built Parameterization** | 8.3 (5 reviews) | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | 8.0 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.7/10 | 48 |

#### Platform

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Health Score** | Not enough data | 8.5 (45 reviews) | 
| **Customer Profiles** | Not enough data | 9.1 (45 reviews) | 
| **Notifications** | Not enough data | 8.9 (45 reviews) | 

#### Predictions

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (44 reviews) | 
| **Analytics** | Not enough data | 8.7 (45 reviews) | 
| **Revenue Impact** | Not enough data | Feature Not Available | 
| **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | 
| **Sentiment** | Not enough data | 8.9 (46 reviews) | 
| **Retention** | Not enough data | 8.7 (46 reviews) | 

#### Generative AI

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (8 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | N/A | N/A |
| **Qualtrics Customer Experience** | 8.4/10 | 157 |

#### Generative AI

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (133 reviews) | 
| **Tickets** | Not enough data | 8.3 (97 reviews) | 
| **Macros** | Not enough data | 8.4 (73 reviews) | 

#### Channels

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Email** | Not enough data | 8.5 (67 reviews) | 
| **Social** | Not enough data | 8.8 (136 reviews) | 
| **Live Chat** | Not enough data | Feature Not Available | 
| **Phone** | Not enough data | Feature Not Available | 
| **Text** | Not enough data | 8.2 (51 reviews) | 

#### Insight

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Surveys** | Not enough data | 8.3 (69 reviews) | 
| **Reporting** | Not enough data | 8.3 (123 reviews) | 
| **Visitor Activity** | Not enough data | 8.1 (50 reviews) | 
| **Help Desk** | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Generative AI

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Feature Not Available | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Feature Not Available | Not enough data | 

#### System Management

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Kapiche** | N/A | N/A |
| **Qualtrics Customer Experience** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Kapiche (2):** [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Kapiche | Qualtrics Customer Experience | 
|---|---|---|
| **Small-Business** | 9.8% | 12.7% | 
| **Mid-Market** | 48.8% | 35.8% | 
| **Enterprise** | 41.5% | 51.5% | 

### By Industry

#### Kapiche

- **Market Research:** 12.2%
- **Automotive:** 9.8%
- **Retail:** 7.3%
- **Logistics and Supply Chain:** 7.3%
- **Information Technology and Services:** 7.3%
- **Higher Education:** 7.3%
- **Transportation/Trucking/Railroad:** 4.9%
- **Broadcast Media:** 2.4%
- **Construction:** 2.4%
- **Consumer Electronics:** 2.4%
- **Other:** 36.6%

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

---
## Alternatives

### Alternatives to Kapiche

- [Chattermill](https://www.g2.com/products/chattermill/reviews) — 4.5/5 stars (236 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (517 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4063 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23548 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1735 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1138 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)

---
## Top Discussions

### Kapiche

- Title: [How is Kapiche different to other text analytics providers?](https://www.g2.com/discussions/product-0e5727ff-2182-4991-ab3f-7ea3be5274be) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Traditional text analytics is typified by extensive codebooks that are provided upfront to the system. Besides the laborious and costly process just to get..."
- Title: [Can Kapiche be used to analyze text that is not part of a questionnaire/survey?](https://www.g2.com/discussions/product-b27bbf9b-e69b-49af-8416-7bee7ffc18d4) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Anywhere you have high volumes of unstructured text (sentence style responses) Kapiche can analyze and provide you context around the themes being..."
- Title: [Where is Kapiche hosted?](https://www.g2.com/discussions/security-30c1f142-7b7e-4b0d-8f1d-18af46347087) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kapiche is hosted securely on Microsoft Azure, which is trusted by the world’s most security-conscious organizations, including 95% of Fortune 500 businesses.
"
- Title: [How does your pricing work?](https://www.g2.com/discussions/pricing-b0976dcb-ca60-4ee4-949e-d91aa5589670) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our SaaS subscription tiers are charged per user seats. You can view our full pricing structure here: https://kapiche.com/pricing/
"
- Title: [Can we use Kapiche across multiple languages?](https://www.g2.com/discussions/product-71839231-1163-4fa2-8217-efaae28380bd) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Our algorithm works across any language that uses Latin-based characters and adopts spaces between their words. "

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/kapiche-vs-qualtrics-customer-experience)