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Compare Kapiche and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (48.8% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
Contact Us 1 Users
Contact Us
Kapiche
Star Rating
(42)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users
Learn more about KapicheQualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kapiche excels in ease of setup, with users highlighting its intuitive onboarding process that allows for quick implementation. One user mentioned that Kapiche has made open-end text analysis "extremely quick & easy," making it a valuable tool for their reporting needs.
- Users say that Qualtrics Customer Experience provides a robust platform for capturing customer feedback from various channels. Reviewers appreciate the ability to gather insights from emails, surveys, and social media, which helps in making informed decisions based on comprehensive data.
- According to verified reviews, Kapiche stands out for its quality of support, receiving high praise for its responsiveness and helpfulness. Users have noted that the support team is a "good partner in doing business," which enhances their overall experience with the product.
- Reviewers mention that while Qualtrics offers a wide range of features, some users find it less user-friendly compared to Kapiche. One user pointed out that the dashboard, although powerful, can be overwhelming at times, which may hinder quick access to insights.
- G2 reviewers highlight that Kapiche's thematic and sentiment analysis capabilities are particularly strong, allowing users to dive deep into customer feedback. One user expressed that it helps them identify meaningful insights, making their job easier and more interesting.
- Users report that while Qualtrics has a larger market presence, Kapiche's focus on the mid-market segment allows it to cater more effectively to specific needs, with users appreciating its tailored approach to customer experience analysis.
Pricing
Entry-Level Pricing
Kapiche
Business
Contact Us
1 Users
- Creator user - 1
- Explorer user - 3
- Max rows per project - 100k
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Kapiche
Free Trial is available
Qualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.7
31
8.6
601
Ease of Use
8.7
31
8.4
604
Ease of Setup
9.2
18
7.6
361
Ease of Admin
8.9
17
8.0
350
Quality of Support
9.9
31
8.5
568
Has the product been a good partner in doing business?
9.7
17
8.5
342
Product Direction (% positive)
8.9
22
8.6
578
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
112
Not enough data
8.9
109
Not enough data
8.8
106
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.5
8
8.3
93
8.8
8
8.6
100
8.3
10
8.3
119
Feedback Analysis
9.2
10
8.3
103
9.2
10
8.4
105
8.9
9
8.7
104
Feedback Sources
9.0
5
8.3
95
10.0
9
9.1
122
Not enough data
8.5
83
9.0
7
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Setup
7.9
8
Not enough data
8.6
7
Not enough data
9.4
8
Not enough data
Data
9.6
8
Not enough data
8.8
8
Not enough data
Analysis
8.3
8
Not enough data
8.0
5
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Customization
8.3
5
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Kapiche and Qualtrics Customer Experience are categorized as Feedback Analytics
Unique Categories
Kapiche is categorized as Text Analysis and Enterprise Feedback Management
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Kapiche
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
12.2%
Automotive
9.8%
Retail
7.3%
Logistics and Supply Chain
7.3%
Information Technology and Services
7.3%
Other
56.1%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.3%
Other
66.9%
Alternatives
Discussions
How is Kapiche different to other text analytics providers?
2 Comments
JM
The automated story board and context network. It's transparently showing how Kapiche treats each term. It gives full availability to users to make a change...Read more
What kind of data can Kapiche analyze?
1 Comment
Official Response from Kapiche
Kapiche is data-agnostic and can analyze just about any dataset as long as it consists of discrete records and contains unstructured text data. Our customers...Read more
How long does it take to set-up and get initial insights?
1 Comment
Official Response from Kapiche
Kapiche is cloud-based, and does not rely on pre-built ontologies to analyze your data, which means our algorithms can upload, analyze and produce actionable...Read more
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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