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Compare KANA Enterprise, Zoho Desk, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Pricing

 
FREE
$0
/agent/month
Customer Engagement Plan
$115
/month per user
 
PROFESSIONAL
$12
/agent/month
Dynamics 365 Plan
$210
/month per user
 
ENTERPRISE
$25
/agent/month
Unified Operations Plan
$190
/month per user
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.7
7.9
Ease of Use
Ease of Use
8.3
8.5
7.3
Ease of Setup
Ease of Setup
6.4
8.2
6.9
Ease of Admin
Ease of Admin
6.7
8.4
7.4
Quality of Support
Quality of Support
7.5
8.2
7.3
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
7.6
Product Direction (% positive)
Product Direction (% positive)
6.8
8.7
6.0
Meets Requirements
KANA Enterprise
8.0
Zoho Desk
8.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Ease of Use
KANA Enterprise
8.3
Zoho Desk
8.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
KANA Enterprise
6.4
Zoho Desk
8.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Ease of Admin
KANA Enterprise
6.7
Zoho Desk
8.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
KANA Enterprise
7.5
Zoho Desk
8.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Doing Business With
KANA Enterprise
6.7
Zoho Desk
8.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
KANA Enterprise
6.8
Zoho Desk
8.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
71.3%
30.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
23.2%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
5.6%
29.5%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.2%
Enterprise
5.6%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.8%
Mid-Market
39.7%
Enterprise
29.5%

Reviewers' Industry

 
Information Technology and Services
18.8%
Information Technology and Services
24.0%
Information Technology and Services
11.2%
 
Telecommunications
12.5%
Computer Software
10.4%
Computer Software
6.6%
 
Retail
12.5%
Telecommunications
4.0%
Retail
5.0%
 
Outsourcing/Offshoring
12.5%
Marketing and Advertising
3.9%
Financial Services
4.1%
 
Insurance
12.5%
Internet
3.9%
Marketing and Advertising
4.0%
 
Other
31.3%
Other
53.8%
Other
69.1%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.6%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.0%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
KANA Enterprise
Most Helpful Favorable Review
Joshua P. K.
Administrator in Consumer Electronics

Prior to KANA Enterprise, we used several different systems. This required our associates to log into any number of sites and programs during the course of the day. As we've continued to build out our iteration of KANA Enterprise, we've been steadily...

Most Helpful Critical Review
G2 User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

Zoho Desk
Most Helpful Favorable Review
G2 User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

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KANA Enterprise
No screenshots provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 No videos provided
No videos provided
KANA Enterprise
No videos provided
Zoho Desk
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
Zoho Desk
No downloads provided
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
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