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Compare KANA Enterprise, Whatfix, and WalkMe

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
KANA Enterprise
Free Trial Unavailable
Whatfix
Free Trial
WalkMe
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.0
8.9
9.0
Ease of Use
Ease of Use
8.3
8.9
8.0
Ease of Setup
Ease of Setup
6.4
8.1
8.0
Ease of Admin
Ease of Admin
6.7
8.3
8.2
Quality of Support
Quality of Support
7.5
9.9
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
9.3
9.3
Product Direction (% positive)
Product Direction (% positive)
6.8
9.7
9.0
Meets Requirements
KANA Enterprise
8.0
Whatfix
8.9
WalkMe
9.0
Ease of Use
KANA Enterprise
8.3
Whatfix
8.9
WalkMe
8.0
Ease of Setup
KANA Enterprise
6.4
Whatfix
8.1
WalkMe
8.0
Ease of Admin
KANA Enterprise
6.7
Whatfix
8.3
WalkMe
8.2
Quality of Support
KANA Enterprise
7.5
Whatfix
9.9
WalkMe
9.2
Ease of Doing Business With
KANA Enterprise
6.7
Whatfix
9.3
WalkMe
9.3
Product Direction (% positive)
KANA Enterprise
6.8
Whatfix
9.7
WalkMe
9.0

Features

Knowledge Share
Knowledge Base
KANA Enterprise
Not enough data available
Whatfix
9.0
WalkMe
8.8
Searchable Articles
KANA Enterprise
Not enough data available
Whatfix
9.0
WalkMe
8.8
Community Forums
KANA Enterprise
Not enough data available
Whatfix
Not enough data available
WalkMe
8.3
Interactive FAQs & Forums
KANA Enterprise
Not enough data available
Whatfix
8.6
WalkMe
9.0
Interaction
Web Portals
KANA Enterprise
Not enough data available
Whatfix
9.6
WalkMe
8.6
Forum to Reponse
KANA Enterprise
Not enough data available
Whatfix
10.0
WalkMe
9.0
Tickets and Tagging
KANA Enterprise
Not enough data available
Whatfix
10.0
WalkMe
9.0
Live Chat
KANA Enterprise
Not enough data available
Whatfix
10.0
WalkMe
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
0%
41.3%
28.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
10.0%
34.8%
38.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
90.0%
23.9%
34.0%
KANA Enterprise
Small-Business
0%
Mid-Market
10.0%
Enterprise
90.0%
Whatfix
Small-Business
41.3%
Mid-Market
34.8%
Enterprise
23.9%
WalkMe
Small-Business
28.0%
Mid-Market
38.0%
Enterprise
34.0%

Reviewers' Industry

 
Information Technology and Services
18.8%
Computer Software
28.1%
Computer Software
25.4%
 
Telecommunications
12.5%
Information Technology and Services
17.5%
Information Technology and Services
19.0%
 
Retail
12.5%
Consumer Goods
8.8%
Marketing and Advertising
6.3%
 
Outsourcing/Offshoring
12.5%
Internet
7.0%
Internet
4.8%
 
Insurance
12.5%
Telecommunications
3.5%
Insurance
4.8%
 
Other
31.3%
Other
35.1%
Other
39.7%
KANA Enterprise
Information Technology and Services
18.8%
Telecommunications
12.5%
Retail
12.5%
Outsourcing/Offshoring
12.5%
Insurance
12.5%
Other
31.3%
Whatfix
Computer Software
28.1%
Information Technology and Services
17.5%
Consumer Goods
8.8%
Internet
7.0%
Telecommunications
3.5%
Other
35.1%
WalkMe
Computer Software
25.4%
Information Technology and Services
19.0%
Marketing and Advertising
6.3%
Internet
4.8%
Insurance
4.8%
Other
39.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Mechelle A.
Administrator in Management Consulting

Super easy program to use, adaptable and easy for anyone to learn. The customer service and support is also wonderful. Whenever I have a question, it is answered quickly and everyone is very friendly.

Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Eric W.
Administrator in Music

The flows are quite easy to build, but you still have to write hard code in their integrations panel to make the flows show up in your application as desired. While I did have a lot of help and support from their staff, it did add to the learning curve and...

G2 User in Information Technology and Services

Very expensive.

 
KANA Enterprise
Most Helpful Favorable Review
G2 User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
G2 User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

Whatfix
Most Helpful Favorable Review
Mechelle A.
Administrator in Management Consulting

Super easy program to use, adaptable and easy for anyone to learn. The customer service and support is also wonderful. Whenever I have a question, it is answered quickly and everyone is very friendly.

Most Helpful Critical Review
Eric W.
Administrator in Music

The flows are quite easy to build, but you still have to write hard code in their integrations panel to make the flows show up in your application as desired. While I did have a lot of help and support from their staff, it did add to the learning curve and...

WalkMe
Most Helpful Favorable Review
Eyal E.
Consultant in Information Technology and Services

The WalkMe Platform was very helpful and useful to our people using Salesforce. We found it saves us many hours, that were wasted on guessing how to complete a Salesforce procedure, or waiting for help desk to show us how to do the more complex tasks. This...

Most Helpful Critical Review
G2 User in Information Technology and Services

Very expensive.

Screenshots

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No screenshots provided
KANA Enterprise
No screenshots provided
WalkMe
No screenshots provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
KANA Enterprise
No downloads provided
Whatfix
No downloads provided
WalkMe
No downloads provided
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